:root{--navy:#0D2B4D;--navy2:#173F69;--blue:#245E97;--bg:#F3F6F9;--card:#fff;--text:#152132;--muted:#697586;--line:#E2E8F0;--green:#0F8A4B;--greenbg:#E8F7EF;--amber:#B86B00;--amberbg:#FFF4DA;--red:#B42318;--redbg:#FDECEC;--purple:#7047EB;--purplebg:#F0ECFF;--shadow:0 12px 38px rgba(13,43,77,.09);--radius:18px;--safe:env(safe-area-inset-bottom,0px)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Montserrat,Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--text)}button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}a{color:inherit}.muted{color:var(--muted)}
.login-shell{min-height:100dvh;display:grid;grid-template-columns:1.05fr .95fr;background:#fff}.login-hero{background:linear-gradient(145deg,#0D2B4D,#153E68 72%,#245E97);color:#fff;padding:64px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.login-hero:before,.login-hero:after{content:"";position:absolute;width:360px;height:360px;border:1px solid rgba(255,255,255,.12);transform:rotate(30deg)}.login-hero:before{right:-170px;top:-110px}.login-hero:after{left:-190px;bottom:-210px}.brandline{position:relative;z-index:1;display:flex;gap:14px;align-items:center}.logo{width:52px;height:52px;border-radius:16px;background:#fff;color:var(--navy);display:grid;place-items:center;font-weight:900}.brandline strong{font-size:22px}.brandline span{display:block;font-size:11px;opacity:.72;margin-top:3px}.hero-copy{position:relative;z-index:1;max-width:650px}.eyebrow{font-size:11px;text-transform:uppercase;letter-spacing:.11em;font-weight:850;color:#6F9BC5}.login-hero .eyebrow{color:#B8D1EA}.hero-copy h1{font-size:45px;line-height:1.05;letter-spacing:-.04em;margin:12px 0 18px}.hero-copy p{font-size:16px;line-height:1.7;color:#DCE7F2}.hero-pills{display:flex;gap:8px;flex-wrap:wrap;margin-top:24px}.pill{border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.08);padding:8px 11px;border-radius:999px;font-size:10px;font-weight:750}.login-foot{position:relative;z-index:1;color:#B9CADC;font-size:11px}.login-panel{display:grid;place-items:center;padding:46px;background:#F8FAFC}.login-card{width:min(100%,500px);background:#fff;border:1px solid var(--line);border-radius:26px;box-shadow:0 28px 80px rgba(13,43,77,.13);padding:34px}.login-card h2{color:var(--navy);margin:0;font-size:27px}.login-card>p{font-size:13px;color:var(--muted);line-height:1.5;margin:8px 0 22px}.backend-chip{display:inline-flex;align-items:center;gap:7px;padding:7px 10px;border-radius:999px;background:var(--greenbg);color:var(--green);font-size:10px;font-weight:800;margin-bottom:17px}.backend-chip.demo{background:#EEF2F7;color:#526171}.dot{width:7px;height:7px;border-radius:50%;background:currentColor}.field{display:flex;flex-direction:column;gap:7px}.field+.field{margin-top:14px}.field label{font-size:11px;font-weight:800;color:#3E4B5D}.field input,.field select,.field textarea{width:100%;padding:12px 13px;border:1px solid #D7DFE8;border-radius:12px;outline:none;background:#fff;color:var(--text)}.field input:focus,.field select:focus,.field textarea:focus{border-color:#80A8CF;box-shadow:0 0 0 3px rgba(36,94,151,.08)}.login-row{display:flex;justify-content:space-between;gap:12px;align-items:center;margin:14px 0 18px;font-size:11px;color:var(--muted)}.login-row label{display:flex;gap:7px;align-items:center}.linkbtn{border:0;background:none;color:var(--blue);font-weight:800;padding:0}.btn{border:0;border-radius:12px;padding:11px 15px;font-weight:800;font-size:12px}.primary{background:var(--navy);color:#fff;box-shadow:0 8px 20px rgba(13,43,77,.18)}.primary:hover{background:var(--navy2)}.secondary{background:#E8EEF5;color:var(--navy)}.ghost{background:#fff;color:#465568;border:1px solid var(--line)}.danger{background:var(--redbg);color:var(--red)}.login-button{width:100%;padding:13px}.demo-box{margin-top:20px;border:1px dashed #C8D2DE;background:#F8FAFC;border-radius:15px;padding:14px}.demo-box strong{font-size:11px;color:var(--navy)}.demo-box p{font-size:10px;color:var(--muted);line-height:1.45;margin:5px 0 10px}.demo-users{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.demo-users button{font-size:9px;padding:9px 4px}.notice{font-size:11px;line-height:1.5;padding:11px 12px;border-radius:11px;margin-top:12px;background:#F3F7FB;color:#45617B}.error{background:var(--redbg);color:var(--red)}
.app-shell{min-height:100dvh;display:grid;grid-template-rows:72px 1fr}.topbar{background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px;position:sticky;top:0;z-index:50}.topbrand{display:flex;align-items:center;gap:11px}.topbrand .mark{width:42px;height:42px;border-radius:13px;background:var(--navy);color:#fff;display:grid;place-items:center;font-weight:900}.topbrand strong{display:block;color:var(--navy);font-size:16px}.topbrand span{display:block;color:var(--muted);font-size:10px}.top-actions{display:flex;align-items:center;gap:9px}.sync{font-size:9px;font-weight:850;padding:6px 9px;border-radius:999px;background:var(--greenbg);color:var(--green)}.sync.demo{background:#EEF2F7;color:#526171}.user-chip{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:#FBFCFD;border-radius:13px;padding:5px 8px 5px 5px}.avatar{width:35px;height:35px;border-radius:50%;background:#E6EDF5;color:var(--navy);display:grid;place-items:center;font-weight:900;font-size:11px}.user-chip strong{display:block;font-size:10px;color:var(--navy)}.user-chip span{display:block;font-size:9px;color:var(--muted);margin-top:2px}.layout{display:grid;grid-template-columns:245px minmax(0,1fr);min-height:0}.sidebar{background:var(--navy);color:#fff;padding:20px 13px;position:sticky;top:72px;height:calc(100dvh - 72px);overflow:auto}.nav-title{font-size:9px;text-transform:uppercase;letter-spacing:.14em;opacity:.5;padding:8px 11px}.navbtn{width:100%;border:0;background:transparent;color:#DCE7F2;display:flex;gap:11px;align-items:center;text-align:left;padding:11px 12px;border-radius:11px;font-size:13px;font-weight:700;margin:2px 0}.navbtn:hover,.navbtn.active{background:rgba(255,255,255,.11);color:#fff}.navbtn .count{margin-left:auto;background:#fff;color:var(--navy);font-size:9px;padding:2px 6px;border-radius:999px}.sidebar-foot{margin-top:25px;border-top:1px solid rgba(255,255,255,.12);padding:14px 11px;font-size:10px;color:#AEC2D6;line-height:1.5}main{min-width:0;padding:27px}.page{max-width:1280px;margin:auto}.page-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:22px}.page-head h1{margin:4px 0 0;color:var(--navy);font-size:28px;letter-spacing:-.025em}.page-head p{margin:6px 0 0;color:var(--muted);font-size:13px;line-height:1.5}.grid{display:grid;gap:17px}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.metric{padding:19px}.metric .label{font-size:11px;color:var(--muted);font-weight:750}.metric .value{font-size:29px;font-weight:900;color:var(--navy);margin-top:8px}.metric .hint{font-size:10px;color:var(--muted);margin-top:6px}.section{padding:19px}.section-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:14px}.section-head h2{font-size:16px;margin:0;color:var(--navy)}.section-head span{font-size:10px;color:var(--muted)}.ticket-list{display:flex;flex-direction:column;gap:9px}.ticket{border:1px solid var(--line);border-radius:14px;padding:14px;display:grid;grid-template-columns:1fr auto;gap:12px;cursor:pointer}.ticket:hover{border-color:#B7C7D8;background:#FCFDFE}.ticket h3{font-size:13px;margin:0 0 6px;color:#203249}.ticket-meta{font-size:10px;color:var(--muted);display:flex;gap:10px;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;padding:5px 8px;border-radius:999px;font-size:9px;font-weight:850}.open{background:#E7F0FA;color:#245E97}.pending{background:var(--amberbg);color:var(--amber)}.resolved{background:var(--greenbg);color:var(--green)}.urgent{background:var(--redbg);color:var(--red)}.high{background:#FFF0E8;color:#B54708}.normal{background:#EEF2F7;color:#526171}.role-client{background:#E7F0FA;color:#245E97}.role-agent{background:var(--greenbg);color:var(--green)}.role-admin{background:var(--purplebg);color:var(--purple)}.toolbar{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.search{display:flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;border-radius:12px;padding:0 11px}.search input{border:0;outline:0;padding:10px 0;background:transparent;min-width:220px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:12px 10px;text-align:left;border-bottom:1px solid #EDF1F5;font-size:10px;white-space:nowrap}.table th{color:#7A8797;text-transform:uppercase;letter-spacing:.06em;font-size:8px}.person{display:flex;align-items:center;gap:9px}.person strong{display:block;font-size:10px;color:#26374D}.person span{display:block;font-size:9px;color:var(--muted);margin-top:2px}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);margin-right:6px}.status-dot.off{background:#A8B2BD}.form-card{padding:20px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.full{grid-column:1/-1}.timeline{display:flex;flex-direction:column;gap:11px}.message{border:1px solid var(--line);padding:13px;border-radius:13px}.message.internal{background:#FFF8E8;border-color:#F7D996}.message-head{display:flex;justify-content:space-between;gap:10px;margin-bottom:7px}.message-head strong{font-size:10px;color:#2A3D53}.message-head span{font-size:9px;color:var(--muted)}.message p{font-size:11px;line-height:1.55;margin:0;color:#445267}.security-card{padding:18px}.security-card h3{font-size:13px;color:var(--navy);margin:0 0 7px}.security-card p{font-size:10px;line-height:1.5;color:var(--muted);margin:0}.okline{display:flex;align-items:center;gap:8px;margin-top:11px;font-size:10px;color:var(--green);font-weight:800}.audit{display:grid;grid-template-columns:110px 130px 1fr 150px;gap:8px;padding:11px 0;border-bottom:1px solid #EDF1F5;font-size:10px}.audit strong{color:#304257}.audit span{color:var(--muted)}.empty{text-align:center;padding:34px;color:var(--muted);font-size:12px}.modal-wrap{position:fixed;inset:0;background:rgba(10,25,42,.48);display:grid;place-items:center;padding:18px;z-index:100}.modal{width:min(100%,540px);background:#fff;border-radius:22px;box-shadow:0 30px 100px rgba(0,0,0,.2);padding:24px}.modal h2{margin:0;color:var(--navy);font-size:21px}.modal>p{font-size:11px;color:var(--muted);line-height:1.5}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.toast{position:fixed;right:18px;bottom:calc(18px + var(--safe));background:#132E4C;color:#fff;border-radius:12px;padding:11px 14px;font-size:10px;font-weight:750;z-index:200;box-shadow:0 12px 30px rgba(0,0,0,.16)}
@media(max-width:980px){.login-shell{grid-template-columns:1fr}.login-hero{display:none}.layout{grid-template-columns:1fr}.sidebar{position:fixed;left:0;right:0;bottom:0;top:auto;height:auto;z-index:60;display:flex;overflow:auto;padding:7px max(8px,env(safe-area-inset-left)) calc(7px + var(--safe)) max(8px,env(safe-area-inset-right));gap:4px}.nav-title,.sidebar-foot{display:none}.navbtn{min-width:84px;flex-direction:column;gap:3px;justify-content:center;font-size:8px;padding:7px 8px}.navbtn span:first-child{font-size:17px}.navbtn .count{display:none}main{padding:20px 16px 95px}.g4{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:1fr}.g2{grid-template-columns:1fr}.topbar{padding:0 13px}.user-chip div:last-child{display:none}.sync{display:none}.page-head h1{font-size:23px}.form-grid{grid-template-columns:1fr}.audit{grid-template-columns:90px 1fr}.audit span:nth-child(4){display:none}}
@media(max-width:560px){.login-panel{padding:18px}.login-card{padding:23px;border-radius:20px}.demo-users{grid-template-columns:1fr}.g4{grid-template-columns:1fr}.page-head{flex-direction:column}.page-head>.btn{width:100%}.ticket{grid-template-columns:1fr}.topbrand span{display:none}.search{width:100%}.search input{min-width:0;width:100%}}

/* v1.0 — contratos, catálogo, SLA e horários */
.metric-danger{color:var(--red)!important}.metric-warn{color:var(--amber)!important}.small-value{font-size:20px!important}.ticket-top{display:flex;align-items:flex-start;gap:10px;flex-wrap:wrap}.ticket-top h3{flex:1;min-width:220px}.sla-badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:850;white-space:nowrap}.sla-badge span{width:7px;height:7px;border-radius:50%;background:currentColor}.sla-ok{background:var(--greenbg);color:var(--green)}.sla-risk{background:var(--amberbg);color:var(--amber)}.sla-breach{background:var(--redbg);color:var(--red)}.sla-none{background:#EEF2F7;color:#64748B}.contract-strip{display:grid;grid-template-columns:1.5fr 1.2fr .8fr auto;gap:12px;align-items:center;background:linear-gradient(120deg,#0D2B4D,#173F69);color:#fff;border-radius:18px;padding:16px 18px;margin-bottom:17px;box-shadow:var(--shadow)}.contract-strip div span{display:block;font-size:9px;opacity:.66;text-transform:uppercase;letter-spacing:.06em}.contract-strip div strong{display:block;margin-top:4px;font-size:12px}.contract-strip .btn{border-color:rgba(255,255,255,.3);background:rgba(255,255,255,.08);color:#fff}.contract-row{display:grid;grid-template-columns:1fr 75px 70px;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid #EDF1F5}.contract-row>div strong{display:block;font-size:10px;color:#2B3C51}.contract-row>div span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.contract-status{display:inline-flex;align-items:center;justify-content:center;padding:5px 8px;border-radius:999px;background:var(--greenbg);color:var(--green);font-size:9px;font-weight:850}.contract-status.big{padding:8px 12px;font-size:10px}.filter-select{padding:10px 11px;border:1px solid var(--line);border-radius:12px;background:#fff;color:#465568;font-size:10px;font-weight:700}.ticket-table tbody tr{cursor:pointer}.ticket-table tbody tr:hover{background:#FAFCFE}.ticket-table td:first-child span{color:var(--muted);font-size:9px}.ticket-create-layout{grid-template-columns:minmax(0,1.8fr) minmax(260px,.8fr)}.sla-preview{padding:20px;align-self:start;position:sticky;top:100px}.sla-preview h2{margin:6px 0 8px;color:var(--navy);font-size:18px}.sla-preview>p{font-size:10px;line-height:1.5;color:var(--muted);margin-bottom:16px}.sla-preview-row{display:flex;justify-content:space-between;gap:12px;padding:11px 0;border-top:1px solid #EDF1F5}.sla-preview-row span{font-size:10px;color:var(--muted)}.sla-preview-row strong{font-size:10px;color:var(--navy);text-align:right}.sla-preview-note{margin-top:13px;border-radius:12px;background:#F3F7FB;padding:11px;font-size:9px;line-height:1.5;color:#526B84}.sla-hero{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;border:1px solid var(--line);background:var(--line);border-radius:16px;overflow:hidden;margin-bottom:17px}.sla-hero>div{background:#fff;padding:14px}.sla-hero span{display:block;font-size:9px;color:var(--muted)}.sla-hero strong{display:block;font-size:10px;color:var(--navy);margin-top:5px}.sla-hero.sla-breach{border-color:#F3B8B3}.sla-hero.sla-risk{border-color:#F1D39C}.ticket-detail-layout{grid-template-columns:minmax(0,1.7fr) minmax(250px,.7fr)}.ticket-description{font-size:11px;line-height:1.7;color:#425267;margin:0}.internal-check{display:flex;align-items:center;gap:7px;font-size:10px;color:var(--muted);margin-top:10px}.detail-row{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #EDF1F5}.detail-row span{font-size:10px;color:var(--muted)}.detail-row strong{font-size:10px;color:#34465A;text-align:right}.service-contract{border:1px solid var(--line);border-radius:15px;padding:15px;margin-top:10px}.service-title{display:flex;justify-content:space-between;gap:15px;align-items:flex-start}.service-title>div span{display:block;font-size:9px;color:#6F9BC5;text-transform:uppercase;font-weight:850;letter-spacing:.08em}.service-title>div strong{display:block;font-size:13px;color:var(--navy);margin-top:4px}.service-title>div small{display:block;font-size:9px;color:var(--muted);line-height:1.5;margin-top:4px}.policy-chip{display:inline-flex;padding:6px 9px;border-radius:999px;background:var(--purplebg);color:var(--purple);font-size:9px;font-weight:850;white-space:nowrap}.sla-target-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:14px}.sla-target-grid>div{background:#F8FAFC;border-radius:11px;padding:10px}.sla-target-grid span{display:block;font-size:9px;font-weight:850;color:#526171;margin-bottom:7px}.sla-target-grid strong{display:block;font-size:10px;color:var(--navy)}.sla-target-grid small{display:block;font-size:8px;color:var(--muted);margin:2px 0 7px}.catalog-row{display:grid;grid-template-columns:78px 1fr auto;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid #EDF1F5}.catalog-code{font-size:9px;font-weight:900;color:var(--blue);background:#E7F0FA;border-radius:9px;padding:7px 8px;text-align:center}.catalog-row>div:nth-child(2) strong{display:block;font-size:10px;color:#2A3C50}.catalog-row>div:nth-child(2) span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.catalog-row>span{font-size:9px;color:var(--muted)}.hours-card{display:flex;align-items:center;gap:14px;background:#F8FAFC;border-radius:14px;padding:13px}.hours-clock{min-width:92px;text-align:center;color:var(--navy);font-size:18px;font-weight:900}.hours-clock small{display:block;font-size:8px;color:var(--muted);font-weight:600}.hours-card>div:last-child strong{display:block;font-size:11px;color:#2A3C50}.hours-card>div:last-child span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.policy-row{display:grid;grid-template-columns:120px 1fr 1fr;gap:10px;padding:10px 0;border-bottom:1px solid #EDF1F5;font-size:9px}.policy-row strong{color:var(--navy)}.policy-row span{color:var(--muted)}
@media(max-width:980px){.contract-strip{grid-template-columns:1fr 1fr}.contract-strip .btn{grid-column:1/-1}.ticket-create-layout,.ticket-detail-layout{grid-template-columns:1fr}.sla-preview{position:static}.sla-hero{grid-template-columns:repeat(2,1fr)}.sla-target-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:560px){.contract-strip{grid-template-columns:1fr}.sla-hero{grid-template-columns:1fr}.sla-target-grid{grid-template-columns:1fr 1fr}.service-title{flex-direction:column}.catalog-row{grid-template-columns:68px 1fr}.catalog-row>span{display:none}.policy-row{grid-template-columns:1fr}.contract-row{grid-template-columns:1fr auto}.contract-row>div:nth-child(2){display:none}}


/* v1.0 — alertas, pausas e escalonamentos */
.metric-blue{color:#2469A6!important}.sla-paused{background:#E9F3FB;color:#2469A6}.sla-critical{background:#FCE7E6;color:#A72D24}.pause-chip{display:inline-flex;margin-top:5px;border-radius:999px;padding:4px 7px;background:#E9F3FB;color:#2469A6;font-size:8px;font-weight:850}.head-status{display:flex;gap:7px;align-items:flex-end;flex-direction:column}.alert-bell{position:relative;width:38px;height:38px;border:1px solid var(--line);border-radius:12px;background:#fff;color:#A35B00;font-size:16px;cursor:pointer}.alert-bell b{position:absolute;right:-4px;top:-5px;min-width:17px;height:17px;padding:0 4px;border-radius:99px;display:grid;place-items:center;background:#C0392B;color:#fff;font-size:8px}.alert-count{background:#B9382D!important}.alerts-layout{grid-template-columns:minmax(0,1.7fr) minmax(280px,.8fr)}.notification-list{display:flex;flex-direction:column;gap:9px}.notification{display:grid;grid-template-columns:34px 1fr auto;gap:11px;align-items:center;border:1px solid var(--line);border-radius:13px;padding:11px;background:#fff;cursor:pointer}.notification.read{opacity:.58}.notification.warning{border-left:3px solid #D28A18}.notification.critical{border-left:3px solid #B9382D}.notification.info{border-left:3px solid #2469A6}.notification-icon{width:30px;height:30px;border-radius:9px;background:#F2F5F8;display:grid;place-items:center;font-weight:900;color:#34495E}.notification.critical .notification-icon{background:#FDECEA;color:#B9382D}.notification.warning .notification-icon{background:#FFF4DD;color:#A35B00}.notification-body strong{font-size:10px;color:#263B51}.notification-body p{margin:3px 0;font-size:9px;color:#56687C;line-height:1.45}.notification-body>span{font-size:8px;color:var(--muted)}.new-dot{display:inline-flex;margin-left:7px;padding:3px 6px;border-radius:99px;background:#E9F3FB;color:#2469A6;font-size:7px;font-weight:900}.btn.small{padding:7px 9px;font-size:8px}.rule-row{display:grid;grid-template-columns:5px 1fr auto;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid #EDF1F5}.rule-severity{width:5px;height:36px;border-radius:99px;background:#8FA0B2}.rule-severity.warning{background:#D28A18}.rule-severity.critical{background:#B9382D}.rule-row strong{display:block;font-size:10px;color:#2B3F53}.rule-row span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.rule-row small{font-size:8px;color:#607286;text-align:right}.holiday-row{display:grid;grid-template-columns:58px 1fr auto;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid #EDF1F5}.holiday-date{background:#F3F7FB;border-radius:10px;padding:8px 4px;text-align:center;font-size:9px;font-weight:900;color:var(--navy);text-transform:uppercase}.holiday-row strong{display:block;font-size:10px;color:#2B3F53}.holiday-row span{display:block;font-size:9px;color:var(--muted);margin-top:2px}.alert-mini{display:inline-flex;border-radius:99px;padding:4px 7px;background:#FFF0EE;color:#B9382D;font-size:8px;font-weight:900}.sla-timeline{display:flex;flex-direction:column}.sla-event{display:grid;grid-template-columns:14px 1fr;gap:9px;position:relative;padding:8px 0}.sla-event:not(:last-child):before{content:"";position:absolute;left:6px;top:23px;bottom:-8px;width:1px;background:#DDE5ED}.event-dot{width:12px;height:12px;border-radius:50%;background:#8294A7;border:3px solid #EDF2F6}.sla-event.pause .event-dot{background:#2469A6}.sla-event.resume .event-dot{background:#25805D}.sla-event.escalation .event-dot{background:#D28A18}.sla-event.breach .event-dot{background:#B9382D}.sla-event strong{display:block;font-size:10px;color:#314458}.sla-event span{display:block;font-size:8px;color:var(--muted);margin-top:3px}.sla-control-box{margin-top:15px;border:1px solid #DFE7EF;border-radius:13px;padding:12px;background:#F8FAFC}.sla-control-box.paused{background:#EEF7FD;border-color:#BFD9EC}.sla-control-box strong{display:block;font-size:10px;color:var(--navy)}.sla-control-box span{display:block;font-size:9px;color:var(--muted);line-height:1.45;margin:4px 0 10px}
@media(max-width:980px){.alerts-layout{grid-template-columns:1fr}.alert-bell{display:none}}
@media(max-width:560px){.notification{grid-template-columns:30px 1fr}.notification .ack-btn{grid-column:1/-1}.holiday-row{grid-template-columns:52px 1fr}.holiday-row>.contract-status{display:none}.head-status{align-items:flex-start}}


/* v1.0 — comunicação omnichannel */
.mail-health{position:relative;width:38px;height:38px;border:1px solid var(--line);border-radius:12px;background:#fff;color:#2469A6;font-size:16px;cursor:pointer}.mail-health.warn{color:#B9382D}.mail-health b{position:absolute;right:-4px;top:-5px;min-width:17px;height:17px;padding:0 4px;border-radius:99px;display:grid;place-items:center;background:#B9382D;color:#fff;font-size:8px}.comm-count{background:#2469A6!important}.comm-admin-layout{grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr)}.email-route{display:grid;grid-template-columns:38px 1fr auto;gap:11px;align-items:center;padding:12px 0;border-bottom:1px solid #EDF1F5}.route-icon{width:34px;height:34px;border-radius:10px;background:#E9F3FB;color:#2469A6;display:grid;place-items:center;font-weight:900}.email-route strong{display:block;font-size:10px;color:#263B51}.email-route span{display:block;font-size:8px;color:var(--muted);margin-top:3px}.connector-status{padding:5px 8px;border-radius:999px!important;font-size:8px!important;font-weight:900!important;background:#EEF2F5;color:#667788!important}.connector-status.ready{background:#E8F5EE;color:#25805D!important}.integration-note{margin-top:14px;border-radius:13px;background:#F5F8FB;padding:12px}.integration-note strong{display:block;font-size:9px;color:var(--navy)}.integration-note span{display:block;font-size:9px;line-height:1.55;color:var(--muted);margin-top:4px}.delivery-row{display:grid;grid-template-columns:9px 1fr auto;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid #EDF1F5}.delivery-dot{width:8px;height:8px;border-radius:50%;background:#98A6B5}.delivery-dot.delivered,.delivery-dot.sent{background:#25805D}.delivery-dot.failed{background:#B9382D}.delivery-dot.queued{background:#D28A18}.delivery-row strong{display:block;font-size:9px;color:#2A3C50}.delivery-row span{display:block;font-size:8px;color:var(--muted);margin-top:3px}.delivery{display:inline-flex!important;width:max-content;padding:4px 7px;border-radius:999px;font-size:7px!important;font-weight:900;text-transform:uppercase}.delivery.delivered,.delivery.sent{background:#E8F5EE;color:#25805D!important}.delivery.failed{background:#FDECEA;color:#B9382D!important}.delivery.queued{background:#FFF4DD;color:#A35B00!important}.template-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.template-card{text-align:left;border:1px solid var(--line);background:#fff;border-radius:13px;padding:13px;cursor:pointer}.template-card:hover{border-color:#B8C9D9;background:#FBFDFE}.template-card>div{display:flex;justify-content:space-between;gap:8px}.template-card span{font-size:8px;color:#6A7B8D;text-transform:uppercase;font-weight:850}.template-card strong{display:block;font-size:10px;color:var(--navy);margin-top:4px}.template-card>small{display:inline-flex;margin-top:8px;padding:4px 6px;border-radius:999px;background:#EDF4FA;color:#2469A6;font-size:7px}.template-card p{font-size:8px;color:var(--muted);line-height:1.5;margin:9px 0 0;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.comm-timeline{display:flex;flex-direction:column;gap:0}.comm-message{display:grid;grid-template-columns:32px 1fr;gap:10px;position:relative;padding:8px 0}.comm-message:not(:last-child) .comm-rail:after{content:"";position:absolute;left:15px;top:39px;bottom:-8px;width:1px;background:#DDE5ED}.comm-rail{position:relative;display:flex;justify-content:center}.channel-mark{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:#EDF2F6;color:#52687D;font-size:11px;font-weight:900;z-index:1}.channel-mark.email{background:#E9F3FB;color:#2469A6}.channel-mark.portal{background:#E8F5EE;color:#25805D}.channel-mark.internal{background:#FFF4DD;color:#A35B00}.comm-card{border:1px solid var(--line);border-radius:13px;padding:12px;background:#fff}.comm-message.internal .comm-card{background:#FFFBF2;border-color:#F0D9A9}.comm-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.comm-head>div:first-child{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.comm-head strong{font-size:10px;color:#273C51}.comm-head>div:last-child{text-align:right}.comm-head>div:last-child>span:first-child{display:block;font-size:8px;color:var(--muted)}.channel-chip{display:inline-flex;padding:3px 6px;border-radius:999px;font-size:7px;font-weight:850;background:#F0F3F6;color:#647789}.channel-chip.email{background:#E9F3FB;color:#2469A6}.channel-chip.portal{background:#E8F5EE;color:#25805D}.channel-chip.internal{background:#FFF4DD;color:#A35B00}.comm-card p{font-size:10px;line-height:1.65;color:#415368;margin:10px 0 0}.attachment-list{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.attachment{display:flex;align-items:center;gap:7px;border:1px solid #DCE5ED;background:#F8FAFC;border-radius:10px;padding:7px 9px;text-align:left;cursor:pointer}.attachment>span{font-size:12px;color:#2469A6}.attachment strong{display:block;font-size:8px;color:#33485C}.attachment small{display:block;font-size:7px;color:var(--muted);margin-top:2px}.reply-composer{border-top:1px solid #E7EDF3;margin-top:16px;padding-top:14px}.composer-toolbar{display:flex;gap:10px;align-items:flex-end;margin-bottom:4px}.field.compact{margin:0;min-width:180px}.field.compact label{font-size:8px}.channel-lock{font-size:9px;font-weight:800;color:#25805D;background:#E8F5EE;border-radius:9px;padding:8px 10px}.composer-bottom{display:flex;align-items:center;gap:10px;justify-content:flex-end;flex-wrap:wrap}.attach-button{border:1px solid var(--line);border-radius:10px;padding:8px 10px;font-size:9px;color:#4D6377;font-weight:800;cursor:pointer;background:#fff}.pending-files{display:flex;gap:5px;flex-wrap:wrap;flex:1}.pending-file{display:inline-flex;align-items:center;gap:5px;padding:5px 7px;border-radius:999px;background:#F0F4F7;color:#42586D;font-size:8px}.pending-file small{color:#8291A0}.upload-zone{display:flex;flex-direction:column;align-items:center;justify-content:center;border:1px dashed #B9C8D6;border-radius:13px;padding:18px;text-align:center;background:#FAFCFE;cursor:pointer}.upload-zone>span{width:30px;height:30px;border-radius:9px;background:#E9F3FB;color:#2469A6;display:grid;place-items:center;font-size:18px}.upload-zone strong{font-size:10px;color:#33495D;margin-top:6px}.upload-zone small{font-size:8px;color:var(--muted);margin-top:3px}.readonly-channel{border:1px solid var(--line);background:#F8FAFC;border-radius:10px;padding:10px;color:#25805D;font-size:9px;font-weight:850}.arch-flow{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.arch-flow span{padding:9px 11px;border:1px solid #DDE6EE;border-radius:10px;background:#F8FAFC;font-size:9px;font-weight:850;color:#34495D}.arch-flow b{color:#8A9AAA}.metric-warn{color:#A35B00!important}
@media(max-width:980px){.comm-admin-layout{grid-template-columns:1fr}.template-grid{grid-template-columns:1fr 1fr}.composer-toolbar{flex-direction:column;align-items:stretch}.field.compact{min-width:0}.mail-health{display:none}}
@media(max-width:560px){.template-grid{grid-template-columns:1fr}.comm-message{grid-template-columns:25px 1fr;gap:6px}.channel-mark{width:23px;height:23px;border-radius:7px}.comm-message:not(:last-child) .comm-rail:after{left:12px;top:31px}.comm-head{flex-direction:column}.comm-head>div:last-child{text-align:left}.composer-bottom{align-items:stretch}.composer-bottom .btn{width:100%}.pending-files{width:100%;order:3}.email-route{grid-template-columns:32px 1fr}.email-route>.connector-status{display:none}}


/* v1.0 */
.kb-search-hero{background:linear-gradient(135deg,#0D2B4D,#245E97);padding:22px;border-radius:20px;margin-bottom:18px;box-shadow:var(--shadow)}.kb-search{background:#fff;border:0;max-width:650px}.kb-search input{width:100%;font-size:12px}.kb-categories{display:flex;gap:7px;flex-wrap:wrap;margin-top:13px}.kb-cat{border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.08);color:#EAF2FA;border-radius:999px;padding:7px 10px;font-size:9px;font-weight:800}.kb-cat.active{background:#fff;color:var(--navy)}.kb-card{padding:18px;cursor:pointer;transition:.15s}.kb-card:hover{transform:translateY(-2px);border-color:#B8C9D9}.kb-card-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.kb-icon{width:35px;height:35px;border-radius:11px;background:#E9F3FB;color:#2469A6;display:grid;place-items:center;font-weight:900}.kb-vis{font-size:7px;text-transform:uppercase;font-weight:900;background:#E8F5EE;color:#25805D;padding:4px 6px;border-radius:999px}.kb-card h2{font-size:14px;color:var(--navy);line-height:1.3;margin:6px 0}.kb-card p{font-size:9px;color:var(--muted);line-height:1.55;min-height:42px}.kb-card-foot{display:flex;gap:10px;align-items:center;border-top:1px solid #EDF1F5;padding-top:11px;margin-top:12px}.kb-card-foot span{font-size:8px;color:#748394}.kb-card-foot .linkbtn{margin-left:auto;font-size:8px}.article-view h2{font-size:21px;color:var(--navy);margin:7px 0}.article-lead{font-size:11px;color:var(--muted);line-height:1.55}.article-body{font-size:11px;line-height:1.8;color:#354A5F;border-top:1px solid #E8EEF4;border-bottom:1px solid #E8EEF4;padding:16px 0;margin:15px 0;white-space:pre-line}.article-feedback{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.article-feedback span{font-size:9px;color:var(--muted);margin-right:auto}.selfservice-box{border-top:1px solid #E6EDF3;margin-top:17px;padding-top:15px}.selfservice-title{display:flex;gap:9px}.selfservice-title>span{width:30px;height:30px;border-radius:9px;background:#F0ECFF;color:#7047EB;display:grid;place-items:center;font-weight:900}.selfservice-title strong{display:block;font-size:9px;color:var(--navy)}.selfservice-title small{display:block;font-size:8px;color:var(--muted);margin-top:3px}.suggested-article{width:100%;display:grid;grid-template-columns:25px 1fr auto;gap:8px;align-items:center;text-align:left;border:1px solid #E0E8F0;background:#fff;border-radius:11px;padding:9px;margin-top:8px}.suggested-article>span{width:23px;height:23px;border-radius:7px;background:#E9F3FB;color:#2469A6;display:grid;place-items:center;font-weight:900}.suggested-article strong{display:block;font-size:8px;color:#31475B}.suggested-article small{display:block;font-size:7px;color:var(--muted);margin-top:2px;line-height:1.4}.suggested-article b{color:#7690A7}.empty.mini{padding:10px;font-size:8px}.csat-card{margin-top:17px}.csat-card h2{font-size:15px;color:var(--navy);margin:5px 0}.csat-card>p{font-size:9px;color:var(--muted);line-height:1.5}.csat-stars{display:flex;gap:4px;margin:12px 0}.csat-stars button{border:0;background:none;color:#CED7E0;font-size:24px;padding:0}.csat-stars button.selected{color:#E2A227}.csat-card .btn{width:100%;margin-top:9px}.csat-done strong{font-size:19px;color:#E2A227}.csat-done p{font-size:9px;color:var(--muted);line-height:1.5}.selfservice-strip{display:flex;align-items:center;gap:30px;background:#fff;border:1px solid var(--line);border-radius:15px;padding:14px 18px;margin-top:17px}.selfservice-strip>div{flex:1}.selfservice-strip span{display:block;font-size:8px;color:var(--muted);text-transform:uppercase;font-weight:850}.selfservice-strip strong{display:block;font-size:10px;color:var(--navy);margin-top:4px}@media(max-width:700px){.kb-grid{grid-template-columns:1fr}.selfservice-strip{align-items:stretch;flex-direction:column;gap:10px}.selfservice-strip .btn{width:100%}}


/* v1.0 */
.ai-card{border-color:#DDD6FE;background:linear-gradient(180deg,#fff,#FCFBFF)}.ai-head{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}.ai-head h2{font-size:15px;color:var(--navy);margin:4px 0}.ai-human{display:inline-flex;padding:5px 7px;border-radius:999px;background:#E8F5EE;color:#25805D;font-size:7px;font-weight:900;text-transform:uppercase}.ai-human.big{font-size:9px;padding:8px 10px}.ai-confidence{display:flex;justify-content:space-between;align-items:center;border:1px solid #E6E0FA;background:#F8F6FF;border-radius:10px;padding:9px;margin-top:11px}.ai-confidence span{font-size:8px;color:#6D648B}.ai-confidence strong{font-size:11px;color:#7047EB}.ai-summary{font-size:9px;line-height:1.6;color:#405367;margin:12px 0}.ai-tags{display:flex;gap:5px;flex-wrap:wrap}.ai-tags>span,.sentiment,.ai-pending{display:inline-flex;padding:5px 7px;border-radius:999px;background:#EEF2F6;color:#536A7E;font-size:7px;font-weight:850}.sentiment.frustrated{background:#FFF0E8;color:#B54708}.sentiment.critical{background:#FDECEA;color:#B9382D}.sentiment.positive{background:#E8F5EE;color:#25805D}.ai-reply{border-top:1px solid #EAE6F5;margin-top:12px;padding-top:11px}.ai-reply>span{font-size:8px;font-weight:850;color:#7047EB;text-transform:uppercase}.ai-reply p{font-size:9px;line-height:1.55;color:#45596D;background:#F8FAFC;border-radius:10px;padding:10px}.ai-reply .btn{width:100%;font-size:9px}.ai-actions{display:flex;gap:12px;margin-top:11px}.ai-actions .linkbtn{font-size:8px}.ai-empty{text-align:center;padding:12px 3px}.ai-empty>span{width:38px;height:38px;border-radius:12px;background:#F0ECFF;color:#7047EB;display:grid;place-items:center;margin:auto;font-size:17px}.ai-empty p{font-size:9px;line-height:1.55;color:var(--muted)}.ai-loading{text-align:center;padding:22px 6px}.ai-loading span{display:block;font-size:22px;color:#7047EB;animation:pulse 1.1s infinite}.ai-loading strong{display:block;font-size:9px;color:var(--navy);margin-top:7px}.ai-loading small{display:block;font-size:8px;color:var(--muted);margin-top:4px}@keyframes pulse{50%{opacity:.35;transform:scale(.94)}}.ai-dashboard{grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr)}.ai-ticket-row{display:grid;grid-template-columns:32px 1fr auto;gap:9px;align-items:center;padding:11px 0;border-bottom:1px solid #EDF1F5;cursor:pointer}.ai-spark{width:30px;height:30px;border-radius:9px;background:#F0ECFF;color:#7047EB;display:grid;place-items:center;font-weight:900}.ai-ticket-row strong{display:block;font-size:9px;color:#2D4358}.ai-ticket-row span{display:block;font-size:8px;color:var(--muted);margin-top:3px}.ai-model{font-size:17px!important}.ai-principle{display:grid;grid-template-columns:30px 1fr;gap:9px;padding:11px 0;border-bottom:1px solid #EDF1F5}.ai-principle>b{width:27px;height:27px;border-radius:8px;background:#F0ECFF;color:#7047EB;display:grid;place-items:center;font-size:9px}.ai-principle strong{display:block;font-size:9px;color:#31475B}.ai-principle span{display:block;font-size:8px;color:var(--muted);line-height:1.45;margin-top:3px}@media(max-width:900px){.ai-dashboard{grid-template-columns:1fr}.ai-ticket-row{grid-template-columns:30px 1fr}.ai-ticket-row>.sentiment,.ai-ticket-row>.ai-pending{grid-column:2;width:max-content}}


/* v1.0 — analytics */
.report-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.range-tabs{display:flex;border:1px solid var(--line);border-radius:11px;padding:3px;background:#fff}.range-tabs button{border:0;background:transparent;padding:7px 10px;border-radius:8px;font-size:8px;font-weight:850;color:var(--muted)}.range-tabs button.active{background:var(--navy);color:#fff}.exec-metrics small{font-size:10px;color:var(--muted)}.analytics-layout{grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr)}.analytics-layout.secondary{grid-template-columns:minmax(0,1.2fr) minmax(300px,.8fr)}.bar-chart{height:205px;display:flex;gap:12px;align-items:flex-end;padding:20px 5px 4px;border-bottom:1px solid #E4EBF2}.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:20px}.bar-col .bar{width:min(38px,72%);border-radius:8px 8px 3px 3px;background:linear-gradient(180deg,#245E97,#0D2B4D)}.bar-col span,.bar-value{font-size:7px;color:var(--muted);margin-top:6px}.bar-value{margin:0 0 5px;font-weight:850;color:var(--navy)}.health-kpis{display:grid;grid-template-columns:1fr 1fr;gap:10px}.health-kpis>div{border:1px solid #E5ECF2;border-radius:13px;padding:15px;background:#FAFCFD}.health-kpis strong{display:block;font-size:22px;color:var(--navy)}.health-kpis span{display:block;font-size:8px;color:var(--muted);margin-top:4px}.sla-service-row{display:grid;grid-template-columns:180px 1fr 44px;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid #EDF1F5}.sla-service-row strong{display:block;font-size:9px;color:#31475B}.sla-service-row span{display:block;font-size:7px;color:var(--muted);margin-top:2px}.hbar{height:9px;border-radius:999px;background:#EDF2F6;overflow:hidden}.hbar i{display:block;height:100%;border-radius:inherit;background:#25805D}.sla-service-row>b{font-size:9px;color:#25805D;text-align:right}.sla-service-row>b.warn{color:#B54708}.client-perf{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid #EDF1F5}.client-perf strong{display:block;font-size:9px;color:#31475B}.client-perf span{display:block;font-size:7px;color:var(--muted);margin-top:2px}.client-perf>div:last-child{text-align:right}.client-perf b{display:block;font-size:15px;color:var(--navy)}.insight-strip{display:grid;grid-template-columns:40px 1fr;gap:12px;align-items:start;margin-top:17px;background:linear-gradient(135deg,#0D2B4D,#173F69);color:#fff;border-radius:16px;padding:16px 18px}.insight-icon{width:36px;height:36px;border-radius:11px;background:rgba(255,255,255,.12);display:grid;place-items:center;font-size:18px}.insight-strip strong{display:block;font-size:10px}.insight-strip span{display:block;font-size:9px;line-height:1.55;color:#D9E7F3;margin-top:4px}@media(max-width:900px){.analytics-layout,.analytics-layout.secondary{grid-template-columns:1fr}.sla-service-row{grid-template-columns:130px 1fr 40px}}@media(max-width:560px){.report-actions{width:100%}.range-tabs{flex:1}.range-tabs button{flex:1}.report-actions .btn{width:100%}.bar-chart{gap:5px}.health-kpis{grid-template-columns:1fr 1fr}.sla-service-row{grid-template-columns:1fr 45px}.sla-service-row .hbar{grid-column:1 / -1;grid-row:2}.insight-strip{grid-template-columns:32px 1fr}}


/* v1.0 — governance */
.release-stable,.stable-chip{display:inline-flex;align-items:center;border-radius:999px;background:#E8F5EE;color:#25805D;font-size:8px;font-weight:900;padding:8px 11px}.stable-chip{margin:0 0 12px;padding:6px 9px}.release-value{color:#25805D!important}.governance-layout{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.governance-layout.secondary{grid-template-columns:minmax(0,1.1fr) minmax(320px,.9fr)}.deploy-check{display:grid;grid-template-columns:30px 1fr auto;gap:10px;align-items:center;padding:11px 0;border-bottom:1px solid #EDF1F5}.check-dot{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;font-size:10px;font-weight:900}.check-dot.ok{background:#E8F5EE;color:#25805D}.check-dot.warning,.check-dot.pending{background:#FFF4DD;color:#A35B00}.deploy-check strong{display:block;font-size:9px;color:#31475B}.deploy-check span{display:block;font-size:7px;color:var(--muted);margin-top:2px}.deploy-check>b{font-size:7px;border-radius:999px;padding:5px 7px}.deploy-check>b.ok{background:#E8F5EE;color:#25805D}.deploy-check>b.warning,.deploy-check>b.pending{background:#FFF4DD;color:#A35B00}.role-row{padding:12px 0;border-bottom:1px solid #EDF1F5}.role-row>div:first-child{display:flex;justify-content:space-between;align-items:center}.role-row strong{font-size:9px;color:#31475B}.role-row span{font-size:7px;color:var(--muted)}.permission-cloud{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}.permission-cloud em{font-style:normal;font-size:7px;padding:4px 6px;border-radius:999px;background:#EEF2F6;color:#536A7E}.audit-row-v1{display:grid;grid-template-columns:92px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid #EDF1F5}.audit-row-v1>span{font-size:7px;color:var(--muted)}.audit-row-v1 strong{display:block;font-size:8px;color:#31475B}.audit-row-v1 small{display:block;font-size:7px;color:var(--muted);margin-top:3px}.export-card{display:grid;grid-template-columns:32px 1fr auto;gap:10px;align-items:center;padding:13px 0;border-bottom:1px solid #EDF1F5}.export-card>span{width:30px;height:30px;border-radius:9px;background:#E9F3FB;color:#2469A6;display:grid;place-items:center;font-weight:900}.export-card strong{font-size:9px;color:#31475B}.export-card p{font-size:7px;color:var(--muted);line-height:1.4;margin:3px 0 0}.export-card>b{font-size:7px;color:#25805D;background:#E8F5EE;border-radius:999px;padding:5px 7px}@media(max-width:900px){.governance-layout,.governance-layout.secondary{grid-template-columns:1fr}}@media(max-width:560px){.deploy-check{grid-template-columns:28px 1fr}.deploy-check>b{grid-column:2;width:max-content}.export-card{grid-template-columns:30px 1fr}.export-card>.btn,.export-card>b{grid-column:2;width:max-content}}

/* v1.0.1 */
.first-access-box{margin-top:18px;padding:16px;border:1px solid #c9d7e7;border-radius:16px;background:#f4f8fc}.first-access-box strong{display:block;color:#0D2B4D;margin-bottom:5px}.first-access-box p,.invite-only-note,.password-guide{font-size:11px;color:#667085;line-height:1.5}.invite-only-note{margin-top:16px;text-align:center}.password-guide{margin-top:-5px;margin-bottom:13px}.password-bars{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;margin-top:7px}.password-bars i{height:4px;border-radius:999px;background:#e5e7eb}.password-bars i.on{background:#0D2B4D}


/* v1.0.2 — implantação assistida */
.setup-layout{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.setup-check{display:grid;grid-template-columns:32px 1fr auto;gap:10px;align-items:center;padding:11px 0;border-bottom:1px solid #edf1f5}.setup-icon{width:30px;height:30px;border-radius:10px;display:grid;place-items:center;font-size:10px;font-weight:900}.setup-icon.ok{background:#e8f5ee;color:#25805d}.setup-icon.warning{background:#fff4dd;color:#a35b00}.setup-icon.manual{background:#edf2f8;color:#48647f}.setup-check strong{display:block;font-size:9px;color:#31475b}.setup-check span{display:block;font-size:7px;color:var(--muted);margin-top:3px}.setup-check>b{font-size:7px;padding:5px 7px;border-radius:999px}.setup-check>b.ok{background:#e8f5ee;color:#25805d}.setup-check>b.warning{background:#fff4dd;color:#a35b00}.setup-check>b.manual{background:#edf2f8;color:#48647f}.setup-steps{margin:0;padding:0;list-style:none;counter-reset:step}.setup-steps li{counter-increment:step;position:relative;padding:11px 0 11px 40px;border-bottom:1px solid #edf1f5}.setup-steps li:before{content:counter(step);position:absolute;left:0;top:9px;width:27px;height:27px;border-radius:9px;background:#e9f1f8;color:#0d2b4d;display:grid;place-items:center;font-size:9px;font-weight:900}.setup-steps b{display:block;font-size:9px;color:#31475b}.setup-steps span{display:block;font-size:8px;line-height:1.45;color:var(--muted);margin-top:3px}.origin-box{display:flex;gap:9px;align-items:center;background:#f7f9fb;border:1px solid var(--line);border-radius:13px;padding:10px}.origin-box code{flex:1;overflow:auto;font-size:10px;color:#0d2b4d}.setup-note{font-size:9px;line-height:1.55;color:var(--muted);margin:11px 0 0}.login-preflight,.mini-preflight{border:1px solid #e0e8f0;border-radius:14px;background:#fafcfd;padding:5px 12px;margin-bottom:16px}.login-preflight .setup-check,.mini-preflight .setup-check{padding:8px 0}.login-preflight .setup-icon,.mini-preflight .setup-icon{width:25px;height:25px;border-radius:8px}.login-preflight .setup-check>b,.mini-preflight .setup-check>b{display:none}@media(max-width:900px){.setup-layout{grid-template-columns:1fr}}@media(max-width:560px){.setup-check{grid-template-columns:30px 1fr}.setup-check>b{grid-column:2;width:max-content}.origin-box{align-items:stretch;flex-direction:column}.origin-box .btn{width:100%}}


/* v1.0.3 — hardening */
.password-policy{display:flex;flex-wrap:wrap;gap:6px;margin-top:-5px}.password-policy span{font-size:11px;padding:5px 8px;border-radius:999px;background:#f1f3f5;color:#7b8490}.password-policy span.ok{background:#eaf7f0;color:#167249;font-weight:700}.session-list{display:flex;flex-direction:column;gap:10px}.session-row{display:grid;grid-template-columns:30px 1fr auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line)}.session-row:last-child{border-bottom:0}.session-icon{width:28px;height:28px;border-radius:9px;background:#edf3fa;display:grid;place-items:center;color:var(--primary);font-size:13px}.session-row strong{display:block;font-size:13px}.session-row span{display:block;font-size:11px;color:var(--muted);margin-top:3px}.current-session{font-style:normal;font-size:9px;background:#e8f3ff;color:#1e64aa;padding:3px 6px;border-radius:999px;margin-left:5px}.security-advice,.hardening-stack{display:flex;flex-direction:column;gap:12px}.security-advice>div,.hardening-stack>div{display:flex;gap:11px;align-items:flex-start;padding:11px;border-radius:12px;background:#f7f9fb}.security-advice b,.hardening-stack b{width:25px;height:25px;border-radius:8px;background:#eaf2fb;color:var(--primary);display:grid;place-items:center;flex:0 0 25px}.security-advice span,.hardening-stack span{font-size:11px;color:var(--muted);line-height:1.45}.security-advice strong,.hardening-stack strong{display:block;font-size:12px;color:var(--text);margin-bottom:2px}.security-103-layout{grid-template-columns:minmax(0,1.45fr) minmax(300px,.8fr)}.auth-event-list{display:flex;flex-direction:column}.auth-event{display:grid;grid-template-columns:12px 1fr auto;gap:10px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.auth-event:last-child{border-bottom:0}.auth-event-dot{width:8px;height:8px;border-radius:50%;background:#7f8b98}.auth-event.success .auth-event-dot{background:#20a36b}.auth-event.failure .auth-event-dot{background:#e4a11b}.auth-event.blocked .auth-event-dot{background:#d34d4d}.auth-event.revoked .auth-event-dot{background:#4777b8}.auth-event strong{display:block;font-size:12px}.auth-event span{display:block;color:var(--muted);font-size:10px;margin-top:3px}.auth-event time{font-size:10px;color:var(--muted);white-space:nowrap}.hardening-badge{padding:7px 10px;border-radius:999px;background:#eaf7f0;color:#166b47;font-size:10px;font-weight:800}.metric-danger{color:#bb3737!important}
@media(max-width:900px){.security-103-layout{grid-template-columns:1fr}.session-row{grid-template-columns:30px 1fr}.session-row button{grid-column:2;justify-self:start}.auth-event{grid-template-columns:12px 1fr}.auth-event time{grid-column:2}.password-policy{gap:4px}}



/* v1.0.4 — Primeiro Piloto Real */
.pilot-head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.pilot-progress-wrap{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);gap:16px}.pilot-progress-card{padding:22px}.pilot-progress-line{height:11px;border-radius:999px;background:#edf1f5;overflow:hidden;margin:14px 0 9px}.pilot-progress-line i{display:block;height:100%;background:linear-gradient(90deg,#0D2B4D,#3d76ad);border-radius:999px}.pilot-progress-meta{display:flex;justify-content:space-between;gap:10px;font-size:11px;color:var(--muted)}.pilot-status-pill{display:inline-flex;align-items:center;gap:6px;padding:6px 9px;border-radius:999px;font-size:10px;font-weight:800;background:#eef3f8;color:var(--primary)}.pilot-status-pill.completed{background:#eaf7f0;color:#18724d}.pilot-status-pill.blocked{background:#fff0ef;color:#b13e3e}.pilot-steps{display:flex;flex-direction:column}.pilot-step{display:grid;grid-template-columns:28px minmax(0,1fr) auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line)}.pilot-step:last-child{border-bottom:0}.pilot-step-dot{width:25px;height:25px;border-radius:9px;background:#f0f3f6;color:#76818d;display:grid;place-items:center;font-size:11px;font-weight:900}.pilot-step.passed .pilot-step-dot{background:#e8f6ef;color:#168058}.pilot-step.failed .pilot-step-dot{background:#fdeeed;color:#c84b4b}.pilot-step strong{display:block;font-size:12px}.pilot-step span{display:block;color:var(--muted);font-size:10px;margin-top:3px;line-height:1.35}.pilot-step-actions{display:flex;gap:6px;align-items:center}.pilot-step-actions button{white-space:nowrap}.pilot-evidence-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.pilot-evidence{padding:11px;border-radius:12px;background:#f7f9fb}.pilot-evidence b{display:block;font-size:17px;color:var(--primary)}.pilot-evidence span{font-size:10px;color:var(--muted)}.pilot-incidents{display:flex;flex-direction:column}.pilot-incident{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:start;padding:11px 0;border-bottom:1px solid var(--line)}.pilot-incident:last-child{border-bottom:0}.pilot-sev{font-size:9px;padding:4px 7px;border-radius:999px;font-weight:900;background:#eef1f4;color:#68737e}.pilot-sev.high,.pilot-sev.critical{background:#fdeeed;color:#b23d3d}.pilot-sev.medium{background:#fff6e6;color:#9a6a17}.pilot-incident strong{display:block;font-size:12px}.pilot-incident p{font-size:10px;color:var(--muted);margin:3px 0 0}.pilot-empty-start{text-align:center;padding:42px 25px}.pilot-empty-start .big{font-size:30px}.pilot-empty-start h2{margin:10px 0 6px}.pilot-empty-start p{max-width:560px;margin:0 auto 18px;color:var(--muted);font-size:12px;line-height:1.5}.pilot-summary{display:flex;flex-direction:column;gap:9px}.pilot-summary>div{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line);font-size:11px}.pilot-summary>div:last-child{border-bottom:0}.pilot-summary b{font-size:11px}.pilot-next{padding:13px;border-radius:13px;background:#f2f7fb}.pilot-next strong{font-size:12px}.pilot-next p{margin:4px 0 0;font-size:10px;color:var(--muted);line-height:1.4}
@media(max-width:900px){.pilot-progress-wrap{grid-template-columns:1fr}.pilot-evidence-grid{grid-template-columns:1fr 1fr}.pilot-step{grid-template-columns:28px 1fr}.pilot-step-actions{grid-column:2;justify-content:flex-start}.pilot-incidents .pilot-incident{grid-template-columns:auto 1fr}.pilot-incident>time{grid-column:2}.pilot-head-actions{width:100%}.pilot-head-actions .btn{flex:1}}