/* Sprint 12 — Gestão, Analytics & BI Operacional */
.mg12-page{display:grid;gap:16px}.mg12-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}.mg12-head h1{margin:2px 0 4px}.mg12-head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.mg12-live{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;padding:8px 11px;background:#fff;font-size:12px;color:var(--muted)}.mg12-live i{width:8px;height:8px;background:#13a268;border-radius:50%;box-shadow:0 0 0 4px rgba(19,162,104,.12)}.mg12-period{min-height:40px;padding:8px 34px 8px 11px}.mg12-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}.mg12-kpi{appearance:none;text-align:left;border:1px solid var(--line);border-radius:16px;background:#fff;padding:14px;min-width:0;cursor:pointer}.mg12-kpi:hover{border-color:#abc4da;box-shadow:0 6px 18px rgba(12,42,70,.06)}.mg12-kpi small{display:block;color:var(--muted);font-size:11px;font-weight:700}.mg12-kpi strong{display:block;font-size:28px;line-height:1.05;margin:6px 0 3px;color:var(--ink)}.mg12-kpi em{font-size:11px;color:var(--muted);font-style:normal}.mg12-kpi.warn strong{color:#a86600}.mg12-kpi.err strong{color:#b42318}.mg12-kpi.ok strong{color:#078451}.mg12-grid-2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:12px}.mg12-grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.mg12-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:15px;min-width:0}.mg12-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:12px}.mg12-card-head h2{margin:0;font-size:16px}.mg12-card-head span{color:var(--muted);font-size:11px}.mg12-chart{height:190px;display:flex;align-items:stretch}.mg12-chart svg{width:100%;height:100%;overflow:visible}.mg12-legend{display:flex;gap:14px;flex-wrap:wrap;font-size:11px;color:var(--muted);margin-top:8px}.mg12-legend i{display:inline-block;width:10px;height:3px;border-radius:4px;margin-right:5px;vertical-align:middle}.mg12-legend .opened{background:#1769aa}.mg12-legend .resolved{background:#13a268}.mg12-bars{display:grid;gap:10px}.mg12-bar-top{display:flex;justify-content:space-between;gap:10px;font-size:12px}.mg12-bar-track{height:8px;background:#edf2f6;border-radius:999px;overflow:hidden}.mg12-bar-track i{display:block;height:100%;border-radius:inherit;background:#1769aa}.mg12-alerts{display:grid;gap:7px}.mg12-alert{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;width:100%;border:1px solid var(--line);background:#fff;border-radius:13px;padding:10px;text-align:left;cursor:pointer}.mg12-alert:hover{background:#f8fbfd}.mg12-alert>b{min-width:44px;color:#0c5c9e}.mg12-alert strong,.mg12-alert small{display:block}.mg12-alert small{color:var(--muted);margin-top:2px;font-size:10px}.mg12-risk{font-size:10px;font-weight:800;border-radius:999px;padding:5px 7px;background:#fff2d6;color:#955d00;white-space:nowrap}.mg12-risk.over{background:#fde9e7;color:#b42318}.mg12-mini-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.mg12-mini{border:1px solid var(--line);border-radius:12px;padding:10px;background:#fbfcfd}.mg12-mini small{display:block;color:var(--muted);font-size:10px}.mg12-mini strong{display:block;font-size:20px;margin-top:3px}.mg12-list{display:grid;gap:7px}.mg12-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;border-bottom:1px solid var(--line);padding:9px 0}.mg12-row:last-child{border-bottom:0}.mg12-row strong,.mg12-row small{display:block}.mg12-row small{font-size:10px;color:var(--muted);margin-top:2px}.mg12-row-kpis{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.mg12-chip{font-size:10px;font-weight:700;padding:5px 7px;border-radius:999px;background:#eef4f8;color:#284b67;white-space:nowrap}.mg12-chip.ok{background:#e8f7ef;color:#087a4c}.mg12-chip.warn{background:#fff2d6;color:#955d00}.mg12-chip.err{background:#fde9e7;color:#b42318}.mg12-operator{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid var(--line)}.mg12-operator:last-child{border-bottom:0}.mg12-avatar{width:36px;height:36px;border-radius:50%;background:#eef5fb;display:grid;place-items:center;font-size:11px;font-weight:800;color:#1769aa;overflow:hidden}.mg12-avatar img{width:100%;height:100%;object-fit:cover}.mg12-presence{width:8px;height:8px;border-radius:50%;display:inline-block;margin-right:4px;background:#aeb8c1}.mg12-presence.online{background:#13a268}.mg12-presence.busy{background:#dd8b00}.mg12-presence.away{background:#d8a111}.mg12-table-wrap{overflow:auto;border:1px solid var(--line);border-radius:15px}.mg12-table{width:100%;border-collapse:collapse;min-width:820px}.mg12-table th,.mg12-table td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);font-size:12px}.mg12-table th{position:sticky;top:0;background:#f5f8fa;color:#4f6375;font-size:10px;text-transform:uppercase;letter-spacing:.04em}.mg12-table tbody tr:hover{background:#f9fbfd}.mg12-dim-tabs{display:flex;gap:6px;flex-wrap:wrap}.mg12-dim-tabs button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 11px;font-size:11px;cursor:pointer}.mg12-dim-tabs button.active{background:#0b1e34;color:#fff;border-color:#0b1e34}.mg12-empty{padding:28px;text-align:center;color:var(--muted);font-size:12px}.mg12-saved{display:grid;gap:7px}.mg12-saved-item{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:10px}.mg12-saved-item button{border:0;background:transparent;cursor:pointer;color:#0c5c9e;font-weight:700}.mg12-widget-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:12px 0}.mg12-widget-option{display:flex;gap:8px;align-items:center;border:1px solid var(--line);border-radius:11px;padding:10px;font-size:12px}.mg12-hub{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.mg12-hub button{min-height:132px;text-align:left;border:1px solid var(--line);border-radius:18px;background:#fff;padding:16px;cursor:pointer;display:flex;flex-direction:column;align-items:flex-start;gap:7px}.mg12-hub button:hover{border-color:#abc4da;box-shadow:0 8px 24px rgba(12,42,70,.06)}.mg12-hub i{font-style:normal;font-size:22px}.mg12-hub strong{font-size:15px}.mg12-hub small{font-size:11px;color:var(--muted);line-height:1.4}.mg12-score{display:flex;justify-content:space-between;align-items:baseline;padding:11px 0;border-bottom:1px solid var(--line)}.mg12-score:last-child{border-bottom:0}.mg12-score strong{font-size:26px}.mg12-score span{font-size:11px;color:var(--muted)}
@media(max-width:1180px){.mg12-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.mg12-grid-3{grid-template-columns:1fr 1fr}.mg12-hub{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:820px){.mg12-grid-2,.mg12-grid-3{grid-template-columns:1fr}.mg12-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-hub{grid-template-columns:1fr}.mg12-head-actions{width:100%}.mg12-period{flex:1}.mg12-widget-grid{grid-template-columns:1fr}}
@media(max-width:520px){.mg12-kpis{grid-template-columns:1fr 1fr}.mg12-kpi{padding:12px}.mg12-kpi strong{font-size:24px}.mg12-card{padding:12px}.mg12-mini-grid{grid-template-columns:1fr 1fr}.mg12-alert{grid-template-columns:1fr auto}.mg12-alert>b{grid-column:1/-1}.mg12-row{align-items:flex-start}.mg12-row-kpis{justify-content:flex-start}.mg12-head-actions .btn{flex:1}}
/* Sprint 12 FINAL — Report Builder, comparação, metas, drill-down e Quality Gate */
.mg12-builder{padding-bottom:16px}.mg12-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:10px}.mg12-filter-grid label,.mg12-goal-grid label{display:grid;gap:5px;font-size:11px;font-weight:700;color:#54697a}.mg12-filter-grid select,.mg12-filter-grid input,.mg12-goal-grid input{min-height:42px;border:1px solid var(--line);border-radius:11px;background:#fff;padding:8px 10px;color:var(--ink);font:inherit}.mg12-filter-search{grid-column:span 2}.mg12-compare-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}.mg12-compare{border:1px solid var(--line);border-radius:16px;background:#fff;padding:13px;display:grid;grid-template-columns:1fr auto;gap:4px 8px;align-items:end}.mg12-compare small{grid-column:1/-1;color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.mg12-compare strong{font-size:22px;line-height:1}.mg12-compare em{grid-column:1/-1;font-style:normal;color:var(--muted);font-size:10px}.mg12-delta{font-size:10px;font-weight:800;border-radius:999px;padding:4px 6px}.mg12-delta.good{background:#e8f7ef;color:#087a4c}.mg12-delta.bad{background:#fde9e7;color:#b42318}.mg12-delta.flat{background:#eef4f8;color:#607485}.mg12-goal{display:inline-flex;width:max-content;max-width:100%;font-size:9px;font-weight:800;border-radius:999px;padding:3px 6px}.mg12-goal.ok{background:#e8f7ef;color:#087a4c}.mg12-goal.miss{background:#fff2d6;color:#955d00}.mg12-goal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:8px 0 16px}.mg12-export-actions{display:flex;gap:5px;flex-wrap:wrap}.mg12-export-actions .btn{min-width:58px}.mg12-drill-row{cursor:pointer}.mg12-drill-row td:first-child small{display:block;color:var(--muted);font-size:9px;margin-top:2px}.mg12-drill-list{display:grid;gap:7px;max-height:58vh;overflow:auto;margin:12px 0}.mg12-drill-list>button{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;width:100%;text-align:left;border:1px solid var(--line);background:#fff;border-radius:12px;padding:10px;cursor:pointer}.mg12-drill-list>button:hover{background:#f8fbfd}.mg12-drill-list b{color:#0c5c9e}.mg12-drill-list strong,.mg12-drill-list small{display:block}.mg12-drill-list small{color:var(--muted);font-size:10px;margin-top:2px}.mg12-quality-score{min-width:110px;border:1px solid var(--line);background:#fff;border-radius:18px;padding:14px;text-align:center}.mg12-quality-score strong{display:block;font-size:30px}.mg12-quality-score span{font-size:11px;font-weight:800}.mg12-quality-score.ok{border-color:#a9dec4;background:#f1fbf6;color:#087a4c}.mg12-quality-score.warn{border-color:#efd390;background:#fff9e8;color:#955d00}.mg12-quality-list{display:grid;gap:8px}.mg12-quality-item{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:center;border:1px solid var(--line);border-radius:13px;background:#fff;padding:11px}.mg12-quality-item strong,.mg12-quality-item small{display:block}.mg12-quality-item small{color:var(--muted);font-size:11px;margin-top:2px}.mg12-qicon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-weight:900}.mg12-qicon.ok{background:#e8f7ef;color:#087a4c}.mg12-qicon.warn{background:#fff2d6;color:#955d00}
@media(max-width:1180px){.mg12-filter-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}.mg12-compare-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:820px){.mg12-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-filter-search{grid-column:1/-1}.mg12-compare-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-export-actions{width:100%}.mg12-export-actions .btn{flex:1}.mg12-goal-grid{grid-template-columns:1fr}}
@media(max-width:520px){.mg12-filter-grid,.mg12-compare-grid{grid-template-columns:1fr}.mg12-filter-search{grid-column:auto}.mg12-drill-list>button{grid-template-columns:1fr auto}.mg12-drill-list b{grid-column:1/-1}}