/* ===== assets/app.css ===== */

:root{--navy:#0B1E34;--navy2:#12355A;--blue:#176BBA;--sky:#EAF3FB;--bg:#F4F7FA;--card:#fff;--line:#DDE6EE;--text:#102235;--muted:#667789;--green:#147A50;--amber:#9B6500;--red:#B42318;--shadow:0 12px 34px rgba(21,46,73,.08);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}html,body{margin:0;background:var(--bg);color:var(--text);min-height:100%;overscroll-behavior:none}button,input,textarea,select{font:inherit}button{cursor:pointer}.app-shell{min-height:100dvh;padding:calc(env(safe-area-inset-top) + 10px) 14px calc(92px + env(safe-area-inset-bottom));max-width:1180px;margin:auto}.topbar{height:56px;display:flex;align-items:center;justify-content:space-between;gap:12px}.brand{display:flex;align-items:center;gap:10px}.mark{width:35px;height:35px;border-radius:11px;background:linear-gradient(145deg,var(--navy),var(--blue));color:white;display:grid;place-items:center;font-weight:900;letter-spacing:-1px}.brand strong{font-size:calc(14px + var(--ui-font-delta, 0px));display:block}.brand small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);display:block;margin-top:1px}.avatar{width:34px;height:34px;border-radius:50%;background:#E8EFF6;border:1px solid var(--line);display:grid;place-items:center;font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:850}.page{animation:fade .14s ease}@keyframes fade{from{opacity:.6;transform:translateY(2px)}}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin:14px 0}.eyebrow{text-transform:uppercase;letter-spacing:.14em;font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--blue)}h1{font-size:calc(24px + var(--ui-font-delta, 0px));line-height:1.1;margin:5px 0 4px;color:var(--navy)}h2{font-size:calc(14px + var(--ui-font-delta, 0px));color:var(--navy);margin:0}p{font-size:calc(10px + var(--ui-font-delta, 0px));line-height:1.55;color:var(--muted);margin:0}.card{background:var(--card);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.section{padding:15px}.section-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:12px}.section-head span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.grid{display:grid;gap:12px}.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}.metric{padding:14px}.metric small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);display:block}.metric strong{font-size:calc(22px + var(--ui-font-delta, 0px));display:block;color:var(--navy);margin:4px 0}.metric em{font-size:calc(8px + var(--ui-font-delta, 0px));font-style:normal;color:var(--blue);font-weight:800}.btn{border:1px solid var(--line);background:#fff;color:var(--navy);border-radius:12px;padding:10px 13px;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:850}.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}.btn.blue{background:var(--blue);border-color:var(--blue);color:#fff}.btn.danger{color:var(--red)}.btn:disabled{opacity:.45;cursor:not-allowed}.iconbtn{width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:white}.bottom-nav{position:fixed;z-index:50;bottom:max(10px,env(safe-area-inset-bottom));left:50%;transform:translateX(-50%);width:min(calc(100% - 24px),560px);height:64px;border:1px solid rgba(221,230,238,.95);border-radius:22px;background:rgba(255,255,255,.94);backdrop-filter:blur(18px);box-shadow:0 15px 45px rgba(15,38,62,.16);display:grid;grid-template-columns:repeat(4,1fr);padding:5px}.bottom-nav button{border:0;background:transparent;border-radius:16px;color:#6F8090;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:850}.bottom-nav button b{font-size:calc(17px + var(--ui-font-delta, 0px));line-height:1}.bottom-nav button.active{background:#EEF4FA;color:var(--navy)}.login-wrap{min-height:100dvh;display:grid;place-items:center;padding:28px 18px;background:radial-gradient(circle at top right,#DDEDFB 0,transparent 35%),linear-gradient(160deg,#F8FBFE,#EEF3F7)}.login-card{width:min(430px,100%);padding:22px;border-radius:26px;background:#fff;border:1px solid var(--line);box-shadow:0 30px 80px rgba(11,30,52,.14)}.login-brand{display:flex;align-items:center;gap:13px;margin-bottom:20px}.login-brand .mark{width:48px;height:48px;border-radius:15px}.login-brand h1{font-size:calc(23px + var(--ui-font-delta, 0px));margin:0}.login-brand p{margin-top:3px}.field{display:grid;gap:5px;margin:10px 0}.field label{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.field input,.field textarea,.field select{width:100%;border:1px solid var(--line);border-radius:12px;background:#FBFCFD;padding:11px 12px;color:var(--text);font-size:calc(10px + var(--ui-font-delta, 0px));outline:none}.field textarea{min-height:105px;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus{border-color:#88B9E4;box-shadow:0 0 0 3px #EAF4FD}.login-card .btn{width:100%;margin-top:10px}.demo-users{border-top:1px solid var(--line);margin-top:16px;padding-top:14px}.demo-users small{display:block;color:var(--muted);font-size:calc(8px + var(--ui-font-delta, 0px));margin-bottom:8px}.demo-row{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.demo-row button{border:1px solid var(--line);background:#fff;border-radius:11px;padding:8px 4px;font-size:calc(8px + var(--ui-font-delta, 0px))}.banner{padding:12px 14px;border-radius:14px;background:#EEF4FA;border:1px solid #D6E6F5;display:flex;gap:10px;align-items:flex-start}.banner.warn{background:#FFF8E7;border-color:#F1D99C}.banner.danger{background:#FFF0EE;border-color:#F2C1BB}.banner b{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy);display:block}.banner span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);display:block;margin-top:2px}.ticket-list{display:grid;gap:9px}.ticket-row{width:100%;padding:13px;background:#fff;border:1px solid var(--line);border-radius:15px;display:grid;grid-template-columns:1fr auto;gap:10px;text-align:left}.ticket-row strong{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--navy)}.ticket-row small{display:block;font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin:4px 0}.tags{display:flex;flex-wrap:wrap;gap:5px}.tag{font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:850;padding:5px 7px;border-radius:999px;background:#EFF3F7;color:#506273}.tag.open{background:#EAF3FB;color:#176BBA}.tag.waiting_customer{background:#FFF4D8;color:#946400}.tag.resolved,.tag.closed{background:#E7F6EE;color:#147A50}.tag.urgent{background:#FDEBE8;color:#B42318}.tag.high{background:#FFF1DD;color:#8D5700}.ticket-no{font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:850;color:var(--blue);white-space:nowrap}.sla{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:6px}.sla b{color:var(--navy)}.toolbar{display:flex;gap:7px;flex-wrap:wrap;margin:10px 0 14px}.toolbar .btn{padding:8px 10px}.filter-row{display:grid;grid-template-columns:1fr 120px;gap:8px;margin-bottom:12px}.filter-row input,.filter-row select{border:1px solid var(--line);border-radius:12px;padding:10px;background:white;font-size:calc(9px + var(--ui-font-delta, 0px))}.more-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.hub-card{padding:15px;text-align:left;border:1px solid var(--line);background:#fff;border-radius:17px}.hub-card span{font-size:calc(20px + var(--ui-font-delta, 0px))}.hub-card strong{display:block;font-size:calc(10px + var(--ui-font-delta, 0px));margin:8px 0 3px;color:var(--navy)}.hub-card small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.4}.back{border:0;background:transparent;color:var(--blue);padding:4px 0;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:850}.ticket-title{font-size:calc(18px + var(--ui-font-delta, 0px));margin:6px 0}.timeline{display:grid;gap:9px}.message{padding:12px;border:1px solid var(--line);border-radius:14px;background:#fff}.message.internal{background:#FFF8E7;border-color:#F1D99C}.message header{display:flex;justify-content:space-between;gap:8px;margin-bottom:5px}.message header strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.message header span{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}.message p{white-space:pre-wrap;color:var(--text);font-size:calc(9px + var(--ui-font-delta, 0px))}.composer{margin-top:12px}.composer textarea{width:100%;min-height:90px;border:1px solid var(--line);border-radius:12px;padding:10px;font-size:calc(10px + var(--ui-font-delta, 0px))}.composer-actions{display:flex;justify-content:space-between;gap:8px;margin-top:8px}.switchline{display:flex;align-items:center;gap:7px;font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.admin-list{display:grid;gap:8px}.admin-item{padding:12px;border:1px solid var(--line);border-radius:14px;display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center}.admin-item strong,.admin-item small{display:block}.admin-item strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.admin-item small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.status{font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:900;border-radius:999px;padding:5px 7px}.status.ok{background:#E7F6EE;color:var(--green)}.status.warn{background:#FFF4D8;color:var(--amber)}.status.err{background:#FDEBE8;color:var(--red)}.readiness{display:grid;gap:8px}.check{display:grid;grid-template-columns:28px 1fr auto;gap:9px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.check i{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;font-style:normal;font-weight:900;background:#EFF3F7}.check i.ok{background:#E7F6EE;color:var(--green)}.check i.warn{background:#FFF4D8;color:var(--amber)}.check i.err{background:#FDEBE8;color:var(--red)}.check strong,.check small{display:block}.check strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.check small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.progress{height:7px;background:#E8EEF3;border-radius:999px;overflow:hidden;margin:10px 0}.progress i{display:block;height:100%;background:linear-gradient(90deg,var(--blue),#58A6E7);border-radius:inherit}.modal-shell{position:fixed;inset:0;background:rgba(8,23,39,.42);z-index:100;display:none;align-items:flex-end;justify-content:center;padding:14px}.modal-shell.open{display:flex}.modal-card{width:min(520px,100%);max-height:min(82dvh,720px);overflow:auto;background:white;border-radius:22px;padding:18px;box-shadow:0 30px 80px rgba(0,0,0,.22)}.modal-card h2{font-size:calc(16px + var(--ui-font-delta, 0px))}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.toast{position:fixed;z-index:150;left:50%;bottom:92px;transform:translate(-50%,15px);background:#0E2238;color:white;border-radius:12px;padding:10px 13px;font-size:calc(8px + var(--ui-font-delta, 0px));opacity:0;pointer-events:none;transition:.2s;max-width:calc(100% - 32px);text-align:center}.toast.show{opacity:1;transform:translate(-50%,0)}.empty{padding:24px;text-align:center;color:var(--muted);font-size:calc(9px + var(--ui-font-delta, 0px))}.skeleton{height:72px;border-radius:15px;background:linear-gradient(90deg,#edf1f4,#f8fafb,#edf1f4);background-size:200% 100%;animation:sk 1.3s infinite}@keyframes sk{to{background-position:-200% 0}}.pilltop{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}.tiny{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}
@media(max-width:700px){.app-shell{padding-left:12px;padding-right:12px}.g4{grid-template-columns:repeat(2,minmax(0,1fr))}.g2,.more-grid{grid-template-columns:1fr}.page-head{align-items:flex-start}h1{font-size:calc(22px + var(--ui-font-delta, 0px))}.filter-row{grid-template-columns:1fr}.topbar{height:52px}.metric strong{font-size:calc(20px + var(--ui-font-delta, 0px))}}
@media(min-width:900px){.bottom-nav{position:sticky;bottom:14px;margin:20px auto 0;transform:none;left:auto}.app-shell{padding-bottom:24px}.more-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}

/* Ticketing & Atendimento 2.0 */
.queue-tabs2{display:flex;flex-wrap:wrap;gap:7px;overflow-x:visible;padding:1px 0 10px;scrollbar-width:none}.queue-tabs2::-webkit-scrollbar{display:none}.queue-tabs2 button{white-space:nowrap;border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 10px;font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted)}.queue-tabs2 button.active{background:var(--navy);border-color:var(--navy);color:#fff}.queue-tabs2 b{margin-left:6px;background:rgba(127,145,163,.15);padding:2px 5px;border-radius:999px}.queue-tools2{display:grid;grid-template-columns:1fr 160px 150px;gap:8px;margin-bottom:10px}.queue-tools2 input,.queue-tools2 select{border:1px solid var(--line);border-radius:12px;padding:10px;background:#fff;font-size:calc(9px + var(--ui-font-delta, 0px))}.bulkbar2{display:none;align-items:center;gap:7px;background:#EEF4FA;border:1px solid #D6E6F5;border-radius:14px;padding:8px 10px;margin-bottom:10px}.bulkbar2.show{display:flex}.bulkbar2 strong{font-size:calc(9px + var(--ui-font-delta, 0px));margin-right:auto}.queue-list2{display:grid;gap:8px}.queue-row2{display:grid;grid-template-columns:38px 1fr;border:1px solid var(--line);border-radius:16px;background:#fff;overflow:hidden}.queue-row2.risk{border-color:#F0C4BE;box-shadow:inset 3px 0 0 #B42318}.queue-check2{display:grid;place-items:center;border-right:1px solid var(--line)}.queue-check2 input{width:16px;height:16px}.queue-open2{width:100%;border:0;background:transparent;padding:12px;display:grid;grid-template-columns:1fr auto;gap:10px;text-align:left}.queue-open2 strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy);display:block}.queue-open2 small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);display:block;margin:4px 0}.queue-more2{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:10px 2px}.queue-more2 span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.keyboard-hint2{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);text-align:center;margin:10px 0}.keyboard-hint2 b{border:1px solid var(--line);border-bottom-width:2px;border-radius:5px;background:#fff;padding:2px 5px;color:var(--navy)}.context-grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.context-grid2>div{padding:10px;background:#F8FAFC;border-radius:12px}.context-grid2 small,.context-grid2 strong{display:block}.context-grid2 small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);text-transform:uppercase}.context-grid2 strong{font-size:calc(9px + var(--ui-font-delta, 0px));margin-top:3px}.context-actions2{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px}.form-grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 10px}.template-list2{display:grid;gap:8px;margin-top:12px}.template-list2 button{border:1px solid var(--line);background:#fff;border-radius:13px;padding:11px;text-align:left}.template-list2 strong,.template-list2 small{display:block}.template-list2 strong{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--navy)}.template-list2 small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.5;margin-top:3px}.preview-box2{background:#F8FAFC;border:1px solid var(--line);border-radius:14px;padding:13px;margin-top:10px}.preview-box2 small,.preview-box2 strong{display:block}.preview-box2 small{font-size:calc(7px + var(--ui-font-delta, 0px));text-transform:uppercase;color:var(--muted);margin-top:7px}.preview-box2 strong{font-size:calc(10px + var(--ui-font-delta, 0px));margin-top:2px}.message.compact2{padding:9px}.message.compact2 p{font-size:calc(8px + var(--ui-font-delta, 0px));line-height:1.45}.audit-list2{display:grid;gap:0;margin-top:10px}.audit-list2>div{padding:10px 0;border-bottom:1px solid var(--line)}.audit-list2 strong,.audit-list2 small{display:block}.audit-list2 strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.audit-list2 small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}@media(max-width:700px){.queue-tools2{grid-template-columns:1fr}.bulkbar2{overflow-x:auto}.bulkbar2 .btn{white-space:nowrap}.form-grid2{grid-template-columns:1fr}.queue-tabs2{margin-right:0;padding-right:0}}

/* Portal & Comunicação v1.1.5–v1.1.8 */
.comm-grid{align-items:stretch}.comm-sla{font-size:calc(18px + var(--ui-font-delta, 0px));color:var(--navy);display:block}.comm-muted{margin-top:7px}.comm-actions{display:flex;gap:8px;flex-wrap:wrap}.comm-list{display:grid;gap:8px}.comm-row{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid var(--line);border-radius:14px;padding:11px 12px;background:var(--card)}.comm-row>div{min-width:0}.comm-row strong,.comm-row small{display:block}.comm-row small{margin-top:3px;color:var(--muted);overflow-wrap:anywhere}.btn.mini{padding:7px 10px;font-size:calc(12px + var(--ui-font-delta, 0px))}.csat-card{margin-top:12px}.rating-row{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px;margin-top:12px}.rating-row button{border:1px solid var(--line);background:var(--card);border-radius:13px;padding:10px 4px;font-weight:800;color:var(--navy)}.rating-row small{display:block;font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);min-height:11px}.nps-row{display:grid;grid-template-columns:repeat(11,minmax(0,1fr));gap:5px;margin-top:14px}.nps-row button{border:1px solid var(--line);background:var(--card);border-radius:10px;padding:9px 1px;font-weight:800;color:var(--navy)}.nps-legend{display:flex;justify-content:space-between;gap:12px;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:7px}.prefs-list{display:grid;gap:10px}.pref-row{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.pref-row span{min-width:0}.pref-row strong,.pref-row small{display:block}.pref-row small{color:var(--muted);margin-top:3px}.pref-row input{width:20px;height:20px;flex:0 0 auto}@media(max-width:520px){.nps-row{grid-template-columns:repeat(6,minmax(0,1fr))}.comm-row{align-items:flex-start}.rating-row{gap:5px}}

/* Administração & Regras de Negócio v1.1.9–v1.1.12 */
.admin-click{width:100%;background:#fff;text-align:left}.notify-table{display:grid;gap:0}.notify-row{display:grid;grid-template-columns:minmax(160px,1.4fr) repeat(4,minmax(90px,.7fr));align-items:center;gap:8px;padding:10px 0;border-bottom:1px solid var(--line)}.notify-row>div strong,.notify-row>div small{display:block}.notify-row>div strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.notify-row>div small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.notify-row label{display:flex;align-items:center;gap:6px;font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}.notify-row input{width:17px;height:17px}.sla-edit-row{display:grid;grid-template-columns:120px 1fr 1fr;gap:8px;align-items:center;padding:7px 0}.sla-edit-row strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.sla-edit-row input{border:1px solid var(--line);border-radius:10px;padding:9px;font-size:calc(8px + var(--ui-font-delta, 0px));min-width:0}.admin-item.admin-click{border:1px solid var(--line);border-radius:14px;display:grid;grid-template-columns:1fr auto;padding:12px}@media(max-width:700px){.notify-row{grid-template-columns:1fr 1fr;gap:7px}.notify-row>div{grid-column:1/-1}.sla-edit-row{grid-template-columns:1fr}.sla-edit-row input{width:100%}}

/* Omnichannel & Chat */
.presence-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px}.presence-btn{border:1px solid var(--line);background:#fff;border-radius:11px;padding:8px 5px;font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted)}.presence-btn.active{background:#E7F6EE;color:var(--green);border-color:#BEE5D0}.chat-queue-list{display:grid;gap:8px}.chat-queue-item{border:1px solid var(--line);border-radius:14px;padding:11px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}.chat-queue-item strong,.chat-queue-item small{display:block}.chat-queue-item strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.chat-queue-item small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px;line-height:1.4}.queue-position{padding:20px;text-align:center}.queue-position small,.queue-position span{display:block;color:var(--muted);font-size:calc(8px + var(--ui-font-delta, 0px))}.queue-position strong{display:block;font-size:calc(44px + var(--ui-font-delta, 0px));color:var(--navy);line-height:1;margin:7px 0}.chat-context{padding:12px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.chat-context div{background:#F8FAFC;border-radius:11px;padding:9px}.chat-context small,.chat-context strong{display:block}.chat-context small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}.chat-context strong{font-size:calc(8px + var(--ui-font-delta, 0px));margin-top:3px}.chat-thread{display:grid;gap:7px;margin:12px 0;max-height:390px;overflow:auto;padding:2px}.chat-bubble{max-width:86%;padding:10px 11px;border-radius:15px;background:#fff;border:1px solid var(--line);box-shadow:0 5px 14px rgba(16,34,53,.04)}.chat-bubble.mine{justify-self:end;background:#EAF3FB;border-color:#CDE2F3}.chat-bubble.internal{max-width:100%;background:#FFF8E7;border-color:#F1D99C}.chat-bubble>div{display:flex;justify-content:space-between;gap:10px}.chat-bubble strong{font-size:calc(8px + var(--ui-font-delta, 0px))}.chat-bubble span,.chat-bubble>small{font-size:calc(6px + var(--ui-font-delta, 0px));color:var(--muted)}.chat-bubble p{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--text);white-space:pre-wrap;margin-top:4px}.chat-composer{padding:10px;position:sticky;bottom:78px;z-index:3}.chat-composer textarea{width:100%;min-height:72px;resize:none;border:1px solid var(--line);border-radius:12px;padding:10px;font-size:calc(10px + var(--ui-font-delta, 0px))}.typing-line{display:flex;justify-content:space-between;font-size:calc(6px + var(--ui-font-delta, 0px));color:var(--muted);margin:5px 2px}.attachment-row{display:grid;grid-template-columns:24px 1fr;gap:7px;padding:8px 0;border-bottom:1px solid var(--line)}.attachment-row strong,.attachment-row small{display:block}.attachment-row strong{font-size:calc(8px + var(--ui-font-delta, 0px))}.attachment-row small{font-size:calc(6px + var(--ui-font-delta, 0px));color:var(--muted)}
@media(max-width:620px){.presence-row{grid-template-columns:repeat(2,1fr)}.chat-thread{max-height:350px}.chat-context{grid-template-columns:1fr 1fr}}

/* Gestão Operacional v1.1.17–v1.1.20 */
.mg-bars{display:grid;gap:10px}.mg-bar>div{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px}.mg-bar i{display:block;height:8px;background:var(--surface-2,#e8edf3);border-radius:999px;overflow:hidden}.mg-bar i b{display:block;height:100%;background:currentColor;border-radius:999px}.mg-score{display:flex;align-items:baseline;justify-content:space-between;padding:12px 0;border-bottom:1px solid var(--line,#dfe5ec)}.mg-score:last-child{border-bottom:0}.mg-score strong{font-size:calc(30px + var(--ui-font-delta, 0px))}.mg-row,.mg-report{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--line,#dfe5ec)}.mg-row:last-child,.mg-report:last-child{border-bottom:0}.mg-row small,.mg-report small{display:block;margin-top:3px}.mg-report{align-items:flex-start}.mg-report-kpis{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px;font-size:calc(12px + var(--ui-font-delta, 0px))}.pilot-status{max-width:110px;padding:7px 8px}.filter-row{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 12px}.filter-row select{flex:1 1 160px}.mg-report-list{min-width:0}@media(max-width:520px){.mg-report{display:block}.mg-report-kpis{justify-content:flex-start;margin-top:8px}.pilot-status{max-width:92px;font-size:calc(11px + var(--ui-font-delta, 0px))}.mg-row{align-items:flex-start}}

/* Production Cutover */
.wide{width:100%;margin-top:12px}.status.err{background:rgba(220,53,69,.12);color:#b42318}.check select{min-width:104px}.page .metric strong{word-break:break-word}

.auth-link{width:100%;border:0;background:transparent;color:var(--blue);padding:10px 4px 2px;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:800;text-align:center}.auth-link:hover{text-decoration:underline}.auth-foot{margin-top:14px}.login-card button[disabled]{opacity:.55}

/* v1.1.25 — hub administrativo */
.admin-search-wrap{height:44px;border:1px solid var(--line);background:#fff;border-radius:14px;display:flex;align-items:center;gap:9px;padding:0 13px;box-shadow:var(--shadow);margin-bottom:10px}.admin-search-wrap span{font-size:calc(18px + var(--ui-font-delta, 0px));color:var(--muted)}.admin-search-wrap input{border:0;outline:0;width:100%;background:transparent;color:var(--text);font-size:calc(10px + var(--ui-font-delta, 0px))}.admin-hub-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-bottom:12px}.admin-hub-summary div{background:#fff;border:1px solid var(--line);border-radius:13px;padding:10px 11px}.admin-hub-summary b{font-size:calc(16px + var(--ui-font-delta, 0px));color:var(--navy);display:block}.admin-hub-summary span{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);display:block;margin-top:2px}.admin-quick{margin-bottom:12px}.admin-quick>small{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);display:block;margin:0 0 7px 2px}.admin-quick-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px}.admin-quick-row button{border:1px solid var(--line);background:#fff;border-radius:14px;padding:10px;text-align:left;display:flex;gap:8px;align-items:center;min-width:0}.admin-quick-row i{width:29px;height:29px;border-radius:9px;background:#edf4fa;display:grid;place-items:center;color:var(--navy);font-style:normal;font-size:calc(14px + var(--ui-font-delta, 0px));flex:0 0 auto}.admin-quick-row span{min-width:0}.admin-quick-row b,.admin-quick-row small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-quick-row b{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--navy)}.admin-quick-row small{font-size:calc(6.5px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.admin-area-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.admin-area-card{border:1px solid var(--line);background:#fff;border-radius:17px;padding:14px;text-align:left;display:grid;grid-template-columns:38px 1fr auto;gap:10px;align-items:center;box-shadow:0 5px 18px rgba(21,46,73,.04)}.admin-area-card:hover{border-color:#b8ccdd}.admin-area-icon{width:38px;height:38px;border-radius:12px;background:linear-gradient(145deg,#edf4fa,#f7fafc);display:grid;place-items:center;color:var(--navy);font-size:calc(19px + var(--ui-font-delta, 0px))}.admin-area-card strong,.admin-area-card small,.admin-area-card em{display:block}.admin-area-card strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.admin-area-card small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.35;margin-top:3px}.admin-area-card em{font-size:calc(6.5px + var(--ui-font-delta, 0px));color:var(--blue);font-style:normal;font-weight:850;margin-top:5px}.admin-area-card>b{color:#91a0ae;font-size:calc(18px + var(--ui-font-delta, 0px))}.admin-search-empty{margin-top:10px}.admin-param-list{display:grid;gap:8px}.admin-param-item{width:100%;border:1px solid var(--line);background:#fff;border-radius:15px;padding:12px;display:grid;grid-template-columns:9px 1fr auto 12px;gap:9px;align-items:center;text-align:left}.admin-param-item:hover{border-color:#b8ccdd}.admin-param-dot{width:8px;height:8px;border-radius:50%;background:#aab6c0}.admin-param-dot.ok{background:var(--green)}.admin-param-dot.info{background:var(--blue)}.admin-param-item strong,.admin-param-item small,.admin-param-item em{display:block}.admin-param-item strong{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--navy)}.admin-param-item small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.35;margin-top:2px}.admin-param-item em{font-size:calc(6.5px + var(--ui-font-delta, 0px));color:var(--blue);font-style:normal;font-weight:800;margin-top:4px}.admin-param-item>b{color:#a0acb7;font-size:calc(15px + var(--ui-font-delta, 0px))}.admin-param-status{font-size:calc(6.5px + var(--ui-font-delta, 0px));font-weight:900;border-radius:999px;padding:5px 7px;white-space:nowrap}.admin-param-status.ok{background:#e7f6ee;color:var(--green)}.admin-param-status.info{background:#eaf3fb;color:var(--blue)}.admin-param-status.muted{background:#f0f3f6;color:#687988}.placeholder-mark{width:46px;height:46px;border-radius:14px;background:#eef4fa;display:grid;place-items:center;color:var(--blue);font-size:calc(22px + var(--ui-font-delta, 0px));margin-bottom:12px}.admin-plan-line{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-top:1px solid var(--line);margin-top:10px}.admin-plan-line+ .admin-plan-line{margin-top:0}.admin-plan-line span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.admin-plan-line strong{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--navy)}
@media(max-width:700px){.admin-quick-row{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-area-grid{grid-template-columns:1fr}.admin-param-item{grid-template-columns:9px 1fr auto}.admin-param-item>b{display:none}.admin-param-status{font-size:calc(6px + var(--ui-font-delta, 0px));padding:4px 6px}}
.admin-search-title{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);margin:2px 2px 8px}.admin-search-results{margin-top:2px}
@media(min-width:701px){.admin-area-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.admin-area-card{grid-template-columns:38px 1fr}.admin-area-card>b{display:none}}
@media(max-width:700px){.admin-area-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.admin-area-card{grid-template-columns:32px 1fr;padding:11px;min-height:76px}.admin-area-icon{width:32px;height:32px;border-radius:10px;font-size:calc(16px + var(--ui-font-delta, 0px))}.admin-area-card small,.admin-area-card>b{display:none}.admin-area-card strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.admin-area-card em{font-size:calc(6px + var(--ui-font-delta, 0px));margin-top:4px}}
/* v1.1.26 — Catálogo de Serviços */
.service-filter{display:grid;grid-template-columns:minmax(0,1fr) 150px 150px;gap:8px}.service-filter input,.service-filter select{border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px;font-size:calc(9px + var(--ui-font-delta, 0px));min-width:0}.service-list{display:grid;gap:10px}.service-card{width:100%;text-align:left}.service-card-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.service-card h2{font-size:calc(14px + var(--ui-font-delta, 0px));margin:3px 0 5px}.service-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;margin-top:10px}.service-meta span{border:1px solid var(--line);background:#F8FAFC;border-radius:10px;padding:8px;font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}.service-meta b{display:block;margin-top:2px;font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--navy)}.form-grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 10px}.field-span2{grid-column:1/-1}.switch-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:10px}.service-detail-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.service-deps{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.service-deps span{padding:10px;border:1px solid var(--line);border-radius:11px;font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);text-align:center}.service-deps b{display:block;color:var(--navy);font-size:calc(16px + var(--ui-font-delta, 0px));margin-bottom:2px}
@media(max-width:620px){.service-filter{grid-template-columns:1fr 1fr}.service-filter input{grid-column:1/-1}.service-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.service-meta{grid-template-columns:1fr}.form-grid2{grid-template-columns:1fr}.field-span2{grid-column:auto}.switch-grid{grid-template-columns:1fr}.service-deps{grid-template-columns:repeat(3,1fr)}}

/* v1.1.27 Empresa × Serviço */
.company-service-selectors,.company-service-selector{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:12px}.company-service-selector{grid-template-columns:1fr}.company-service-selectors>div,.company-service-selector{display:flex;flex-direction:column;gap:5px}.company-service-selectors label,.company-service-selector label{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.company-service-selectors select,.company-service-selector select{width:100%;min-height:44px;border:1px solid var(--line);border-radius:13px;background:var(--card);padding:0 12px;color:var(--ink)}.company-service-metrics{margin-bottom:12px}.inheritance-card{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:12px}.inheritance-card div{display:flex;flex-direction:column;gap:3px}.inheritance-card small{color:var(--muted);line-height:1.35}.inheritance-card>span{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:800;background:#eef5fb;color:#145b92;padding:6px 9px;border-radius:999px;white-space:nowrap}.company-service-list{display:grid;gap:10px;margin-top:12px}.company-service-card{border-left:4px solid transparent}.company-service-card.linked{border-left-color:#1d7f55}.company-service-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.company-service-head h2{margin:2px 0 0}.company-service-effective{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:10px 0}.company-service-effective>div{border:1px solid var(--line);border-radius:12px;padding:9px;display:flex;flex-direction:column;gap:2px}.company-service-effective small{color:var(--muted);font-size:calc(10px + var(--ui-font-delta, 0px));text-transform:uppercase;font-weight:800}.company-service-effective strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.company-service-empty{margin:10px 0;padding:10px 12px;border-radius:12px;background:#f5f7fa;color:var(--muted);font-size:calc(12px + var(--ui-font-delta, 0px))}.portal-preview-list{display:grid;gap:10px;margin-top:12px}.tag.danger{background:#fdecec;color:#9f2b2b}.admin-param-status.info{background:#eaf3fb;color:#145b92}
@media(max-width:620px){.company-service-selectors{grid-template-columns:1fr}.company-service-metrics{grid-template-columns:repeat(2,1fr)!important}.inheritance-card{align-items:flex-start;flex-direction:column}.company-service-effective{grid-template-columns:1fr 1fr}.company-service-head{align-items:flex-start}.company-service-head .status{flex:0 0 auto}.form-grid2{grid-template-columns:1fr!important}}


/* v1.1.28 — Usuário × Serviço */
.user-service-select{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:8px;margin:10px 0 12px}.user-service-select label{display:block;font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);margin:0 0 5px 2px}.user-service-select select{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px;font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--text)}
.user-service-metrics{margin:10px 0 12px}.user-service-list{display:grid;gap:9px}.user-service-card{padding:13px;display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center}.user-service-card strong,.user-service-card small{display:block}.user-service-card strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.user-service-card small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.4;margin-top:3px}.user-service-card .actions{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.mode-chip{font-size:calc(6.5px + var(--ui-font-delta, 0px));font-weight:900;border-radius:999px;padding:5px 7px;white-space:nowrap;background:#eef2f5;color:#657484}.mode-chip.restricted{background:#fff4d8;color:#946400}.mode-chip.inherit{background:#e7f6ee;color:var(--green)}
.inheritance-flow{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin:10px 0}.inheritance-flow span{font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:850;border:1px solid var(--line);background:#fff;border-radius:999px;padding:6px 8px;color:var(--navy)}.inheritance-flow b{font-size:calc(9px + var(--ui-font-delta, 0px));color:#93a1ad}.service-permission-list{display:grid;gap:8px}.service-permission-row{border:1px solid var(--line);border-radius:14px;background:#fff;padding:11px;display:grid;grid-template-columns:22px minmax(0,1fr) auto;gap:9px;align-items:center}.service-permission-row input{width:18px;height:18px}.service-permission-row strong,.service-permission-row small{display:block}.service-permission-row strong{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--navy)}.service-permission-row small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.service-permission-row .channels{display:flex;gap:4px;flex-wrap:wrap;justify-content:flex-end}.user-service-mode{padding:14px;margin-bottom:10px}.user-service-mode label{display:flex;align-items:flex-start;gap:9px;padding:10px 0;border-bottom:1px solid var(--line);font-size:calc(8px + var(--ui-font-delta, 0px))}.user-service-mode label:last-child{border-bottom:0}.user-service-mode input{margin-top:2px}.user-service-mode strong,.user-service-mode small{display:block}.user-service-mode small{color:var(--muted);margin-top:2px;line-height:1.4}.user-preview-head{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:start}.scope-summary{padding:12px;border-radius:14px;background:#eef5fb;border:1px solid #d6e6f5;margin:10px 0}.scope-summary strong,.scope-summary small{display:block}.scope-summary strong{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--navy)}.scope-summary small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px;line-height:1.4}
@media(max-width:620px){.user-service-select{grid-template-columns:1fr}.user-service-card{grid-template-columns:1fr}.user-service-card .actions{justify-content:flex-start}.service-permission-row{grid-template-columns:22px minmax(0,1fr)}.service-permission-row .channels{grid-column:2;justify-content:flex-start}.user-preview-head{grid-template-columns:1fr}}
/* v1.1.29 — Classificação */
.classification-list{display:grid;gap:9px}.classification-card{width:100%;border:1px solid var(--line);background:#fff;border-radius:15px;padding:12px;display:grid;grid-template-columns:1fr auto;gap:10px;text-align:left;align-items:center}.classification-card strong,.classification-card small{display:block}.classification-card strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.classification-card small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px;line-height:1.4}.class-toolbar{display:flex;justify-content:flex-end;margin:-2px 0 10px}.matrix-list{display:grid;gap:7px;margin-top:8px}.matrix-list label{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:11px;padding:9px;font-size:calc(8px + var(--ui-font-delta, 0px))}.matrix-list input{width:17px;height:17px}.mini-row{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:calc(8px + var(--ui-font-delta, 0px))}.mini-row:last-child{border-bottom:0}.mini-row b{color:var(--navy)}
@media(max-width:620px){.classification-card{grid-template-columns:1fr}.classification-card .status{justify-self:start}.class-toolbar{justify-content:stretch}.class-toolbar .btn{width:100%}}
/* v1.1.30 — Equipes, Filas & Distribuição */
.ops-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ops-team-card{padding:14px;text-align:left;border:1px solid var(--line);background:#fff;border-radius:16px}.ops-team-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.ops-team-head strong{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--navy)}.ops-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin:10px 0}.ops-metrics span{background:#f7f9fb;border:1px solid var(--line);border-radius:10px;padding:7px;font-size:calc(6.5px + var(--ui-font-delta, 0px));color:var(--muted)}.ops-metrics b{display:block;font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy)}.ops-team-card>small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}.ops-sim-result{margin-top:10px;border:1px dashed #a9c2d8;background:#f7fbff;border-radius:13px;padding:12px;display:flex;flex-direction:column;gap:3px}.ops-sim-result strong{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--navy)}.ops-sim-result span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--text)}.ops-sim-result small{font-size:calc(7px + var(--ui-font-delta, 0px));color:var(--muted)}
@media(max-width:620px){.ops-grid{grid-template-columns:1fr}.ops-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}}

/* v1.1.31 — Parâmetros & Quality Gate */
.param-context{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin:10px 0 12px}.param-context label{display:block;font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);margin:0 0 5px 2px}.param-context select{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px;font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--text)}.param-group{margin-top:10px}.param-list{display:grid;gap:0}.param-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.param-row:last-child{border-bottom:0}.param-row strong,.param-row small,.param-row code{display:block}.param-row strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.param-row small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.param-row code{font-size:calc(7px + var(--ui-font-delta, 0px));color:#7a8997;margin-top:4px}.param-value{text-align:right}.param-value b{display:block;font-size:calc(11px + var(--ui-font-delta, 0px))}.origin{display:inline-block;margin-top:3px;font-size:calc(6.5px + var(--ui-font-delta, 0px));font-weight:900;padding:4px 6px;border-radius:999px;background:#eef2f5;color:#617282}.origin.user{background:#e7f6ee;color:var(--green)}.origin.company,.origin.contract,.origin.team{background:#eaf3fb;color:var(--blue)}
@media(max-width:760px){.param-context{grid-template-columns:1fr 1fr}.param-row{grid-template-columns:1fr auto}.param-row>.btn{grid-column:1/-1;justify-self:start}}
/* Legibilidade imediata — baseline desktop; redesign completo vem na próxima frente UX */
@media(min-width:900px){
 :root{font-size:calc(16px + var(--ui-font-delta, 0px))}.app-shell{max-width:1320px;padding-left:24px;padding-right:24px}.brand strong{font-size:calc(16px + var(--ui-font-delta, 0px))}.brand small{font-size:calc(12px + var(--ui-font-delta, 0px))}.eyebrow{font-size:calc(11px + var(--ui-font-delta, 0px))}h1{font-size:calc(30px + var(--ui-font-delta, 0px))}h2{font-size:calc(18px + var(--ui-font-delta, 0px))}p{font-size:calc(13px + var(--ui-font-delta, 0px))}.page-head p{max-width:760px}.btn{font-size:calc(12px + var(--ui-font-delta, 0px));padding:11px 15px}.field label{font-size:calc(11px + var(--ui-font-delta, 0px))}.field input,.field textarea,.field select,.filter-row input,.filter-row select,.service-filter input,.service-filter select{font-size:calc(13px + var(--ui-font-delta, 0px))}.section-head span,.metric small,.metric em{font-size:calc(11px + var(--ui-font-delta, 0px))}.banner b{font-size:calc(13px + var(--ui-font-delta, 0px))}.banner span{font-size:calc(11px + var(--ui-font-delta, 0px))}.ticket-row strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.ticket-row small,.sla{font-size:calc(11px + var(--ui-font-delta, 0px))}.tag,.status{font-size:calc(10px + var(--ui-font-delta, 0px))}.ticket-no{font-size:calc(12px + var(--ui-font-delta, 0px))}.hub-card strong,.admin-item strong,.check strong,.classification-card strong,.param-row strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.hub-card small,.admin-item small,.check small,.classification-card small,.param-row small{font-size:calc(11px + var(--ui-font-delta, 0px))}.back{font-size:calc(12px + var(--ui-font-delta, 0px))}.message header strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.message header span,.message p{font-size:calc(11px + var(--ui-font-delta, 0px))}.switchline{font-size:calc(11px + var(--ui-font-delta, 0px))}.bottom-nav button{font-size:calc(10px + var(--ui-font-delta, 0px))}.admin-area-card strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.admin-area-card small{font-size:calc(11px + var(--ui-font-delta, 0px))}.admin-area-card em{font-size:calc(10px + var(--ui-font-delta, 0px))}.admin-param-item strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.admin-param-item small{font-size:calc(10px + var(--ui-font-delta, 0px))}.admin-param-item em,.admin-param-status{font-size:calc(9px + var(--ui-font-delta, 0px))}.ops-team-head strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.ops-team-card>small,.ops-sim-result small{font-size:calc(10px + var(--ui-font-delta, 0px))}.ops-metrics span{font-size:calc(10px + var(--ui-font-delta, 0px))}.ops-metrics b{font-size:calc(15px + var(--ui-font-delta, 0px))}.user-service-card strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.user-service-card small,.scope-summary small{font-size:calc(10px + var(--ui-font-delta, 0px))}.mode-chip{font-size:calc(9px + var(--ui-font-delta, 0px))}.service-meta span{font-size:calc(10px + var(--ui-font-delta, 0px))}.service-meta b{font-size:calc(11px + var(--ui-font-delta, 0px))}.toast{font-size:calc(11px + var(--ui-font-delta, 0px))}.empty{font-size:calc(12px + var(--ui-font-delta, 0px))}
}

/* =========================================================
   v1.1.32 — FUNDAÇÃO UX / DESIGN TOKENS
   Compacto = menos espaço, nunca microtexto.
   ========================================================= */
:root{
 --ux-font-caption:12px;--ux-font-label:13px;--ux-font-body:15px;--ux-font-body-strong:15px;
 --ux-font-subtitle:18px;--ux-font-title:26px;--ux-font-display:34px;
 --ux-line-tight:1.2;--ux-line-body:1.55;
 --ux-space-1:4px;--ux-space-2:8px;--ux-space-3:12px;--ux-space-4:16px;--ux-space-5:20px;--ux-space-6:24px;--ux-space-8:32px;
 --ux-radius-sm:10px;--ux-radius-md:14px;--ux-radius-lg:18px;--ux-radius-xl:24px;
 --ux-control-h:44px;--ux-focus:0 0 0 3px rgba(23,107,186,.22);
 --ux-shadow-sm:0 3px 14px rgba(21,46,73,.06);--ux-shadow-md:0 12px 34px rgba(21,46,73,.09);
 --ink:var(--text);--muted:#596B7D;--line:#D7E1E9;--bg:#F5F7FA;--shadow:var(--ux-shadow-sm)
}
html{font-size:calc(16px + var(--ui-font-delta, 0px));text-size-adjust:100%;-webkit-text-size-adjust:100%;scroll-behavior:smooth}
body{font-size:var(--ux-font-body);line-height:var(--ux-line-body);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
.app-shell{max-width:1280px;padding-left:var(--ux-space-4);padding-right:var(--ux-space-4)}
.page{min-width:0}.page-head{margin:var(--ux-space-5) 0;gap:var(--ux-space-4)}
.eyebrow{font-size:calc(11px + var(--ui-font-delta, 0px));line-height:1.25;letter-spacing:.11em}.page h1,h1{font-size:clamp(26px,3vw,34px);line-height:1.12;letter-spacing:-.025em;margin:6px 0}.page h2,h2{font-size:var(--ux-font-subtitle);line-height:1.25}.page p,p{font-size:var(--ux-font-body);line-height:var(--ux-line-body)}
.app-shell small,.login-wrap small{font-size:var(--ux-font-caption);line-height:1.45}.app-shell code{font-size:calc(12px + var(--ui-font-delta, 0px))}.brand strong{font-size:calc(16px + var(--ui-font-delta, 0px))}.brand small{font-size:calc(12px + var(--ui-font-delta, 0px))}.avatar{width:44px;height:44px;font-size:calc(13px + var(--ui-font-delta, 0px))}.mark{width:40px;height:40px;border-radius:12px}
.card{border-radius:var(--ux-radius-lg);box-shadow:var(--ux-shadow-sm)}.card .card{box-shadow:none}.section{padding:var(--ux-space-4)}.section-head{gap:var(--ux-space-3);margin-bottom:var(--ux-space-4)}.section-head span{font-size:var(--ux-font-caption)}
.btn,.back,.auth-link,.demo-row button{min-height:var(--ux-control-h);border-radius:var(--ux-radius-md);font-size:calc(14px + var(--ui-font-delta, 0px));line-height:1.2}.btn{padding:0 16px}.back{padding:0 6px}.iconbtn{width:44px;height:44px;border-radius:var(--ux-radius-md)}
button,input,select,textarea{outline:none}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{box-shadow:var(--ux-focus)!important;border-color:#5B9ED7!important;outline:2px solid transparent}
.field{gap:7px;margin:12px 0}.field label{font-size:var(--ux-font-label);letter-spacing:.045em}.field input,.field textarea,.field select,.filter-row input,.filter-row select,.service-filter input,.service-filter select,.param-context select,.company-service-selectors select,.company-service-selector select,.user-service-select select{min-height:var(--ux-control-h);font-size:calc(16px + var(--ui-font-delta, 0px));border-radius:var(--ux-radius-md);padding:10px 12px;background:#fff}.field textarea{min-height:120px}
input[type="checkbox"],input[type="radio"]{min-width:20px;min-height:20px;accent-color:var(--blue)}
.metric{padding:var(--ux-space-4)}.metric small,.metric em{font-size:var(--ux-font-caption)}.metric strong{font-size:calc(28px + var(--ui-font-delta, 0px));line-height:1.1}
.banner{padding:14px 16px;border-radius:var(--ux-radius-md);gap:12px}.banner b{font-size:calc(14px + var(--ui-font-delta, 0px))}.banner span{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45}
.ticket-list,.timeline,.admin-list,.classification-list,.company-service-list,.user-service-list{gap:var(--ux-space-3)}.ticket-row{padding:15px;border-radius:var(--ux-radius-md);gap:12px}.ticket-row strong{font-size:calc(15px + var(--ui-font-delta, 0px));line-height:1.3}.ticket-row small,.sla{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45}.ticket-no{font-size:calc(12px + var(--ui-font-delta, 0px))}.tag,.status,.mode-chip,.origin,.admin-param-status{font-size:calc(11px + var(--ui-font-delta, 0px));line-height:1.1;padding:6px 8px}
.message{padding:14px;border-radius:var(--ux-radius-md)}.message header strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.message header span{font-size:calc(12px + var(--ui-font-delta, 0px))}.message p{font-size:calc(14px + var(--ui-font-delta, 0px));line-height:1.55}.composer textarea{font-size:calc(16px + var(--ui-font-delta, 0px));min-height:120px;padding:12px}
.admin-item,.classification-card,.admin-param-item,.user-service-card{padding:14px;border-radius:var(--ux-radius-md)}.admin-item strong,.classification-card strong,.admin-param-item strong,.user-service-card strong,.check strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.admin-item small,.classification-card small,.admin-param-item small,.user-service-card small,.check small{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45}.admin-param-item em{font-size:calc(11px + var(--ui-font-delta, 0px))}
.admin-area-card{padding:16px;border-radius:var(--ux-radius-lg);box-shadow:none}.admin-area-card strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.admin-area-card small{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45}.admin-area-card em{font-size:calc(11px + var(--ui-font-delta, 0px))}.admin-quick>small{font-size:calc(12px + var(--ui-font-delta, 0px))}.admin-quick-row b{font-size:calc(13px + var(--ui-font-delta, 0px))}.admin-quick-row small{font-size:calc(11px + var(--ui-font-delta, 0px))}.admin-search-wrap input{font-size:calc(14px + var(--ui-font-delta, 0px))}.admin-hub-summary span{font-size:calc(11px + var(--ui-font-delta, 0px))}
.service-meta span{font-size:calc(12px + var(--ui-font-delta, 0px))}.service-meta b{font-size:calc(13px + var(--ui-font-delta, 0px))}.company-service-effective small{font-size:calc(11px + var(--ui-font-delta, 0px))}.company-service-effective strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.company-service-empty{font-size:calc(13px + var(--ui-font-delta, 0px))}.inheritance-card small{font-size:calc(12px + var(--ui-font-delta, 0px))}.inheritance-card>span{font-size:calc(11px + var(--ui-font-delta, 0px))}.user-service-select label,.company-service-selectors label,.company-service-selector label,.param-context label{font-size:calc(12px + var(--ui-font-delta, 0px))}.inheritance-flow span{font-size:calc(12px + var(--ui-font-delta, 0px))}.scope-summary strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.scope-summary small{font-size:calc(12px + var(--ui-font-delta, 0px))}.service-permission-row strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.service-permission-row small{font-size:calc(12px + var(--ui-font-delta, 0px))}.user-service-mode label{font-size:calc(13px + var(--ui-font-delta, 0px))}
.matrix-list label,.mini-row{font-size:calc(13px + var(--ui-font-delta, 0px))}.ops-team-head strong{font-size:calc(15px + var(--ui-font-delta, 0px))}.ops-team-card>small,.ops-sim-result small{font-size:calc(12px + var(--ui-font-delta, 0px))}.ops-metrics span{font-size:calc(11px + var(--ui-font-delta, 0px))}.ops-metrics b{font-size:calc(16px + var(--ui-font-delta, 0px))}.ops-sim-result strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.ops-sim-result span{font-size:calc(13px + var(--ui-font-delta, 0px))}.param-row strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.param-row small{font-size:calc(12px + var(--ui-font-delta, 0px))}.param-row code{font-size:calc(11px + var(--ui-font-delta, 0px))}.param-value b{font-size:calc(14px + var(--ui-font-delta, 0px))}
.empty{font-size:calc(14px + var(--ui-font-delta, 0px));padding:28px}.toast{font-size:calc(13px + var(--ui-font-delta, 0px));line-height:1.35;padding:12px 16px;border-radius:var(--ux-radius-md)}
.modal-shell{padding:16px}.modal-card{width:min(620px,100%);border-radius:var(--ux-radius-xl);padding:22px}.modal-card h2{font-size:calc(22px + var(--ui-font-delta, 0px))}.modal-actions{gap:10px;margin-top:18px}.modal-heading{margin-bottom:12px}
.login-card{width:min(460px,100%);padding:28px}.login-brand h1{font-size:calc(28px + var(--ui-font-delta, 0px))}.login-brand p{font-size:calc(14px + var(--ui-font-delta, 0px))}.demo-users small{font-size:calc(12px + var(--ui-font-delta, 0px))}.demo-row button{font-size:calc(13px + var(--ui-font-delta, 0px))}
.topbar{height:64px}.topbar-actions{display:flex;align-items:center;gap:8px}.density-toggle{height:40px;border:1px solid var(--line);background:#fff;border-radius:12px;padding:0 11px;display:flex;align-items:center;gap:7px;color:var(--navy);font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:800}.density-toggle span{font-size:calc(16px + var(--ui-font-delta, 0px))}.ux-density-card{border:1px solid var(--line);background:#F8FAFC;border-radius:var(--ux-radius-md);padding:14px;margin-top:16px}.ux-density-card strong,.ux-density-card small{display:block}.ux-density-card strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.ux-density-card small{margin-top:3px}.ux-segmented{display:grid;grid-template-columns:1fr 1fr;gap:4px;background:#EAF0F5;border-radius:12px;padding:4px;margin-top:12px}.ux-segmented button{min-height:40px;border:0;background:transparent;border-radius:9px;color:var(--muted);font-weight:800}.ux-segmented button.active{background:#fff;color:var(--navy);box-shadow:0 2px 8px rgba(21,46,73,.08)}
.skeleton{position:relative;overflow:hidden;background:#E9EEF3}.skeleton:after{content:"";position:absolute;inset:0;transform:translateX(-100%);background:linear-gradient(90deg,transparent,rgba(255,255,255,.8),transparent);animation:uxShimmer 1.2s infinite}@keyframes uxShimmer{to{transform:translateX(100%)}}
.bottom-nav button span{display:block}.bottom-nav button{font-size:calc(11px + var(--ui-font-delta, 0px))}.bottom-nav{height:70px}.bottom-nav button b{font-size:calc(19px + var(--ui-font-delta, 0px))}
/* Densidade compacta: espaçamento menor, tipografia preservada */
html[data-density="compact"] .section{padding:12px 14px}html[data-density="compact"] .ticket-row,html[data-density="compact"] .admin-item,html[data-density="compact"] .classification-card,html[data-density="compact"] .admin-param-item{padding:11px 13px}html[data-density="compact"] .grid{gap:8px}html[data-density="compact"] .page-head{margin:14px 0}html[data-density="compact"] .field{margin:8px 0}html[data-density="compact"] .metric{padding:12px}
@media(max-width:899px){
 :root{--ux-font-caption:12px;--ux-font-label:12px;--ux-font-body:14px;--ux-font-subtitle:17px;--ux-font-title:28px;--ux-control-h:44px}
 .app-shell{padding-left:12px;padding-right:12px}.density-toggle{display:none}.page-head{margin:14px 0}.page-head h1{font-size:calc(28px + var(--ui-font-delta, 0px))}.page p,p{font-size:calc(14px + var(--ui-font-delta, 0px))}.btn{font-size:calc(14px + var(--ui-font-delta, 0px))}.field input,.field textarea,.field select,.filter-row input,.filter-row select,.service-filter input,.service-filter select,.param-context select,.company-service-selectors select,.company-service-selector select,.user-service-select select{font-size:calc(16px + var(--ui-font-delta, 0px))}
 .bottom-nav{height:72px}.bottom-nav button{font-size:calc(12px + var(--ui-font-delta, 0px));gap:2px}.bottom-nav button b{font-size:calc(20px + var(--ui-font-delta, 0px))}.modal-shell{align-items:flex-end;padding:10px}.modal-card{border-radius:22px 22px 18px 18px;padding:20px;max-height:88dvh}.toolbar{gap:8px}.toolbar .btn{min-height:44px;padding:0 12px}
 .admin-area-card small{display:block}.admin-area-card{min-height:96px}.admin-quick-row button{min-height:64px}.admin-quick-row small{font-size:calc(11px + var(--ui-font-delta, 0px))}.g4{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(min-width:900px){
 :root{--ux-font-caption:12px;--ux-font-label:13px;--ux-font-body:15px;--ux-font-subtitle:19px;--ux-font-title:34px;--ux-control-h:42px}
 .app-shell{max-width:1440px;padding-left:28px;padding-right:28px}.page{padding-bottom:12px}.page-head{margin:22px 0}.page-head p{max-width:820px}.page h1{font-size:calc(34px + var(--ui-font-delta, 0px))}.page p,p{font-size:calc(15px + var(--ui-font-delta, 0px))}.btn{font-size:calc(14px + var(--ui-font-delta, 0px));min-height:42px}.field input,.field textarea,.field select,.filter-row input,.filter-row select,.service-filter input,.service-filter select,.param-context select,.company-service-selectors select,.company-service-selector select,.user-service-select select{font-size:calc(14px + var(--ui-font-delta, 0px))}.modal-shell{align-items:center}.bottom-nav button{font-size:calc(12px + var(--ui-font-delta, 0px))}.bottom-nav{height:72px;width:min(calc(100% - 48px),620px)}
 .admin-area-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.admin-area-card{min-height:132px;align-items:flex-start}.admin-area-card>b{display:none}.admin-quick-row button{min-height:66px}.metric strong{font-size:calc(30px + var(--ui-font-delta, 0px))}
}
@media(min-width:1600px){.app-shell{max-width:1520px}.page h1{font-size:calc(36px + var(--ui-font-delta, 0px))}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}

/* Cobertura de componentes legados de Ticketing — alinhados aos tokens v1.1.32 */
.queue-tabs2 button{min-height:40px;font-size:calc(12px + var(--ui-font-delta, 0px));padding:0 12px}.queue-tools2 input,.queue-tools2 select{min-height:var(--ux-control-h);font-size:calc(14px + var(--ui-font-delta, 0px));padding:10px 12px}.bulkbar2 strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.queue-row2{border-radius:var(--ux-radius-md)}.queue-check2 input{width:20px;height:20px}.queue-open2{padding:14px}.queue-open2 strong{font-size:calc(15px + var(--ui-font-delta, 0px));line-height:1.3}.queue-open2 small{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45}.queue-more2 span,.keyboard-hint2{font-size:calc(12px + var(--ui-font-delta, 0px))}.context-grid2 small{font-size:calc(11px + var(--ui-font-delta, 0px))}.context-grid2 strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.template-list2 strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.template-list2 small{font-size:calc(12px + var(--ui-font-delta, 0px))}.preview-box2 small{font-size:calc(11px + var(--ui-font-delta, 0px))}.preview-box2 strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.message.compact2 p{font-size:calc(14px + var(--ui-font-delta, 0px));line-height:1.5}.audit-list2 strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.audit-list2 small{font-size:calc(12px + var(--ui-font-delta, 0px))}
@media(max-width:899px){.queue-tabs2 button{min-height:44px;font-size:calc(12px + var(--ui-font-delta, 0px))}.queue-tools2 input,.queue-tools2 select{font-size:calc(16px + var(--ui-font-delta, 0px))}.queue-open2{padding:13px}.queue-open2 strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.queue-open2 small{font-size:calc(12px + var(--ui-font-delta, 0px))}.keyboard-hint2{font-size:calc(11px + var(--ui-font-delta, 0px))}}

@media(max-width:620px){.admin-area-card small{display:none}.admin-area-card{min-height:98px}.admin-area-card em{font-size:calc(11px + var(--ui-font-delta, 0px))}.admin-area-grid{gap:8px}}
html[data-density="compact"] .admin-area-card{min-height:112px;padding:12px 14px}html[data-density="compact"] .admin-quick-row button{min-height:54px}
@media(max-width:620px){html[data-density="compact"] .admin-area-card{min-height:88px;padding:10px 12px}}

.admin-search-wrap input{height:100%;min-height:44px}

/* v1.1.33 — Workspace Desktop do Operador */
.ws-desktop-shell{--rail:84px;--sidebar:236px;display:grid;grid-template-columns:var(--rail) var(--sidebar) minmax(0,1fr);height:100dvh;background:#f3f6f9;color:var(--text);overflow:hidden}.ws-desktop-shell[data-sidebar-collapsed="true"]{--sidebar:0px}.ws-rail{background:#0d2238;color:#fff;display:flex;flex-direction:column;align-items:center;padding:14px 10px;gap:10px;z-index:5}.ws-rail-brand{height:52px;display:grid;place-items:center}.ws-rail .mark{width:44px;height:44px;background:linear-gradient(145deg,#153f67,#1d6aa2);color:#fff}.ws-rail nav{display:flex;flex-direction:column;gap:7px;width:100%;margin-top:8px}.ws-rail button{border:0;background:transparent;color:#b9c8d6;border-radius:14px;min-height:58px;width:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:750}.ws-rail button svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.ws-rail button.active{background:rgba(255,255,255,.11);color:#fff;box-shadow:inset 3px 0 0 #55a8e0}.ws-rail-bottom{margin-top:auto;width:100%;display:grid;gap:8px;justify-items:center}.ws-rail-bottom .avatar{width:42px;height:42px;background:#fff;color:var(--navy)}.ws-sidebar{background:#fff;border-right:1px solid var(--line);min-width:0;overflow:hidden;transition:width .16s ease}.ws-desktop-shell[data-sidebar-collapsed="true"] .ws-sidebar{width:0;border:0}.ws-side-head{height:76px;padding:16px 14px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.ws-side-head small,.ws-side-head strong{display:block}.ws-side-head small{font-size:calc(10px + var(--ui-font-delta, 0px));letter-spacing:.08em;color:var(--muted);font-weight:800}.ws-side-head strong{font-size:calc(18px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.ws-side-head button{border:0;background:transparent;font-size:calc(20px + var(--ui-font-delta, 0px));color:var(--muted);width:32px;height:32px}.ws-side-nav{display:grid;gap:5px;padding:12px}.ws-side-nav button,.ws-side-section button{border:0;background:transparent;border-radius:10px;color:var(--text);min-height:40px;padding:0 10px;display:flex;align-items:center;gap:9px;text-align:left;font-size:calc(12px + var(--ui-font-delta, 0px))}.ws-side-nav button{justify-content:space-between}.ws-side-nav button.active{background:#eaf3fb;color:#0f5f96;font-weight:850}.ws-side-nav button b{font-size:calc(10px + var(--ui-font-delta, 0px));background:#eef2f5;color:#667887;border-radius:999px;padding:3px 7px}.ws-side-section{border-top:1px solid var(--line);padding:12px}.ws-side-section>small{display:block;font-size:calc(9px + var(--ui-font-delta, 0px));letter-spacing:.08em;color:var(--muted);font-weight:800;margin:0 0 7px 7px}.ws-side-section button{width:100%}.ws-side-section svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8}.ws-main{min-width:0;min-height:0;overflow:auto;padding:24px 26px}.ws-workspace{height:100%;min-height:0;display:grid;grid-template-columns:minmax(320px,360px) minmax(440px,1fr) minmax(280px,320px);background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden;box-shadow:0 12px 34px rgba(25,48,71,.08)}.ws-queue-pane,.ws-ticket-pane,.ws-context-pane{min-width:0;min-height:0}.ws-queue-pane{border-right:1px solid var(--line);display:grid;grid-template-rows:auto auto auto minmax(0,1fr);background:#f9fbfd}.ws-queue-pane>header{padding:15px 15px 10px;display:flex;align-items:center;justify-content:space-between}.ws-queue-pane header small,.ws-queue-pane header strong{display:block}.ws-queue-pane header small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);text-transform:uppercase;font-weight:800}.ws-queue-pane header strong{font-size:calc(15px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.ws-icon-btn{border:1px solid var(--line);background:#fff;border-radius:10px;width:38px;height:38px;display:grid;place-items:center;color:var(--navy)}.ws-icon-btn svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8}.ws-queue-search{margin:0 12px 9px;border:1px solid var(--line);background:#fff;border-radius:12px;display:flex;align-items:center;padding:0 10px;gap:7px;min-height:42px}.ws-queue-search svg{width:17px;height:17px;fill:none;stroke:var(--muted);stroke-width:1.8}.ws-queue-search input{border:0;outline:0;width:100%;min-width:0;background:transparent;font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--text)}.ws-queue-filters{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:0 12px 10px}.ws-queue-filters select{min-width:0;border:1px solid var(--line);border-radius:10px;background:#fff;padding:8px;font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--text)}.ws-queue-scroll{overflow:auto;padding:0 9px 12px;scrollbar-width:thin}.ws-ticket-row{width:100%;border:1px solid transparent;border-radius:13px;background:transparent;text-align:left;padding:11px;margin-bottom:7px;color:var(--text)}.ws-ticket-row:hover{background:#f0f6fb}.ws-ticket-row.active{background:#e9f3fb;border-color:#c8deee;box-shadow:inset 3px 0 0 #1d6fa5}.ws-ticket-row.risk:not(.active){box-shadow:inset 3px 0 0 #b42318}.ws-ticket-top,.ws-ticket-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.ws-ticket-top strong{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted)}.ws-ticket-row h3{font-size:calc(13px + var(--ui-font-delta, 0px));line-height:1.35;color:var(--navy);margin:5px 0}.ws-ticket-row>small{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ws-ticket-bottom{margin-top:8px}.ws-ticket-bottom b{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.ws-ticket-pane{display:grid;grid-template-rows:auto minmax(0,1fr) auto;background:#fff}.ws-empty-ticket{place-items:center;text-align:center;color:var(--muted)}.ws-empty-ticket>div{max-width:320px}.ws-empty-icon svg{width:42px;height:42px;fill:none;stroke:#9fb0bf;stroke-width:1.5}.ws-empty-ticket h2{font-size:calc(20px + var(--ui-font-delta, 0px));color:var(--navy);margin:12px 0 5px}.ws-ticket-header{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.ws-ticket-header small{display:block;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:850;letter-spacing:.06em;color:var(--muted)}.ws-ticket-header h1{font-size:calc(22px + var(--ui-font-delta, 0px));line-height:1.25;margin:5px 0 9px;color:var(--navy)}.ws-ticket-actions{display:flex;gap:7px;align-items:center;flex:0 0 auto}.ws-ticket-actions .btn{min-height:38px;padding:0 11px;font-size:calc(12px + var(--ui-font-delta, 0px))}.ws-ticket-scroll{min-height:0;overflow:auto;padding:18px 20px}.ws-conversation-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.ws-conversation-head h2{font-size:calc(17px + var(--ui-font-delta, 0px));margin:0}.ws-conversation-head span{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.ws-timeline .message{max-width:92%}.ws-composer{border-top:1px solid var(--line);padding:13px 16px;background:#fbfcfd}.ws-composer textarea{width:100%;min-height:78px;max-height:170px;resize:vertical;border:1px solid var(--line);border-radius:12px;padding:11px;font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--text)}.ws-composer>div{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}.ws-context-pane{border-left:1px solid var(--line);background:#fbfcfd;display:grid;grid-template-rows:auto minmax(0,1fr)}.ws-context-pane>header{height:76px;padding:14px 14px 12px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.ws-context-pane header small,.ws-context-pane header strong{display:block}.ws-context-pane header small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);font-weight:850;letter-spacing:.08em}.ws-context-pane header strong{font-size:calc(15px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.ws-context-scroll{overflow:auto;padding:12px}.ws-context-scroll section{padding:12px 0;border-bottom:1px solid var(--line)}.ws-context-scroll section:first-child{padding-top:0}.ws-context-scroll h3{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy);margin:0 0 9px}.ws-context-scroll dl{margin:0;display:grid;gap:8px}.ws-context-scroll dl div{display:grid;grid-template-columns:88px 1fr;gap:8px}.ws-context-scroll dt{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted)}.ws-context-scroll dd{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--text);font-weight:700;margin:0;overflow-wrap:anywhere}.ws-sla-card{border:1px solid #d7e4ef;background:#eef5fb;border-radius:12px;padding:11px}.ws-sla-card.risk{border-color:#f0c4be;background:#fff2f0}.ws-sla-card strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy);display:block;margin-bottom:8px}.ws-sla-card small{display:block;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.5;margin-top:5px}.ws-context-actions{display:grid;gap:7px}.ws-context-actions .btn{width:100%;justify-content:flex-start}.ws-desktop-shell[data-density="compact"] .ws-ticket-row{padding:8px}.ws-desktop-shell[data-density="compact"] .ws-ticket-row h3{margin:3px 0}.ws-desktop-shell[data-density="compact"] .ws-ticket-scroll{padding:14px 16px}.ws-desktop-shell[data-density="compact"] .ws-ticket-header{padding:14px 16px}.ws-desktop-shell[data-density="compact"] .ws-context-scroll{padding:9px}.ws-main>.page-head:first-child{margin-top:0}.ws-main .bottom-nav,.ws-main>.topbar{display:none!important}
@media(min-width:1024px) and (max-width:1279px){.ws-desktop-shell{--rail:76px;--sidebar:208px}.ws-main{padding:18px}.ws-workspace{grid-template-columns:minmax(290px,330px) minmax(430px,1fr)}.ws-context-pane{position:fixed;right:18px;top:18px;bottom:18px;width:320px;z-index:20;border:1px solid var(--line);border-radius:16px;box-shadow:0 18px 50px rgba(13,34,56,.2);transform:translateX(calc(100% + 40px));transition:transform .18s ease}.ws-context-pane.open{transform:translateX(0)}.ws-context-pane:not(.open){pointer-events:none}.ws-ticket-header h1{font-size:calc(20px + var(--ui-font-delta, 0px))}.ws-rail button{font-size:calc(10px + var(--ui-font-delta, 0px))}}
@media(max-width:1023px){.ws-desktop-shell{display:none}}

/* v1.1.34 — Portal do Cliente */
.portal-home{display:grid;gap:16px}.portal-hero{border-radius:24px;padding:24px;background:linear-gradient(135deg,#0b1e34,#123b60);color:#fff;display:flex;align-items:center;justify-content:space-between;gap:18px;box-shadow:var(--shadow)}.portal-hero .eyebrow{color:#a9c7df}.portal-hero h1{color:#fff;margin:4px 0}.portal-hero p{color:#d8e6f1;max-width:620px;margin:0}.portal-main-cta{background:#fff!important;color:#0b1e34!important;border-color:#fff!important;min-height:48px;padding-inline:18px}.portal-attention{border:1px solid #f2d18b;background:#fffaf0;border-radius:20px;padding:16px}.portal-section-head{display:flex;justify-content:space-between;gap:12px;align-items:center}.portal-section-head h2{margin:2px 0 0}.portal-kicker{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));letter-spacing:.08em;text-transform:uppercase;font-weight:850;color:var(--blue)}.portal-attention-list,.portal-ticket-list{display:grid;gap:8px;margin-top:12px}.portal-ticket-card{width:100%;border:1px solid var(--line);background:#fff;border-radius:16px;padding:14px;text-align:left;display:grid;gap:7px;transition:.16s ease}.portal-ticket-card:hover{border-color:#b7ccdc;transform:translateY(-1px)}.portal-ticket-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.portal-ticket-top>span:first-child{font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:800;color:var(--muted)}.portal-ticket-card>strong{font-size:calc(15px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-ticket-card>small{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-next-inline{display:flex;gap:7px;align-items:center;font-size:calc(12px + var(--ui-font-delta, 0px))}.portal-next-inline b{border-radius:999px;padding:3px 7px;background:#eef5fb;color:var(--blue)}.portal-next-inline.warn b{background:#fff1cf;color:#8a6300}.portal-next-inline.ok b{background:#e8f6ee;color:var(--green)}.portal-home-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.portal-stat{padding:14px;display:flex;align-items:center;gap:12px}.portal-stat-icon{width:38px;height:38px;border-radius:12px;background:#eef5fb;display:grid;place-items:center;font-weight:900;color:var(--blue)}.portal-stat strong,.portal-stat small{display:block}.portal-stat strong{font-size:calc(24px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-stat small{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-help-strip{border:1px dashed #b9ccdc;border-radius:18px;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px}.portal-help-strip b,.portal-help-strip span{display:block}.portal-help-strip b{font-size:calc(14px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-help-strip span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px}.portal-empty{border:1px dashed var(--line);border-radius:16px;padding:22px;text-align:center;color:var(--muted);display:grid;gap:5px}.portal-empty b{color:var(--navy)}.portal-empty.slim{padding:12px}.portal-empty.blocked{background:#fffaf0;border-color:#edd49c}.portal-wizard{max-width:900px;margin:0 auto}.portal-stepper{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:10px 0 14px}.portal-step{display:flex;align-items:center;gap:7px;color:#8b99a5}.portal-step i{font-style:normal;width:28px;height:28px;border-radius:50%;border:1px solid var(--line);display:grid;place-items:center;background:#fff;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:900}.portal-step span{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:800}.portal-step.active,.portal-step.done{color:var(--blue)}.portal-step.active i{background:var(--blue);color:#fff;border-color:var(--blue)}.portal-step.done i{background:#e8f6ee;color:var(--green);border-color:#c6e7d4}.portal-wizard-card{padding:22px}.portal-wizard-title span{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:850;color:var(--blue);text-transform:uppercase;letter-spacing:.06em}.portal-wizard-title h1{font-size:calc(26px + var(--ui-font-delta, 0px));margin:5px 0}.portal-wizard-title p{margin:0 0 18px;color:var(--muted)}.portal-service-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.portal-service-card{border:1px solid var(--line);background:#fff;border-radius:16px;padding:14px;display:grid;grid-template-columns:42px 1fr auto;gap:11px;align-items:center;text-align:left}.portal-service-card:hover,.portal-service-card.selected{border-color:#7eb1d8;background:#f8fbfe}.portal-service-icon{width:42px;height:42px;border-radius:13px;background:#eef5fb;color:var(--blue);display:grid;place-items:center;font-size:calc(17px + var(--ui-font-delta, 0px));font-weight:900}.portal-service-card strong,.portal-service-card small{display:block}.portal-service-card strong{font-size:calc(14px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-service-card small{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.4;margin-top:3px}.portal-service-card>b{font-size:calc(20px + var(--ui-font-delta, 0px));color:#8da0b0}.portal-quick-help{display:grid;grid-template-columns:34px 1fr;gap:10px;background:#f4f9fd;border:1px solid #d8e8f4;border-radius:15px;padding:12px;margin-bottom:16px}.portal-quick-help>span{width:32px;height:32px;border-radius:10px;background:#dfeffb;color:var(--blue);display:grid;place-items:center;font-weight:900}.portal-quick-help b,.portal-quick-help p,.portal-quick-help small{display:block}.portal-quick-help p{margin:3px 0;font-size:calc(13px + var(--ui-font-delta, 0px))}.portal-quick-help small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-question{margin:16px 0}.portal-question>label{font-weight:850;color:var(--navy);font-size:calc(13px + var(--ui-font-delta, 0px));display:block;margin-bottom:8px}.portal-choice-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.portal-choice{position:relative}.portal-choice input{position:absolute;opacity:0;pointer-events:none}.portal-choice span{display:block;border:1px solid var(--line);border-radius:14px;padding:11px;background:#fff;min-height:72px}.portal-choice input:checked+span{border-color:var(--blue);box-shadow:0 0 0 2px rgba(27,104,160,.12);background:#f6fbff}.portal-choice b,.portal-choice small{display:block}.portal-choice b{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-choice small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px}.portal-dynamic-block{border-top:1px solid var(--line);margin-top:18px;padding-top:16px}.portal-dynamic-block h3{margin:0 0 12px}.portal-dynamic-block em{font-style:normal;color:#b44}.portal-upload-zone{border:1.5px dashed #b7ccdc;border-radius:16px;padding:16px;display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fbfdff;margin-top:12px}.portal-upload-zone b,.portal-upload-zone span{display:block}.portal-upload-zone b{font-size:calc(14px + var(--ui-font-delta, 0px))}.portal-upload-zone span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px}.portal-file-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}.portal-file-list>span{background:#eef5fb;border-radius:999px;padding:6px 8px;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-file-list button{border:0;background:transparent;color:#7b8995;font-size:calc(14px + var(--ui-font-delta, 0px))}.portal-wizard-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}.portal-review{display:grid;grid-template-columns:1fr 1fr;gap:8px}.portal-review>div{border:1px solid var(--line);border-radius:13px;padding:11px}.portal-review .wide{grid-column:1/-1}.portal-review small,.portal-review strong{display:block}.portal-review small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-bottom:3px}.portal-review strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-review p{margin:0;font-size:calc(13px + var(--ui-font-delta, 0px));white-space:pre-wrap}.portal-submit-note{display:grid;grid-template-columns:34px 1fr;gap:9px;align-items:start;background:#f0f8f3;border:1px solid #d2eadb;border-radius:14px;padding:12px;margin-top:12px}.portal-submit-note>span{width:32px;height:32px;border-radius:10px;background:#d9f0e2;color:var(--green);display:grid;place-items:center}.portal-submit-note b,.portal-submit-note small{display:block}.portal-submit-note b{font-size:calc(13px + var(--ui-font-delta, 0px))}.portal-submit-note small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.portal-ticket-header h1{margin:4px 0 8px}.portal-next-action{display:grid;grid-template-columns:42px 1fr;gap:12px;padding:15px;border-radius:18px;margin:12px 0;border:1px solid #d7e6f2;background:#f6fbff}.portal-next-action>span{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:#e4f1fb;color:var(--blue);font-size:calc(18px + var(--ui-font-delta, 0px));font-weight:900}.portal-next-action small,.portal-next-action strong,.portal-next-action p{display:block}.portal-next-action small{font-size:calc(11px + var(--ui-font-delta, 0px));text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:850}.portal-next-action strong{font-size:calc(16px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.portal-next-action p{font-size:calc(12px + var(--ui-font-delta, 0px));margin:3px 0 0;color:var(--muted)}.portal-next-action.warn{background:#fff9ed;border-color:#edd59f}.portal-next-action.warn>span{background:#fff0ca;color:#8b6400}.portal-next-action.ok{background:#f1faf4;border-color:#d4e9da}.portal-next-action.ok>span{background:#def1e5;color:var(--green)}.portal-sla{display:grid;grid-template-columns:1fr auto;gap:18px;align-items:center}.portal-sla h2{margin:3px 0}.portal-sla p{margin:0;color:var(--muted)}.portal-sla-dates{display:flex;gap:8px}.portal-sla-dates>span{padding:9px 11px;background:#f6f8fa;border-radius:12px;min-width:128px}.portal-sla-dates small,.portal-sla-dates b{display:block}.portal-sla-dates small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-sla-dates b{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.portal-conversation{margin-top:12px}.portal-timeline{display:grid;gap:10px;margin-top:12px}.portal-message{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:start}.portal-message-dot{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:900}.portal-message.mine .portal-message-dot{background:#e7f2fb;color:var(--blue)}.portal-message.support .portal-message-dot{background:#e9f6ee;color:var(--green)}.portal-message>div:last-child{border:1px solid var(--line);border-radius:14px;padding:10px 12px;background:#fff}.portal-message.mine>div:last-child{background:#f7fbfe}.portal-message header{display:flex;justify-content:space-between;gap:8px}.portal-message header strong{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-message header span{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-message p{font-size:calc(13px + var(--ui-font-delta, 0px));margin:5px 0 0;white-space:pre-wrap}.portal-reply{margin-top:14px;padding-top:14px;border-top:1px solid var(--line)}.portal-reply>label{font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:850;color:var(--navy);display:block;margin-bottom:6px}.portal-reply textarea{min-height:110px}.portal-reply>div{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:8px}.portal-reply>div>span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-closed-reply{margin-top:14px;background:#f5f7f8;border-radius:12px;padding:10px 12px;color:var(--muted);font-size:calc(12px + var(--ui-font-delta, 0px))}.portal-ticket-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:12px}.portal-attachment-list{display:grid;gap:7px;margin-top:10px}.portal-attachment-list>div{display:grid;grid-template-columns:30px 1fr auto;gap:8px;align-items:center;padding:8px;border:1px solid var(--line);border-radius:12px}.portal-file-icon{width:28px;height:28px;border-radius:9px;background:#eef5fb;color:var(--blue);display:grid;place-items:center}.portal-attachment-list strong,.portal-attachment-list small{display:block}.portal-attachment-list strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.portal-attachment-list small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-attachment-list a,.portal-attachment-list>div>span:last-child{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--blue);text-decoration:none}.portal-participants{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.portal-participants>span{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:999px;padding:5px 8px}.portal-participants i{width:26px;height:26px;border-radius:50%;background:#eef5fb;color:var(--blue);display:grid;place-items:center;font-style:normal;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:900}.portal-participants b{font-size:calc(11px + var(--ui-font-delta, 0px))}.portal-reopen{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid #d6e7f3;background:#f7fbfe;border-radius:16px;padding:14px 16px;margin-top:12px}.portal-reopen b,.portal-reopen span{display:block}.portal-reopen b{font-size:calc(13px + var(--ui-font-delta, 0px))}.portal-reopen span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.portal-csat{margin-top:12px;display:grid;grid-template-columns:1fr auto;gap:16px;align-items:center}.portal-csat h2{margin:3px 0}.portal-csat p{margin:0;color:var(--muted)}.portal-rating{display:flex;gap:6px}.portal-rating button{border:1px solid var(--line);background:#fff;border-radius:11px;min-width:48px;min-height:48px;font-size:calc(14px + var(--ui-font-delta, 0px));font-weight:900;color:var(--navy)}.portal-rating button small{display:block;font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.portal-upload-progress{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--blue);margin-top:7px}
@media(max-width:760px){.portal-hero{padding:18px;display:grid}.portal-main-cta{width:100%}.portal-home-grid{grid-template-columns:repeat(3,1fr)}.portal-stat{display:grid;gap:5px;padding:10px}.portal-stat-icon{width:32px;height:32px}.portal-stat strong{font-size:calc(20px + var(--ui-font-delta, 0px))}.portal-help-strip{align-items:flex-start;flex-direction:column}.portal-stepper{gap:3px}.portal-step{display:grid;justify-items:center;text-align:center;gap:3px}.portal-step span{font-size:calc(9px + var(--ui-font-delta, 0px))}.portal-wizard-card{padding:15px}.portal-wizard-title h1{font-size:calc(23px + var(--ui-font-delta, 0px))}.portal-service-grid{grid-template-columns:1fr}.portal-choice-grid{grid-template-columns:1fr}.portal-review{grid-template-columns:1fr}.portal-review .wide{grid-column:auto}.portal-sla{grid-template-columns:1fr}.portal-sla-dates{display:grid;grid-template-columns:1fr 1fr}.portal-sla-dates>span{min-width:0}.portal-ticket-grid{grid-template-columns:1fr}.portal-reply>div{align-items:flex-start;flex-direction:column}.portal-reply .btn{width:100%}.portal-reopen{align-items:flex-start;flex-direction:column}.portal-reopen .btn{width:100%}.portal-csat{grid-template-columns:1fr}.portal-rating{display:grid;grid-template-columns:repeat(5,1fr)}.portal-rating button{min-width:0}.portal-section-head{align-items:flex-start}.portal-ticket-card{padding:12px}}
.portal-reply textarea{width:100%;border:1px solid var(--line);border-radius:14px;padding:12px 13px;background:#fff;color:var(--text);font-size:calc(16px + var(--ui-font-delta, 0px));line-height:1.45;resize:vertical;outline:none}.portal-reply textarea:focus{border-color:#69a7d4;box-shadow:0 0 0 3px rgba(23,107,186,.12)}
.portal-wizard-active .app-shell{padding-bottom:calc(92px + env(safe-area-inset-bottom))}
@media(min-width:1024px){.portal-client .app-shell{max-width:1280px}.portal-client .bottom-nav.portal-desktop-nav{position:sticky;top:8px;left:auto;bottom:auto;transform:none;width:100%;height:54px;margin:4px 0 16px;border-radius:15px;box-shadow:0 7px 20px rgba(21,46,73,.06);display:grid;grid-template-columns:repeat(4,minmax(0,1fr));z-index:40}.portal-client .bottom-nav.portal-desktop-nav button{height:100%;flex-direction:row;gap:7px;font-size:calc(13px + var(--ui-font-delta, 0px))}.portal-client .bottom-nav.portal-desktop-nav button b{font-size:calc(17px + var(--ui-font-delta, 0px))}.portal-client .bottom-nav.portal-desktop-nav button.active{background:#eef5fb;border-radius:11px}.portal-client.portal-wizard-active .bottom-nav.portal-desktop-nav{display:grid!important}}
/* v1.1.35 — Navegação, Busca & Continuidade */
.nav-global-trigger{min-height:40px;border:1px solid var(--line);background:var(--card,#fff);border-radius:12px;padding:0 10px;display:flex;align-items:center;gap:7px;color:var(--navy);font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:800}.nav-global-trigger span{font-size:calc(18px + var(--ui-font-delta, 0px))}.nav-global-trigger kbd{font:700 10px/1 system-ui;border:1px solid var(--line);border-bottom-width:2px;border-radius:6px;padding:4px 5px;color:var(--muted);background:#f7f9fb}.nav-command-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.nav-command-head h2{margin:2px 0 0}.nav-command-head kbd{font:800 11px/1 system-ui;border:1px solid var(--line);border-bottom-width:2px;border-radius:7px;padding:6px 7px;color:var(--muted);background:#f7f9fb}.nav-global-input{margin-top:14px;border:1px solid #b9cddd;border-radius:14px;min-height:48px;display:flex;align-items:center;gap:8px;padding:0 12px;background:#fff}.nav-global-input span{font-size:calc(20px + var(--ui-font-delta, 0px));color:var(--blue)}.nav-global-input input{border:0;outline:0;width:100%;font-size:calc(16px + var(--ui-font-delta, 0px));background:transparent;color:var(--text)}.nav-search-results{max-height:min(58vh,520px);overflow:auto;margin-top:10px;padding-right:2px}.nav-result-group{display:grid;gap:6px;margin-top:10px}.nav-result-group>span{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:900;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;padding:0 3px}.nav-search-result{display:grid;grid-template-columns:minmax(0,1fr) 40px;border:1px solid var(--line);border-radius:13px;background:#fff;overflow:hidden}.nav-result-main{border:0;background:transparent;text-align:left;display:grid;grid-template-columns:72px minmax(0,1fr);gap:9px;padding:10px 12px;align-items:center}.nav-result-main:hover,.nav-result-main:focus-visible{background:#f5f9fc}.nav-result-type{font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:900;color:var(--blue);text-transform:uppercase}.nav-result-main strong,.nav-result-main small{display:block}.nav-result-main strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-result-main small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-favorite{border:0;border-left:1px solid var(--line);background:#fff;font-size:calc(20px + var(--ui-font-delta, 0px));color:#8394a3}.nav-favorite.active{color:#ae7900;background:#fffbec}.nav-search-empty{padding:22px;text-align:center;border:1px dashed var(--line);border-radius:13px}.nav-search-empty b,.nav-search-empty span{display:block}.nav-search-empty span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:4px}.nav-command-foot{display:flex;gap:14px;margin-top:10px;color:var(--muted);font-size:calc(10px + var(--ui-font-delta, 0px))}.nav-breadcrumb{display:flex;align-items:center;gap:7px;min-height:34px;margin:0 0 10px;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);white-space:nowrap;overflow:auto}.nav-breadcrumb button{border:0;background:transparent;padding:4px 2px;color:var(--blue);font:inherit;font-weight:800}.nav-breadcrumb span{font-weight:800;color:var(--muted);max-width:360px;overflow:hidden;text-overflow:ellipsis}.nav-breadcrumb>b{color:#aab6c0}.nav-copy-link{margin-left:auto!important;border:1px solid var(--line)!important;border-radius:8px!important;padding:4px 7px!important;color:var(--muted)!important;background:#fff!important}.nav-workspace-search{padding:0 10px 10px}.nav-workspace-search .nav-global-trigger{width:100%;justify-content:flex-start}.nav-workspace-search .nav-global-trigger kbd{margin-left:auto}.ws-main>.nav-breadcrumb{padding:7px 14px 0;margin:0;background:#f7f9fb;border-bottom:1px solid var(--line)}
@media(max-width:1023px){.nav-global-trigger b,.nav-global-trigger kbd{display:none}.nav-global-trigger{min-width:42px;padding:0 10px;justify-content:center}.nav-breadcrumb{font-size:calc(10px + var(--ui-font-delta, 0px))}.nav-breadcrumb span{max-width:220px}}
@media(max-width:620px){.nav-result-main{grid-template-columns:60px minmax(0,1fr);padding:10px}.nav-result-main strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.nav-result-main small{font-size:calc(10px + var(--ui-font-delta, 0px))}.nav-command-foot{display:none}.nav-copy-link{display:none}.nav-breadcrumb{margin-bottom:8px}.portal-wizard-active .nav-global-trigger{display:none}}

/* v1.1.36 — Produtividade do Operador */
.prod-nav button.needs{background:rgba(199,56,56,.09);color:#8f2323}.prod-nav button.needs b{background:#c73838;color:#fff}.prod-saved button>span:first-child{color:#c18400}.prod-ticket-flags{display:flex;gap:5px;flex-wrap:wrap;margin:7px 0 2px}.prod-badge{font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:800;border-radius:999px;padding:4px 7px;line-height:1.1}.prod-badge.attention{background:#fdeaea;color:#922626}.prod-badge.snooze{background:#eef2f5;color:#5f6f7e}.prod-badge.follow{background:#fff3d8;color:#8b6200}.prod-quick-actions{display:flex;gap:7px;flex-wrap:wrap;padding:10px 14px;border-bottom:1px solid var(--line);background:#fbfcfd}.app-shell .prod-quick-actions{border:1px solid var(--line);border-radius:14px;margin:10px 0 12px;background:#fff}.prod-presets{display:flex;gap:7px;flex-wrap:wrap;margin:10px 0}.prod-presets button{border:1px solid var(--line);background:#f7f9fb;border-radius:999px;padding:8px 11px;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:750;color:var(--navy)}.bulkbar2.show{flex-wrap:wrap}.ws-ticket-row .prod-ticket-flags{margin-top:6px}.queue-row2 .prod-ticket-flags{margin:6px 0}.template-list2 button strong{font-size:calc(13px + var(--ui-font-delta, 0px))}
@media(max-width:620px){.prod-quick-actions{padding:9px;gap:6px}.prod-quick-actions .btn{flex:1 1 calc(50% - 6px);min-height:44px}.prod-badge{font-size:calc(10px + var(--ui-font-delta, 0px))}}

/* v1.1.37 — Base de Conhecimento & Self-Service */
.kb-page-head .toolbar{display:flex;gap:8px;flex-wrap:wrap}.kb-search-row{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:10px;margin-bottom:12px}.kb-search-row:has(#kbStatusFilter){grid-template-columns:minmax(0,1fr) 200px 180px}.kb-search{min-height:46px;border:1px solid var(--line);border-radius:14px;background:#fff;display:flex;align-items:center;gap:9px;padding:0 13px}.kb-search input{border:0;outline:0;background:transparent;width:100%;font-size:calc(14px + var(--ui-font-delta, 0px));color:var(--text)}.kb-search-row select{border:1px solid var(--line);border-radius:14px;background:#fff;padding:0 12px;min-height:46px}.kb-category-chips{display:flex;gap:7px;overflow:auto;padding-bottom:5px;margin-bottom:12px}.kb-category-chips button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 11px;white-space:nowrap;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:800;color:var(--muted)}.kb-category-chips button.active{background:var(--navy);color:#fff;border-color:var(--navy)}.kb-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.kb-card{border:1px solid var(--line);background:#fff;border-radius:18px;padding:16px;box-shadow:var(--shadow);cursor:pointer;min-width:0}.kb-card:hover{border-color:#aec5d8;transform:translateY(-1px)}.kb-card.compact{padding:13px}.kb-card-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.kb-category{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:850;color:var(--blue)}.kb-card h3{font-size:calc(16px + var(--ui-font-delta, 0px));color:var(--navy);margin:9px 0 6px;line-height:1.25}.kb-card p{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.5}.kb-card-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.kb-card-meta span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);background:#f5f8fb;padding:5px 7px;border-radius:999px}.kb-home-strip{margin-top:14px}.kb-home-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-top:10px}.kb-home-grid .kb-card h3{font-size:calc(14px + var(--ui-font-delta, 0px))}.kb-article{max-width:900px;margin:0 auto}.kb-article>header{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:16px}.kb-article h1{font-size:calc(34px + var(--ui-font-delta, 0px));line-height:1.1;margin:6px 0 10px;color:var(--navy)}.kb-article header p{font-size:calc(16px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.55}.kb-article-body{white-space:pre-wrap;font-size:calc(15px + var(--ui-font-delta, 0px));line-height:1.75;color:var(--text);background:#fff;border:1px solid var(--line);border-radius:18px;padding:22px}.kb-feedback{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-top:14px;padding:16px;border:1px solid var(--line);border-radius:16px;background:#f8fafc}.kb-feedback strong,.kb-feedback span{display:block}.kb-feedback span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px}.kb-feedback>div:last-child{display:flex;gap:8px}.kb-revisions{margin-top:14px}.kb-revisions>div{padding:9px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px}.kb-revisions span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted)}.kb-editor{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:12px}.kb-body-editor{min-height:340px;line-height:1.6}.kb-company-scope{margin-top:12px;padding:13px;border:1px solid var(--line);border-radius:14px}.kb-company-scope.hidden{display:none}.kb-company-scope>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;margin-top:8px}.kb-editor-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.kb-editor-side ol{padding-left:20px}.kb-editor-side li{margin:12px 0}.kb-editor-side li b,.kb-editor-side li span{display:block}.kb-editor-side li span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.kb-metric-list>div{display:grid;grid-template-columns:28px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.kb-metric-list>b{font-size:calc(18px + var(--ui-font-delta, 0px))}.kb-metric-list strong,.kb-metric-list small{display:block}.kb-metric-list small{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.kb-wizard-suggestions{border:1px solid #d6e6f5;background:#f6fbff;border-radius:16px;padding:14px;margin-top:14px}.kb-suggest-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.kb-suggest-head h2{font-size:calc(16px + var(--ui-font-delta, 0px));margin:3px 0}.kb-suggest-head>span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted)}.kb-suggest-grid{display:grid;gap:8px;margin-top:10px}.kb-suggest-grid button{border:1px solid #d5e3ef;background:#fff;border-radius:13px;padding:11px;text-align:left}.kb-suggest-grid strong,.kb-suggest-grid small,.kb-suggest-grid span{display:block}.kb-suggest-grid strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy)}.kb-suggest-grid small{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.4;margin:3px 0 7px}.kb-suggest-grid span{font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:850;color:var(--blue)}.kb-no-block,.kb-no-result{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin:10px 0 0}.kb-no-result{display:flex;justify-content:space-between;gap:8px}.kb-modal-article .kb-article-body{max-height:45vh;overflow:auto;margin:12px 0}.kb-modal-excerpt{color:var(--muted)}.kb-deflection-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.kb-ws-section{border-top:1px solid var(--line);padding-top:12px}.kb-ws-head{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-bottom:8px}.kb-ws-item{border:1px solid var(--line);border-radius:12px;padding:9px;margin-bottom:7px}.kb-ws-item>button:first-child{border:0;background:transparent;text-align:left;padding:0;width:100%}.kb-ws-item strong,.kb-ws-item small{display:block}.kb-ws-item strong{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy)}.kb-ws-item small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.35;margin-top:3px}.kb-ws-item>.btn{margin-top:7px;padding:6px 8px;font-size:calc(11px + var(--ui-font-delta, 0px))}
@media(max-width:1023px){.kb-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.kb-home-grid{grid-template-columns:1fr}.kb-editor{grid-template-columns:1fr}.kb-editor-side{order:-1}}
@media(max-width:620px){.kb-search-row,.kb-search-row:has(#kbStatusFilter){grid-template-columns:1fr}.kb-grid{grid-template-columns:1fr}.kb-article>header{flex-direction:column}.kb-article h1{font-size:calc(28px + var(--ui-font-delta, 0px))}.kb-article-body{padding:16px;font-size:calc(14px + var(--ui-font-delta, 0px))}.kb-feedback{align-items:flex-start;flex-direction:column}.kb-company-scope>div{grid-template-columns:1fr}.kb-deflection-actions{flex-direction:column}.kb-deflection-actions .btn{width:100%}}

/* v1.1.38 — Sprint 7/16 — Colaboração de Atendimento */
.collab-panel{margin-top:12px}.collab-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:12px 0}.collab-summary-item{border:1px solid var(--line);border-radius:13px;background:#f8fafc;padding:10px;text-align:left}.collab-summary-item b,.collab-summary-item span{display:block}.collab-summary-item b{font-size:calc(20px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-summary-item span{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.collab-box{border:1px solid var(--line);border-radius:15px;padding:12px;background:#fff;min-width:0}.collab-box-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:9px}.collab-box-head strong,.collab-box-head small{display:block}.collab-box-head>div>strong{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-box-head>div>small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-box-head .toolbar{display:flex;gap:5px;flex-wrap:wrap}.collab-people{display:flex;gap:6px;flex-wrap:wrap;margin:7px 0 10px}.collab-people>span{font-size:calc(9px + var(--ui-font-delta, 0px));border-radius:999px;background:#eef5fb;color:#145b92;padding:6px 8px;font-weight:800}.collab-list{display:grid;gap:7px}.collab-task{display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:8px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:8px}.collab-task.done{opacity:.7}.collab-check{width:28px;height:28px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--blue);font-weight:900}.collab-task strong,.collab-task small{display:block}.collab-task strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-task small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-status{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:900;border-radius:999px;padding:5px 7px;white-space:nowrap;background:#eef2f5;color:#627383}.collab-status.open,.collab-status.pending{background:#fff3d8;color:#8a6100}.collab-status.done,.collab-status.approved{background:#e8f6ee;color:var(--green)}.collab-status.cancelled{background:#eef2f5;color:#657484}.collab-status.late,.collab-status.rejected{background:#fdeaea;color:#962929}.collab-history{border-left:3px solid #bfd3e5;padding:7px 9px;background:#f8fafc;border-radius:9px}.collab-history strong,.collab-history small{display:block}.collab-history strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-history small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-history p{font-size:calc(9px + var(--ui-font-delta, 0px));margin:5px 0 0;color:var(--text);line-height:1.4}.collab-rel{width:100%;border:1px solid var(--line);border-radius:11px;background:#fff;padding:8px;text-align:left;display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;align-items:center}.collab-rel-type{font-size:calc(7px + var(--ui-font-delta, 0px));font-weight:900;text-transform:uppercase;color:var(--blue);background:#eef5fb;border-radius:999px;padding:5px 7px}.collab-rel strong{font-size:calc(9px + var(--ui-font-delta, 0px));overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.collab-approval-row{border:1px solid var(--line);border-radius:12px;padding:9px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px;align-items:start}.collab-approval-row strong,.collab-approval-row small{display:block}.collab-approval-row strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-approval-row small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-approval-row p{font-size:calc(9px + var(--ui-font-delta, 0px));margin:5px 0 0}.collab-approval-actions{grid-column:1/-1;display:flex;gap:6px;justify-content:flex-end}.collab-composer-tools{display:flex;align-items:center;gap:8px;margin:10px 0 6px}.collab-composer-tools span{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--blue);font-weight:800}.collab-picker{display:grid;gap:7px;max-height:48vh;overflow:auto}.collab-picker label{border:1px solid var(--line);border-radius:12px;padding:9px;display:grid;grid-template-columns:22px 1fr;gap:8px;align-items:center}.collab-picker strong,.collab-picker small{display:block}.collab-picker strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.collab-picker small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-message-pick{border:1px solid var(--line);border-radius:13px;padding:10px;max-height:250px;overflow:auto;margin:10px 0}.collab-message-pick>strong{display:block;font-size:calc(10px + var(--ui-font-delta, 0px));margin-bottom:7px}.collab-message-pick label{display:grid;grid-template-columns:20px 1fr;gap:7px;padding:7px 0;border-top:1px solid var(--line)}.collab-message-pick b,.collab-message-pick small{display:block}.collab-message-pick b{font-size:calc(9px + var(--ui-font-delta, 0px))}.collab-message-pick small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-alerts{margin-bottom:12px}.collab-alert-list{display:grid;gap:7px;margin-top:10px}.collab-alert-list>button{border:1px solid var(--line);border-radius:13px;background:#fff;padding:10px;display:grid;grid-template-columns:34px minmax(0,1fr) 8px;gap:9px;align-items:center;text-align:left}.collab-alert-list>button>i{width:7px;height:7px;border-radius:50%;background:#d13c3c}.collab-alert-icon{width:32px;height:32px;border-radius:10px;background:#eef5fb;color:var(--blue);display:grid;place-items:center;font-weight:900}.collab-alert-icon.approval{background:#fff3d8;color:#8a6100}.collab-alert-icon.handoff{background:#e8f6ee;color:var(--green)}.collab-alert-list strong,.collab-alert-list small,.collab-alert-list em{display:block}.collab-alert-list strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--navy)}.collab-alert-list small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-alert-list em{font-size:calc(7px + var(--ui-font-delta, 0px));color:#94a0aa;margin-top:3px;font-style:normal}.collab-config-list{display:grid;gap:8px}.collab-config-row{border:1px solid var(--line);border-radius:13px;padding:10px;display:grid;grid-template-columns:minmax(0,1fr) auto 200px auto;gap:9px;align-items:center}.collab-config-row strong,.collab-config-row small{display:block}.collab-config-row strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.collab-config-row small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.collab-config-row select{border:1px solid var(--line);border-radius:10px;padding:8px;background:#fff;font-size:calc(9px + var(--ui-font-delta, 0px))}.empty.slim{padding:10px;font-size:calc(9px + var(--ui-font-delta, 0px))}
@media(min-width:1024px){body{font-size:calc(15px + var(--ui-font-delta, 0px))}.ticket-title{font-size:calc(28px + var(--ui-font-delta, 0px))}.page-head h1{font-size:calc(30px + var(--ui-font-delta, 0px))}.card.section h2{font-size:calc(16px + var(--ui-font-delta, 0px))}.collab-box-head>div>strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.collab-box-head>div>small,.collab-task small,.collab-history small,.collab-approval-row small{font-size:calc(11px + var(--ui-font-delta, 0px))}.collab-task strong,.collab-history strong,.collab-approval-row strong,.collab-rel strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.collab-summary-item span{font-size:calc(11px + var(--ui-font-delta, 0px))}}
@media(max-width:760px){.collab-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.collab-grid{grid-template-columns:1fr}.collab-box-head{align-items:flex-start}.collab-task{grid-template-columns:30px minmax(0,1fr)}.collab-task>.collab-status{grid-column:2;justify-self:start}.collab-approval-row{grid-template-columns:1fr}.collab-approval-actions{grid-column:auto;justify-content:flex-start}.collab-config-row{grid-template-columns:1fr}.collab-config-row select{width:100%}}

/* v1.1.38.3 — Estabilização Portal & Chat */
.portal-stepper-simple{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-wizard-simple{max-width:820px}.portal-selected-service{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:#f7fafc;border-radius:14px;padding:10px 12px;margin-bottom:12px}.portal-selected-service>span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);text-transform:uppercase;font-weight:850;letter-spacing:.05em}.portal-selected-service>strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy);flex:1}.portal-selected-service>button{border:0;background:transparent;color:var(--blue);font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:850}.portal-auto-classification{display:grid;grid-template-columns:30px 1fr;gap:8px;align-items:start;border:1px solid #d6eadc;background:#f2faf5;border-radius:13px;padding:10px 11px;margin:10px 0}.portal-auto-classification>span{width:28px;height:28px;border-radius:9px;background:#dff1e5;color:var(--green);display:grid;place-items:center;font-weight:900}.portal-auto-classification b,.portal-auto-classification small{display:block}.portal-auto-classification b{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--navy)}.portal-auto-classification small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.portal-optional-details{border:1px solid var(--line);border-radius:14px;padding:0 12px;margin-top:12px;background:#fbfcfd}.portal-optional-details>summary{cursor:pointer;list-style:none;padding:12px 0;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:850;color:var(--navy)}.portal-optional-details>summary::-webkit-details-marker{display:none}.portal-optional-details>summary small{font-weight:650;color:var(--muted);margin-left:5px}.portal-submit-note.compact{margin-bottom:0}.portal-wizard-simple .portal-wizard-actions{margin-top:14px}
@media(max-width:620px){.portal-stepper-simple{grid-template-columns:repeat(2,1fr)}.portal-selected-service{align-items:flex-start;flex-wrap:wrap}.portal-selected-service>strong{min-width:60%}}

/* v1.1.38.4 — Chat flutuante do cliente */
.client-chat-widget-root{position:fixed;inset:0;pointer-events:none;z-index:9500;font-family:inherit}.cw-launcher,.cw-panel{pointer-events:auto}.cw-launcher{position:fixed;right:max(18px,env(safe-area-inset-right));bottom:calc(82px + env(safe-area-inset-bottom));height:52px;border:0;border-radius:999px;padding:0 16px 0 12px;background:#0b1e34;color:#fff;box-shadow:0 14px 35px rgba(7,25,43,.28);display:flex;align-items:center;gap:9px;font-weight:850;cursor:pointer}.cw-launcher-icon{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.12);font-size:calc(17px + var(--ui-font-delta, 0px))}.cw-launcher-label{font-size:calc(13px + var(--ui-font-delta, 0px))}.cw-launcher.available{background:#0c3553}.cw-live-dot{position:absolute;right:7px;top:5px;width:9px;height:9px;border-radius:50%;background:#2fc875;border:2px solid #0c3553}.cw-unread{position:absolute;right:-4px;top:-6px;min-width:22px;height:22px;border-radius:999px;background:#d93b3b;color:#fff;display:grid;place-items:center;font-size:calc(10px + var(--ui-font-delta, 0px));padding:0 5px;border:2px solid #fff}.cw-panel{position:fixed;right:max(18px,env(safe-area-inset-right));bottom:calc(144px + env(safe-area-inset-bottom));width:min(390px,calc(100vw - 28px));height:min(610px,calc(100dvh - 180px));background:#fff;border:1px solid #dce5ec;border-radius:22px;box-shadow:0 28px 70px rgba(8,29,48,.25);overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr) auto}.cw-header{background:linear-gradient(135deg,#0b1e34,#164d75);color:#fff;padding:14px 15px;display:flex;align-items:center;justify-content:space-between;gap:10px}.cw-header>div:first-child span,.cw-header>div:first-child strong{display:block}.cw-header>div:first-child span{font-size:calc(9px + var(--ui-font-delta, 0px));letter-spacing:.12em;color:#a9c7df;font-weight:850}.cw-header>div:first-child strong{font-size:calc(15px + var(--ui-font-delta, 0px));margin-top:2px}.cw-header>div:last-child{display:flex;gap:6px}.cw-head-btn{width:34px;height:34px;border:0;border-radius:10px;background:rgba(255,255,255,.12);color:#fff;font-size:calc(17px + var(--ui-font-delta, 0px))}.cw-body{min-height:0;overflow:auto;padding:14px;background:#f6f8fa}.cw-body-session{display:flex;flex-direction:column;overflow:hidden}.cw-body-session .cw-agent,.cw-body-session .cw-files,.cw-body-session .cw-typing,.cw-body-session .cw-composer{flex:0 0 auto}.cw-footer{text-align:center;padding:7px 10px;background:#fff;border-top:1px solid var(--line);font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted)}.cw-availability{background:#fff;border:1px solid var(--line);border-radius:15px;padding:13px;margin-bottom:12px}.cw-availability strong,.cw-availability p{display:block}.cw-availability strong{font-size:calc(16px + var(--ui-font-delta, 0px));color:var(--navy);margin:6px 0 3px}.cw-availability p{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.45}.cw-status{font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:900;text-transform:uppercase;letter-spacing:.05em}.cw-status.online{color:var(--green)}.cw-status.offline{color:#a36a00}.cw-wide{width:100%;min-height:44px}.cw-meta{display:flex;justify-content:space-between;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);padding:10px 4px 0}.cw-state-card{display:grid;grid-template-columns:42px 1fr;gap:11px;background:#fff;border:1px solid var(--line);border-radius:15px;padding:13px;margin-bottom:10px}.cw-state-icon{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;background:#eef3f6;color:#687c8d;font-weight:900}.cw-state-icon.online{background:#e4f5eb;color:var(--green)}.cw-state-icon.waiting{background:#fff3d8;color:#8a6200}.cw-state-card small,.cw-state-card strong,.cw-state-card p{display:block}.cw-state-card small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);font-weight:900}.cw-state-card strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:2px}.cw-state-card p{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:3px}.cw-queue-state{text-align:center;background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px}.cw-queue-number{font-size:calc(48px + var(--ui-font-delta, 0px));line-height:1;color:var(--navy);font-weight:900}.cw-queue-state small,.cw-queue-state strong,.cw-queue-state p,.cw-queue-state span{display:block}.cw-queue-state small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);font-weight:850;margin:5px 0 9px}.cw-queue-state strong{font-size:calc(14px + var(--ui-font-delta, 0px))}.cw-queue-state p,.cw-queue-state span{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:5px}.cw-info{display:grid;grid-template-columns:32px 1fr;gap:9px;background:#eef6fc;border-radius:13px;padding:11px;margin-top:10px}.cw-info>span{width:30px;height:30px;border-radius:9px;background:#dbeefa;display:grid;place-items:center;color:var(--blue)}.cw-info b,.cw-info small{display:block}.cw-info b{font-size:calc(11px + var(--ui-font-delta, 0px))}.cw-info small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);line-height:1.4;margin-top:2px}.cw-agent{display:grid;grid-template-columns:40px 1fr 10px;gap:9px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:10px;margin-bottom:10px}.cw-avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#e8f2fa;color:var(--blue);font-size:calc(11px + var(--ui-font-delta, 0px));font-weight:900}.cw-agent small,.cw-agent strong,.cw-agent p{display:block}.cw-agent small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted);font-weight:900}.cw-agent strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.cw-agent p{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.cw-agent i{width:9px;height:9px;border-radius:50%;background:#2fc875}.cw-thread{display:grid;gap:8px;overflow:auto;max-height:310px;padding:2px 1px 8px;scroll-behavior:smooth;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}.cw-body-session .cw-thread{flex:1 1 auto;min-height:0;max-height:none;align-content:start}.cw-bubble{max-width:84%;background:#fff;border:1px solid var(--line);border-radius:15px 15px 15px 5px;padding:9px 10px;box-shadow:0 4px 12px rgba(17,36,55,.04)}.cw-bubble.mine{justify-self:end;background:#e9f3fb;border-color:#cfe3f2;border-radius:15px 15px 5px 15px}.cw-bubble header{display:flex;justify-content:space-between;gap:8px}.cw-bubble header strong{font-size:calc(9px + var(--ui-font-delta, 0px))}.cw-bubble header span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted)}.cw-bubble p{font-size:calc(12px + var(--ui-font-delta, 0px));line-height:1.45;margin-top:4px;white-space:pre-wrap}.cw-empty{text-align:center;color:var(--muted);font-size:calc(11px + var(--ui-font-delta, 0px));padding:20px}.cw-files{display:flex;gap:5px;overflow:auto;margin:4px 0}.cw-files span{font-size:calc(9px + var(--ui-font-delta, 0px));background:#eef2f5;border-radius:999px;padding:5px 7px;white-space:nowrap}.cw-typing{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted);min-height:17px;padding:3px 2px}.cw-composer{background:#fff;border:1px solid var(--line);border-radius:15px;padding:8px}.cw-composer textarea{width:100%;min-height:66px;max-height:120px;border:0;outline:0;resize:none;font-size:calc(16px + var(--ui-font-delta, 0px));line-height:1.4;padding:5px;background:transparent}.cw-composer>div{display:flex;justify-content:space-between;align-items:center;gap:8px}.cw-attach{width:36px;height:36px;border:1px solid var(--line);border-radius:10px;background:#fff;font-size:calc(18px + var(--ui-font-delta, 0px));color:var(--blue)}.cw-send{min-height:36px;border:0;border-radius:10px;background:var(--blue);color:#fff;padding:0 15px;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:850}.cw-fallback-copy{text-align:center;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:8px}
@media(min-width:1024px){.portal-client .cw-launcher{bottom:24px;right:24px}.portal-client .cw-panel{bottom:88px;right:24px}}
@media(max-width:620px){.cw-launcher{right:14px;bottom:calc(82px + env(safe-area-inset-bottom));height:48px;padding-right:13px}.cw-launcher-label{display:none}.cw-launcher-icon{width:31px;height:31px}.cw-panel{right:10px;bottom:calc(140px + env(safe-area-inset-bottom));width:calc(100vw - 20px);height:min(600px,calc(100dvh - 165px));border-radius:20px}.cw-body{padding:11px}.portal-wizard-active .cw-launcher{bottom:calc(18px + env(safe-area-inset-bottom))}.portal-wizard-active .cw-panel{bottom:calc(78px + env(safe-area-inset-bottom));height:min(600px,calc(100dvh - 100px))}}

/* v1.1.38.5 — Chat UX pesado */
.chat-ux-queue,.chat-ux-conversation{display:grid;gap:14px}.chat-ux-pagehead{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.chat-ux-pagehead h1{margin:3px 0 6px}.chat-ux-pagehead p{margin:0;color:var(--muted);font-size:calc(13px + var(--ui-font-delta, 0px))}.chat-ux-presence{display:flex;align-items:center;gap:8px}.chat-ux-presence select{min-height:42px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:0 11px;font-size:calc(13px + var(--ui-font-delta, 0px))}.chat-ux-next{display:flex;justify-content:space-between;align-items:center;gap:18px;border:1px solid #cfe0ec;background:linear-gradient(135deg,#f7fbfe,#edf6fc);border-radius:20px;padding:18px 20px}.chat-ux-next>div>span{font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:900;letter-spacing:.08em;color:var(--blue)}.chat-ux-next h2{font-size:calc(21px + var(--ui-font-delta, 0px));margin:4px 0}.chat-ux-next p{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--muted);margin:0}.chat-ux-next small{display:block;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:6px}.chat-ux-next.empty{background:#f8fafb;border-style:dashed}.chat-ux-take{min-height:50px;padding-inline:22px;font-size:calc(14px + var(--ui-font-delta, 0px))}.chat-ux-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.chat-ux-kpis>div{background:#fff;border:1px solid var(--line);border-radius:14px;padding:12px}.chat-ux-kpis small,.chat-ux-kpis strong{display:block}.chat-ux-kpis small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);text-transform:uppercase;font-weight:800}.chat-ux-kpis strong{font-size:calc(20px + var(--ui-font-delta, 0px));color:var(--navy);margin-top:3px}.chat-ux-columns{display:grid;grid-template-columns:1.25fr .75fr;gap:12px}.chat-ux-list{display:grid;gap:8px}.chat-ux-row{border:1px solid var(--line);border-radius:14px;padding:9px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}.chat-ux-row-main{border:0;background:transparent;text-align:left;display:grid;grid-template-columns:34px 1fr;gap:9px;align-items:center;padding:0}.chat-ux-pos{width:34px;height:34px;border-radius:10px;background:#eef5fb;color:var(--blue);display:grid;place-items:center;font-weight:900;font-size:calc(12px + var(--ui-font-delta, 0px))}.chat-ux-row strong,.chat-ux-row small,.chat-ux-row em{display:block}.chat-ux-row strong{font-size:calc(13px + var(--ui-font-delta, 0px));color:var(--navy)}.chat-ux-row small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.chat-ux-row em{font-size:calc(10px + var(--ui-font-delta, 0px));color:#8a6200;font-style:normal;margin-top:3px}.chat-ux-active{width:100%;border:1px solid var(--line);background:#fff;border-radius:13px;padding:10px;display:grid;grid-template-columns:10px 1fr auto;gap:8px;align-items:center;text-align:left}.chat-ux-live{width:9px;height:9px;border-radius:50%;background:#2fc875}.chat-ux-active strong,.chat-ux-active small{display:block}.chat-ux-active strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.chat-ux-active small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:2px}.chat-ux-active b{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--blue)}.chat-ux-secondary{display:flex;gap:8px;justify-content:flex-end}.chat-ux-conv-head{display:flex;justify-content:space-between;gap:14px;align-items:center;border:1px solid var(--line);background:#fff;border-radius:18px;padding:14px 16px}.chat-ux-person{display:grid;grid-template-columns:46px 1fr;gap:11px;align-items:center}.chat-ux-person>span{width:46px;height:46px;border-radius:50%;background:#e8f2fa;color:var(--blue);display:grid;place-items:center;font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:900}.chat-ux-person h1{font-size:calc(20px + var(--ui-font-delta, 0px));margin:2px 0}.chat-ux-person p{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted);margin:0}.chat-ux-conv-status{text-align:right}.chat-ux-conv-status small{display:block;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted);margin-top:5px}.chat-ux-thread{display:grid;gap:8px;min-height:260px;max-height:48vh;overflow:auto;border:1px solid var(--line);background:#f7f9fb;border-radius:18px;padding:14px;scroll-behavior:smooth;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}.chat-ux-thread .chat-bubble{font-size:calc(14px + var(--ui-font-delta, 0px))}.chat-ux-thread .chat-bubble strong{font-size:calc(11px + var(--ui-font-delta, 0px))}.chat-ux-thread .chat-bubble span{font-size:calc(9px + var(--ui-font-delta, 0px))}.chat-ux-thread .chat-bubble p{font-size:calc(13px + var(--ui-font-delta, 0px));line-height:1.5}.chat-ux-empty{margin:auto;color:var(--muted);font-size:calc(12px + var(--ui-font-delta, 0px))}.chat-ux-files{display:flex;gap:6px;overflow:auto}.chat-ux-files span{font-size:calc(10px + var(--ui-font-delta, 0px));background:#eef2f5;padding:6px 8px;border-radius:999px;white-space:nowrap}.chat-ux-composer{border:1px solid #cfdde8;background:#fff;border-radius:18px;padding:10px 11px;box-shadow:0 10px 28px rgba(17,38,59,.08)}.chat-ux-composer textarea{width:100%;min-height:92px;max-height:180px;border:0;outline:0;resize:vertical;font-size:calc(16px + var(--ui-font-delta, 0px));line-height:1.45;padding:7px;background:transparent}.chat-ux-composer-meta{display:flex;justify-content:space-between;gap:10px;color:var(--muted);font-size:calc(10px + var(--ui-font-delta, 0px));padding:1px 6px 7px}.chat-ux-composer-actions{display:flex;justify-content:space-between;gap:10px;align-items:center;border-top:1px solid var(--line);padding-top:8px}.chat-ux-composer-actions>div{display:flex;gap:8px;align-items:center}.chat-ux-internal{font-size:calc(11px + var(--ui-font-delta, 0px))}.chat-ux-send{min-width:116px;min-height:42px}.chat-ux-more{border:1px solid var(--line);border-radius:14px;background:#fff;padding:10px 12px}.chat-ux-more summary{font-size:calc(12px + var(--ui-font-delta, 0px));font-weight:850;color:var(--muted);cursor:pointer}.chat-ux-more>div{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
@media(max-width:900px){.chat-ux-columns{grid-template-columns:1fr}.chat-ux-kpis{grid-template-columns:repeat(2,1fr)}}
@media(max-width:620px){.chat-ux-pagehead{display:grid}.chat-ux-presence{justify-content:space-between}.chat-ux-next{align-items:stretch;flex-direction:column}.chat-ux-take{width:100%}.chat-ux-kpis{grid-template-columns:repeat(2,1fr)}.chat-ux-row{grid-template-columns:1fr}.chat-ux-row>.btn{width:100%;min-height:44px}.chat-ux-conv-head{align-items:flex-start;flex-direction:column}.chat-ux-conv-status{text-align:left}.chat-ux-thread{max-height:42vh;min-height:220px}.chat-ux-composer-actions{align-items:stretch;flex-direction:column}.chat-ux-composer-actions>div{justify-content:space-between}.chat-ux-send{width:100%;min-height:46px}}

.cw-delivery{display:block;margin-top:4px;font-size:calc(10px + var(--ui-font-delta, 0px));opacity:.62;text-align:right}.cw-bubble.mine .cw-delivery{color:inherit}


/* v1.1.38.11 — Operator chat mobile UX: fixed visible composer + keyboard-safe viewport */
@media(max-width:620px){
  .app-shell.chat-operator-active{
    height:var(--chat-operator-vh,100dvh);
    min-height:0;
    max-height:var(--chat-operator-vh,100dvh);
    padding:calc(env(safe-area-inset-top) + 6px) 10px max(6px,env(safe-area-inset-bottom));
    display:flex;
    flex-direction:column;
    overflow:hidden;
  }
  .chat-operator-active .topbar{height:50px;min-height:50px;flex:0 0 50px}
  .chat-operator-active .page{
    flex:1 1 auto;
    min-height:0;
    display:flex;
    flex-direction:column;
    overflow:hidden;
    animation:none;
  }
  .chat-operator-active .page>.back{flex:0 0 auto;margin:1px 0 6px;padding:4px 2px;font-size:calc(12px + var(--ui-font-delta, 0px))}
  .chat-operator-active .bottom-nav{display:none!important}
  .chat-operator-active .chat-ux-conversation{
    flex:1 1 auto;
    min-height:0;
    display:flex;
    flex-direction:column;
    gap:7px;
    overflow:hidden;
  }
  .chat-operator-active .chat-ux-conv-head{
    flex:0 0 auto;
    padding:10px 12px;
    border-radius:14px;
    gap:8px;
  }
  .chat-operator-active .chat-ux-person{grid-template-columns:38px minmax(0,1fr);gap:9px}
  .chat-operator-active .chat-ux-person>span{width:38px;height:38px}
  .chat-operator-active .chat-ux-person h1{font-size:calc(17px + var(--ui-font-delta, 0px));margin:1px 0}
  .chat-operator-active .chat-ux-person p{font-size:calc(10px + var(--ui-font-delta, 0px));white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:72vw}
  .chat-operator-active .chat-ux-conv-status{width:100%;display:flex;align-items:center;justify-content:space-between;gap:8px}
  .chat-operator-active .chat-ux-conv-status small{margin:0}
  .chat-operator-active .chat-ux-thread{
    flex:1 1 0;
    min-height:0;
    max-height:none;
    overflow-y:auto;
    border-radius:14px;
    padding:10px;
    gap:7px;
    scroll-padding-bottom:8px;
  }
  .chat-operator-active .chat-ux-files{flex:0 0 auto}
  .chat-operator-active .chat-ux-more{
    order:4;
    flex:0 0 auto;
    padding:7px 10px;
    border-radius:12px;
  }
  .chat-operator-active .chat-ux-more summary{font-size:calc(11px + var(--ui-font-delta, 0px))}
  .chat-operator-active .chat-ux-more>div{margin-top:7px}
  .chat-operator-active .chat-ux-composer{
    order:5;
    flex:0 0 auto;
    position:relative;
    z-index:70;
    margin:0;
    padding:8px 9px;
    border-radius:15px;
    box-shadow:0 8px 22px rgba(17,38,59,.12);
  }
  .chat-operator-active .chat-ux-composer textarea{
    min-height:50px;
    height:50px;
    max-height:128px;
    resize:none;
    overflow-y:auto;
    padding:5px 6px;
    font-size:calc(16px + var(--ui-font-delta, 0px));
    line-height:1.35;
  }
  .chat-operator-active .chat-ux-composer-meta{padding:2px 5px 5px;font-size:calc(9px + var(--ui-font-delta, 0px))}
  .chat-operator-active .chat-ux-composer-actions{
    flex-direction:row;
    align-items:center;
    gap:7px;
    padding-top:7px;
  }
  .chat-operator-active .chat-ux-composer-actions>div{flex:1 1 auto;justify-content:flex-start;min-width:0}
  .chat-operator-active .chat-ux-internal{white-space:nowrap}
  .chat-operator-active .chat-ux-send{width:auto;min-width:94px;min-height:40px;flex:0 0 auto}
  body.chat-operator-composing .chat-operator-active{
    padding-top:max(4px,env(safe-area-inset-top));
    padding-bottom:4px;
  }
  body.chat-operator-composing .chat-operator-active .topbar,
  body.chat-operator-composing .chat-operator-active .page>.back,
  body.chat-operator-composing .chat-operator-active .chat-ux-more{
    display:none!important;
  }
  body.chat-operator-composing .chat-operator-active .chat-ux-conversation{gap:5px}
  body.chat-operator-composing .chat-operator-active .chat-ux-conv-head{
    padding:6px 9px;
    border-radius:11px;
    flex-direction:row;
    align-items:center;
  }
  body.chat-operator-composing .chat-operator-active .chat-ux-person{grid-template-columns:30px minmax(0,1fr);gap:7px}
  body.chat-operator-composing .chat-operator-active .chat-ux-person>span{width:30px;height:30px;font-size:calc(10px + var(--ui-font-delta, 0px))}
  body.chat-operator-composing .chat-operator-active .chat-ux-person .eyebrow,
  body.chat-operator-composing .chat-operator-active .chat-ux-person p,
  body.chat-operator-composing .chat-operator-active .chat-ux-conv-status small{display:none}
  body.chat-operator-composing .chat-operator-active .chat-ux-person h1{font-size:calc(14px + var(--ui-font-delta, 0px));margin:0}
  body.chat-operator-composing .chat-operator-active .chat-ux-conv-status{width:auto;margin-left:auto}
  body.chat-operator-composing .chat-operator-active .chat-ux-composer{
    border-radius:12px;
    padding:6px 7px;
    box-shadow:0 -5px 18px rgba(17,38,59,.12);
  }
  body.chat-operator-composing .chat-operator-active .chat-ux-composer-meta span:last-child{display:none}
}

/* =========================================================
   v1.2.0 — Sprint 8/16 — RBS Desk Operator Workspace
   ========================================================= */
.ow-shell{--ow-nav-w:88px;--ow-top-h:54px;display:grid;grid-template-columns:var(--ow-nav-w) minmax(0,1fr);height:100dvh;min-height:0;background:#eef2f6;overflow:hidden;color:var(--text)}
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.ow-ticket-toolbar{margin-bottom:12px;align-items:flex-end}.ow-ticket-tools{display:flex;gap:8px;align-items:center}.ow-view-switch{display:flex;border:1px solid #d8e2e9;background:#fff;border-radius:10px;padding:3px}.ow-view-switch button{border:0;background:transparent;border-radius:7px;padding:7px 9px;display:flex;align-items:center;gap:5px;font-size:calc(9px + var(--ui-font-delta, 0px));color:#687988;font-weight:750}.ow-view-switch button.active{background:#e9f2f9;color:#176bba}.ow-view-switch svg{width:15px;height:15px}.ow-filterbar{display:grid;grid-template-columns:minmax(260px,1fr) 180px 190px;gap:7px;margin-bottom:10px}.ow-filterbar.one{grid-template-columns:minmax(260px,520px)}.ow-filterbar>div{height:38px;border:1px solid #d8e2e9;border-radius:10px;background:#fff;display:flex;align-items:center;gap:7px;padding:0 10px}.ow-filterbar>div svg{width:15px;height:15px;color:#7d8b97}.ow-filterbar input{border:0;outline:0;width:100%;font-size:calc(10px + var(--ui-font-delta, 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#dce5ec;border-radius:16px;padding:18px}.ow-funnel>header{text-align:center;margin-bottom:16px}.ow-funnel>header h2{font-size:calc(18px + var(--ui-font-delta, 0px))}.ow-funnel-step{width:100%;display:grid;grid-template-columns:28px minmax(0,1fr) 38px;gap:10px;align-items:center;border:0;background:transparent;padding:7px 0;text-align:left}.ow-funnel-step>span{width:26px;height:26px;border-radius:9px;background:#eaf3fb;color:#176bba;display:grid;place-items:center;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:900}.ow-funnel-step>div{position:relative;height:34px;border-radius:8px;background:#edf1f4;overflow:hidden}.ow-funnel-step>div i{position:absolute;inset:0 auto 0 0;background:linear-gradient(90deg,#176bba,#62a9df);border-radius:8px}.ow-funnel-step>div strong{position:relative;z-index:1;line-height:34px;padding-left:10px;font-size:calc(10px + var(--ui-font-delta, 0px));color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.2)}.ow-funnel-step>b{font-size:calc(16px + var(--ui-font-delta, 0px));text-align:center}.ow-funnel-summary{margin-top:15px;border-top:1px solid #e6ebef;padding-top:12px;display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.ow-funnel-summary>div{text-align:center}.ow-funnel-summary b,.ow-funnel-summary span{display:block}.ow-funnel-summary b{font-size:calc(20px + var(--ui-font-delta, 0px))}.ow-funnel-summary span{font-size:calc(8px + var(--ui-font-delta, 0px));color:#768694}.ow-ticket-workspace{grid-template-columns:270px minmax(440px,1fr) 310px}.ow-ticket-mini-list{background:#fff;border-right:1px solid #dce5ec;display:grid;grid-template-rows:45px minmax(0,1fr);overflow:hidden}.ow-ticket-mini-list>header{display:flex;gap:8px;align-items:center;padding:0 8px;border-bottom:1px solid #e3e9ed}.ow-ticket-mini-list>header button{border:0;background:transparent;color:#657786}.ow-ticket-mini-list>header strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.ow-ticket-mini-list>div{overflow:auto}.ow-ticket-mini-list>div>button{width:100%;border:0;border-bottom:1px solid #edf1f4;background:#fff;padding:9px 10px;text-align:left}.ow-ticket-mini-list>div>button.active{background:#eaf3fb;box-shadow:inset 3px 0 #176bba}.ow-ticket-mini-list strong,.ow-ticket-mini-list small{display:block}.ow-ticket-mini-list strong{font-size:calc(9px + var(--ui-font-delta, 0px));white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ow-ticket-mini-list small{font-size:calc(7px + var(--ui-font-delta, 0px));color:#788793;margin-top:3px}.ow-ticket-center{background:#f6f8fa;padding:10px}.ow-ticket-center .ws-ticket-pane{height:100%;max-height:none}.ow-ticket-center .ws-ticket-scroll{min-height:0;overflow:auto}.ow-ticket-center .ws-composer{position:sticky;bottom:0;background:#fff;z-index:5}.ow-ticket-center .ws-ticket-header h1{font-size:calc(18px + var(--ui-font-delta, 0px))}

.ow-customer-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:9px}.ow-customer-card{border:1px solid #dce5ec;background:#fff;border-radius:14px;padding:12px;display:grid;grid-template-columns:48px minmax(0,1fr);gap:10px;text-align:left}.ow-customer-card h3{font-size:calc(12px + var(--ui-font-delta, 0px));margin:1px 0}.ow-customer-card p,.ow-customer-card small{display:block;font-size:calc(9px + var(--ui-font-delta, 0px));margin:2px 0;color:#657687}.ow-customer-card footer{grid-column:1/-1;border-top:1px solid #edf1f4;margin-top:3px;padding-top:8px;display:flex;gap:12px;justify-content:space-between;color:#71818e;font-size:calc(8px + var(--ui-font-delta, 0px))}.ow-customer-card footer b{color:#0b1e34}.ow-customer-page{padding:20px;max-width:1400px;margin:auto}.ow-customer-hero{background:#fff;border:1px solid #dce5ec;border-radius:16px;padding:14px;align-items:center}.ow-customer-hero>button{width:36px;height:36px;border:0;background:#f1f5f8;border-radius:10px;color:#5c6e7e}.ow-customer-hero>div:nth-of-type(1){flex:1}.ow-customer-hero h1{font-size:calc(24px + var(--ui-font-delta, 0px));margin:3px 0}.ow-customer-hero p{font-size:calc(10px + var(--ui-font-delta, 0px))}.ow-customer-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:10px 0}.ow-customer-metrics>div{background:#fff;border:1px solid #dce5ec;border-radius:12px;padding:11px}.ow-customer-metrics small,.ow-customer-metrics strong{display:block}.ow-customer-metrics small{font-size:calc(9px + var(--ui-font-delta, 0px));color:#6b7b89}.ow-customer-metrics strong{font-size:calc(21px + var(--ui-font-delta, 0px));margin-top:3px}.ow-customer-layout{display:grid;grid-template-columns:330px minmax(0,1fr);gap:10px}.ow-customer-info,.ow-customer-timeline{background:#fff;border:1px solid #dce5ec;border-radius:14px;padding:14px}.ow-customer-info h2,.ow-customer-timeline h2{font-size:calc(13px + var(--ui-font-delta, 0px));margin:0 0 10px}.ow-customer-info h2:not(:first-child){margin-top:18px}.ow-customer-info dl{margin:0;display:grid;gap:8px}.ow-customer-info dl>div{display:flex;justify-content:space-between;gap:10px}.ow-customer-info dt,.ow-customer-info dd{font-size:calc(9px + var(--ui-font-delta, 0px))}.ow-customer-info dt{color:#73828f}.ow-customer-info dd{margin:0;text-align:right}.ow-customer-timeline>header{display:flex;justify-content:space-between;border-bottom:1px solid #e8edf1;padding-bottom:9px}.ow-customer-timeline>header span{font-size:calc(9px + var(--ui-font-delta, 0px));color:#758491}.ow-timeline-event{width:100%;border:0;background:#fff;display:grid;grid-template-columns:12px minmax(0,1fr);gap:10px;padding:10px 2px;text-align:left;border-bottom:1px solid #edf1f4}.ow-timeline-event>i{width:10px;height:10px;border-radius:50%;background:#176bba;margin-top:3px}.ow-timeline-event>i.note{background:#d99d19}.ow-timeline-event>i.chat,.ow-timeline-event>i.chatmsg{background:#28b86b}.ow-timeline-event strong,.ow-timeline-event p,.ow-timeline-event small{display:block}.ow-timeline-event strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.ow-timeline-event p{font-size:calc(9px + var(--ui-font-delta, 0px));color:#526676;margin:3px 0}.ow-timeline-event small{font-size:calc(8px + var(--ui-font-delta, 0px));color:#84919c}.ow-report-bars{background:#fff;border:1px solid #dce5ec;border-radius:14px;padding:18px;max-width:850px}.ow-report-bars>div{display:grid;grid-template-columns:160px minmax(0,1fr) 34px;gap:10px;align-items:center;margin:10px 0}.ow-report-bars span,.ow-report-bars strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.ow-report-bars i{height:10px;background:#edf1f4;border-radius:999px;overflow:hidden}.ow-report-bars i b{display:block;height:100%;background:linear-gradient(90deg,#176bba,#65addf);border-radius:inherit}

@media(max-width:1180px){.ow-workspace{grid-template-columns:290px minmax(360px,1fr) 275px}.ow-ticket-workspace{grid-template-columns:230px minmax(380px,1fr) 275px}.ow-tr{grid-template-columns:65px minmax(220px,1.5fr) 120px 90px 115px 120px}.ow-tr>*:nth-child(7),.ow-tr.head>*:nth-child(7){display:none}.ow-kanban{grid-template-columns:repeat(4,260px)}}
@media(max-width:980px){.ow-workspace{grid-template-columns:280px minmax(0,1fr)}.ow-context{position:absolute;right:0;top:54px;bottom:0;width:min(320px,85vw);z-index:35;box-shadow:-18px 0 45px rgba(18,39,57,.15)}.ow-context.collapsed{position:static;width:0;display:none}.ow-ticket-workspace{grid-template-columns:230px minmax(0,1fr)}.ow-tr{grid-template-columns:60px minmax(220px,1.5fr) 110px 90px 110px}.ow-tr>*:nth-child(6),.ow-tr.head>*:nth-child(6){display:none}.ow-central-grid{grid-template-columns:1fr}.ow-kpis{grid-template-columns:repeat(2,1fr)}}

@media(max-width:760px){
  body:has(.ow-shell){overflow:hidden}.ow-shell{--ow-top-h:50px;display:block;position:fixed;left:0;right:0;top:var(--ow-vtop,0px);height:var(--ow-vh,100dvh);min-height:0;background:#f5f7f9}.ow-nav{display:none}.ow-stage{height:100%;grid-template-rows:var(--ow-top-h) minmax(0,1fr) 64px}.ow-top{height:var(--ow-top-h);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;padding:0 8px}.ow-mobile-brand{display:flex;align-items:center;gap:5px}.ow-mobile-brand span{width:31px;height:31px;border-radius:9px;background:#0b1e34;color:#fff;display:grid;place-items:center;font-weight:900;font-size:calc(9px + var(--ui-font-delta, 0px))}.ow-mobile-brand strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.ow-tabs-scroll{align-items:center;height:100%}.ow-tab{height:34px;border-radius:9px;min-width:104px;max-width:170px;border-bottom-color:#d9e2e9}.ow-tab.active{border-bottom-color:#d9e2e9;box-shadow:inset 0 -2px #176bba}.ow-tab-add{display:none}.ow-tab-label{font-size:calc(9px + var(--ui-font-delta, 0px))}.ow-tab-type svg{width:13px;height:13px}.ow-tab>i{font-size:calc(14px + var(--ui-font-delta, 0px))}.ow-top-actions{padding:0;gap:3px}.ow-top-actions>button{width:31px;height:31px}.ow-top-actions #owSearchTop,.ow-top-actions #owPresenceTop{display:none}.ow-mobile-nav{display:grid;grid-template-columns:repeat(5,1fr);height:64px;background:#fff;border-top:1px solid #dbe3e9;padding:4px calc(5px + env(safe-area-inset-right)) max(4px,env(safe-area-inset-bottom)) calc(5px + env(safe-area-inset-left));z-index:60}.ow-mobile-nav button{position:relative;border:0;background:transparent;color:#71818f;border-radius:10px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:750}.ow-mobile-nav button svg{width:18px;height:18px}.ow-mobile-nav button.active{color:#176bba;background:#eef5fb}.ow-main{overflow:auto}.ow-page{padding:12px}.ow-central-head,.ow-ticket-toolbar,.ow-customer-hero{display:grid;gap:10px}.ow-central-head h1{font-size:calc(24px + var(--ui-font-delta, 0px))}.ow-central-actions,.ow-ticket-tools,.ow-customer-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}.ow-central-actions .btn,.ow-ticket-tools>.btn,.ow-customer-actions .btn{justify-content:center}.ow-kpis{grid-template-columns:repeat(2,1fr);gap:7px;margin:10px 0}.ow-kpis>button,.ow-kpis>div{grid-template-columns:30px 1fr;padding:10px;gap:7px}.ow-kpis>button>span{width:30px;height:30px}.ow-kpis strong{font-size:calc(19px + var(--ui-font-delta, 0px))}.ow-central-grid{grid-template-columns:1fr}.ow-central-list>button{grid-template-columns:auto auto minmax(0,1fr);padding:9px}.ow-central-list>button>em{grid-column:3;justify-self:start}.ow-help-strip{align-items:flex-start;flex-direction:column}.ow-help-strip button{width:100%}.ow-workspace{height:100%;grid-template-columns:1fr;position:relative}.ow-inbox{height:100%;border-right:0}.ow-chat-workspace .ow-inbox{display:block}.ow-chat-workspace .ow-inbox>header{padding-top:10px}.ow-chat-workspace .ow-inbox-list{height:calc(100% - 178px);overflow:auto}.ow-chat-workspace .ow-inbox>footer{position:absolute;bottom:0;left:0;right:0;background:#fff}.ow-chat-workspace .ow-center{display:none}.ow-chat-workspace .ow-context{display:none}.ow-chat-active .ow-stage{grid-template-rows:0 minmax(0,1fr) 0}.ow-chat-active .ow-top,.ow-chat-active .ow-mobile-nav{display:none}.ow-chat-active .ow-main{overflow:hidden}.ow-chat-active .ow-workspace{height:100%}.ow-chat-active .ow-inbox{display:none}.ow-chat-active .ow-center{display:flex;height:100%;min-height:0}.ow-chat-active .ow-context{display:none}.ow-chat-head{height:50px;flex:0 0 50px;padding:0 7px;gap:7px}.ow-mobile-chat-back{display:block}.ow-mobile-chat-back button{width:31px;height:31px;border:0;border-radius:9px;background:#f0f4f7;color:#526777;display:grid;place-items:center}.ow-mobile-chat-back svg{width:18px;height:18px}.ow-chat-head>.ow-avatar{width:32px;height:32px;font-size:calc(9px + var(--ui-font-delta, 0px))}.ow-chat-title>div>strong{font-size:calc(11px + var(--ui-font-delta, 0px))}.ow-chat-title>div>span{font-size:calc(8px + var(--ui-font-delta, 0px));max-width:45vw}.ow-chat-title>small{display:none}.ow-chat-head-actions>button{display:none}.ow-chat-head-actions #owChatSwitcher{display:flex;width:36px;padding:0;align-items:center;justify-content:center;position:relative}.ow-chat-head-actions #owChatSwitcher b{position:absolute;right:-2px;top:-3px;background:#176bba;color:#fff;border-radius:999px;font-size:calc(7px + var(--ui-font-delta, 0px));min-width:15px;height:15px;display:grid;place-items:center}.ow-mobile-only{display:flex!important}.ow-chat-thread{padding:10px 9px;gap:6px}.ow-chat-thread .chat-bubble{max-width:88%;border-radius:12px;padding:8px 9px}.ow-chat-thread .chat-bubble p{font-size:calc(13px + var(--ui-font-delta, 0px));line-height:1.4}.ow-chat-thread .chat-bubble strong{font-size:calc(8px + var(--ui-font-delta, 0px))}.ow-chat-composer{padding:6px 7px max(6px,env(safe-area-inset-bottom));border-top:1px solid #d8e2e9}.ow-compose-tools{overflow-x:auto;scrollbar-width:none;margin-bottom:4px}.ow-compose-tools::-webkit-scrollbar{display:none}.ow-compose-tools>button{padding:5px 7px;font-size:calc(8px + var(--ui-font-delta, 0px));white-space:nowrap}.ow-compose-tools label{white-space:nowrap;font-size:calc(8px + var(--ui-font-delta, 0px))}.ow-compose-main{padding:4px;border-radius:11px}.ow-compose-main textarea{height:44px;min-height:44px;max-height:98px;padding:6px;font-size:calc(16px + var(--ui-font-delta, 0px))}.ow-send{height:40px;min-width:78px;padding:0 11px;font-size:calc(10px + var(--ui-font-delta, 0px))}.ow-compose-meta{font-size:calc(7px + var(--ui-font-delta, 0px))}.ow-compose-meta span:last-child{display:none}.ow-compose-pop{left:7px;width:calc(100% - 14px);bottom:calc(100% - 1px);max-height:42vh}.ow-mobile-switcher{position:fixed;inset:0;background:rgba(8,23,39,.42);z-index:200;display:none;align-items:flex-end}.ow-mobile-switcher.open{display:flex}.ow-switch-sheet{background:#fff;width:100%;max-height:75vh;border-radius:20px 20px 0 0;padding:12px 10px calc(12px + env(safe-area-inset-bottom));overflow:auto}.ow-switch-sheet>header{display:flex;justify-content:space-between;align-items:center;padding:4px 3px 10px}.ow-switch-sheet>header small,.ow-switch-sheet>header strong{display:block}.ow-switch-sheet>header small{font-size:calc(8px + var(--ui-font-delta, 0px));color:#71818e}.ow-switch-sheet>header strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.ow-switch-sheet>header button{border:0;background:#eef2f5;width:32px;height:32px;border-radius:10px;font-size:calc(18px + var(--ui-font-delta, 0px))}.ow-switch-sheet>div{display:grid}.ow-switch-sheet>div>button{border:0;border-top:1px solid #edf1f4;background:#fff;padding:9px 4px;display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:9px;align-items:center;text-align:left}.ow-switch-sheet>div>button strong,.ow-switch-sheet>div>button small{display:block}.ow-switch-sheet>div>button strong{font-size:calc(11px + var(--ui-font-delta, 0px))}.ow-switch-sheet>div>button small{font-size:calc(9px + var(--ui-font-delta, 0px));color:#6d7d8b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ow-switch-sheet>div>button em{font-size:calc(8px + var(--ui-font-delta, 0px));font-style:normal;color:#176bba}.ow-ticket-tools{grid-template-columns:1fr auto}.ow-view-switch{width:100%;justify-content:stretch}.ow-view-switch button{flex:1;justify-content:center}.ow-view-switch button span{display:none}.ow-filterbar,.ow-filterbar.one{grid-template-columns:1fr}.ow-filterbar select{height:38px}.ow-ticket-table{border-radius:12px}.ow-tr{grid-template-columns:54px minmax(0,1fr) 94px;padding:9px 8px}.ow-tr>*:nth-child(3),.ow-tr>*:nth-child(4),.ow-tr>*:nth-child(6),.ow-tr>*:nth-child(7),.ow-tr.head>*:nth-child(3),.ow-tr.head>*:nth-child(4),.ow-tr.head>*:nth-child(6),.ow-tr.head>*:nth-child(7){display:none}.ow-tr>span:nth-child(5){display:block}.ow-tr.head{font-size:calc(8px + var(--ui-font-delta, 0px))}.ow-kanban{grid-template-columns:repeat(4,78vw);scroll-snap-type:x mandatory}.ow-kanban>section{scroll-snap-align:start;min-height:65vh}.ow-funnel{margin:8px 0;padding:12px}.ow-ticket-workspace{grid-template-columns:1fr}.ow-ticket-mini-list{display:none}.ow-ticket-center{padding:6px}.ow-ticket-center .ws-ticket-header{padding:9px}.ow-ticket-center .ws-ticket-header h1{font-size:calc(15px + var(--ui-font-delta, 0px))}.ow-ticket-center .ws-ticket-actions .btn{display:none}.ow-ticket-center .ws-ticket-pane{height:100%}.ow-ticket-center .ws-ticket-scroll{flex:1}.ow-ticket-center .ws-composer{position:sticky;bottom:0}.ow-customer-grid{grid-template-columns:1fr}.ow-customer-page{padding:10px}.ow-customer-hero{grid-template-columns:auto auto minmax(0,1fr)}.ow-customer-hero .ow-customer-actions{grid-column:1/-1}.ow-customer-metrics{grid-template-columns:repeat(2,1fr)}.ow-customer-layout{grid-template-columns:1fr}.ow-customer-timeline{padding:11px}.ow-report-bars>div{grid-template-columns:100px minmax(0,1fr) 28px}
  body.ow-keyboard-mode .ow-chat-head{height:42px;flex-basis:42px}.ow-keyboard-mode .ow-chat-head>.ow-avatar{width:28px;height:28px}.ow-keyboard-mode .ow-chat-title>div>span{display:none}.ow-keyboard-mode .ow-compose-tools>button span{display:none}.ow-keyboard-mode .ow-compose-tools{gap:3px}.ow-keyboard-mode .ow-chat-composer{padding-bottom:4px}.ow-keyboard-mode .ow-compose-meta{display:none}.ow-keyboard-mode .ow-chat-thread{padding-top:6px;padding-bottom:6px}
}

/* Sprint 8 — presença de equipe + action sheet mobile */
.ow-team-presence{display:grid;gap:7px}.ow-team-presence>div{display:grid;grid-template-columns:32px minmax(0,1fr);gap:8px;align-items:center;padding:6px 0;border-bottom:1px solid #edf1f4}.ow-team-presence>div:last-child{border-bottom:0}.ow-avatar.tiny{width:30px;height:30px;font-size:calc(8px + var(--ui-font-delta, 0px))}.ow-avatar i.busy{background:#f59e0b}.ow-avatar i.away{background:#94a3b8}.ow-team-presence strong,.ow-team-presence small{display:block}.ow-team-presence strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.ow-team-presence small{font-size:calc(8px + var(--ui-font-delta, 0px));color:#738390;margin-top:2px}.ow-mobile-actions{display:none}
@media(max-width:760px){.ow-chat-head-actions #owChatActionsBtn{display:flex!important;width:36px;padding:0;align-items:center;justify-content:center;font-size:calc(14px + var(--ui-font-delta, 0px));font-weight:900;letter-spacing:1px}.ow-mobile-actions{position:fixed;inset:0;background:rgba(8,23,39,.42);z-index:220;display:none;align-items:flex-end}.ow-mobile-actions.open{display:flex}.ow-action-sheet{width:100%;background:#fff;border-radius:20px 20px 0 0;padding:12px 10px calc(12px + env(safe-area-inset-bottom));box-shadow:0 -18px 50px rgba(11,30,52,.18)}.ow-action-sheet>header{display:flex;justify-content:space-between;align-items:center;padding:4px 4px 10px}.ow-action-sheet>header small,.ow-action-sheet>header strong{display:block}.ow-action-sheet>header small{font-size:calc(8px + var(--ui-font-delta, 0px));color:#758593;letter-spacing:.08em}.ow-action-sheet>header strong{font-size:calc(14px + var(--ui-font-delta, 0px));margin-top:2px}.ow-action-sheet>header button{width:32px;height:32px;border:0;background:#eef2f5;border-radius:10px;font-size:calc(18px + var(--ui-font-delta, 0px))}.ow-action-sheet>button{width:100%;border:0;border-top:1px solid #edf1f4;background:#fff;display:grid;grid-template-columns:34px minmax(0,1fr);gap:9px;align-items:center;text-align:left;padding:11px 5px;color:#203345}.ow-action-sheet>button svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.8}.ow-action-sheet>button strong,.ow-action-sheet>button small{display:block}.ow-action-sheet>button strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.ow-action-sheet>button small{font-size:calc(9px + var(--ui-font-delta, 0px));color:#738390;margin-top:2px}.ow-action-sheet>button.danger{color:#b42318}.ow-action-sheet>button.danger small{color:#9a6964}}
@media(max-width:760px){
  /* Quando header/nav somem no atendimento, fixa o workspace na linha útil do grid. */
  .ow-chat-active .ow-main{grid-row:2;min-height:0;height:100%;}
}

/* v1.2.0 FINAL — chat focus lock, sticky latest and reading order */
.ow-order-control{display:flex;align-items:center;gap:6px;border:1px solid #dce5ec;background:#fff;border-radius:8px;height:32px;padding:0 7px;color:#5f7180;white-space:nowrap}
.ow-order-control>span{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:800;text-transform:uppercase;letter-spacing:.04em}
.ow-order-control select{border:0;outline:0;background:transparent;color:#2d4355;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:750;max-width:205px}
.ow-center{position:relative}
.ow-jump-latest{position:absolute;right:18px;bottom:138px;z-index:22;border:1px solid #c7d9e8;background:#fff;color:#176bba;border-radius:999px;padding:8px 12px;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:850;box-shadow:0 8px 24px rgba(26,58,84,.16)}
.ow-jump-latest[hidden]{display:none!important}
.ow-mobile-order-setting{display:none}
@media(max-width:760px){
  .ow-order-desktop{display:none!important}
  .ow-jump-latest{right:10px;bottom:118px;padding:7px 10px;font-size:calc(8px + var(--ui-font-delta, 0px))}
  .ow-mobile-order-setting{display:block;padding:9px 10px;border-bottom:1px solid #edf1f4;background:#f9fbfc}
  .ow-mobile-order-setting>div{display:grid;grid-template-columns:22px minmax(0,1fr);gap:9px;align-items:center;margin-bottom:7px}
  .ow-mobile-order-setting svg{width:18px;height:18px;color:#176bba}
  .ow-mobile-order-setting strong,.ow-mobile-order-setting small{display:block}
  .ow-mobile-order-setting strong{font-size:calc(10px + var(--ui-font-delta, 0px));color:#22394c}.ow-mobile-order-setting small{font-size:calc(8px + var(--ui-font-delta, 0px));color:#748391;margin-top:2px}
  .ow-order-mobile{display:block;height:auto;border:0;padding:0;background:transparent}
  .ow-order-mobile>span{display:none}.ow-order-mobile select{width:100%;max-width:none;height:36px;border:1px solid #d8e2e9;border-radius:9px;background:#fff;padding:0 8px;font-size:calc(10px + var(--ui-font-delta, 0px))}
}

/* v1.5.1 — Client Chat iOS keyboard/focus hardening */
@media(max-width:620px){
  .chat-client-composing .cw-panel{
    bottom:max(8px,env(safe-area-inset-bottom));
    height:min(600px,calc(var(--cw-visual-height,100dvh) - 16px - env(safe-area-inset-bottom)));
    max-height:calc(var(--cw-visual-height,100dvh) - 16px - env(safe-area-inset-bottom));
  }
  .chat-client-composing .cw-launcher{display:none}
  .chat-client-composing .cw-body-session{padding-bottom:max(8px,env(safe-area-inset-bottom))}
  .chat-client-composing .cw-composer{position:relative;z-index:3}
}

/* v1.5.2 — Chat Core Recovery */
.typing-indicator{display:inline-flex;align-items:center;gap:7px;min-height:18px}.typing-dots{display:none;gap:3px;align-items:center}.typing-indicator.is-typing .typing-dots{display:inline-flex}.typing-dots i{width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.35;animation:rbsTypingDot 1.1s infinite ease-in-out}.typing-dots i:nth-child(2){animation-delay:.16s}.typing-dots i:nth-child(3){animation-delay:.32s}@keyframes rbsTypingDot{0%,60%,100%{transform:translateY(0);opacity:.3}30%{transform:translateY(-3px);opacity:1}}
.cw-nps-scale,.nps-scale{display:grid;grid-template-columns:repeat(11,minmax(28px,1fr));gap:4px;margin:12px 0}.cw-nps-scale button,.nps-scale button{min-height:34px;border:1px solid var(--border,#d9e0e7);border-radius:9px;background:var(--surface,#fff);color:inherit;font-weight:700;cursor:pointer}.cw-nps-scale button:hover,.nps-scale button:hover{transform:translateY(-1px)}.cw-end-btn{margin-left:auto;border:0;background:transparent;color:inherit;font-weight:700;cursor:pointer}.cw-nps strong{display:block;font-size:1.05rem;margin-top:4px}.cw-nps p{margin:8px 0}.cw-nps textarea,#cwStartMessage{min-height:84px;resize:vertical}.cw-launcher.needs-nps{box-shadow:0 0 0 3px rgba(255,255,255,.18)}
@media(max-width:600px){.cw-nps-scale,.nps-scale{grid-template-columns:repeat(6,1fr)}}

/* v1.5.3 — Visual Comfort + Chat Header Hotfix */
html,body,button,input,textarea,select{font-family:var(--ui-font-family,Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif)!important}
.cw-agent{grid-template-columns:40px minmax(0,1fr) auto!important;gap:10px!important;align-items:center}.cw-agent>div{min-width:0}.cw-agent>div strong,.cw-agent>div p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cw-end-btn{margin-left:6px!important;min-height:38px!important;border:1px solid #efc4bf!important;background:#fff5f3!important;color:#a62b22!important;border-radius:11px!important;padding:0 10px!important;font-weight:850!important;display:inline-flex!important;align-items:center!important;gap:7px!important;white-space:nowrap!important;line-height:1!important}.cw-end-btn:hover{background:#fdebe8!important;border-color:#e8aaa3!important}.cw-end-btn b{width:20px;height:20px;border-radius:7px;background:#f8d7d3;display:grid;place-items:center;font-size:16px;line-height:1}.cw-head-btn{display:grid;place-items:center;flex:0 0 auto}
.ow-typing-header{margin-top:3px;min-height:20px;color:#176bba;font-weight:800}.ow-typing-header .typing-indicator{padding:2px 7px;border-radius:999px;background:#eef6fc}.ow-typing-header .typing-indicator.is-typing{background:#e0f1ff;color:#0b65a7;box-shadow:0 0 0 1px #c7e4f7 inset}.ow-typing-header .typing-label{white-space:nowrap}.ow-compose-meta #typingState .typing-indicator.is-typing{color:#176bba;font-weight:850}
.ux-typography-card{margin-top:12px}.ux-font-size-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end}.ux-font-size-row .field{margin:0}.ux-font-size-row>span{min-width:56px;height:42px;border-radius:11px;background:#eef4fa;color:#154f7d;display:grid;place-items:center;font-weight:900}.ux-font-preview{margin:11px 0;padding:12px;border:1px solid var(--line);border-radius:12px;background:#f8fafc}.ux-font-preview strong,.ux-font-preview span{display:block}.ux-font-preview strong{font-size:calc(14px + var(--ui-font-delta,0px));color:var(--navy)}.ux-font-preview span{font-size:calc(10px + var(--ui-font-delta,0px));color:var(--muted);margin-top:4px;line-height:1.45}
@media(min-width:1024px){.app-shell{max-width:1440px}.ow-shell{--ow-nav-w:100px}.ow-nav nav button,.ow-nav-foot>button{min-height:60px}.ow-page{padding:20px 22px}.ow-ticket-toolbar{margin-bottom:16px}.ow-filterbar{gap:10px;margin-bottom:14px}.ow-filterbar>div,.ow-filterbar select{min-height:44px}.ow-view-switch button{padding:9px 12px}.ow-tr{padding:13px 14px;min-height:52px}.ow-chat-head{height:70px;flex-basis:70px}.ow-chat-head-actions>button{height:38px;padding:0 12px}.ow-inbox-item{padding:13px 11px}.ow-inbox-search input{height:42px}.ow-tab{height:44px}.ow-top-actions>button{width:38px;height:38px}.btn{min-height:40px;padding:10px 14px}.field input,.field textarea,.field select{min-height:42px}.modal-card{width:min(620px,100%)}}
@media(max-width:760px){.cw-agent{grid-template-columns:38px minmax(0,1fr) auto!important;padding:9px!important}.cw-avatar{width:38px;height:38px}.cw-end-btn{min-height:36px!important;padding:0 8px!important}.cw-end-btn span{display:inline}.ow-chat-head{height:58px;flex-basis:58px}.ow-typing-header{margin-top:1px;min-height:17px}.ow-typing-header .typing-indicator{padding:1px 5px}.ow-typing-header .typing-label{font-size:calc(7px + var(--ui-font-delta,0px))}.ow-chat-title>div>span{display:none}.ow-compose-meta #typingState{font-weight:800}.modal-card{padding:16px}}
button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,a:focus-visible{outline:3px solid rgba(23,107,186,.28);outline-offset:2px}.cw-end-btn:focus-visible{outline-color:rgba(180,35,24,.28)}
@media(max-width:760px){button,.btn,.cw-head-btn,.cw-end-btn,.cw-send,.cw-attach{touch-action:manipulation}.cw-head-btn{min-width:40px;min-height:40px}.cw-header{padding:12px 12px}.cw-panel{width:calc(100vw - 16px);right:8px}.ow-mobile-nav button{min-height:52px}}


/* v1.5.4 — Chat alerts and receipts */
.chat-alert-stack{position:fixed;top:max(14px,env(safe-area-inset-top));right:14px;z-index:99999;display:grid;gap:9px;width:min(380px,calc(100vw - 28px));pointer-events:none}.chat-alert{pointer-events:auto;display:grid;grid-template-columns:34px minmax(0,1fr) 28px;gap:9px;align-items:center;background:#0d2842;color:#fff;border:1px solid rgba(255,255,255,.14);border-radius:14px;padding:11px 10px;box-shadow:0 16px 42px rgba(6,26,45,.28);opacity:0;transform:translateY(-8px) scale(.98);transition:.18s ease}.chat-alert.show{opacity:1;transform:none}.chat-alert.leaving{opacity:0;transform:translateY(-5px)}.chat-alert-icon{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;background:rgba(255,255,255,.12);font-weight:900}.chat-alert strong,.chat-alert p{display:block;margin:0}.chat-alert strong{font-size:calc(12px + var(--ui-font-delta,0px))}.chat-alert p{font-size:calc(10px + var(--ui-font-delta,0px));opacity:.86;margin-top:2px;line-height:1.35}.chat-alert button{width:28px;height:28px;border:0;border-radius:8px;background:rgba(255,255,255,.1);color:#fff;font-size:18px;cursor:pointer}.chat-alert-queue{background:#123f65}.chat-alert-start{background:#145b48}.chat-alert-end{background:#593b49}.chat-receipt{display:flex!important;justify-content:flex-end;gap:4px;align-items:center;margin-top:4px;font-size:calc(8px + var(--ui-font-delta,0px));opacity:.76}.chat-receipt.read{color:#1270b7;opacity:1}.chat-receipt.failed{color:#b42318;opacity:1}.cw-bubble .chat-receipt{color:inherit}.cw-bubble.mine .chat-receipt.read{color:#d5efff}.chat-bubble.mine .chat-receipt.read{color:#176bba}.cw-bubble header span,.chat-bubble>div>span{white-space:nowrap;font-variant-numeric:tabular-nums}
@media(max-width:620px){.chat-alert-stack{top:max(8px,env(safe-area-inset-top));right:8px;width:calc(100vw - 16px)}.chat-alert{padding:10px 9px;border-radius:12px}}

/* v1.5.7 — greeting + real profile avatars in client chat */
.cw-avatar{overflow:hidden}
.cw-avatar img,.cw-message-avatar img{width:100%;height:100%;object-fit:cover;display:block}
.cw-message-row{display:flex;align-items:flex-end;gap:6px;max-width:94%}
.cw-message-row.mine{justify-self:end;flex-direction:row-reverse}
.cw-message-row.theirs{justify-self:start}
.cw-message-row .cw-bubble{max-width:calc(100% - 34px)}
.cw-message-avatar{width:28px;height:28px;flex:0 0 28px;border-radius:50%;overflow:hidden;display:grid;place-items:center;background:#e8f2fa;color:var(--blue);font-size:10px;font-weight:900}
@media(max-width:760px){.cw-message-avatar{width:26px;height:26px;flex-basis:26px}.cw-message-row .cw-bubble{max-width:calc(100% - 32px)}}


/* v1.5.8 — Portal do Cliente: saudação + navegação estável + voltar visível */
body.portal-client .app-shell{min-height:100dvh}
body.portal-client .bottom-nav{visibility:visible!important}
body.portal-client.portal-wizard-active .bottom-nav{display:grid!important}
body.portal-client.portal-wizard-active .app-shell{padding-bottom:calc(92px + env(safe-area-inset-bottom))}
body.portal-client .back{
  min-height:44px;display:inline-flex;align-items:center;justify-content:center;gap:7px;
  margin:8px 0 12px;padding:9px 13px;border:1px solid #c8d8e6;border-radius:12px;
  background:#fff;color:#0f5f96;box-shadow:0 4px 14px rgba(21,46,73,.07);
  font-size:calc(13px + var(--ui-font-delta,0px));font-weight:900;text-decoration:none
}
body.portal-client .back:hover,body.portal-client .back:focus-visible{background:#eef6fc;border-color:#8bb8d8;outline:3px solid rgba(23,107,186,.12)}
body.portal-client .more-grid{align-items:stretch}
body.portal-client .more-grid .hub-card{min-height:118px;display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start}
@media(min-width:1024px){
  body.portal-client .app-shell{max-width:1280px;display:grid;grid-template-rows:auto auto minmax(0,1fr);align-content:start}
  body.portal-client .topbar{grid-row:1}
  body.portal-client .bottom-nav.portal-desktop-nav{grid-row:2;position:sticky;top:max(8px,env(safe-area-inset-top));left:auto;bottom:auto;transform:none;width:100%;height:58px;margin:6px 0 18px;border-radius:16px;z-index:60}
  body.portal-client .page{grid-row:3;min-width:0}
  body.portal-client.portal-wizard-active .bottom-nav.portal-desktop-nav{display:grid!important}
  body.portal-client.portal-wizard-active .app-shell{padding-bottom:24px}
  body.portal-client .more-grid{grid-template-columns:repeat(2,minmax(260px,1fr));max-width:900px}
}
@media(max-width:1023px){
  body.portal-client .app-shell{padding-bottom:calc(96px + env(safe-area-inset-bottom))}
  body.portal-client .bottom-nav{position:fixed!important;z-index:80;bottom:max(10px,env(safe-area-inset-bottom));left:50%!important;right:auto!important;top:auto!important;transform:translateX(-50%)!important;width:min(calc(100% - 24px),560px)!important;height:70px!important;margin:0!important}
  body.portal-client .page{min-width:0}
}
@media(max-width:620px){
  body.portal-client .back{width:auto;min-width:132px;min-height:46px;padding:10px 14px;font-size:calc(14px + var(--ui-font-delta,0px))}
  body.portal-client .more-grid{grid-template-columns:1fr;gap:10px}
  body.portal-client .more-grid .hub-card{min-height:96px}
}

/* v1.5.9 — Client mobile navigation must never disappear on Novo */
body.portal-client .bottom-nav,body.portal-client.portal-wizard-active .bottom-nav{display:grid!important;visibility:visible!important;opacity:1!important;pointer-events:auto!important}
@media(max-width:1023px){body.portal-client .bottom-nav,body.portal-client.portal-wizard-active .bottom-nav{position:fixed!important;z-index:120!important;bottom:max(10px,env(safe-area-inset-bottom))!important;left:50%!important;right:auto!important;top:auto!important;transform:translateX(-50%)!important;width:min(calc(100% - 24px),560px)!important;height:70px!important;margin:0!important}body.portal-client .app-shell,body.portal-client.portal-wizard-active .app-shell{padding-bottom:calc(102px + env(safe-area-inset-bottom))!important}}

/* v1.8.3 — startup legível + bloqueio de deploy desencontrado */
.startup-shell{min-height:100dvh;max-width:760px;margin:auto;padding:calc(env(safe-area-inset-top) + 28px) 24px calc(env(safe-area-inset-bottom) + 28px);display:flex;flex-direction:column;justify-content:flex-start;gap:16px;background:var(--bg);color:var(--text)}.startup-brand{display:flex;align-items:center;gap:13px;margin:8vh 0 18px}.startup-brand>span{width:54px;height:54px;border-radius:17px;display:grid;place-items:center;background:linear-gradient(145deg,var(--navy),var(--blue));color:#fff;font-weight:900}.startup-brand strong{display:block;color:var(--navy);font-size:24px}.startup-brand small{display:block;color:var(--muted);font-size:13px;margin-top:3px}.startup-shell p{font-size:14px;margin-top:8px}.startup-skeleton{height:72px;border-radius:18px;background:linear-gradient(90deg,#e7edf3 20%,#f8fafc 40%,#e7edf3 60%);background-size:220% 100%;animation:startupShimmer 1.2s linear infinite}.startup-skeleton.wide{height:118px}.startup-skeleton.short{width:68%;height:54px}@keyframes startupShimmer{to{background-position:-220% 0}}.deploy-block{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;padding:calc(env(safe-area-inset-top) + 32px) 24px calc(env(safe-area-inset-bottom) + 32px);max-width:760px;margin:5vh auto;color:#10263e}.deploy-pill{display:inline-flex;padding:7px 11px;border-radius:999px;background:#fff3d6;color:#725000;font-weight:800;font-size:13px}.deploy-block h1{font-size:28px;margin:18px 0 10px}.deploy-block p{font-size:16px;line-height:1.55;margin:10px 0;color:#52677d}.deploy-block button{margin-top:10px;border:0;border-radius:14px;padding:14px 18px;background:#0d65ad;color:white;font-weight:800;font-size:16px}


/* ===== assets/operatorworkspace_final.css ===== */
/* RBS Desk v1.2.0 FINAL — Operator productivity additions */
.ow-rc4-unread{position:absolute;right:10px;top:42px;min-width:22px;height:22px;padding:0 6px;border-radius:999px;display:grid;place-items:center;background:#0d72c7;color:#fff;font-size:calc(11px + var(--ui-font-delta, 0px));font-style:normal;box-shadow:0 0 0 3px var(--surface,#fff)}
.ow-rc4-wait{position:absolute;right:10px;bottom:9px;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:800;color:#a45b00;background:#fff3d6;border:1px solid #ffd88b;border-radius:999px;padding:3px 6px}
.ow-tab.risk:after{content:"";width:7px;height:7px;border-radius:50%;background:#e24a4a;flex:0 0 auto}.ow-tab.unread{font-weight:800}
.ow-rc4-kb-pop,.ow-rc4-command-pop{width:min(560px,calc(100vw - 28px));max-height:min(440px,60vh);overflow:hidden}.ow-rc4-kb-pop>header,.ow-rc4-command-pop>header{align-items:flex-start}.ow-rc4-kb-pop>header>div,.ow-rc4-command-pop>header>div{display:grid;gap:2px}.ow-rc4-kb-pop>header small,.ow-rc4-command-pop>header small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);font-weight:500}.ow-rc4-kb-pop #owKnowledgeRows,.ow-rc4-command-pop #owCommandRows{overflow:auto;max-height:300px;padding:4px}.ow-rc4-kb-pop footer{display:flex;justify-content:flex-end;gap:8px;padding:10px;border-top:1px solid var(--line,#e4e9ef)}
.ow-rc4-kb-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;border-bottom:1px solid var(--line,#e4e9ef);padding:4px}.ow-rc4-kb-row>button:first-child{border:0;background:transparent;text-align:left;padding:10px;display:grid;gap:3px;min-width:0;color:inherit}.ow-rc4-kb-row strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.ow-rc4-kb-row small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ow-rc4-kb-row em{font-size:calc(10px + var(--ui-font-delta, 0px));color:#3972a8;font-style:normal;font-weight:700}.ow-rc4-kb-insert{border:1px solid #b8cee2;background:#eef7ff;color:#075c9e;border-radius:9px;padding:8px 10px;font-weight:800}
.ow-rc4-kb-empty{display:grid;gap:6px;padding:20px;text-align:center;color:var(--muted,#69798a)}.ow-rc4-kb-empty strong{color:var(--text,#172536)}.ow-rc4-loading{display:flex;align-items:center;gap:10px;padding:22px;color:var(--muted,#69798a)}.ow-rc4-loading i{width:16px;height:16px;border:2px solid #c8d5e0;border-top-color:#0d72c7;border-radius:50%;animation:owrc4spin .8s linear infinite}@keyframes owrc4spin{to{transform:rotate(360deg)}}
.ow-rc4-command-pop #owCommandRows>button{width:100%;border:0;background:transparent;color:inherit;display:grid;grid-template-columns:28px minmax(0,1fr);gap:8px;text-align:left;padding:9px 10px;border-radius:9px;align-items:center}.ow-rc4-command-pop #owCommandRows>button:hover,.ow-rc4-command-pop #owCommandRows>button.selected{background:#eaf4ff}.ow-rc4-command-pop #owCommandRows>button>span{font-size:calc(17px + var(--ui-font-delta, 0px))}.ow-rc4-command-pop #owCommandRows>button>div{display:grid;gap:2px;min-width:0}.ow-rc4-command-pop strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.ow-rc4-command-pop small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ow-ticket-tools>select{height:38px;border:1px solid var(--line,#dbe3eb);background:var(--surface,#fff);color:var(--text,#172536);border-radius:9px;padding:0 10px;max-width:190px}.ow-filterbar select#owTicketSort{min-width:145px}
@media(max-width:760px){.ow-rc4-kb-pop,.ow-rc4-command-pop{position:fixed!important;left:8px!important;right:8px!important;bottom:calc(env(safe-area-inset-bottom) + 8px)!important;top:auto!important;width:auto!important;max-height:min(62vh,460px);z-index:90}.ow-rc4-kb-pop #owKnowledgeRows,.ow-rc4-command-pop #owCommandRows{max-height:42vh}.ow-compose-tools #owKnowledgeBtn span{display:none}.ow-ticket-tools>select,#owSaveView{max-width:100%;flex:1 1 140px}.ow-filterbar select#owTicketSort{min-width:0}.ow-rc4-unread{right:8px;top:40px}.ow-rc4-wait{right:8px}}


/* ===== assets/omnichannel.css ===== */
/* RBS Desk v1.3.0 — Sprint 9 Omnichannel */
.omni-channel-filter{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;padding:8px 10px;border-bottom:1px solid var(--line,#dfe7ef);background:var(--surface,#fff)}.omni-channel-filter button{min-width:0;border:1px solid transparent;background:transparent;color:var(--muted,#657689);border-radius:9px;padding:7px 4px;display:flex;align-items:center;justify-content:center;gap:4px;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:800}.omni-channel-filter button svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:1.8}.omni-channel-filter button b{font-size:calc(9px + var(--ui-font-delta, 0px));min-width:17px;height:17px;border-radius:999px;background:#eef2f6;display:grid;place-items:center}.omni-channel-filter button.active{background:#eaf5ff;border-color:#b8d9f5;color:#075f9e}.omni-channel-filter button.active b{background:#0d72c7;color:#fff}.omni-channel-mini{position:absolute;right:9px;bottom:8px;display:inline-flex;align-items:center;gap:3px;border-radius:999px;padding:3px 6px;font-size:calc(9px + var(--ui-font-delta, 0px))!important;font-weight:800!important;line-height:1!important;border:1px solid}.omni-channel-mini svg{width:11px!important;height:11px!important;fill:none;stroke:currentColor;stroke-width:2}.omni-channel-mini.portal{background:#f1f5f8;border-color:#d8e2ea;color:#486477}.omni-channel-mini.wa{background:#eaf9f0;border-color:#b8e8c8;color:#14783d}.omni-channel-mini.email{background:#eef4ff;border-color:#c7d7f5;color:#345c9a}.ow-rc4-wait+.omni-channel-mini,.ow-rc4-unread+.omni-channel-mini{right:48px}.omni-email-avatar svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8}.omni-inbox-foot{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#738192)}
.omni-wa-window{display:flex;align-items:center;gap:7px;padding:5px 8px;border-radius:10px;margin-right:5px;white-space:nowrap}.omni-wa-window>span{width:24px;height:24px;border-radius:50%;display:grid;place-items:center}.omni-wa-window svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2}.omni-wa-window>div{display:grid}.omni-wa-window b{font-size:calc(10px + var(--ui-font-delta, 0px))}.omni-wa-window small{font-size:calc(9px + var(--ui-font-delta, 0px))}.omni-wa-window.open{background:#eaf9f0;color:#176c3b}.omni-wa-window.closed{background:#fff3df;color:#9a5a00}.omni-wa-composer-banner{display:flex;align-items:center;gap:9px;padding:8px 12px;border-top:1px solid var(--line,#dfe7ef);border-bottom:1px solid var(--line,#dfe7ef)}.omni-wa-composer-banner>svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2}.omni-wa-composer-banner>div{display:grid;gap:1px;min-width:0;flex:1}.omni-wa-composer-banner strong{font-size:calc(11px + var(--ui-font-delta, 0px))}.omni-wa-composer-banner small{font-size:calc(10px + var(--ui-font-delta, 0px));color:inherit;opacity:.8}.omni-wa-composer-banner.open{background:#f1fbf5;color:#176c3b}.omni-wa-composer-banner.closed{background:#fff7e8;color:#8a5200}.omni-delivery{display:flex!important;justify-content:flex-end;align-items:center;gap:3px;margin-top:3px;font-size:calc(9px + var(--ui-font-delta, 0px))!important;opacity:.85}.omni-delivery b{letter-spacing:-3px;margin-right:3px}.omni-delivery.read{color:#0b7cc1}.omni-delivery.failed{color:#b82727;font-weight:800}.omni-wa-bubble.mine{border-bottom-right-radius:4px}
.omni-page{padding:18px;display:grid;gap:16px}.omni-page-head{align-items:center}.omni-page-head p{margin:3px 0 0;color:var(--muted,#69798a);font-size:calc(12px + var(--ui-font-delta, 0px))}.omni-head-actions{display:flex;gap:8px;flex-wrap:wrap}.omni-migration-alert{display:flex;align-items:flex-start;gap:12px;background:#fff7e5;border:1px solid #ffd58a;color:#7b4d00;border-radius:13px;padding:14px}.omni-migration-alert>span{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#f4a62a;color:#fff;font-weight:900}.omni-migration-alert strong{font-size:calc(13px + var(--ui-font-delta, 0px))}.omni-migration-alert p{margin:3px 0 0;font-size:calc(11px + var(--ui-font-delta, 0px));line-height:1.45}.omni-top-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(280px,.75fr);gap:12px}.omni-env-grid{display:flex;gap:7px;flex-wrap:wrap;margin:8px 0 12px}.omni-env{display:inline-flex;align-items:center;gap:5px;border:1px solid;border-radius:999px;padding:5px 8px;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:800}.omni-env i{width:7px;height:7px;border-radius:50%}.omni-env.ok{background:#eefaf3;border-color:#bce7cd;color:#176c3b}.omni-env.ok i{background:#24a95a}.omni-env.warn{background:#fff7e8;border-color:#f5d395;color:#8b5600}.omni-env.warn i{background:#e8a022}.omni-webhook{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;align-items:center}.omni-webhook small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a)}.omni-webhook code{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;background:#f4f7fa;border:1px solid #dfe7ef;border-radius:8px;padding:8px;font-size:calc(10px + var(--ui-font-delta, 0px))}.omni-secret-note{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);line-height:1.45;margin:10px 0 0}.omni-gate-head{display:flex;align-items:center;justify-content:space-between}.omni-gate-head>div{display:grid}.omni-gate-head small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);font-weight:800}.omni-gate-head strong{font-size:calc(30px + var(--ui-font-delta, 0px))}.omni-gate-list{display:grid;gap:7px;margin-top:10px}.omni-gate-list>div{display:grid;grid-template-columns:9px 1fr;gap:7px;align-items:start}.omni-gate-list i,.omni-event-list i{width:8px;height:8px;border-radius:50%;margin-top:4px}.omni-gate-list i.ok,.omni-event-list i.ok{background:#27aa5a}.omni-gate-list i.warn,.omni-event-list i.warn{background:#e5a02d}.omni-event-list i.bad{background:#d94c4c}.omni-gate-list span{display:grid}.omni-gate-list strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.omni-gate-list small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#69798a)}.omni-section-title{display:flex;align-items:center;justify-content:space-between}.omni-section-title h2{margin:0;font-size:calc(17px + var(--ui-font-delta, 0px))}.omni-section-title p{margin:2px 0 0;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a)}.omni-connections{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.omni-connection-card{background:var(--surface,#fff);border:1px solid var(--line,#dfe7ef);border-radius:14px;padding:14px;display:grid;gap:12px;min-width:0}.omni-connection-card header{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:9px;align-items:center}.omni-big-icon{width:40px;height:40px;border-radius:12px;display:grid;place-items:center}.omni-big-icon svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8}.omni-big-icon.wa{background:#e9f9ef;color:#14783d}.omni-big-icon.portal{background:#edf6fd;color:#146a9e}.omni-big-icon.email{background:#eef3ff;color:#395f9e}.omni-connection-card header>div small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);font-weight:800}.omni-connection-card h3{margin:1px 0;font-size:calc(14px + var(--ui-font-delta, 0px))}.omni-connection-card header p{margin:0;font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.omni-connection-stats{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line,#dfe7ef);border-bottom:1px solid var(--line,#dfe7ef);padding:9px 0}.omni-connection-stats>div{display:grid;text-align:center;border-right:1px solid var(--line,#dfe7ef)}.omni-connection-stats>div:last-child{border:0}.omni-connection-stats b{font-size:calc(12px + var(--ui-font-delta, 0px))}.omni-connection-stats span{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);text-transform:uppercase}.omni-connection-card footer{display:flex;gap:6px;flex-wrap:wrap}.omni-connection-card footer .btn{font-size:calc(10px + var(--ui-font-delta, 0px));padding:7px 9px}.omni-native-note{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);line-height:1.4}.omni-conn-error{font-size:calc(10px + var(--ui-font-delta, 0px));color:#a22;background:#fff0f0;border:1px solid #ffd1d1;border-radius:8px;padding:7px}.omni-admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.omni-contact-list,.omni-event-list{display:grid;gap:3px;max-height:390px;overflow:auto}.omni-contact-list>div{display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:8px;align-items:center;padding:8px;border-bottom:1px solid var(--line,#e5ebf1)}.omni-contact-avatar{width:30px;height:30px;border-radius:9px;background:#f1f5f8;display:grid;place-items:center}.omni-contact-avatar svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.8}.omni-contact-list>div>div{display:grid;min-width:0}.omni-contact-list strong{font-size:calc(11px + var(--ui-font-delta, 0px));white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.omni-contact-list small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.omni-event-list>div{display:grid;grid-template-columns:10px 1fr;gap:7px;padding:7px 3px;border-bottom:1px solid var(--line,#e5ebf1)}.omni-event-list span{display:grid;min-width:0}.omni-event-list strong{font-size:calc(10px + var(--ui-font-delta, 0px))}.omni-event-list small{font-size:calc(9px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.omni-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.omni-template-list{display:grid;gap:6px;max-height:430px;overflow:auto;margin:10px 0}.omni-template-list>button{border:1px solid var(--line,#dfe7ef);background:var(--surface,#fff);color:inherit;border-radius:10px;padding:10px;display:grid;grid-template-columns:32px 1fr;gap:8px;text-align:left}.omni-template-list>button:hover{background:#eff8ff;border-color:#afd4f0}.omni-template-list>button>span{width:32px;height:32px;border-radius:50%;background:#eaf9f0;color:#14783d;display:grid;place-items:center}.omni-template-list svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2}.omni-template-list>button>div{display:grid;gap:2px}.omni-template-list strong{font-size:calc(12px + var(--ui-font-delta, 0px))}.omni-template-list small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#69798a);line-height:1.35}.omni-template-list em{font-size:calc(9px + var(--ui-font-delta, 0px));color:#14783d;font-style:normal;font-weight:800}.omni-modal-loading{display:flex;align-items:center;gap:8px;padding:18px;color:var(--muted,#69798a)}.omni-modal-loading i{width:16px;height:16px;border:2px solid #d3dde6;border-top-color:#0d72c7;border-radius:50%;animation:omniSpin .8s linear infinite}@keyframes omniSpin{to{transform:rotate(360deg)}}
@media(max-width:1100px){.omni-connections{grid-template-columns:1fr 1fr}.omni-top-grid{grid-template-columns:1fr}.omni-admin-grid{grid-template-columns:1fr}}
@media(max-width:760px){.omni-page{padding:10px;gap:10px}.omni-channel-filter{padding:6px}.omni-channel-filter button{padding:7px 2px}.omni-channel-filter button span{display:none}.omni-channel-mini{right:7px;bottom:5px}.omni-connections{grid-template-columns:1fr}.omni-form-grid{grid-template-columns:1fr}.omni-webhook{grid-template-columns:1fr}.omni-webhook .btn{justify-self:start}.omni-head-actions{width:100%}.omni-head-actions .btn{flex:1}.omni-wa-window{display:none}.omni-wa-composer-banner{padding:7px 9px}.omni-wa-composer-banner small{display:none}.omni-wa-composer-banner .btn{padding:7px 9px}.omni-admin-grid{grid-template-columns:1fr}.omni-page .ow-ticket-toolbar{gap:8px}.omni-connection-card header{grid-template-columns:40px minmax(0,1fr)}.omni-connection-card header>.status{grid-column:2;justify-self:start}.omni-template-list{max-height:55vh}}

/* Sprint 9 Final — templates dinâmicos, retry e mídia */
.omni-template-param-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;max-height:42vh;overflow:auto;padding:2px}.omni-template-preview{margin-top:12px;border:1px solid var(--line,#dfe7ef);background:#f7fafc;border-radius:12px;padding:11px;display:grid;gap:7px}.omni-tpl-preview-part{display:grid;gap:2px}.omni-tpl-preview-part small{font-size:calc(8px + var(--ui-font-delta, 0px));font-weight:900;color:#6a7b8c;letter-spacing:.08em}.omni-tpl-preview-part p{margin:0;font-size:calc(11px + var(--ui-font-delta, 0px));line-height:1.45;white-space:pre-wrap}.omni-delivery button{border:0;background:transparent;color:inherit;font:inherit;font-weight:900;text-decoration:underline;margin-left:5px;padding:0;cursor:pointer}.ow-chat-files{display:flex;flex-wrap:wrap;gap:7px;margin:10px 0 2px;padding-top:9px;border-top:1px dashed var(--line,#dfe7ef)}.ow-chat-file{display:inline-flex;align-items:center;gap:7px;max-width:260px;border:1px solid var(--line,#dfe7ef);background:var(--surface,#fff);border-radius:10px;padding:7px 9px;color:inherit;text-decoration:none}.ow-chat-file:hover{background:#f1f7fb;border-color:#b7d6ea}.ow-chat-file>svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8}.ow-chat-file>span{display:grid;min-width:0}.ow-chat-file strong{font-size:calc(10px + var(--ui-font-delta, 0px));white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ow-chat-file small{font-size:calc(8px + var(--ui-font-delta, 0px));color:var(--muted,#6f7e8d)}
@media(max-width:760px){.omni-template-param-grid{grid-template-columns:1fr;max-height:48vh}.ow-chat-file{max-width:100%}}

/* v1.8.1 · chat convertido em chamado */
.cw-converted-notice{display:flex;gap:12px;margin:0 0 14px;padding:14px;border:1px solid rgba(25,111,181,.24);border-radius:16px;background:rgba(25,111,181,.08)}
.cw-converted-notice>span{display:grid;place-items:center;flex:0 0 34px;height:34px;border-radius:10px;background:#176fb5;color:#fff;font-size:20px;font-weight:800}
.cw-converted-notice>div{min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:4px}
.cw-converted-notice small{font-size:10px;letter-spacing:.08em;font-weight:800;color:#176fb5}
.cw-converted-notice strong{font-size:15px;color:var(--ink,#10253b)}
.cw-converted-notice p{margin:0;font-size:12px;line-height:1.45;color:var(--muted,#5f7185)}
.cw-converted-open{margin-top:6px;padding:8px 11px;font-size:12px}


/* ===== assets/copilot.css ===== */
/* RBS Desk v1.4.0 — Copilot */
.cp-mode{display:inline-flex;align-items:center;border-radius:999px;padding:3px 8px;font-size:calc(10px + var(--ui-font-delta, 0px));font-weight:800;letter-spacing:.04em;background:rgba(83,99,119,.12);color:var(--muted,#64748b)}.cp-mode.ai{background:rgba(105,72,220,.12);color:#6848dc}.cp-mode.lite{background:rgba(27,58,75,.10);color:#1b3a4b}.cp-chat-pop{width:min(520px,calc(100vw - 24px));max-height:min(72vh,640px)}.cp-chat-pop header>div{display:flex;flex-direction:column;gap:2px}.cp-chat-pop header small{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#718096)}.cp-pop-actions{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line,#e5e7eb)}.cp-pop-scroll{overflow:auto;max-height:min(55vh,480px);padding:12px}.cp-result{display:grid;gap:12px}.cp-result-head{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#64748b)}.cp-result section{padding:10px 11px;border:1px solid var(--line,#e5e7eb);border-radius:12px;background:var(--card,#fff)}.cp-result section>small,.cp-section-title small{display:block;font-size:calc(9px + var(--ui-font-delta, 0px));font-weight:900;letter-spacing:.09em;color:var(--muted,#64748b);margin-bottom:5px}.cp-result p{margin:0;white-space:pre-wrap;line-height:1.45}.cp-result ol{margin:4px 0 0 20px;padding:0}.cp-result li{margin:5px 0;line-height:1.35}.cp-reply{background:rgba(27,58,75,.04)!important}.cp-reply .btn{margin-top:9px}.cp-section-title{display:flex;align-items:center;justify-content:space-between}.cp-sources{display:grid;gap:7px}.cp-source{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px;border:1px solid var(--line,#e5e7eb);border-radius:10px}.cp-source>div:first-child{min-width:0}.cp-source strong,.cp-source small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cp-source small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#64748b);margin-top:2px}.cp-source>div:last-child{display:flex;gap:4px}.cp-source .btn{padding:5px 8px;font-size:calc(10px + var(--ui-font-delta, 0px))}.cp-loading{display:flex;align-items:center;justify-content:center;gap:9px;padding:18px;color:var(--muted,#64748b)}.cp-loading i{width:16px;height:16px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:cpSpin .8s linear infinite}@keyframes cpSpin{to{transform:rotate(360deg)}}.cp-empty{text-align:center;padding:18px 10px}.cp-empty>span{font-size:calc(28px + var(--ui-font-delta, 0px))}.cp-empty strong{display:block;margin:7px 0}.cp-empty p{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted,#64748b);line-height:1.45}.cp-error{padding:12px;border-radius:10px;background:rgba(190,50,50,.08);color:#9b2c2c}.cp-ticket-strip{margin:10px 12px 0;border:1px solid var(--line,#dfe5eb);border-radius:14px;background:var(--card,#fff);overflow:hidden;flex:0 0 auto}.cp-ticket-strip>header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px}.cp-ticket-strip>header>div{display:flex;align-items:center;gap:9px}.cp-ticket-strip header strong,.cp-ticket-strip header small{display:block}.cp-ticket-strip header small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#64748b)}.cp-spark{font-size:calc(20px + var(--ui-font-delta, 0px))}.cp-ticket-result{display:none;border-top:1px solid var(--line,#e5e7eb);padding:12px;max-height:420px;overflow:auto}.cp-ticket-result.open{display:block}.cp-kb-smart{margin:12px 0;padding:12px;border:1px solid var(--line,#e5e7eb);border-radius:14px;background:linear-gradient(135deg,rgba(27,58,75,.04),rgba(105,72,220,.03))}.cp-kb-smart>header{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.cp-kb-smart>header>div{display:flex;gap:8px;align-items:center}.cp-kb-smart header strong,.cp-kb-smart header small{display:block}.cp-kb-smart header small{font-size:calc(10px + var(--ui-font-delta, 0px));color:var(--muted,#64748b)}.cp-kb-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:8px}.cp-kb-grid button{text-align:left;border:1px solid var(--line,#e5e7eb);border-radius:10px;background:var(--card,#fff);padding:10px;color:inherit}.cp-kb-grid button strong,.cp-kb-grid button small{display:block}.cp-kb-grid button small{margin-top:4px;color:var(--muted,#64748b);font-size:calc(11px + var(--ui-font-delta, 0px));line-height:1.35}@media(max-width:760px){.cp-chat-pop{position:fixed!important;left:8px!important;right:8px!important;bottom:calc(var(--ow-composer-h,108px) + 8px)!important;width:auto!important;max-height:56vh!important}.cp-pop-scroll{max-height:41vh}.cp-ticket-strip{margin:8px}.cp-result section{padding:9px}.cp-kb-grid{grid-template-columns:1fr}}

/* Sprint 10 final */
.cp-feedback{display:flex;align-items:center;gap:8px;margin-top:12px;padding-top:10px;border-top:1px solid var(--line,#d9e2ec);font-size:calc(12px + var(--ui-font-delta, 0px))}.cp-feedback small{margin-left:auto;color:var(--muted,#68778a)}.cp-confidence-warn{margin-bottom:10px;padding:8px 10px;border-radius:10px;background:rgba(245,158,11,.12);font-size:calc(12px + var(--ui-font-delta, 0px))}.cp-ticket-actions{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.cp-similar{padding:10px 12px 12px;border-top:1px solid var(--line,#d9e2ec)}.cp-similar-list{display:grid;gap:7px}.cp-similar-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:9px 10px;border:1px solid var(--line,#d9e2ec);border-radius:11px}.cp-similar-row.dup{border-color:rgba(245,158,11,.55);background:rgba(245,158,11,.06)}.cp-similar-row>div{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.cp-similar-row>div:first-child{display:grid;gap:2px}.cp-similar-row small,.cp-similar-row em{font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#68778a)}.cp-similar-row em{font-style:normal;font-weight:700;color:#b36a00}.cp-admin-metrics{margin-top:12px}.cp-range-value{display:flex;justify-content:space-between;font-size:calc(11px + var(--ui-font-delta, 0px));color:var(--muted,#68778a);margin-top:4px}.cp-range-value strong{color:inherit}.cp-admin-usage{display:grid;gap:8px}.cp-admin-usage>div{display:grid;gap:2px;padding:9px;border:1px solid var(--line,#d9e2ec);border-radius:10px}.cp-admin-usage span{font-size:calc(12px + var(--ui-font-delta, 0px));color:var(--muted,#68778a)}.cp-admin-row{width:100%;display:flex;align-items:center;justify-content:space-between;text-align:left;border:0;border-bottom:1px solid var(--line,#d9e2ec);background:transparent;padding:10px 0;color:inherit}.cp-admin-row div{display:grid;gap:2px}.cp-admin-row small{color:var(--muted,#68778a)}
@media(max-width:760px){.cp-ticket-strip header{align-items:flex-start}.cp-ticket-actions{width:100%;justify-content:flex-start}.cp-similar-row{align-items:flex-start;flex-direction:column}.cp-feedback{flex-wrap:wrap}.cp-feedback small{width:100%;margin-left:0}}


/* ===== assets/automationbot.css ===== */
/* Sprint 11 — Automation Studio & Chatbot */
.s11-tabs{display:flex;gap:8px;overflow:auto;padding:4px 0 12px}.s11-tabs button{border:1px solid var(--border);background:var(--card);color:var(--text);border-radius:999px;padding:9px 14px;font-weight:700;white-space:nowrap}.s11-tabs button.active{background:var(--navy);color:#fff;border-color:var(--navy)}
.s11-panel{min-width:0}.s11-list{display:grid;gap:10px}.s11-card{display:flex;justify-content:space-between;gap:14px;background:var(--card);border:1px solid var(--border);border-radius:16px;padding:14px}.s11-card-main{min-width:0;flex:1}.s11-card-main p{margin:7px 0 0;color:var(--muted);font-size:calc(13px + var(--ui-font-delta, 0px))}.s11-title{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.s11-title strong{font-size:calc(15px + var(--ui-font-delta, 0px))}.s11-card-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.s11-run-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.s11-run{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 0;border-bottom:1px solid var(--border)}.s11-run:last-child{border-bottom:0}.s11-run div{display:grid;gap:3px}.s11-run small{color:var(--muted)}
.s11-flow-steps{display:flex;gap:8px;align-items:center;flex-wrap:wrap;background:var(--card);border:1px solid var(--border);border-radius:16px;padding:16px}.s11-flow-steps span{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--navy);color:white;font-weight:800}.s11-flow-steps i{color:var(--muted)}.s11-bot-preview{display:grid;gap:10px}.s11-bot-preview>div{display:flex;gap:10px;align-items:flex-start}.s11-bot-preview>div>span{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--navy);color:#fff}.s11-bot-preview section{display:grid;gap:3px}.s11-bot-preview section small{color:var(--muted);text-transform:uppercase}.s11-bot-preview section p{display:flex;gap:5px;flex-wrap:wrap}.s11-bot-preview section em{font-style:normal;border:1px solid var(--border);border-radius:999px;padding:3px 8px;font-size:calc(12px + var(--ui-font-delta, 0px))}
.s11-bot-start{width:100%;margin:0 0 8px;display:flex;justify-content:center;gap:7px;border-style:dashed}.s11-client-bot{display:grid;gap:10px;min-height:0}.s11-bot-head{display:flex;align-items:center;gap:10px}.s11-bot-head>span{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:var(--navy);color:white}.s11-bot-head>div{display:grid}.s11-bot-head small{color:var(--muted);font-size:calc(10px + var(--ui-font-delta, 0px))}.s11-bot-thread{display:flex;flex-direction:column;gap:8px;max-height:300px;overflow:auto;padding:4px}.s11-bot-msg{max-width:88%;padding:9px 11px;border-radius:14px;background:var(--soft);align-self:flex-start}.s11-bot-msg.user{align-self:flex-end;background:var(--navy);color:white}.s11-bot-msg small{opacity:.72;font-size:calc(10px + var(--ui-font-delta, 0px))}.s11-bot-msg p{margin:3px 0 0;white-space:pre-wrap}.s11-bot-options{display:grid;grid-template-columns:1fr 1fr;gap:7px}.s11-bot-options button,.s11-bot-articles button{border:1px solid var(--border);background:var(--card);color:var(--text);border-radius:12px;padding:10px;text-align:left}.s11-bot-input{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:end}.s11-bot-input textarea{min-height:70px}.s11-human-now{width:100%}.s11-bot-articles{display:grid;gap:6px}.s11-bot-articles>small{font-weight:700;color:var(--muted)}.s11-bot-articles button{display:grid;gap:3px}.s11-bot-articles span{color:var(--muted);font-size:calc(12px + var(--ui-font-delta, 0px))}.s11-apply-now{margin-top:10px;width:100%}
@media(max-width:800px){.s11-card{flex-direction:column}.s11-card-actions{justify-content:flex-end}.s11-run-grid{grid-template-columns:1fr}.s11-metrics{grid-template-columns:1fr 1fr!important}.s11-bot-options{grid-template-columns:1fr}.s11-bot-input{grid-template-columns:1fr}.s11-bot-input .btn{width:100%}}
.s11-head-status{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.s11-run-actions{display:flex;gap:8px;flex-wrap:wrap}.s11-quality{margin:0}.s11-quality-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.s11-quality-item{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--border);border-radius:12px;padding:10px;background:var(--soft)}.s11-quality-item>div{display:grid;gap:3px}.s11-quality-item small{color:var(--muted)}.s11-run-btn{width:100%;border:0;background:transparent;color:var(--text);text-align:left;cursor:pointer}.s11-run-btn:hover{background:var(--soft)}.s11-detail-list{display:grid;gap:10px;max-height:60vh;overflow:auto}.s11-detail-list>div{display:grid;gap:4px;border-bottom:1px solid var(--border);padding-bottom:8px}.s11-detail-list small{color:var(--muted)}.s11-detail-list pre{white-space:pre-wrap;word-break:break-word;background:var(--soft);border:1px solid var(--border);border-radius:10px;padding:10px;font-size:calc(11px + var(--ui-font-delta, 0px));max-height:220px;overflow:auto}.s11-live-confirm{margin-top:10px;padding:10px;border:1px dashed var(--border);border-radius:12px;background:var(--soft)}.s11-bot-abandon{width:100%;opacity:.82}
@media(max-width:800px){.s11-quality-grid{grid-template-columns:1fr}.s11-head-status{justify-content:flex-start}.s11-run-actions{width:100%}.s11-run-actions .btn{flex:1}}


/* ===== assets/v155_profiles_responsive.css ===== */
/* RBS Desk v1.5.5 — profiles, responsive desktop rail and chat-only inbox */
.v155-avatar{overflow:hidden}.v155-avatar img{width:100%;height:100%;display:block;object-fit:cover;border-radius:inherit}.v155-avatar.hero{width:64px;height:64px;font-size:18px}.shell-avatar{width:32px;height:32px}.ow-profile .shell-avatar{width:30px;height:30px}.v155-profile-heading{margin-bottom:12px}.v155-profile-hero{display:flex;align-items:center;gap:14px}.v155-profile-hero h2{margin:2px 0 3px}.v155-profile-grid{display:grid;gap:12px}.v155-profile-card{display:grid;gap:12px}.v155-avatar-editor{display:grid;grid-template-columns:auto auto minmax(0,1fr);align-items:center;gap:10px}.v155-avatar-editor>small{color:var(--muted,#6b7c8d)}.v155-profile-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px}.v155-span-2{grid-column:1/-1}.v155-profile-fields .field small{display:block;margin-top:5px;color:var(--muted,#6b7c8d);font-size:12px;line-height:1.35}.v155-profile-actions{display:flex;justify-content:flex-end}.v155-profile-loading{padding:28px;display:flex;align-items:center;gap:10px}.v155-spinner{width:18px;height:18px;border:2px solid #cbd7e0;border-top-color:#176bba;border-radius:50%;animation:v155spin .8s linear infinite}@keyframes v155spin{to{transform:rotate(360deg)}}
.v155-chat-company{display:block!important;font-size:calc(8px + var(--ui-font-delta,0px));font-style:normal;font-weight:650;color:#718393;margin-top:1px}.v155-ticket-person{display:flex;align-items:center;gap:8px;margin:8px 0 2px}.v155-ticket-person .ow-avatar{width:34px;height:34px}.v155-ticket-person>div{display:grid}.v155-ticket-person strong{font-size:calc(10px + var(--ui-font-delta,0px))}.v155-ticket-person span{font-size:calc(8px + var(--ui-font-delta,0px));color:#71818f}.v155-inbox-channels{font-weight:700;color:#66798a}.v155-chat-only-inbox{grid-template-rows:auto auto auto minmax(0,1fr) auto!important}.v155-chat-only-inbox .omni-channel-filter{display:none!important}.v155-chat-only-inbox .omni-channel-mini{position:static!important;justify-self:end;align-self:center;white-space:nowrap}.v155-chat-only-inbox .ow-inbox-item{grid-template-columns:40px minmax(0,1fr) auto}.v155-chat-only-inbox .ow-take{grid-column:3;margin-top:-2px}
/* Desktop responsiveness: no word collision, no horizontal rail scrollbar. */
.ow-nav,.ow-nav nav,.ow-nav-foot{min-width:0}.ow-nav nav{overflow-y:auto!important;overflow-x:hidden!important;scrollbar-width:none}.ow-nav nav::-webkit-scrollbar{width:0;height:0}.ow-nav nav button,.ow-nav-foot>button{min-width:0;max-width:100%;overflow:hidden}.ow-nav nav button>span,.ow-nav-foot>button>span,.ow-profile small{max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ow-brand{min-width:0}.ow-shell{transition:grid-template-columns .18s ease}.ow-workspace{min-width:0}.ow-inbox,.ow-center,.ow-context{min-width:0}
@media (min-width:1181px){.ow-shell{--ow-nav-w:112px}.ow-nav nav button,.ow-nav-foot>button{padding-left:7px;padding-right:7px}.ow-nav nav button>span{font-size:calc(10px + var(--ui-font-delta,0px))}.ow-workspace{grid-template-columns:minmax(280px,320px) minmax(360px,1fr) minmax(270px,310px)}}
@media (min-width:761px) and (max-width:1180px){.ow-shell{--ow-nav-w:70px}.ow-nav{padding:8px 6px}.ow-brand{height:48px}.ow-brand span{width:38px;height:34px}.ow-nav nav button,.ow-nav-foot>button{min-height:50px;padding:6px;gap:0}.ow-nav nav button>span,.ow-nav-foot>button>span:not(.v155-avatar),.ow-profile small{display:none!important}.ow-nav nav button svg,.ow-nav-foot>button svg{width:22px;height:22px}.ow-nav nav button b{right:3px;top:3px}.ow-workspace{grid-template-columns:minmax(250px,285px) minmax(340px,1fr)}.ow-context{display:none}.ow-chat-head-actions>button{padding:0 7px}.ow-chat-head-actions #owConvertBtn{font-size:0}.ow-chat-head-actions #owConvertBtn:after{content:'Chamado';font-size:calc(9px + var(--ui-font-delta,0px))}.ow-top{padding-left:8px;padding-right:8px}.ow-tab{min-width:104px;max-width:190px}}
@media (min-width:761px) and (max-width:900px){.ow-workspace{grid-template-columns:minmax(230px,260px) minmax(0,1fr)}.ow-inbox>header{padding-left:8px;padding-right:8px}.ow-presence-select{max-width:98px}.ow-inbox-tabs{padding-left:6px;padding-right:6px}.ow-inbox-tabs button{padding-left:2px;padding-right:2px}.ow-chat-title>small{display:none}.ow-chat-head-actions #owConvertBtn,.ow-chat-head-actions #owTransferBtn{display:none}}
@media (max-width:760px){.v155-profile-fields{grid-template-columns:1fr}.v155-span-2{grid-column:auto}.v155-avatar-editor{grid-template-columns:auto 1fr}.v155-avatar-editor>small{grid-column:1/-1}.v155-profile-hero{align-items:flex-start}.v155-ticket-person{margin-top:5px}.v155-chat-company{max-width:46vw;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.v155-chat-only-inbox .ow-inbox-item{grid-template-columns:40px minmax(0,1fr) auto}.v155-chat-only-inbox .omni-channel-mini{font-size:8px!important;padding:3px 5px}}


/* ===== assets/management_s12.css ===== */
/* Sprint 12 — Gestão, Analytics & BI Operacional */
.mg12-page{display:grid;gap:16px}.mg12-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}.mg12-head h1{margin:2px 0 4px}.mg12-head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.mg12-live{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;padding:8px 11px;background:#fff;font-size:12px;color:var(--muted)}.mg12-live i{width:8px;height:8px;background:#13a268;border-radius:50%;box-shadow:0 0 0 4px rgba(19,162,104,.12)}.mg12-period{min-height:40px;padding:8px 34px 8px 11px}.mg12-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}.mg12-kpi{appearance:none;text-align:left;border:1px solid var(--line);border-radius:16px;background:#fff;padding:14px;min-width:0;cursor:pointer}.mg12-kpi:hover{border-color:#abc4da;box-shadow:0 6px 18px rgba(12,42,70,.06)}.mg12-kpi small{display:block;color:var(--muted);font-size:11px;font-weight:700}.mg12-kpi strong{display:block;font-size:28px;line-height:1.05;margin:6px 0 3px;color:var(--ink)}.mg12-kpi em{font-size:11px;color:var(--muted);font-style:normal}.mg12-kpi.warn strong{color:#a86600}.mg12-kpi.err strong{color:#b42318}.mg12-kpi.ok strong{color:#078451}.mg12-grid-2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:12px}.mg12-grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.mg12-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:15px;min-width:0}.mg12-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:12px}.mg12-card-head h2{margin:0;font-size:16px}.mg12-card-head span{color:var(--muted);font-size:11px}.mg12-chart{height:190px;display:flex;align-items:stretch}.mg12-chart svg{width:100%;height:100%;overflow:visible}.mg12-legend{display:flex;gap:14px;flex-wrap:wrap;font-size:11px;color:var(--muted);margin-top:8px}.mg12-legend i{display:inline-block;width:10px;height:3px;border-radius:4px;margin-right:5px;vertical-align:middle}.mg12-legend .opened{background:#1769aa}.mg12-legend .resolved{background:#13a268}.mg12-bars{display:grid;gap:10px}.mg12-bar-top{display:flex;justify-content:space-between;gap:10px;font-size:12px}.mg12-bar-track{height:8px;background:#edf2f6;border-radius:999px;overflow:hidden}.mg12-bar-track i{display:block;height:100%;border-radius:inherit;background:#1769aa}.mg12-alerts{display:grid;gap:7px}.mg12-alert{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;width:100%;border:1px solid var(--line);background:#fff;border-radius:13px;padding:10px;text-align:left;cursor:pointer}.mg12-alert:hover{background:#f8fbfd}.mg12-alert>b{min-width:44px;color:#0c5c9e}.mg12-alert strong,.mg12-alert small{display:block}.mg12-alert small{color:var(--muted);margin-top:2px;font-size:10px}.mg12-risk{font-size:10px;font-weight:800;border-radius:999px;padding:5px 7px;background:#fff2d6;color:#955d00;white-space:nowrap}.mg12-risk.over{background:#fde9e7;color:#b42318}.mg12-mini-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.mg12-mini{border:1px solid var(--line);border-radius:12px;padding:10px;background:#fbfcfd}.mg12-mini small{display:block;color:var(--muted);font-size:10px}.mg12-mini strong{display:block;font-size:20px;margin-top:3px}.mg12-list{display:grid;gap:7px}.mg12-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;border-bottom:1px solid var(--line);padding:9px 0}.mg12-row:last-child{border-bottom:0}.mg12-row strong,.mg12-row small{display:block}.mg12-row small{font-size:10px;color:var(--muted);margin-top:2px}.mg12-row-kpis{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.mg12-chip{font-size:10px;font-weight:700;padding:5px 7px;border-radius:999px;background:#eef4f8;color:#284b67;white-space:nowrap}.mg12-chip.ok{background:#e8f7ef;color:#087a4c}.mg12-chip.warn{background:#fff2d6;color:#955d00}.mg12-chip.err{background:#fde9e7;color:#b42318}.mg12-operator{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid var(--line)}.mg12-operator:last-child{border-bottom:0}.mg12-avatar{width:36px;height:36px;border-radius:50%;background:#eef5fb;display:grid;place-items:center;font-size:11px;font-weight:800;color:#1769aa;overflow:hidden}.mg12-avatar img{width:100%;height:100%;object-fit:cover}.mg12-presence{width:8px;height:8px;border-radius:50%;display:inline-block;margin-right:4px;background:#aeb8c1}.mg12-presence.online{background:#13a268}.mg12-presence.busy{background:#dd8b00}.mg12-presence.away{background:#d8a111}.mg12-table-wrap{overflow:auto;border:1px solid var(--line);border-radius:15px}.mg12-table{width:100%;border-collapse:collapse;min-width:820px}.mg12-table th,.mg12-table td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);font-size:12px}.mg12-table th{position:sticky;top:0;background:#f5f8fa;color:#4f6375;font-size:10px;text-transform:uppercase;letter-spacing:.04em}.mg12-table tbody tr:hover{background:#f9fbfd}.mg12-dim-tabs{display:flex;gap:6px;flex-wrap:wrap}.mg12-dim-tabs button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 11px;font-size:11px;cursor:pointer}.mg12-dim-tabs button.active{background:#0b1e34;color:#fff;border-color:#0b1e34}.mg12-empty{padding:28px;text-align:center;color:var(--muted);font-size:12px}.mg12-saved{display:grid;gap:7px}.mg12-saved-item{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:10px}.mg12-saved-item button{border:0;background:transparent;cursor:pointer;color:#0c5c9e;font-weight:700}.mg12-widget-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:12px 0}.mg12-widget-option{display:flex;gap:8px;align-items:center;border:1px solid var(--line);border-radius:11px;padding:10px;font-size:12px}.mg12-hub{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.mg12-hub button{min-height:132px;text-align:left;border:1px solid var(--line);border-radius:18px;background:#fff;padding:16px;cursor:pointer;display:flex;flex-direction:column;align-items:flex-start;gap:7px}.mg12-hub button:hover{border-color:#abc4da;box-shadow:0 8px 24px rgba(12,42,70,.06)}.mg12-hub i{font-style:normal;font-size:22px}.mg12-hub strong{font-size:15px}.mg12-hub small{font-size:11px;color:var(--muted);line-height:1.4}.mg12-score{display:flex;justify-content:space-between;align-items:baseline;padding:11px 0;border-bottom:1px solid var(--line)}.mg12-score:last-child{border-bottom:0}.mg12-score strong{font-size:26px}.mg12-score span{font-size:11px;color:var(--muted)}
@media(max-width:1180px){.mg12-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.mg12-grid-3{grid-template-columns:1fr 1fr}.mg12-hub{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:820px){.mg12-grid-2,.mg12-grid-3{grid-template-columns:1fr}.mg12-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-hub{grid-template-columns:1fr}.mg12-head-actions{width:100%}.mg12-period{flex:1}.mg12-widget-grid{grid-template-columns:1fr}}
@media(max-width:520px){.mg12-kpis{grid-template-columns:1fr 1fr}.mg12-kpi{padding:12px}.mg12-kpi strong{font-size:24px}.mg12-card{padding:12px}.mg12-mini-grid{grid-template-columns:1fr 1fr}.mg12-alert{grid-template-columns:1fr auto}.mg12-alert>b{grid-column:1/-1}.mg12-row{align-items:flex-start}.mg12-row-kpis{justify-content:flex-start}.mg12-head-actions .btn{flex:1}}
/* Sprint 12 FINAL — Report Builder, comparação, metas, drill-down e Quality Gate */
.mg12-builder{padding-bottom:16px}.mg12-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:10px}.mg12-filter-grid label,.mg12-goal-grid label{display:grid;gap:5px;font-size:11px;font-weight:700;color:#54697a}.mg12-filter-grid select,.mg12-filter-grid input,.mg12-goal-grid input{min-height:42px;border:1px solid var(--line);border-radius:11px;background:#fff;padding:8px 10px;color:var(--ink);font:inherit}.mg12-filter-search{grid-column:span 2}.mg12-compare-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}.mg12-compare{border:1px solid var(--line);border-radius:16px;background:#fff;padding:13px;display:grid;grid-template-columns:1fr auto;gap:4px 8px;align-items:end}.mg12-compare small{grid-column:1/-1;color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.mg12-compare strong{font-size:22px;line-height:1}.mg12-compare em{grid-column:1/-1;font-style:normal;color:var(--muted);font-size:10px}.mg12-delta{font-size:10px;font-weight:800;border-radius:999px;padding:4px 6px}.mg12-delta.good{background:#e8f7ef;color:#087a4c}.mg12-delta.bad{background:#fde9e7;color:#b42318}.mg12-delta.flat{background:#eef4f8;color:#607485}.mg12-goal{display:inline-flex;width:max-content;max-width:100%;font-size:9px;font-weight:800;border-radius:999px;padding:3px 6px}.mg12-goal.ok{background:#e8f7ef;color:#087a4c}.mg12-goal.miss{background:#fff2d6;color:#955d00}.mg12-goal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:8px 0 16px}.mg12-export-actions{display:flex;gap:5px;flex-wrap:wrap}.mg12-export-actions .btn{min-width:58px}.mg12-drill-row{cursor:pointer}.mg12-drill-row td:first-child small{display:block;color:var(--muted);font-size:9px;margin-top:2px}.mg12-drill-list{display:grid;gap:7px;max-height:58vh;overflow:auto;margin:12px 0}.mg12-drill-list>button{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;width:100%;text-align:left;border:1px solid var(--line);background:#fff;border-radius:12px;padding:10px;cursor:pointer}.mg12-drill-list>button:hover{background:#f8fbfd}.mg12-drill-list b{color:#0c5c9e}.mg12-drill-list strong,.mg12-drill-list small{display:block}.mg12-drill-list small{color:var(--muted);font-size:10px;margin-top:2px}.mg12-quality-score{min-width:110px;border:1px solid var(--line);background:#fff;border-radius:18px;padding:14px;text-align:center}.mg12-quality-score strong{display:block;font-size:30px}.mg12-quality-score span{font-size:11px;font-weight:800}.mg12-quality-score.ok{border-color:#a9dec4;background:#f1fbf6;color:#087a4c}.mg12-quality-score.warn{border-color:#efd390;background:#fff9e8;color:#955d00}.mg12-quality-list{display:grid;gap:8px}.mg12-quality-item{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:center;border:1px solid var(--line);border-radius:13px;background:#fff;padding:11px}.mg12-quality-item strong,.mg12-quality-item small{display:block}.mg12-quality-item small{color:var(--muted);font-size:11px;margin-top:2px}.mg12-qicon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-weight:900}.mg12-qicon.ok{background:#e8f7ef;color:#087a4c}.mg12-qicon.warn{background:#fff2d6;color:#955d00}
@media(max-width:1180px){.mg12-filter-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}.mg12-compare-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:820px){.mg12-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-filter-search{grid-column:1/-1}.mg12-compare-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mg12-export-actions{width:100%}.mg12-export-actions .btn{flex:1}.mg12-goal-grid{grid-template-columns:1fr}}
@media(max-width:520px){.mg12-filter-grid,.mg12-compare-grid{grid-template-columns:1fr}.mg12-filter-search{grid-column:auto}.mg12-drill-list>button{grid-template-columns:1fr auto}.mg12-drill-list b{grid-column:1/-1}}


/* ===== assets/integrations_s13.css ===== */
/* Sprint 13 FINAL — Central de Integrações */
.i13-head{gap:24px}.i13-head-kpis{display:flex;gap:10px;flex-wrap:wrap}.i13-head-kpis>div{min-width:100px;padding:10px 14px;border:1px solid var(--line,#dce5ec);border-radius:14px;background:var(--card,#fff);display:grid}.i13-head-kpis b{font-size:20px}.i13-head-kpis span{font-size:11px;color:var(--muted,#657485)}.i13-tabs{display:flex;gap:8px;overflow:auto;padding:2px 0 12px}.i13-tabs button{white-space:nowrap;border:1px solid var(--line,#dce5ec);background:var(--card,#fff);border-radius:12px;padding:10px 14px;font-weight:700}.i13-tabs button.active{background:#0b2d4d;color:#fff;border-color:#0b2d4d}.i13-grid{display:grid;gap:14px}.i13-grid.two{grid-template-columns:minmax(0,1.2fr) minmax(320px,.8fr)}.i13-section{padding:18px}.i13-section h2{margin:0 0 4px}.i13-section h3{margin-top:18px}.i13-section>p,.i13-section-head p{color:var(--muted,#657485);margin:4px 0 14px}.i13-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.i13-item{display:flex;justify-content:space-between;gap:16px;padding:14px 0;border-top:1px solid var(--line,#e3e9ef)}.i13-item:first-of-type{border-top:0}.i13-item>div:first-child{min-width:0}.i13-item strong{display:block}.i13-item small{display:block;color:var(--muted,#657485);margin-top:3px;overflow-wrap:anywhere}.i13-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.i13-pills{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}.i13-pill{font-size:10px;font-weight:700;padding:4px 7px;border-radius:999px;background:#edf5fb;color:#175d92}.i13-pill.event{background:#f0f7f3;color:#24734d}.i13-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:800}.i13-badge.ok{background:#eaf7f0;color:#147545}.i13-badge.warn{background:#fff4e6;color:#985d05}.i13-code-row{display:flex;gap:8px;align-items:center}.i13-code-row code{flex:1;overflow:auto;background:#f3f6f8;padding:10px;border-radius:10px}.i13-code{white-space:pre-wrap;overflow:auto;background:#091d31;color:#dff2ff;border-radius:14px;padding:15px;line-height:1.55;font-size:12px}.i13-note{display:grid;gap:3px;padding:12px;border-radius:12px;background:#f4f8fb;margin:12px 0}.i13-note span{color:var(--muted,#657485);font-size:12px}.i13-definition-list{display:grid;gap:7px}.i13-definition-list>div{display:grid;grid-template-columns:minmax(130px,.5fr) 1fr;gap:10px;padding:8px 0;border-bottom:1px solid var(--line,#e3e9ef)}.i13-definition-list span{font-size:12px;color:var(--muted,#657485)}.i13-table-wrap{overflow:auto}.i13-table{width:100%;border-collapse:collapse}.i13-table th,.i13-table td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line,#e3e9ef);font-size:12px;vertical-align:top}.i13-table th{color:var(--muted,#657485);font-size:10px;text-transform:uppercase;letter-spacing:.05em}.i13-status{font-weight:800;text-transform:capitalize}.i13-status.delivered{color:#16804d}.i13-status.failed{color:#b62d24}.i13-status.retry{color:#a36900}.i13-error{color:#b62d24}.block{display:block}.i13-empty{padding:28px 10px;text-align:center;color:var(--muted,#657485)}.i13-onboarding{display:grid;grid-template-columns:1fr 1fr;gap:14px}.i13-step{display:grid;grid-template-columns:32px 1fr auto;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line,#e3e9ef)}.i13-step>span{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:#e9eff4;font-weight:800}.i13-step.done>span{background:#dff3e8;color:#147545}.i13-step small{display:block;color:var(--muted,#657485)}.i13-list{line-height:1.7;padding-left:22px}.i13-quality-head{display:flex;justify-content:space-between;align-items:center}.i13-quality-head>strong{font-size:28px}.i13-check{display:grid;grid-template-columns:28px 1fr;gap:9px;padding:10px 0;border-bottom:1px solid var(--line,#e3e9ef)}.i13-check>span{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-weight:800;background:#e9eff4}.i13-check.ok>span{background:#dff3e8;color:#147545}.i13-check.warn>span{background:#fff1db;color:#985d05}.i13-check small{display:block;color:var(--muted,#657485)}.i13-secret{display:flex;gap:8px;align-items:center}.i13-secret code{flex:1;word-break:break-all;background:#f3f6f8;border-radius:12px;padding:12px}.i13-token-warning{padding:10px 12px;background:#fff4e6;color:#8b5a08;border-radius:12px;margin:10px 0}.i13-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.i13-checkline{display:flex!important;gap:8px;align-items:flex-start;padding:7px 0}.i13-checkline input{width:auto!important;margin-top:3px}.i13-checkline span{display:grid}.i13-checkline small{color:var(--muted,#657485)}fieldset{border:1px solid var(--line,#dce5ec);border-radius:12px;padding:10px 14px;margin-top:10px}legend{font-weight:800;font-size:12px}.i13-loading{padding:40px;text-align:center;color:var(--muted,#657485)}
@media(max-width:980px){.i13-grid.two,.i13-onboarding{grid-template-columns:1fr}.i13-head{align-items:flex-start}.i13-head-kpis{width:100%}}
@media(max-width:640px){.i13-section-head,.i13-item{flex-direction:column}.i13-actions{justify-content:flex-start}.i13-form-grid{grid-template-columns:1fr}.i13-definition-list>div{grid-template-columns:1fr}.i13-head-kpis>div{flex:1}.i13-tabs{margin-inline:-4px}}

/* Sprint 13 FINAL */
.i13-doc-actions{margin:10px 0 14px;display:flex;gap:8px;flex-wrap:wrap}
.i13-health-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:14px 0 18px}
.i13-health-grid>div{border:1px solid var(--line,#dfe6ee);border-radius:14px;padding:14px;background:var(--surface,#fff);display:flex;flex-direction:column;gap:3px}
.i13-health-grid b{font-size:1.35rem;line-height:1.1}
.i13-health-grid span{font-size:.82rem;color:var(--muted,#66788a)}
.i13-mini{padding:5px 8px;min-height:30px;font-size:.78rem;margin-left:6px}
@media(max-width:760px){.i13-health-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.i13-mini{margin:6px 0 0;display:block}}


/* ===== assets/resilience_s14.css ===== */
/* Sprint 14 — Central de Resiliência */
.r14-loading{padding:44px;text-align:center;color:var(--muted)}.r14-head{gap:22px}.r14-score{min-width:150px;border:1px solid var(--line);background:var(--card);border-radius:18px;padding:13px 18px;display:grid;text-align:right}.r14-score strong{font-size:28px;color:var(--navy)}.r14-score span{font-size:10px;color:var(--muted)}.r14-tabs{display:flex;gap:7px;overflow:auto;padding:2px 0 12px;scrollbar-width:none}.r14-tabs button{white-space:nowrap;border:1px solid var(--line);background:var(--card);color:var(--text);border-radius:12px;padding:10px 13px;font-size:11px;font-weight:800}.r14-tabs button.active{background:var(--navy);border-color:var(--navy);color:#fff}.r14-grid{display:grid;gap:12px}.r14-grid.two{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.r14-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.r14-section{padding:17px}.r14-section>p,.r14-section-head p{margin-top:4px}.r14-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.r14-mt{margin-top:12px}.r14-badge{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:900;letter-spacing:.04em}.r14-badge.ok{background:#e7f6ee;color:#147a50}.r14-badge.warn{background:#fff3d9;color:#8a5c00}.r14-badge.info{background:#eaf3fb;color:#176bba}.r14-checks{display:grid;margin-top:10px}.r14-check{display:grid;grid-template-columns:28px 1fr auto;gap:9px;align-items:center;padding:10px 0;border-top:1px solid var(--line)}.r14-check:first-child{border-top:0}.r14-check>span:first-child{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-weight:900;background:#eef2f5}.r14-check.ok>span:first-child{background:#e7f6ee;color:#147a50}.r14-check.warn>span:first-child{background:#fff3d9;color:#8a5c00}.r14-check b{font-size:11px;color:var(--navy)}.r14-check small{display:block;font-size:9px;color:var(--muted);margin-top:2px}.r14-fingerprint{display:grid;gap:5px;margin:12px 0}.r14-fingerprint small{font-size:9px;color:var(--muted);text-transform:uppercase;font-weight:800}.r14-fingerprint code{padding:10px;border-radius:10px;background:#f2f5f7;overflow-wrap:anywhere;font-size:10px}.r14-kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.r14-kpis>div{border:1px solid var(--line);border-radius:12px;padding:10px;display:grid}.r14-kpis b{font-size:17px;color:var(--navy);overflow-wrap:anywhere}.r14-kpis span{font-size:9px;color:var(--muted)}.r14-note,.r14-callout{display:grid;gap:3px;background:#f4f7fa;border:1px solid var(--line);border-radius:12px;padding:11px;margin-top:11px}.r14-callout.secure{background:#eef8f3;border-color:#cfe7da}.r14-note b,.r14-callout b{font-size:10px;color:var(--navy)}.r14-note span,.r14-callout span{font-size:9px;color:var(--muted);line-height:1.5}.r14-mini-card{padding:14px;display:grid;gap:7px}.r14-mini-card>span{font-size:9px;color:var(--muted);font-weight:800;text-transform:uppercase}.r14-mini-card>b{font-size:14px;color:var(--navy)}.r14-mini-card .btn{justify-self:start}.r14-evidence-big{display:grid;gap:4px;margin:12px 0}.r14-evidence-big b{font-size:16px}.r14-evidence-big small{color:var(--muted)}.r14-section pre{white-space:pre-wrap;overflow:auto;background:#091d31;color:#dff2ff;border-radius:12px;padding:12px;font-size:10px;max-height:260px}.r14-file{display:grid;gap:6px;margin:14px 0}.r14-file span,.r14-section .field>span{font-size:9px;font-weight:850;color:var(--muted);text-transform:uppercase}.r14-file input{border:1px dashed #aab8c5;background:#f8fafb;border-radius:12px;padding:12px;width:100%}.r14-drill{display:grid;gap:6px;padding:18px;border-radius:16px;margin:12px 0}.r14-drill.ok{background:#eaf7f0;border:1px solid #cbe6d7}.r14-drill.warn{background:#fff4e6;border:1px solid #eed6a8}.r14-drill strong{font-size:22px}.r14-drill span{font-size:10px;color:var(--muted)}.r14-drill b{font-size:11px}.r14-issues{padding-left:20px;color:var(--red);font-size:10px;line-height:1.6}.r14-definition{display:grid;margin-top:12px}.r14-definition>div{display:grid;grid-template-columns:120px 1fr;gap:9px;padding:9px 0;border-top:1px solid var(--line)}.r14-definition>div:first-child{border-top:0}.r14-definition span{font-size:9px;color:var(--muted)}.r14-definition b,.r14-definition code{font-size:10px;overflow-wrap:anywhere}.r14-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}.r14-pills>span{background:#eef4f8;border-radius:999px;padding:6px 9px;font-size:9px;font-weight:800}.r14-pills small{opacity:.65}.r14-table-wrap{overflow:auto;margin-top:10px}.r14-table{width:100%;border-collapse:collapse}.r14-table th,.r14-table td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line);font-size:10px}.r14-table th{font-size:8px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.r14-deps{display:grid;gap:10px;margin-top:14px}.r14-dep{border:1px solid var(--line);border-left-width:4px;border-radius:14px;padding:13px}.r14-dep.high{border-left-color:#b42318}.r14-dep.medium{border-left-color:#b77700}.r14-dep.low{border-left-color:#147a50}.r14-dep.external{border-left-color:#176bba}.r14-dep-top{display:flex;justify-content:space-between;gap:10px}.r14-dep-top b{display:block;font-size:11px;color:var(--navy)}.r14-dep-top small{display:block;font-size:9px;color:var(--muted);margin-top:2px}.r14-dep-top>span{font-size:8px;font-weight:900;white-space:nowrap}.r14-dep p{margin-top:8px}.r14-exit{display:grid;gap:2px;margin-top:8px;background:#f5f8fa;border-radius:10px;padding:9px}.r14-exit b{font-size:9px}.r14-exit span{font-size:9px;color:var(--muted)}.r14-runbooks{display:grid;gap:8px;margin-top:12px}.r14-runbooks details{border:1px solid var(--line);border-radius:12px;background:#fff;padding:0 12px}.r14-runbooks summary{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 0;cursor:pointer;font-size:10px;font-weight:850;color:var(--navy)}.r14-runbooks summary em{font-style:normal;font-size:8px;color:var(--muted);text-transform:uppercase}.r14-runbooks ol{padding-left:22px;margin:0 0 14px;font-size:10px;line-height:1.65;color:var(--text)}.r14-evidence-list{display:grid;margin-top:10px}.r14-evidence-list article{display:grid;grid-template-columns:28px 1fr;gap:8px;padding:10px 0;border-top:1px solid var(--line)}.r14-evidence-list article>span{width:24px;height:24px;border-radius:50%;background:#eef2f5;display:grid;place-items:center;font-weight:900}.r14-evidence-list b{display:block;font-size:10px}.r14-evidence-list small{display:block;font-size:8px;color:var(--muted);margin:2px 0}.r14-evidence-list code{display:block;font-size:8px;white-space:normal;overflow-wrap:anywhere;color:#556777}.r14-empty{padding:28px 12px;text-align:center;color:var(--muted);font-size:10px}
@media(max-width:900px){.r14-grid.two,.r14-grid.three{grid-template-columns:1fr}.r14-head{align-items:flex-start}.r14-score{text-align:left;width:100%}}
@media(max-width:640px){.r14-section-head,.r14-dep-top{flex-direction:column}.r14-definition>div{grid-template-columns:1fr}.r14-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.r14-check{grid-template-columns:26px 1fr}.r14-check>.r14-badge{grid-column:2;justify-self:start}.r14-section{padding:14px}.r14-score{min-width:0}.r14-tabs{margin-inline:-4px}}


/* ===== assets/s14_chat_ticket_continuity.css ===== */
/* RBS Desk v1.8.4 — Chat → Chamado */
.s14-ticket-pane{display:grid!important;grid-template-rows:auto minmax(0,1fr)!important;overflow:hidden}
.s14-ticket-content{min-height:0;overflow:auto;background:#fff;overscroll-behavior:contain}
.s14-conversation{overflow:visible!important;min-height:auto!important;padding-bottom:12px!important}
.s14-ticket-origin{display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;align-items:center;border:1px solid #cfe2f1;background:#f2f8fd;border-radius:14px;padding:10px 12px;margin:0 0 14px;color:#153a5d}
.s14-ticket-origin>span{width:34px;height:34px;border-radius:11px;background:#ddecf8;display:grid;place-items:center;font-weight:900}.s14-ticket-origin strong,.s14-ticket-origin small{display:block}.s14-ticket-origin strong{font-size:12px}.s14-ticket-origin small{font-size:10px;color:#65798b;margin-top:2px}
.s14-ticket-timeline{display:grid;gap:9px}.s14-ticket-message{margin:0!important;border-radius:14px}.s14-ticket-message.from-client{margin-right:8%!important;border-left:3px solid #2575b8}.s14-ticket-message.from-team:not(.internal){margin-left:8%!important;border-left:3px solid #2e8b57}.s14-ticket-message.internal{margin-left:4%!important;margin-right:4%!important;border:1px dashed #d5b96a!important;background:#fff9e9!important}.s14-ticket-message p{white-space:pre-wrap;overflow-wrap:anywhere}.s14-ticket-message footer{display:flex;gap:6px;margin-top:7px}.s14-ticket-message footer span{font-size:9px;font-weight:750;color:#738392;background:#eef2f5;border-radius:999px;padding:3px 7px}.s14-ticket-message.internal footer span{background:#f4e7b9;color:#796229}
.s14-composer-tools{padding:10px 16px 0;background:#fff;border-top:1px solid var(--line);margin:0!important}.s14-ticket-composer{position:relative!important;bottom:auto!important;background:#fff!important;border-top:0!important;padding-top:10px!important}.s14-ticket-composer textarea:focus{outline:2px solid rgba(23,107,186,.18);border-color:#6ba4d2}
.s14-ticket-actions-block{border-top:1px solid var(--line);padding:14px 16px;background:#f9fbfd}.s14-section-label span{font-size:9px;font-weight:850;letter-spacing:.08em;color:var(--muted)}.s14-ticket-actions-block .prod-quick-actions{margin:9px 0 8px;display:flex;gap:7px;flex-wrap:wrap}.s14-secondary-actions{display:flex;gap:7px;flex-wrap:wrap}.s14-secondary-actions .btn{min-height:38px}
.s14-ticket-support{display:grid;gap:12px;padding:14px 16px 22px;background:#f5f7f9;border-top:1px solid var(--line)}.s14-ticket-support>.cp-ticket-strip,.s14-ticket-support>.collab-panel{margin:0!important}.s14-ticket-head-main{min-width:0}.s14-requester{margin:7px 0 9px}.s14-fallback-avatar{width:38px;height:38px;border-radius:50%;background:#e9f2fa;color:#176bba;display:grid;place-items:center;font-size:11px;font-weight:900}
.s14-theme-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.s14-subject-preview{border:1px solid #cfe1ee;background:#f5faff;border-radius:13px;padding:11px 12px;margin:10px 0 14px}.s14-subject-preview small,.s14-subject-preview strong{display:block}.s14-subject-preview small{font-size:9px;letter-spacing:.08em;font-weight:850;color:#678}.s14-subject-preview strong{font-size:13px;color:#102b46;margin-top:4px}.s14-convert-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:10px 0}.s14-convert-stats span{border:1px solid var(--line);border-radius:11px;padding:9px;text-align:center;font-size:10px;color:var(--muted)}.s14-convert-stats b{display:block;font-size:17px;color:var(--navy)}
@media(max-width:760px){.s14-ticket-header{padding:10px 12px!important}.s14-ticket-header h1{font-size:17px!important}.s14-ticket-content{padding-bottom:max(8px,env(safe-area-inset-bottom))}.s14-conversation{padding:12px!important}.s14-ticket-composer{padding:10px 12px 12px!important}.s14-ticket-composer textarea{min-height:92px!important;font-size:16px!important}.s14-ticket-actions-block{padding:12px}.s14-ticket-actions-block .prod-quick-actions,.s14-secondary-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.s14-ticket-actions-block .btn{justify-content:center;width:100%}.s14-ticket-support{padding:12px 10px 20px}.s14-ticket-message.from-client{margin-right:3%!important}.s14-ticket-message.from-team:not(.internal){margin-left:3%!important}.s14-theme-row{grid-template-columns:1fr}.s14-theme-row .btn{width:100%}.s14-convert-stats{grid-template-columns:1fr 1fr 1fr}.s14-convert-stats span{padding:7px 4px}}


/* ===== assets/s14_governance_customer360.css ===== */
/* RBS Desk v1.8.5 — Governança operacional, RBS Assist e Cliente 360° */
.s14g-permission-card{margin-top:14px}.s14g-permission-card .section-head>div{min-width:0}.s14g-permission-card .section-head p{margin-top:4px;max-width:680px}.s14g-user-permission-list{display:grid;gap:8px;margin:12px 0}.s14g-user-permission{width:100%;border:1px solid var(--line);background:var(--card);border-radius:14px;padding:12px 14px;display:flex;align-items:center;justify-content:space-between;gap:14px;text-align:left;color:var(--text)}.s14g-user-permission:hover{border-color:#a9c9e4;background:#f8fbfe}.s14g-user-permission strong,.s14g-user-permission small{display:block}.s14g-user-permission strong{font-size:13px;color:var(--navy)}.s14g-user-permission small{font-size:11px;color:var(--muted);margin-top:3px}.s14g-user-permission b{font-size:11px;color:var(--blue);white-space:nowrap}.s14g-perm-switches{display:grid;gap:9px;margin:14px 0}.s14g-perm-switches .switchline{border:1px solid var(--line);border-radius:14px;padding:12px 13px;justify-content:space-between;align-items:center}.s14g-perm-switches .switchline>span{min-width:0;padding-right:10px}.s14g-perm-switches strong,.s14g-perm-switches small{display:block}.s14g-perm-switches strong{font-size:13px;color:var(--navy)}.s14g-perm-switches small{font-size:11px;color:var(--muted);line-height:1.4;margin-top:3px}.s14g-modal-loading{padding:24px 0;color:var(--muted);font-size:13px}
.btn.warn{color:#805600;border-color:#e7ca82;background:#fffaf0}.btn.warn:hover{background:#fff3cf}.btn.danger{color:var(--red);border-color:#efc0bb;background:#fff}.btn.danger:hover{background:#fff1ef}.s14g-cancelled-banner{margin:0 16px 12px}.s14g-danger-zone{margin-top:14px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-color:#efc4bf;background:#fffafa}.s14g-danger-zone h2{color:#8c2119}.s14g-danger-zone p{margin-top:3px}.s14g-ai-review-banner{margin-bottom:12px}.s14g-ai-badge{display:inline-flex!important;align-items:center;gap:4px;border-radius:999px;padding:5px 8px!important;background:#f4edff;color:#6540a1!important;font-size:10px!important;font-weight:850!important;white-space:nowrap}
.s14g-customers-page .ow-ticket-toolbar{align-items:flex-start}.s14g-customer-card{min-height:178px}.s14g-customer-card>div{min-width:0}.s14g-customer-card h3,.s14g-customer-card p,.s14g-customer-card small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-customer-card footer{grid-column:1/-1;display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px!important;margin-top:4px}.s14g-customer-card footer span{border-radius:10px;background:#f3f6f9;padding:7px 8px;text-align:center;font-size:10px!important}.s14g-customer-card footer b{display:block;color:var(--navy);font-size:14px;margin-bottom:1px}
.s14g-360{padding-bottom:24px}.s14g-360 .ow-customer-hero{margin-bottom:12px}.s14g-360 .ow-customer-metrics{margin-bottom:12px}.s14g-360-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr);gap:12px;margin-bottom:12px}.s14g-360-grid>.card{min-width:0}.s14g-dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;margin:0}.s14g-dl>div{padding:10px 0;border-bottom:1px solid var(--line)}.s14g-dl>div:nth-child(odd){padding-right:14px}.s14g-dl dt{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;font-weight:800}.s14g-dl dd{font-size:13px;color:var(--text);font-weight:700;margin:3px 0 0;overflow-wrap:anywhere}.s14g-contracts{display:grid;gap:7px;margin-top:12px}.s14g-contracts>div{border:1px solid var(--line);border-radius:11px;padding:9px 10px}.s14g-contracts strong,.s14g-contracts small{display:block}.s14g-contracts strong{font-size:12px;color:var(--navy)}.s14g-contracts small{font-size:10px;color:var(--muted);margin-top:2px}.s14g-pref-summary{margin-top:12px;border-radius:12px;background:#f4f8fc;padding:10px 11px}.s14g-pref-summary strong,.s14g-pref-summary span{display:block}.s14g-pref-summary strong{font-size:11px;color:var(--navy)}.s14g-pref-summary span{font-size:10px;color:var(--muted);margin-top:3px;line-height:1.45}.s14g-customer-notes textarea{width:100%;min-height:92px;border:1px solid var(--line);border-radius:12px;padding:10px 11px;color:var(--text);background:#fff;resize:vertical;font-size:13px}.s14g-customer-notes textarea:focus{outline:none;border-color:#78abd4;box-shadow:0 0 0 3px rgba(23,107,186,.12)}.s14g-note-actions{display:flex;justify-content:flex-end;margin:8px 0 12px}.s14g-note-list{display:grid;gap:7px;max-height:360px;overflow:auto}.s14g-note-list article{border:1px solid var(--line);border-radius:11px;padding:9px 10px;background:#fbfcfd}.s14g-note-list article strong{font-size:11px;color:var(--navy)}.s14g-note-list article>span{font-size:9px;color:var(--muted);float:right}.s14g-note-list article p{font-size:11px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere;margin-top:5px}.s14g-entity-list{display:grid;gap:7px}.s14g-entity-list>button,.s14g-chat-row{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px 11px;display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left;color:var(--text)}.s14g-entity-list>button:hover{border-color:#a9c9e4;background:#f8fbfe}.s14g-entity-list>button>div,.s14g-chat-row>div{min-width:0}.s14g-entity-list strong,.s14g-entity-list small,.s14g-chat-row strong,.s14g-chat-row small{display:block}.s14g-entity-list strong,.s14g-chat-row strong{font-size:11px;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-entity-list small,.s14g-chat-row small{font-size:9px;color:var(--muted);margin-top:3px}.s14g-360-timeline{margin-top:12px}.s14g-360-timeline>div:last-child{display:grid;gap:8px}.s14g-timeline-item{position:relative;border:1px solid var(--line);border-left:4px solid #8ea2b5;border-radius:12px;background:#fff;padding:10px 11px}.s14g-timeline-item.ticket{border-left-color:#2476b9}.s14g-timeline-item.chat{border-left-color:#1d8761}.s14g-timeline-item.note,.s14g-timeline-item.customer-note{border-left-color:#c29120;background:#fffaf0}.s14g-timeline-item header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.s14g-timeline-item header strong{font-size:11px;color:var(--navy)}.s14g-timeline-item header span{font-size:9px;color:var(--muted);white-space:nowrap}.s14g-timeline-item>small{display:block;font-size:9px;color:var(--muted);margin:2px 0 5px}.s14g-timeline-item p{font-size:11px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere}.s14g-spinner{width:30px;height:30px;border-radius:50%;border:3px solid #dbe5ee;border-top-color:var(--blue);display:inline-block;animation:s14gspin .8s linear infinite}@keyframes s14gspin{to{transform:rotate(360deg)}}
@media(max-width:900px){.s14g-360-grid{grid-template-columns:1fr}.s14g-danger-zone{align-items:flex-start;flex-direction:column}.s14g-danger-zone .btn{width:100%}}
@media(max-width:640px){.s14g-user-permission{padding:11px}.s14g-user-permission b{font-size:0}.s14g-user-permission b::after{content:'›';font-size:20px}.s14g-perm-switches .switchline{align-items:flex-start}.s14g-dl{grid-template-columns:1fr}.s14g-dl>div:nth-child(odd){padding-right:0}.s14g-customer-card footer{grid-template-columns:repeat(3,1fr)}.s14g-entity-list>button,.s14g-chat-row{align-items:flex-start}.s14g-timeline-item header{display:block}.s14g-timeline-item header span{display:block;margin-top:2px}.s14g-ai-badge{white-space:normal}.s14g-cancelled-banner{margin-left:12px;margin-right:12px}}
.s14g-satisfaction{margin-top:12px}.s14g-satisfaction .section-head p{margin-top:3px}.s14g-satisfaction-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:10px 0 12px}.s14g-satisfaction-metrics>div{border:1px solid var(--line);border-radius:12px;background:#fbfcfd;padding:10px 11px}.s14g-satisfaction-metrics small,.s14g-satisfaction-metrics strong,.s14g-satisfaction-metrics span{display:block}.s14g-satisfaction-metrics small{font-size:9px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-weight:800}.s14g-satisfaction-metrics strong{font-size:18px;color:var(--navy);margin:3px 0 1px}.s14g-satisfaction-metrics span{font-size:9px;color:var(--muted)}.s14g-survey-list{display:grid;gap:7px}.s14g-survey-list article{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px 12px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px 11px}.s14g-survey-list article>div{min-width:0}.s14g-survey-list article strong,.s14g-survey-list article small{display:block}.s14g-survey-list article strong{font-size:11px;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-survey-list article small{font-size:9px;color:var(--muted);margin-top:2px}.s14g-survey-list article>b{align-self:center;border-radius:999px;background:#eef6fc;color:var(--blue);padding:6px 9px;font-size:11px}.s14g-survey-list article>p{grid-column:1/-1;font-size:10px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere}.s14g-survey-type{display:inline-block;margin-bottom:4px;border-radius:999px;background:#f4edff;color:#6540a1;padding:3px 6px;font-size:8px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.s14g-timeline-item.survey{border-left-color:#7f55b3;background:#fcfaff}
@media(max-width:640px){.s14g-satisfaction-metrics{grid-template-columns:1fr}.s14g-survey-list article{grid-template-columns:minmax(0,1fr) auto}}


/* ===== assets/s14_ux_navigation_v186.css ===== */
/* RBS Desk v1.8.6 — UX, Cliente 360° e componentes */
:root{--v186-radius:18px;--v186-shadow:0 12px 30px rgba(15,38,64,.08)}
.rbs-ui-icon{width:20px;height:20px;display:inline-block;flex:0 0 auto}
.rbs-ui-btn{appearance:none;border:1px solid #d2deea;border-radius:14px;min-height:44px;padding:10px 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-size:13px;font-weight:750;line-height:1;color:#17324e;background:#fff;cursor:pointer;max-width:100%;box-sizing:border-box}.rbs-ui-btn .rbs-ui-icon{width:18px;height:18px}.rbs-ui-btn.primary{background:#0d2946;border-color:#0d2946;color:#fff}.rbs-ui-btn.soft{background:#e9f3fb;border-color:#cfe3f4;color:#176bba}.rbs-ui-btn.ghost{background:transparent;border-color:transparent;padding-left:5px;padding-right:9px}.rbs-ui-btn:active{transform:translateY(1px)}.rbs-ui-icon-btn{width:44px;height:44px;border-radius:14px;border:1px solid var(--line);display:grid;place-items:center;background:#fff;color:var(--navy);flex:0 0 auto}

/* Origem das mensagens */
.v186-source-line{display:flex;align-items:center;gap:6px;margin:0 0 7px;font-size:9px;font-weight:850;letter-spacing:.045em;text-transform:uppercase}.v186-source-line>span{display:grid;place-items:center}.v186-source-line .rbs-ui-icon{width:13px;height:13px}.v186-source-line.chat{color:#256c8a}.v186-source-line.ticket{color:#53697b}.v186-source-chat{background:#f6fbff!important;border-color:#bcdceb!important}.v186-source-ticket{background:#fff!important}.v186-message-source{display:inline-flex;border-radius:999px;padding:3px 7px;font-size:9px;font-weight:800;margin:5px 0 2px}.v186-message-source.chat{background:#e4f4fb;color:#17617f}.v186-message-source.ticket{background:#edf2f6;color:#536779}.v186-conversation-divider{display:flex;align-items:center;gap:7px;margin:15px 0 9px;padding:7px 10px;border-radius:10px;font-size:10px;text-transform:uppercase;letter-spacing:.045em}.v186-conversation-divider .rbs-ui-icon{width:15px;height:15px}.v186-conversation-divider.chat{background:#eaf7fc;color:#236d89}.v186-conversation-divider.ticket{background:#eef2f6;color:#4d6375}

/* Histórico de chat */
.v186-chat-history-head .ow-chat-title small{display:flex!important;align-items:center;gap:5px}.v186-history-pill{display:inline-flex;align-items:center;border-radius:999px;background:#eef2f5;color:#5d7081;padding:7px 10px;font-size:10px;font-weight:800}.v186-history-composer{padding:12px 14px!important}.v186-history-notice{display:flex;align-items:center;gap:10px;width:100%;border:1px solid #d4e0e9;border-radius:14px;background:#f7fafc;padding:10px 12px}.v186-history-notice>.rbs-ui-icon{color:#547086}.v186-history-notice>div{min-width:0;flex:1}.v186-history-notice strong,.v186-history-notice span{display:block}.v186-history-notice strong{font-size:12px;color:var(--navy)}.v186-history-notice span{font-size:10px;color:var(--muted);margin-top:2px}.v186-history-notice .rbs-ui-btn{min-height:38px}

/* Cliente 360°: nunca ultrapassar viewport */
.s14g-customers-page,.s14g-360,.v186-customer360,.ow-customer-page{width:100%!important;max-width:100%!important;min-width:0!important;box-sizing:border-box!important;overflow-x:clip!important}.s14g-customers-page *,.s14g-360 *,.v186-customer360 *{box-sizing:border-box;min-width:0}.s14g-customers-page .ow-ticket-toolbar,.s14g-customers-page .ow-page-title,.s14g-customers-page .ow-filterbar,.s14g-customers-page .ow-customer-grid{width:100%;max-width:100%;min-width:0}.s14g-customers-page .ow-customer-grid{grid-template-columns:repeat(auto-fit,minmax(min(270px,100%),1fr))!important}.s14g-customers-page .ow-filterbar>div{width:100%;min-width:0}.s14g-customers-page input{width:100%;min-width:0}.s14g-customer-card{width:100%!important;max-width:100%;overflow:hidden}.s14g-customer-card>div{overflow:hidden}.s14g-customer-card h3,.s14g-customer-card p,.s14g-customer-card small{max-width:100%}.v186-customer360 .ow-customer-hero{width:100%;display:grid;grid-template-columns:auto auto minmax(0,1fr) auto;align-items:center;gap:12px}.v186-customer-title{min-width:0}.v186-customer-title h1,.v186-customer-title p{overflow-wrap:anywhere}.v186-customer360 .ow-customer-metrics{width:100%;grid-template-columns:repeat(4,minmax(0,1fr))}.v186-customer360 .s14g-360-grid{width:100%;grid-template-columns:minmax(0,1.25fr) minmax(0,.75fr)!important}.v186-customer360 .card{width:100%;max-width:100%;overflow:hidden}.v186-customer360 .s14g-dl{min-width:0}.v186-customer360 .s14g-entity-list{width:100%}.v186-entity-list>button{display:grid!important;grid-template-columns:36px minmax(0,1fr) auto 20px!important;width:100%;max-width:100%;align-items:center!important}.v186-entity-icon{width:34px;height:34px;border-radius:11px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-entity-icon .rbs-ui-icon{width:17px;height:17px}.v186-row-arrow{display:grid;place-items:center;color:#7990a4}.v186-row-arrow .rbs-ui-icon{width:16px;height:16px}.v186-entity-list strong,.v186-entity-list small{white-space:normal!important;overflow-wrap:anywhere}.v186-actionable{appearance:none;width:100%;text-align:left;color:inherit;cursor:pointer}.v186-actionable:hover{border-color:#a9c9e4}.v186-timeline-open{display:flex;justify-content:flex-end;align-items:center;gap:4px;margin-top:7px;color:#176bba;font-size:9px;font-weight:800}.v186-timeline-open .rbs-ui-icon{width:13px;height:13px}

/* Avaliações clicáveis */
.v186-satisfaction .s14g-survey-list{display:grid;gap:8px}.v186-survey-row{appearance:none;width:100%;max-width:100%;display:grid;grid-template-columns:36px minmax(0,1fr) auto 18px;align-items:center;gap:9px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:10px;text-align:left;color:var(--text);cursor:pointer}.v186-survey-row:hover{border-color:#b8cde0;background:#f9fbfd}.v186-survey-icon{width:34px;height:34px;border-radius:11px;background:#f3edfb;color:#7652a4;display:grid;place-items:center}.v186-survey-icon .rbs-ui-icon{width:17px;height:17px}.v186-survey-row>div{min-width:0}.v186-survey-row strong,.v186-survey-row small{display:block;white-space:normal;overflow-wrap:anywhere}.v186-survey-row strong{font-size:11px;color:var(--navy)}.v186-survey-row small{font-size:9px;color:var(--muted);margin-top:2px}.v186-survey-row p{font-size:10px;color:var(--text);margin-top:5px;white-space:pre-wrap;overflow-wrap:anywhere}.v186-survey-row>b{border-radius:999px;background:#eef6fc;color:var(--blue);padding:6px 9px;font-size:11px;white-space:nowrap}.v186-survey-modal{text-align:left}.v186-modal-icon{width:48px;height:48px;border-radius:15px;background:#f3edfb;color:#7652a4;display:grid;place-items:center;margin-bottom:12px}.v186-modal-icon .rbs-ui-icon{width:24px;height:24px}.v186-score-big{font-size:32px;font-weight:850;color:var(--navy);margin:12px 0}.v186-survey-modal dl{display:grid;grid-template-columns:1fr 1fr;gap:8px}.v186-survey-modal dl>div{background:#f5f8fa;border-radius:11px;padding:9px}.v186-survey-modal dt{font-size:9px;color:var(--muted);text-transform:uppercase}.v186-survey-modal dd{font-size:12px;font-weight:700;margin:3px 0 0}.v186-survey-comment{margin-top:10px;padding:10px 11px;border:1px solid var(--line);border-radius:11px}.v186-survey-comment small{font-size:9px;color:var(--muted)}.v186-survey-comment p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:5px}

/* Portal do cliente */
.portal-client .page{background:linear-gradient(180deg,#f5f9fd 0,#f8fafc 42%,#f4f7fa 100%)}.v186-portal-home{display:grid;gap:14px}.v186-portal-hero{border-radius:24px!important;padding:22px!important;background:linear-gradient(135deg,#0d2946 0%,#154d78 68%,#1b6ca4 100%)!important;color:#fff!important;box-shadow:0 15px 36px rgba(13,41,70,.18);display:grid!important;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:18px}.v186-portal-hero .eyebrow,.v186-portal-hero h1,.v186-portal-hero p{color:#fff!important}.v186-portal-hero p{opacity:.82;max-width:600px}.v186-hero-copy{display:flex;align-items:flex-start;gap:13px}.v186-hero-icon{width:46px;height:46px;border-radius:15px;background:rgba(255,255,255,.13);display:grid;place-items:center;flex:0 0 auto}.v186-hero-icon .rbs-ui-icon{width:23px;height:23px}.v186-hero-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.v186-portal-hero .rbs-ui-btn.primary{background:#fff;border-color:#fff;color:#0d2946}.v186-portal-hero .rbs-ui-btn.soft{background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.3);color:#fff}.v186-portal-shortcuts{display:grid;grid-template-columns:1fr 1fr;gap:10px}.v186-portal-shortcuts>button{appearance:none;border:1px solid #d7e2eb;border-radius:17px;background:#fff;padding:13px;display:grid;grid-template-columns:38px minmax(0,1fr) 20px;gap:10px;align-items:center;text-align:left;color:#17324e;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-portal-shortcuts>button>.rbs-ui-icon:first-child{width:22px;height:22px;color:#176bba}.v186-portal-shortcuts span{min-width:0}.v186-portal-shortcuts strong,.v186-portal-shortcuts small{display:block}.v186-portal-shortcuts strong{font-size:12px}.v186-portal-shortcuts small{font-size:10px;color:#758697;margin-top:2px}.v186-stats .portal-stat{border-radius:17px!important;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-stats .portal-stat-icon{width:38px;height:38px;border-radius:12px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-stats .portal-stat-icon .rbs-ui-icon{width:20px;height:20px}.v186-portal-recent,.v186-attention{border-radius:20px!important}.v186-ticket-card{display:grid!important;grid-template-columns:38px minmax(0,1fr) 20px!important;gap:10px!important;align-items:center!important;border-radius:15px!important;padding:12px!important;text-align:left!important}.v186-ticket-icon{width:36px;height:36px;border-radius:11px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-ticket-icon .rbs-ui-icon{width:18px;height:18px}.v186-ticket-card-body{min-width:0}.v186-ticket-card-body>strong,.v186-ticket-card-body>small{display:block;overflow-wrap:anywhere}.v186-help-strip{display:grid!important;grid-template-columns:40px minmax(0,1fr) auto!important;align-items:center!important;gap:10px!important;border-radius:18px!important}.v186-help-icon{width:38px;height:38px;border-radius:12px;background:#eef5fb;color:#176bba;display:grid;place-items:center}.v186-portal-ticket{display:grid;gap:12px}.v186-back{justify-self:start}.v186-ticket-head{border-radius:20px;background:#fff;border:1px solid #d8e3ec;padding:18px;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-ticket-head h1{overflow-wrap:anywhere}.v186-next-icon{display:grid!important;place-items:center!important}.v186-next-icon .rbs-ui-icon{width:21px;height:21px}.v186-portal-conversation{border-radius:20px!important}.v186-portal-conversation .portal-reply{border-radius:16px;background:#f8fafc;padding:12px}.v186-portal-conversation textarea{font-size:16px!important}.portal-client .btn,.portal-client button{touch-action:manipulation}

@media(max-width:900px){.v186-customer360 .s14g-360-grid{grid-template-columns:minmax(0,1fr)!important}.v186-customer360 .ow-customer-hero{grid-template-columns:auto auto minmax(0,1fr)}.v186-customer360 .ow-customer-actions{grid-column:1/-1;justify-self:start}.v186-portal-hero{grid-template-columns:1fr!important}.v186-hero-actions{justify-content:flex-start}}
@media(max-width:640px){
  .s14g-customers-page,.v186-customer360{padding-left:0!important;padding-right:0!important;overflow-x:hidden!important}.s14g-customers-page .ow-ticket-toolbar,.s14g-customers-page .ow-filterbar,.s14g-customers-page .ow-customer-grid,.v186-customer360>header,.v186-customer360>.ow-customer-metrics,.v186-customer360>.s14g-360-grid,.v186-customer360>.card{max-width:100%!important}
  .s14g-customers-page .ow-ticket-toolbar{display:block}.s14g-customers-page .ow-ticket-toolbar>.status{margin-top:8px;display:inline-flex}.s14g-customer-card{min-height:0!important;padding:12px!important;grid-template-columns:44px minmax(0,1fr)!important}.s14g-customer-card footer{grid-template-columns:repeat(3,minmax(0,1fr))!important}.s14g-customer-card footer span{padding:6px 3px!important;font-size:8px!important;overflow-wrap:anywhere}
  .v186-customer360 .ow-customer-hero{grid-template-columns:auto minmax(0,1fr)!important;padding:12px!important}.v186-customer360 .ow-customer-hero>.rbs-ui-icon-btn{grid-row:1}.v186-customer360 .ow-customer-hero>.ow-avatar{grid-row:2}.v186-customer360 .v186-customer-title{grid-column:2;grid-row:1/3}.v186-customer360 .ow-customer-actions{grid-column:1/-1;grid-row:auto}.v186-customer360 .ow-customer-metrics{grid-template-columns:repeat(2,minmax(0,1fr))!important}.v186-entity-list>button{grid-template-columns:34px minmax(0,1fr) 18px!important;gap:8px!important}.v186-entity-list>button>.status{grid-column:2;justify-self:start}.v186-survey-row{grid-template-columns:34px minmax(0,1fr) 18px}.v186-survey-row>b{grid-column:2;justify-self:start}.v186-survey-row>.v186-row-arrow{grid-column:3;grid-row:1/3}.v186-satisfaction .s14g-satisfaction-metrics{grid-template-columns:1fr 1fr!important}.v186-satisfaction .s14g-satisfaction-metrics>div:last-child{grid-column:1/-1}.v186-history-notice{align-items:flex-start;flex-wrap:wrap}.v186-history-notice .rbs-ui-btn{width:100%}
  .v186-portal-home{gap:11px}.v186-portal-hero{padding:18px 15px!important;border-radius:20px!important}.v186-hero-copy{display:block}.v186-hero-icon{margin-bottom:12px}.v186-hero-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}.v186-hero-actions .rbs-ui-btn{width:100%;padding:10px 7px}.v186-portal-shortcuts{grid-template-columns:1fr 1fr;gap:8px}.v186-portal-shortcuts>button{grid-template-columns:30px minmax(0,1fr) 16px;padding:10px 9px}.v186-portal-shortcuts>button>.rbs-ui-icon:first-child{width:18px;height:18px}.v186-ticket-card{grid-template-columns:34px minmax(0,1fr) 16px!important;padding:10px!important}.v186-ticket-icon{width:32px;height:32px}.v186-help-strip{grid-template-columns:36px minmax(0,1fr)!important}.v186-help-strip .rbs-ui-btn{grid-column:1/-1;width:100%}.v186-ticket-head{padding:14px}.v186-ticket-head h1{font-size:23px!important}.v186-portal-ticket .portal-next-action{border-radius:16px}.v186-portal-conversation{padding:14px!important}.v186-portal-conversation .portal-section-head{align-items:flex-start}.v186-portal-conversation .portal-reply>div{display:grid!important;gap:9px}.v186-portal-conversation .portal-reply .rbs-ui-btn{width:100%}
}


/* ===== assets/s14_consolidation_v187.css ===== */
/* RBS Desk v1.8.7 — Sprint 14 consolidation */
:root{--v187-navy:#0c2239;--v187-blue:#1769aa;--v187-soft:#eef5fb;--v187-line:#d8e3ec;--v187-text:#12263a;--v187-muted:#65788a;--v187-green:#167a5b;--v187-shadow:0 16px 44px rgba(22,48,72,.08)}
.rbs-ui-icon{width:20px;height:20px;display:inline-block;flex:0 0 auto;vertical-align:middle}
.rbs-ui-btn{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:44px;border-radius:14px;padding:10px 15px;border:1px solid var(--v187-line);font:700 14px/1.2 inherit;background:#fff;color:var(--v187-navy);cursor:pointer}.rbs-ui-btn.primary{background:var(--v187-navy);border-color:var(--v187-navy);color:#fff}.rbs-ui-btn.soft{background:var(--v187-soft);border-color:#d3e4f2;color:var(--v187-blue)}.rbs-ui-btn.ghost{background:transparent}.rbs-ui-btn.danger{color:#a72d2d;border-color:#efc9c9;background:#fff6f6}
/* Client premium surfaces */
.v187-client-page{width:100%;max-width:100%;overflow-x:hidden}.v187-client-hero{position:relative;display:flex;align-items:center;gap:16px;padding:22px;border:1px solid #d7e5f0;border-radius:24px;background:linear-gradient(135deg,#f9fcff 0%,#eef6fd 100%);box-shadow:var(--v187-shadow);margin-bottom:14px}.v187-client-hero.compact>div{min-width:0;flex:1}.v187-client-hero h1{margin:3px 0 6px;color:var(--v187-navy);font-size:clamp(24px,4vw,38px);line-height:1.08}.v187-client-hero p{margin:0;color:var(--v187-muted);line-height:1.5}.v187-hero-symbol{width:52px;height:52px;border-radius:17px;display:grid;place-items:center;background:#fff;color:var(--v187-blue);box-shadow:0 9px 25px rgba(18,71,110,.10);flex:0 0 auto}.v187-hero-symbol .rbs-ui-icon{width:26px;height:26px}
.v187-client-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0}.v187-client-stats>div{display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto auto;column-gap:10px;align-items:center;padding:14px;border:1px solid var(--v187-line);background:#fff;border-radius:18px}.v187-client-stats>div>span{grid-row:1/3;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-client-stats strong{font-size:20px;color:var(--v187-navy)}.v187-client-stats small{color:var(--v187-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.v187-filter-card{display:grid;grid-template-columns:minmax(0,1fr) minmax(180px,260px);gap:10px;padding:12px;border:1px solid var(--v187-line);border-radius:20px;background:#fff;margin-bottom:12px}.v187-search{display:flex;align-items:center;gap:9px;border:1px solid var(--v187-line);border-radius:14px;padding:0 12px;background:#fff;min-width:0}.v187-search input{width:100%;min-width:0;border:0!important;outline:0;background:transparent;padding:12px 0}.v187-search .rbs-ui-icon{color:#73899d}.v187-filter-card select{min-width:0;border:1px solid var(--v187-line);border-radius:14px;padding:10px 12px;background:#fff}
.v187-ticket-list{display:grid;gap:10px}.v187-client-ticket{width:100%;max-width:100%;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:13px;align-items:start;text-align:left;border:1px solid var(--v187-line);border-radius:20px;background:#fff;padding:16px;color:var(--v187-text);box-shadow:0 7px 22px rgba(25,49,74,.035);cursor:pointer}.v187-client-ticket:hover{border-color:#b8d1e4}.v187-client-ticket-icon{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-client-ticket-main{min-width:0}.v187-client-ticket-main>strong{display:block;font-size:16px;line-height:1.35;margin:7px 0 5px;overflow-wrap:anywhere}.v187-client-ticket-main>small{display:block;color:var(--v187-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.v187-ticket-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.v187-ticket-meta>span:first-child{font-weight:800;color:var(--v187-blue)}.v187-ticket-action{display:flex;gap:7px;align-items:center;margin-top:10px;font-size:12px}.v187-ticket-action b{padding:4px 7px;border-radius:8px;background:#eef5fb;color:#1c679c}.v187-ticket-action.warn b{background:#fff2df;color:#9b5b04}.v187-ticket-action.ok b{background:#e8f7f0;color:#137151}.v187-ticket-sla{display:flex;align-items:center;gap:6px;margin-top:8px;color:#526b7d;font-size:12px;font-weight:650}.v187-ticket-sla .rbs-ui-icon{width:15px;height:15px}.v187-row-arrow{align-self:center;color:#6b8498}.v187-row-arrow .rbs-ui-icon{width:18px;height:18px}
.v187-more-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px}.v187-more-card{min-width:0;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;text-align:left;border:1px solid var(--v187-line);background:#fff;border-radius:20px;padding:17px;color:var(--v187-text);cursor:pointer}.v187-more-card>span{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-more-card>div{min-width:0}.v187-more-card strong{display:block;font-size:15px}.v187-more-card small{display:block;color:var(--v187-muted);line-height:1.4;margin-top:3px}.v187-more-card>i{font-style:normal;color:#7b91a3}.v187-help-note{display:flex;gap:12px;align-items:center;margin-top:12px;padding:15px 16px;border:1px solid #dbe7ef;border-radius:18px;background:#f7fafc;color:var(--v187-text)}.v187-help-note>span{color:var(--v187-green)}.v187-help-note b,.v187-help-note small{display:block}.v187-help-note small{margin-top:2px;color:var(--v187-muted)}.v187-empty{padding:26px;text-align:center;border:1px dashed #c8d8e4;border-radius:20px;color:var(--v187-muted)}.v187-empty b,.v187-empty span{display:block}.v187-empty span{margin-top:4px}
/* Admin parameter center */
.v187-params{width:100%;max-width:100%;overflow-x:hidden}.v187-param-hero{display:flex;gap:18px;justify-content:space-between;align-items:flex-start;padding:22px;border-radius:22px;background:linear-gradient(135deg,#102d4b,#0b2036);color:white;margin-bottom:10px}.v187-param-hero h1{margin:3px 0 6px;font-size:clamp(27px,4vw,42px)}.v187-param-hero p{margin:0;max-width:760px;color:#d3e0eb}.v187-param-hero .eyebrow{color:#90c8f0}.v187-param-hero-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.v187-param-hero .rbs-ui-btn.secondary,.v187-param-hero .rbs-ui-btn.soft{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.25);color:#fff}.v187-admin-lock{display:flex;gap:10px;align-items:center;padding:12px 15px;border:1px solid #cfe1ef;border-radius:16px;background:#f3f8fc;margin-bottom:10px;color:#204b6a}.v187-admin-lock span{min-width:0}.v187-admin-lock b,.v187-admin-lock small{display:block}.v187-admin-lock small{margin-top:2px;color:#60798d}
.v187-param-context{border:1px solid var(--v187-line);border-radius:20px;background:#fff;padding:15px;margin-bottom:10px}.v187-context-head{display:flex;gap:9px;align-items:center;margin-bottom:12px}.v187-context-head>span{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-context-head b,.v187-context-head small{display:block}.v187-context-head small{color:var(--v187-muted);margin-top:2px}.v187-param-context .param-context{margin:0;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.v187-param-context .param-context>div{min-width:0}.v187-param-context label{font-size:11px;font-weight:800;color:#5e7387}.v187-param-context select{width:100%;min-width:0;margin-top:4px}
.v187-param-tools{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;margin:10px 0}.v187-search.wide{min-height:46px}.v187-param-count{display:flex;align-items:baseline;gap:6px;padding:10px 14px;border:1px solid var(--v187-line);border-radius:15px;background:#fff;white-space:nowrap}.v187-param-count strong{font-size:18px;color:var(--v187-navy)}.v187-param-count span{font-size:12px;color:var(--v187-muted)}
.v187-param-layout{display:grid;grid-template-columns:230px minmax(0,1fr);gap:12px;align-items:start}.v187-param-cats{position:sticky;top:76px;display:grid;gap:5px;padding:8px;border:1px solid var(--v187-line);border-radius:18px;background:#fff;max-height:calc(100dvh - 105px);overflow:auto}.v187-param-cats button{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;align-items:center;text-align:left;border:0;border-radius:12px;background:transparent;color:#425c70;padding:9px;cursor:pointer}.v187-param-cats button>span{color:#6b8395}.v187-param-cats button b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12px}.v187-param-cats button small{font-size:10px;background:#edf3f7;padding:3px 6px;border-radius:99px}.v187-param-cats button.active{background:#eaf4fb;color:#115f95}.v187-param-cats button.active>span{color:#1472b1}
.v187-param-groups{min-width:0;display:grid;gap:12px}.v187-param-group{border:1px solid var(--v187-line);border-radius:20px;background:#fff;overflow:hidden}.v187-param-group>header{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:11px;align-items:center;padding:15px 17px;border-bottom:1px solid #e7eef3;background:#fbfdff}.v187-param-group>header>span{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-param-group h2{font-size:17px;margin:0}.v187-param-group p{margin:2px 0 0;color:var(--v187-muted);font-size:12px}.v187-param-group>header>b{font-size:12px;padding:4px 8px;border-radius:99px;background:#eef3f7;color:#607487}.v187-param-list{display:grid}.v187-param-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:center;padding:14px 17px;border-bottom:1px solid #edf2f6}.v187-param-card:last-child{border-bottom:0}.v187-param-copy{min-width:0}.v187-param-title{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.v187-param-title strong{font-size:14px}.v187-param-card p{margin:4px 0;color:var(--v187-muted);font-size:12px;line-height:1.45}.v187-param-card code{font-size:10px;color:#7a8d9c;overflow-wrap:anywhere}.v187-param-control{display:flex;align-items:center;gap:9px}.v187-current-value{max-width:190px;text-align:right;font-size:11px;font-weight:700;color:#4f6779;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.v187-toggle{width:48px;height:28px;border:0;border-radius:99px;padding:3px;background:#cbd7df;cursor:pointer}.v187-toggle i{display:block;width:22px;height:22px;border-radius:50%;background:#fff;box-shadow:0 2px 6px rgba(0,0,0,.13);transition:.2s}.v187-toggle.on{background:#1a76af}.v187-toggle.on i{transform:translateX(20px)}
.v187-param-modal{max-width:680px}.v187-modal-head{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px}.v187-modal-head>span{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:var(--v187-soft);color:var(--v187-blue)}.v187-modal-head h2{margin:2px 0 4px}.v187-modal-head p{margin:0;color:var(--v187-muted)}.v187-impact{margin:14px 0;padding:12px;border-radius:14px;background:#f4f8fb;border:1px solid #deebf4}.v187-impact b,.v187-impact span{display:block}.v187-impact span{margin-top:2px;font-size:12px;color:#5c7284}.v187-current-origin{display:grid;grid-template-columns:1fr auto;gap:3px 12px;padding:11px;border:1px solid var(--v187-line);border-radius:13px;margin-top:10px}.v187-current-origin span,.v187-current-origin small{font-size:11px;color:var(--v187-muted)}.v187-current-origin small{grid-column:1/3}.v187-json-input{min-height:180px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.v187-field-help{display:block;margin-top:5px;color:var(--v187-muted)}.v187-modal-switch{display:flex;align-items:center;gap:10px}.v187-modal-switch input{position:absolute;opacity:0}.v187-modal-switch>span{width:52px;height:30px;border-radius:99px;background:#cbd7df;padding:4px;transition:.2s}.v187-modal-switch>span i{display:block;width:22px;height:22px;border-radius:50%;background:#fff;transition:.2s}.v187-modal-switch input:checked+span{background:#1975af}.v187-modal-switch input:checked+span i{transform:translateX(22px)}
.v187-admin-settings{width:100%;display:flex!important;align-items:center;gap:9px}.v187-admin-settings-top{width:40px;height:40px;border:1px solid #dbe5ec;border-radius:12px;display:grid;place-items:center;background:#fff;color:#536d82}.v187-admin-settings-top .rbs-ui-icon{width:19px;height:19px}
/* Customer 360 hard bounds */
.s14g-customers-page,.v186-customer360,.ow-customer-page,.ow-customer-grid,.s14g-360-grid,.s14g-entity-list,.s14g-timeline-item{min-width:0;max-width:100%;box-sizing:border-box}.v186-customer360{overflow-x:hidden}.s14g-entity-list button,.s14g-timeline-item{max-width:100%;overflow:hidden}.s14g-entity-list button>div{min-width:0}.s14g-entity-list strong,.s14g-entity-list small,.s14g-timeline-item p{overflow-wrap:anywhere;word-break:break-word}
@media(max-width:900px){.v187-param-layout{grid-template-columns:1fr}.v187-param-cats{position:static;display:flex;overflow-x:auto;max-height:none;border-radius:15px;padding:6px}.v187-param-cats button{min-width:max-content;grid-template-columns:auto auto auto}.v187-param-context .param-context{grid-template-columns:repeat(2,minmax(0,1fr))}.v187-param-hero{flex-direction:column}.v187-param-hero-actions{justify-content:flex-start}.v187-more-grid{grid-template-columns:1fr}}
@media(max-width:640px){.v187-client-hero{padding:16px;border-radius:20px;align-items:flex-start;flex-wrap:wrap}.v187-client-hero .rbs-ui-btn{width:100%}.v187-client-stats{grid-template-columns:1fr 1fr}.v187-client-stats>div:last-child{grid-column:1/3}.v187-filter-card{grid-template-columns:1fr}.v187-client-ticket{grid-template-columns:auto minmax(0,1fr);padding:14px}.v187-client-ticket>.v187-row-arrow{display:none}.v187-ticket-meta .tag{font-size:10px}.v187-more-card{padding:15px}.v187-param-context .param-context{grid-template-columns:1fr}.v187-param-tools{grid-template-columns:1fr}.v187-param-count{justify-content:center}.v187-param-card{grid-template-columns:1fr}.v187-param-control{justify-content:space-between}.v187-current-value{text-align:left;max-width:65%}.v187-param-group>header{padding:13px}.v187-param-list .rbs-ui-btn span{display:inline}.v187-param-hero-actions .rbs-ui-btn{width:100%}.v187-admin-lock{align-items:flex-start}.v187-admin-settings-top{width:38px;height:38px}.v187-client-page{padding-bottom:12px}}


/* ===== assets/s14_feedback_v188.css ===== */
/* RBS Desk v1.8.8 — feedback: fila, timeline árvore e administração */
.v188-client-queue-tools{display:grid;gap:12px;margin:14px 0 16px}.v188-status-chips{display:flex;gap:8px;overflow-x:auto;padding:2px 1px 5px;scrollbar-width:none;-webkit-overflow-scrolling:touch}.v188-status-chips::-webkit-scrollbar{display:none}.v188-status-chips button{border:1px solid var(--line,#d9e3ec);background:#fff;color:var(--muted,#607287);border-radius:999px;padding:9px 12px;display:flex;align-items:center;gap:8px;white-space:nowrap;font:inherit;font-weight:700}.v188-status-chips button b{min-width:22px;height:22px;border-radius:999px;background:#eef3f7;color:#53687a;display:grid;place-items:center;font-size:11px}.v188-status-chips button.active{border-color:#93c9f7;background:#eaf5ff;color:#1267aa}.v188-status-chips button.active b{background:#fff;color:#1267aa}.v188-ticket-groups{display:grid;gap:14px}.v188-client-status-group{display:grid;gap:9px}.v188-client-status-group>header{display:flex;align-items:center;justify-content:space-between;padding:0 4px}.v188-client-status-group>header>div{display:flex;align-items:center;gap:8px}.v188-client-status-group>header strong{font-size:14px;color:var(--navy,#102235)}.v188-client-status-group>header b{font-size:12px;background:#eaf0f5;border-radius:999px;padding:4px 8px;color:#607287}.v188-client-status-list{display:grid;gap:10px}.v188-status-dot{width:9px;height:9px;border-radius:999px;background:#9bacbb}.v188-status-dot.open{background:#1684d6}.v188-status-dot.pending{background:#e4a11b}.v188-status-dot.waiting_customer{background:#df7446}.v188-status-dot.resolved{background:#39a66d}.v188-status-dot.closed{background:#7a8b99}

.v188-conversation-head{align-items:flex-start}.v188-conversation-head small{display:block;color:#708195;margin-top:4px;font-size:12px}.v188-tree-actions{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0 14px}.v188-tree-actions .rbs-ui-btn{min-height:38px}.v188-tree{display:grid;gap:12px}.v188-tree-group{border:1px solid #dce6ee;border-radius:16px;background:#fbfdff;overflow:hidden}.v188-tree-group>summary{list-style:none;cursor:pointer;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 14px}.v188-tree-group>summary::-webkit-details-marker{display:none}.v188-tree-group>summary>span:first-child{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:#edf5fc;color:#1974b9}.v188-tree-group.chat>summary>span:first-child{background:#f0f2f5;color:#5d7081}.v188-tree-group>summary svg{width:19px;height:19px}.v188-tree-group>summary div{min-width:0}.v188-tree-group>summary strong{display:block;color:#102235;font-size:14px}.v188-tree-group>summary small{display:block;color:#708195;font-size:11px;margin-top:2px}.v188-tree-group>summary>b{min-width:28px;height:28px;border-radius:999px;display:grid;place-items:center;background:#e8eef3;color:#53697b;font-size:11px}.v188-tree-group[open]>summary{border-bottom:1px solid #e2eaf0;background:#f7fbfe}.v188-tree-children{position:relative;padding:10px 10px 12px 22px;display:grid;gap:8px}.v188-tree-children:before{content:"";position:absolute;left:16px;top:0;bottom:14px;width:2px;background:#dfe8ef}.v188-tree-message{position:relative;border:1px solid #e1e8ee;border-radius:14px;background:#fff;overflow:hidden}.v188-tree-message:before{content:"";position:absolute;left:-8px;top:22px;width:8px;height:2px;background:#dfe8ef}.v188-tree-message>summary{list-style:none;cursor:pointer;display:grid;grid-template-columns:30px minmax(0,1fr) 22px;gap:9px;align-items:start;padding:11px 12px}.v188-tree-message>summary::-webkit-details-marker{display:none}.v188-tree-rail{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:#eef6fd;color:#1472b8}.v188-tree-message.chat .v188-tree-rail{background:#f1f3f5;color:#647789}.v188-tree-rail svg{width:15px;height:15px}.v188-tree-summary{min-width:0}.v188-tree-summary>span{display:flex;align-items:center;justify-content:space-between;gap:8px}.v188-tree-summary strong{font-size:13px;color:#12263a;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.v188-tree-summary small{font-size:10px;color:#7a8a98;white-space:nowrap}.v188-tree-summary em{display:inline-block;font-style:normal;font-size:10px;font-weight:800;color:#547086;background:#eef3f7;border-radius:999px;padding:3px 7px;margin-top:4px}.v188-tree-message.ticket .v188-tree-summary em{color:#126caf;background:#eaf5ff}.v188-tree-summary p{margin:6px 0 0;color:#67798a;font-size:12px;line-height:1.4;overflow-wrap:anywhere}.v188-tree-chevron{color:#65798b;font-size:18px;line-height:1;transition:transform .16s ease}.v188-tree-message[open] .v188-tree-chevron{transform:rotate(180deg)}.v188-tree-body{border-top:1px solid #edf1f4;padding:12px 14px 14px 50px;background:#fff}.v188-tree-body p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;color:#22384c;font-size:13px;line-height:1.6}.v188-tree-message.mine{background:#f8fcff}.v188-tree-message.mine .v188-tree-body{background:#f8fcff}

.v188-ow-toolbar .ow-page-title p{margin:4px 0 0;color:#718294;font-size:12px}.v188-ow-filterbar{grid-template-columns:minmax(260px,1.5fr) repeat(5,minmax(150px,1fr));align-items:center}.v188-staff-groups{display:grid;gap:16px}.v188-staff-group{border:1px solid #dce6ee;border-radius:16px;background:#fff;overflow:hidden}.v188-staff-group>header{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;background:#f7fafc;border-bottom:1px solid #e4ebf0}.v188-staff-group>header strong{display:block;color:#102235;font-size:14px}.v188-staff-group>header small{display:block;color:#748596;font-size:11px;margin-top:2px}.v188-staff-group>header>b{min-width:30px;height:30px;border-radius:999px;background:#e9f1f7;color:#48677f;display:grid;place-items:center;font-size:11px}.v188-staff-group .ow-ticket-table{border:0;border-radius:0}

@media(max-width:1100px){.v188-ow-filterbar{grid-template-columns:repeat(2,minmax(0,1fr))}.v188-ow-filterbar>div:first-child{grid-column:1/-1}}
@media(max-width:760px){.v188-status-chips{margin-left:-2px;margin-right:-2px}.v188-tree-actions{display:grid;grid-template-columns:1fr 1fr}.v188-tree-actions .rbs-ui-btn{width:100%;justify-content:center}.v188-tree-group>summary{padding:11px}.v188-tree-children{padding-left:18px}.v188-tree-children:before{left:12px}.v188-tree-message>summary{grid-template-columns:28px minmax(0,1fr) 18px;padding:10px}.v188-tree-summary>span{display:grid;gap:2px}.v188-tree-summary small{white-space:normal}.v188-tree-body{padding:11px 12px 13px 47px}.v188-ow-filterbar{grid-template-columns:1fr}.v188-ow-filterbar>div:first-child{grid-column:auto}.v188-staff-group{border-radius:12px}}


/* ===== assets/s14_feedback_v189.css ===== */
/* RBS Desk v1.8.9 — performance, timeline e gestão */
.v189-client-ticket{width:100%;display:grid;grid-template-columns:46px minmax(0,1fr) 22px;gap:12px;align-items:start;text-align:left;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:22px;padding:16px;box-shadow:0 8px 24px rgba(20,50,78,.045);color:inherit}.v189-client-ticket:active{transform:scale(.995)}.v189-ticket-icon{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:rgba(25,118,210,.08);color:var(--primary,#1476c9)}.v189-ticket-icon svg{width:22px}.v189-ticket-main{min-width:0}.v189-ticket-main>strong{display:block;font-size:17px;line-height:1.32;color:var(--text,#10253c);margin:7px 0 4px;overflow-wrap:anywhere}.v189-ticket-main>small{display:block;color:var(--muted,#6c7e90);font-size:13px;line-height:1.35}.v189-ticket-top{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.v189-ticket-no{font-weight:800;color:var(--text,#10253c)}.v189-row-arrow{align-self:center;color:var(--primary,#1476c9)}.v189-owner-flag{display:inline-flex;align-items:center;gap:8px;margin-top:12px;padding:8px 10px;border-radius:13px;background:rgba(20,118,201,.07);color:var(--text,#10253c);max-width:100%}.v189-owner-flag svg{width:18px;color:var(--primary,#1476c9);flex:none}.v189-owner-flag span{min-width:0}.v189-owner-flag small,.v189-owner-flag b{display:block}.v189-owner-flag small{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90)}.v189-owner-flag b{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.v189-ticket-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-top:10px}.v189-next,.v189-sla{font-size:12px;color:var(--muted,#6c7e90)}.v189-sla{display:inline-flex;gap:5px;align-items:center}.v189-sla svg{width:15px}.v189-client-queue-tools{display:grid;gap:12px;margin:14px 0}.v189-status-chips{display:flex;gap:8px;overflow-x:auto;padding:2px 0 6px;scrollbar-width:none}.v189-status-chips::-webkit-scrollbar{display:none}.v189-status-chips button{display:flex;gap:7px;align-items:center;white-space:nowrap;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:999px;padding:9px 12px;color:var(--muted,#61758a)}.v189-status-chips button.active{background:rgba(20,118,201,.1);border-color:rgba(20,118,201,.32);color:var(--primary,#1476c9)}.v189-status-chips b{font-size:11px;background:rgba(0,0,0,.05);border-radius:999px;padding:2px 6px}.v189-client-groups{display:grid;gap:14px}.v189-client-status-group{display:grid;gap:10px}.v189-client-status-group>header{display:flex;justify-content:space-between;align-items:center;padding:0 4px}.v189-client-status-group>header>div{display:flex;align-items:center;gap:8px}.v189-client-status-group>header strong{font-size:14px}.v189-client-status-group>header>b{font-size:12px;color:var(--muted,#6c7e90)}.v189-client-status-group>div{display:grid;gap:10px}.v189-status-dot{width:9px;height:9px;border-radius:50%;background:#8da0b3}.v189-status-dot.open{background:#1985dc}.v189-status-dot.waiting_customer{background:#d79a13}.v189-status-dot.resolved{background:#21a168}.v189-status-dot.closed{background:#708090}

.v189-portal-ticket{display:grid;gap:14px;max-width:980px;margin:0 auto;padding-bottom:120px}.v189-portal-head{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:start;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:24px;padding:18px}.v189-portal-head h1{margin:5px 0 10px;font-size:clamp(24px,5vw,38px);line-height:1.08;overflow-wrap:anywhere}.v189-head-tags{display:flex;gap:7px;flex-wrap:wrap}.v189-responsible-card{display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:16px;background:rgba(20,118,201,.07);min-width:170px}.v189-responsible-card svg{width:20px;color:var(--primary,#1476c9)}.v189-responsible-card small,.v189-responsible-card b{display:block}.v189-responsible-card small{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90)}.v189-responsible-card b{font-size:13px}.v189-reply-first,.v189-staff-reply{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:22px;padding:16px;box-shadow:0 8px 26px rgba(16,43,68,.05)}.v189-reply-head{display:flex;justify-content:space-between;gap:14px;align-items:start;margin-bottom:10px}.v189-reply-head strong,.v189-reply-head span{display:block}.v189-reply-head span{font-size:10px;letter-spacing:.11em;color:var(--primary,#1476c9);font-weight:800}.v189-reply-head strong{font-size:17px;color:var(--text,#10253c)}.v189-reply-head small{color:var(--muted,#6c7e90);font-size:12px;text-align:right}.v189-reply-first textarea,.v189-staff-reply textarea{width:100%;min-height:110px;resize:vertical;border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:13px 14px;background:var(--input,#fff);color:var(--text,#10253c);font:inherit}.v189-reply-first>div:last-child,.v189-staff-reply>div:last-child{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px}.v189-reply-first>div:last-child>span{color:var(--muted,#6c7e90);font-size:12px}.v189-conversation,.v189-staff-history{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:22px;padding:16px}.v189-conversation-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:12px}.v189-conversation-head h2{margin:2px 0}.v189-conversation-head small{display:block;color:var(--muted,#6c7e90);font-size:12px}.v189-tree-tools{display:flex;gap:7px;flex-wrap:wrap}.v189-tree-tools .rbs-ui-btn{min-height:36px;padding:8px 10px;font-size:12px}.v189-tree{display:grid;gap:12px}.v189-tree-group{border:1px solid var(--border,#d7e1eb);border-radius:18px;overflow:hidden;background:rgba(247,250,253,.7)}.v189-tree-group>summary{list-style:none;display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 14px;cursor:pointer}.v189-tree-group>summary::-webkit-details-marker,.v189-tree-item>summary::-webkit-details-marker{display:none}.v189-tree-group>summary>span{width:36px;height:36px;display:grid;place-items:center;border-radius:12px;background:rgba(20,118,201,.08);color:var(--primary,#1476c9)}.v189-tree-group>summary svg{width:19px}.v189-tree-group>summary strong,.v189-tree-group>summary small{display:block}.v189-tree-group>summary small{color:var(--muted,#6c7e90);font-size:12px;margin-top:2px}.v189-tree-group>summary>b{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:rgba(0,0,0,.05);font-size:12px}.v189-tree-group.chat{border-color:rgba(20,118,201,.23)}.v189-tree-children{padding:0 12px 12px 22px;margin-left:18px;border-left:2px solid rgba(20,118,201,.13);display:grid;gap:9px}.v189-tree-item{border:1px solid var(--border,#d7e1eb);border-radius:16px;background:var(--card,#fff);overflow:hidden}.v189-tree-item>summary{list-style:none;display:grid;grid-template-columns:36px minmax(0,1fr) 18px;gap:10px;padding:12px;cursor:pointer;align-items:start}.v189-tree-icon{width:36px;height:36px;border-radius:12px;background:rgba(20,118,201,.07);display:grid;place-items:center;color:var(--primary,#1476c9)}.v189-tree-icon svg{width:18px}.v189-tree-meta{min-width:0}.v189-tree-meta>span{display:flex;justify-content:space-between;gap:8px;align-items:center}.v189-tree-meta strong{font-size:14px}.v189-tree-meta small{font-size:11px;color:var(--muted,#6c7e90);white-space:nowrap}.v189-tree-meta em{display:inline-block;margin-top:5px;padding:3px 7px;border-radius:999px;background:rgba(20,118,201,.07);font-size:10px;font-style:normal;font-weight:800;color:#557187}.v189-tree-item.internal .v189-tree-meta em{background:rgba(190,134,22,.12);color:#8a6414}.v189-tree-meta p{margin:7px 0 0;font-size:13px;color:var(--muted,#6c7e90);line-height:1.35;overflow-wrap:anywhere}.v189-tree-item[open] .v189-tree-meta p{display:none}.v189-tree-chevron{font-size:18px;color:var(--muted,#6c7e90);transition:.18s transform}.v189-tree-item[open] .v189-tree-chevron{transform:rotate(180deg)}.v189-tree-body{padding:0 12px 14px 58px}.v189-tree-body p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5}.v189-history-loading{min-height:170px;display:grid;gap:10px;align-content:center;padding:20px}.v189-history-loading i{height:18px;border-radius:9px;background:linear-gradient(90deg,rgba(130,150,170,.12),rgba(130,150,170,.23),rgba(130,150,170,.12));background-size:200% 100%;animation:v189sh 1.1s linear infinite}.v189-history-loading i:nth-child(2){width:85%}.v189-history-loading i:nth-child(3){width:67%}.v189-history-loading span{text-align:center;color:var(--muted,#6c7e90);font-size:12px}@keyframes v189sh{to{background-position:-200% 0}}

.v189-ticket-pane{display:grid;gap:12px;padding:12px;min-width:0}.v189-staff-head{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:15px}.v189-staff-head h1{margin:5px 0 10px;font-size:24px;line-height:1.12;overflow-wrap:anywhere}.v189-requester-link{display:flex;align-items:center;gap:9px;border:0;background:transparent;color:inherit;padding:7px 0;text-align:left;max-width:100%}.v189-requester-link>svg:first-child{width:22px;color:var(--primary,#1476c9)}.v189-requester-link>svg:last-child{width:16px;margin-left:auto;color:var(--muted,#6c7e90)}.v189-requester-link span{min-width:0}.v189-requester-link strong,.v189-requester-link small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.v189-requester-link small{color:var(--muted,#6c7e90);margin-top:2px}.v189-owner-pill{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;background:rgba(20,118,201,.07);font-size:11px;color:var(--muted,#61758a)}.v189-ticket-actionbar{display:flex;gap:8px;align-items:end;flex-wrap:wrap;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:12px}.v189-action-select{display:grid;gap:4px;min-width:145px}.v189-action-select label{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90);font-weight:800}.v189-action-select select{height:40px;border:1px solid var(--border,#d7e1eb);border-radius:12px;padding:0 10px;background:var(--card,#fff);color:var(--text,#10253c)}.v189-secondary-actions{display:flex;gap:5px;align-items:center;flex-wrap:wrap;width:100%;padding-top:8px;border-top:1px solid rgba(130,150,170,.14)}.v189-secondary-actions .rbs-ui-btn{min-height:35px;padding:7px 9px;font-size:11px}.v189-staff-reply{margin:0}.v189-staff-history{min-height:250px}.v189-ticket-support{display:grid;gap:10px}.v189-ticket-workspace.context-closed{grid-template-columns:minmax(210px,290px) minmax(0,1fr)!important}.v189-ticket-workspace.context-open{grid-template-columns:minmax(210px,290px) minmax(0,1fr) minmax(280px,360px)!important}

.v189-filterbar{grid-template-columns:minmax(220px,1.5fr) repeat(6,minmax(140px,1fr))!important}.v189-filterbar select,.v189-filterbar input{min-width:0}.ow-tr>span:nth-child(2) small strong{font-weight:800;color:var(--text,#10253c)}

.v189-params{display:grid;gap:14px;max-width:1240px;margin:0 auto;padding-bottom:80px}.v189-param-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.v189-param-head h1{margin:5px 0 7px;font-size:clamp(26px,4vw,42px)}.v189-param-head p{margin:0;color:var(--muted,#6c7e90);max-width:680px}.v189-param-head-actions{display:flex;gap:8px;flex-wrap:wrap}.v189-param-search{display:flex;justify-content:space-between;gap:14px;align-items:center;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:10px 12px}.v189-param-search>div{display:flex;align-items:center;gap:8px;flex:1;min-width:0}.v189-param-search svg{width:19px;color:var(--muted,#6c7e90)}.v189-param-search input{width:100%;border:0;outline:0;background:transparent;color:var(--text,#10253c);font:inherit}.v189-param-search>span{white-space:nowrap;font-size:12px;color:var(--muted,#6c7e90)}.v189-param-quick{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.v189-param-quick button{display:grid;grid-template-columns:38px minmax(0,1fr);gap:3px 9px;text-align:left;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:16px;padding:12px;color:inherit}.v189-param-quick button>span{grid-row:1/3;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:rgba(20,118,201,.07);color:var(--primary,#1476c9)}.v189-param-quick button.active{border-color:rgba(20,118,201,.42);box-shadow:inset 0 0 0 1px rgba(20,118,201,.15)}.v189-param-quick b{font-size:13px;align-self:end}.v189-param-quick small{font-size:11px;color:var(--muted,#6c7e90)}.v189-param-category-select{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:rgba(247,250,253,.8);border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:10px}.v189-param-category-select label{font-size:12px;font-weight:800}.v189-param-category-select select{height:39px;min-width:220px;border:1px solid var(--border,#d7e1eb);border-radius:11px;background:var(--card,#fff);color:inherit;padding:0 10px}.v189-param-context{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:10px 12px}.v189-param-context summary{display:flex;align-items:center;gap:9px;cursor:pointer}.v189-param-context summary svg{width:20px;color:var(--primary,#1476c9)}.v189-param-context summary b,.v189-param-context summary small{display:block}.v189-param-context summary small{color:var(--muted,#6c7e90)}.v189-param-context .param-context{margin-top:12px}.v189-param-note{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:16px;background:rgba(20,118,201,.06);border:1px solid rgba(20,118,201,.15)}.v189-param-note svg{width:20px;color:var(--primary,#1476c9);flex:none}.v189-param-note b,.v189-param-note span{display:block}.v189-param-note span{font-size:12px;color:var(--muted,#6c7e90);margin-top:2px}.v189-param-results{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:20px;padding:14px}.v189-param-results>header{margin-bottom:9px}.v189-param-results h2{margin:3px 0}.v189-param-list{display:grid;gap:7px}.v189-param-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(130px,220px) auto;gap:12px;align-items:center;padding:12px;border:1px solid rgba(130,150,170,.17);border-radius:14px}.v189-param-row>div:first-child strong,.v189-param-row>div:first-child small{display:block}.v189-param-row>div:first-child small{color:var(--muted,#6c7e90);font-size:12px;margin-top:3px}.v189-param-value b,.v189-param-value span{display:block;text-align:right}.v189-param-value b{font-size:13px}.v189-param-value span{font-size:10px;color:var(--muted,#6c7e90);margin-top:2px}.v189-status-help{display:flex;gap:10px;align-items:flex-start;background:rgba(20,118,201,.06);border:1px solid rgba(20,118,201,.15);border-radius:16px;padding:12px;margin-bottom:12px}.v189-status-help svg{width:20px;color:var(--primary,#1476c9)}.v189-status-help b,.v189-status-help span{display:block}.v189-status-help span{font-size:12px;color:var(--muted,#6c7e90)}.v189-status-flags{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px;background:rgba(130,150,170,.06);border-radius:12px}.v189-status-flags label{display:flex;gap:7px;align-items:center;font-size:13px}

@media(max-width:900px){.v189-portal-head{grid-template-columns:1fr}.v189-responsible-card{min-width:0;width:100%}.v189-param-quick{grid-template-columns:1fr 1fr}.v189-param-head{display:grid}.v189-filterbar{grid-template-columns:1fr 1fr!important}.v189-ticket-workspace.context-closed{grid-template-columns:1fr!important}.v189-ticket-workspace.context-closed>.ow-ticket-mini-list{display:none}.v189-ticket-workspace.context-open{grid-template-columns:1fr!important}.v189-ticket-workspace.context-open>.ow-ticket-mini-list{display:none}.v189-ticket-workspace.context-open>.ow-customer-context{position:fixed!important;inset:calc(env(safe-area-inset-top,0px) + 62px) 0 0 auto!important;width:min(92vw,420px)!important;z-index:1200!important}}
@media(max-width:620px){.v189-client-ticket{grid-template-columns:40px minmax(0,1fr) 18px;padding:13px;border-radius:18px}.v189-ticket-icon{width:40px;height:40px}.v189-portal-ticket{padding:0 10px 110px}.v189-portal-head,.v189-conversation,.v189-reply-first{border-radius:18px;padding:13px}.v189-conversation-head{display:grid}.v189-tree-tools{width:100%}.v189-tree-tools .rbs-ui-btn{flex:1}.v189-tree-children{padding-left:8px;margin-left:13px}.v189-tree-item>summary{grid-template-columns:32px minmax(0,1fr) 16px;padding:10px}.v189-tree-icon{width:32px;height:32px}.v189-tree-body{padding-left:52px}.v189-tree-meta>span{display:grid}.v189-tree-meta small{white-space:normal}.v189-ticket-actionbar{align-items:stretch}.v189-action-select{min-width:calc(50% - 4px);flex:1}.v189-ticket-actionbar>.rbs-ui-btn{flex:1}.v189-reply-head{display:grid}.v189-reply-head small{text-align:left}.v189-param-quick{grid-template-columns:1fr}.v189-param-category-select{display:grid}.v189-param-category-select select{min-width:0;width:100%}.v189-param-row{grid-template-columns:1fr}.v189-param-value b,.v189-param-value span{text-align:left}.v189-param-row>.rbs-ui-btn{width:100%}.v189-param-search{display:grid}.v189-filterbar{grid-template-columns:1fr!important}.v189-status-flags{grid-template-columns:1fr}}


/* ===== assets/s14_hotfix_v1810.css ===== */
/* RBS Desk v1.8.10 — Sprint 14 — Timeline acessível, retorno ao Cliente 360° e identidade canônica */

/* O detalhe do chamado passa a ser o próprio container de rolagem. A timeline é conteúdo primário. */
.ow-ticket-center{min-height:0;overflow:hidden}
.ws-ticket-pane.v189-ticket-pane.v1810-ticket-pane{
  display:flex!important;
  flex-direction:column;
  gap:12px;
  height:100%!important;
  min-height:0;
  min-width:0;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  overscroll-behavior-y:contain;
  -webkit-overflow-scrolling:touch;
  scrollbar-gutter:stable;
  padding:12px 12px calc(28px + env(safe-area-inset-bottom,0px));
  touch-action:pan-y;
}
.v1810-ticket-pane>.v189-staff-head,
.v1810-ticket-pane>.v189-ticket-actionbar,
.v1810-ticket-pane>.v189-staff-history,
.v1810-ticket-pane>.v189-staff-reply,
.v1810-ticket-pane>.v189-ticket-support{flex:0 0 auto;min-width:0}
.v1810-ticket-pane .v189-staff-history{
  position:relative;
  border:1px solid var(--border,#d7e1eb);
  border-radius:18px;
  background:var(--card,#fff);
  padding:14px;
  min-height:260px;
}
.v1810-ticket-pane .v189-staff-reply{
  border:1px solid var(--border,#d7e1eb);
  border-radius:18px;
  background:var(--card,#fff);
  padding:14px;
}
.v1810-ticket-pane .v189-conversation-head{margin-bottom:12px}
.v1810-ticket-pane .v189-tree{position:relative}
.v1810-ticket-pane .v189-tree-group{position:relative}
.v1810-ticket-pane .v189-tree-children{position:relative}
.v1810-ticket-pane .v189-tree-children:before{
  content:"";
  position:absolute;
  left:18px;
  top:8px;
  bottom:8px;
  width:2px;
  border-radius:2px;
  background:rgba(20,118,201,.12);
  pointer-events:none;
}
.v1810-ticket-back{
  align-self:flex-start;
  display:inline-flex;
  align-items:center;
  gap:8px;
  min-height:40px;
  border:1px solid var(--border,#d7e1eb);
  border-radius:13px;
  padding:8px 12px;
  background:var(--card,#fff);
  color:var(--text,#10253c);
  font:inherit;
  font-size:12px;
  font-weight:800;
  cursor:pointer;
}
.v1810-ticket-back svg{width:17px;height:17px;color:var(--primary,#1476c9)}
.v1810-ticket-back:hover{border-color:rgba(20,118,201,.42);background:rgba(20,118,201,.04)}

/* Clientes: enquanto a fonte canônica carrega, nunca renderizamos entidades derivadas de conversas. */
.v1810-customers-loading{display:grid;gap:14px}
.v1810-customers-loading-head{
  display:flex;
  justify-content:space-between;
  gap:16px;
  align-items:flex-start;
}
.v1810-customers-loading-head h1{margin:4px 0 6px}
.v1810-customers-loading-head p{margin:0;color:var(--muted,#6c7e90)}
.v1810-customer-skeletons{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.v1810-customer-skeleton{
  min-height:150px;
  border:1px solid var(--border,#d7e1eb);
  border-radius:18px;
  background:var(--card,#fff);
  padding:16px;
  display:grid;
  grid-template-columns:48px minmax(0,1fr);
  gap:12px;
  align-items:start;
}
.v1810-customer-skeleton i,.v1810-customer-skeleton span{
  display:block;
  border-radius:999px;
  background:linear-gradient(90deg,rgba(130,150,170,.10),rgba(130,150,170,.22),rgba(130,150,170,.10));
  background-size:200% 100%;
  animation:v1810sh 1.05s linear infinite;
}
.v1810-customer-skeleton i{width:48px;height:48px;grid-row:1/4}
.v1810-customer-skeleton span:nth-of-type(1){height:17px;width:72%;margin-top:4px}
.v1810-customer-skeleton span:nth-of-type(2){height:12px;width:92%;margin-top:8px}
.v1810-customer-skeleton span:nth-of-type(3){height:12px;width:58%;margin-top:8px}
@keyframes v1810sh{to{background-position:-200% 0}}

@media(max-width:900px){
  .ws-ticket-pane.v189-ticket-pane.v1810-ticket-pane{
    padding:10px 10px calc(118px + env(safe-area-inset-bottom,0px));
  }
}
@media(max-width:620px){
  .v1810-ticket-pane .v189-staff-history,
  .v1810-ticket-pane .v189-staff-reply{padding:12px;border-radius:17px}
  .v1810-ticket-back{width:100%;justify-content:flex-start}
  .v1810-customers-loading-head{display:grid}
  .v1810-customer-skeletons{grid-template-columns:1fr}
}


/* ===== assets/s14_mobile_premium_v1811.css ===== */
/* RBS Desk v1.8.11 — Sprint 14
   Mobile Premium Layout Contract
   Objetivo: nenhum botão, campo, badge, toolbar ou cabeçalho pode colidir,
   invadir outro componente ou provocar overflow horizontal em telas móveis. */

/* Guardrails globais: componentes sempre podem encolher dentro de flex/grid. */
:where(.page,.card,.section,.ow-page,.ow-main,.ow-workspace,.ow-center,.ow-inbox,.ow-context,
       .v186-portal-home,.v186-portal-ticket,.v186-customer360,.s14g-customers-page,
       .mg12-page,.omni-page,.i13-page,.r14-page,.kb-page,.v187-client-page) * {
  min-width:0;
}
img,video,canvas,svg{max-width:100%}

@media(max-width:760px){
  html,body,#app{width:100%;max-width:100%;overflow-x:hidden}
  body{min-width:0}

  /* Tipografia e conteúdo nunca estouram o card. */
  :where(h1,h2,h3,h4,p,strong,b,small,span,label,em,a,.ticket-title,.ow-page-title,.v186-customer-title,
         .v189-tree-title,.v189-tree-meta,.s14g-timeline-item,.mg12-card,.omni-connection-card,
         .i13-card,.r14-section,.kb-card){
    overflow-wrap:anywhere;
    word-break:normal;
  }

  /* Campos móveis: uma coluna real, 100% do container e alvo de toque confortável. */
  :where(input,textarea,select){max-width:100%;min-width:0}
  :where(.field input,.field textarea,.field select,.filter-row input,.filter-row select,
         .ow-filterbar input,.ow-filterbar select,.mg12-filter-grid input,.mg12-filter-grid select,
         .mg12-goal-grid input,.i13-form-grid input,.i13-form-grid select,.i13-form-grid textarea,
         .omni-form-grid input,.omni-form-grid select,.omni-form-grid textarea,
         .v189-param-search input,.v189-param-category-select select){
    width:100%!important;
    min-height:44px;
    box-sizing:border-box;
  }
  textarea{font-size:16px!important}
  select,input{font-size:max(16px,1em)}

  /* Botões: sem nowrap forçado, sem largura fantasma e sem colisão. */
  :where(.btn,.rbs-ui-btn){
    min-height:44px;
    max-width:100%;
    white-space:normal!important;
    line-height:1.2;
    text-align:center;
    overflow-wrap:anywhere;
  }
  :where(.iconbtn,.rbs-ui-icon-btn,.ow-top-actions>button,.cw-head-btn,.ow-mobile-chat-back button){
    white-space:nowrap!important;
    overflow-wrap:normal;
    flex:0 0 auto;
  }

  /* Cabeçalhos e heróis: texto primeiro, ações em faixa própria. */
  :where(.page-head,.section-head,.kb-page-head,.omni-page-head,.i13-head,.r14-head,.mg12-head,
         .ow-central-head,.ow-ticket-toolbar,.ow-customer-hero,.v155-profile-hero,.v187-param-hero,
         .v189-staff-head,.v189-conversation-head,.v189-reply-head,.portal-section-head){
    display:grid!important;
    grid-template-columns:minmax(0,1fr)!important;
    align-items:start!important;
    gap:10px!important;
    width:100%;
  }
  :where(.page-head>*,.section-head>*,.kb-page-head>*,.omni-page-head>*,.i13-head>*,.r14-head>*,
         .mg12-head>*,.ow-central-head>*,.ow-ticket-toolbar>*,.ow-customer-hero>*,.v155-profile-hero>*,
         .v187-param-hero>*,.v189-staff-head>*,.v189-conversation-head>*,.v189-reply-head>*){max-width:100%}

  /* Ações: grade fluida premium; nunca mais uma fileira espremida. */
  :where(.toolbar,.topbar-actions,.actions,.comm-actions,.context-actions2,.composer-actions,
         .modal-actions,.mg12-head-actions,.mg12-export-actions,.omni-head-actions,.i13-actions,
         .i13-doc-actions,.s11-card-actions,.s11-run-actions,.s14-secondary-actions,.s14g-note-actions,
         .v155-profile-actions,.v186-hero-actions,.v187-param-hero-actions,.v188-tree-actions,
         .v189-param-head-actions,.v189-secondary-actions,.ws-ticket-actions,.portal-wizard-actions,
         .prod-quick-actions){
    width:100%;
    display:grid!important;
    grid-template-columns:repeat(2,minmax(0,1fr));
    gap:8px!important;
    align-items:stretch!important;
    justify-content:stretch!important;
  }
  :where(.toolbar,.topbar-actions,.actions,.comm-actions,.context-actions2,.composer-actions,
         .modal-actions,.mg12-head-actions,.mg12-export-actions,.omni-head-actions,.i13-actions,
         .i13-doc-actions,.s11-card-actions,.s11-run-actions,.s14-secondary-actions,.s14g-note-actions,
         .v155-profile-actions,.v186-hero-actions,.v187-param-hero-actions,.v188-tree-actions,
         .v189-param-head-actions,.v189-secondary-actions,.ws-ticket-actions,.portal-wizard-actions,
         .prod-quick-actions) > :where(button,.btn,.rbs-ui-btn,select){
    width:100%!important;
    max-width:100%!important;
    min-width:0!important;
    justify-content:center;
  }

  /* Filtros: uma coluna, sem select disputando largura com busca. */
  :where(.filter-row,.ow-filterbar,.v188-ow-filterbar,.v189-filterbar,.ws-queue-filters,
         .v187-filter-card,.service-filter,.mg12-filter-grid,.i13-form-grid,.omni-form-grid,
         .form-grid2,.switch-grid){
    grid-template-columns:minmax(0,1fr)!important;
    width:100%!important;
  }
  :where(.ow-filterbar>div,.v188-ow-filterbar>div,.v189-filterbar>div){width:100%;min-width:0}

  /* Toolbars operacionais principais. */
  .ow-central-actions,.ow-ticket-tools,.ow-customer-actions{
    display:grid!important;
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
    gap:8px!important;
    width:100%!important;
  }
  .ow-ticket-tools>select{width:100%!important;max-width:none!important}

  /* Chamado staff: controles de status/prioridade e ações sem atropelo. */
  .v189-ticket-actionbar{
    display:grid!important;
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
    gap:8px!important;
    align-items:stretch!important;
  }
  .v189-ticket-actionbar>*{min-width:0!important;max-width:100%!important}
  .v189-action-select{min-width:0!important;width:100%!important}
  .v189-action-select select{width:100%!important;min-height:44px}
  .v189-ticket-actionbar>.rbs-ui-btn{width:100%!important}
  .v189-head-tags,.v189-status-flags,.tags{display:flex;flex-wrap:wrap;gap:6px;max-width:100%}
  .v189-head-tags>*{max-width:100%}
  .v189-responsible-card{width:100%!important;min-width:0!important}

  /* Cliente 360 / perfis: ações e métricas não invadem título nem avatar. */
  .v186-customer360 .ow-customer-actions{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .v186-customer360 .ow-customer-metrics{gap:8px!important}
  .s14g-customer-card,.ow-customer-card,.v189-client-ticket,.v186-ticket-card{max-width:100%;overflow:hidden}
  .s14g-customer-card footer{min-width:0}
  .v155-avatar-editor{width:100%;grid-template-columns:auto minmax(0,1fr)!important}
  .v155-profile-actions{justify-content:stretch!important}

  /* Portal do cliente: hero e atalhos priorizam leitura e toque. */
  .v186-portal-hero{grid-template-columns:minmax(0,1fr)!important}
  .v186-hero-copy{min-width:0}
  .v186-portal-shortcuts{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .v186-portal-shortcuts>button{min-width:0;max-width:100%;overflow:hidden}
  .portal-next-action{max-width:100%;overflow:hidden}

  /* Administração / parâmetros / integrações / automações. */
  .admin-quick-row{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .v187-param-tools,.v187-param-context .param-context,.v187-param-card,.v189-param-row,
  .i13-grid,.i13-health-grid,.omni-admin-grid,.omni-env-grid,.s11-run-grid,.s11-quality-grid,
  .r14-grid.two,.r14-grid.three{grid-template-columns:minmax(0,1fr)!important}
  .v187-param-control{width:100%;min-width:0}
  .v187-current-value{max-width:100%!important;overflow-wrap:anywhere}
  .i13-head-kpis{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));width:100%}
  .i13-head-kpis>div{min-width:0!important}

  /* Analytics/BI: painéis refluem, tabelas continuam navegáveis sem invadir o viewport. */
  .mg12-kpis,.mg12-mini-grid,.mg12-compare-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .mg12-grid-2,.mg12-grid-3,.mg12-hub,.mg12-widget-grid,.mg12-goal-grid{grid-template-columns:minmax(0,1fr)!important}
  .mg12-card-head{display:grid!important;grid-template-columns:minmax(0,1fr);gap:8px}
  .mg12-row{grid-template-columns:minmax(0,1fr)!important;gap:7px}
  .mg12-row-kpis{justify-content:flex-start!important}
  .mg12-table-wrap{width:100%;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}

  /* Chat/omnichannel: cabeçalho e ações não comprimem nome do cliente. */
  .ow-chat-head{min-width:0}
  .ow-chat-title{min-width:0;overflow:hidden}
  .ow-chat-title>div,.ow-chat-title>div>strong{min-width:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .ow-chat-head-actions{display:flex;gap:5px;flex:0 0 auto;min-width:0}
  .omni-top-grid,.omni-template-param-grid{grid-template-columns:minmax(0,1fr)!important}
  .omni-head-actions{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .omni-connection-card{min-width:0;max-width:100%;overflow:hidden}

  /* Modais e sheets: sempre dentro da viewport + safe areas. */
  .modal-shell{padding:calc(env(safe-area-inset-top) + 10px) 10px calc(env(safe-area-inset-bottom) + 10px)!important;overflow:auto}
  .modal-card{
    width:100%!important;
    max-width:calc(100vw - 20px)!important;
    max-height:calc(100dvh - env(safe-area-inset-top) - env(safe-area-inset-bottom) - 20px)!important;
    overflow:auto!important;
    border-radius:20px!important;
  }
  .modal-actions{position:sticky;bottom:-16px;background:linear-gradient(180deg,rgba(255,255,255,0),#fff 24%);padding-top:16px;padding-bottom:2px;z-index:2}

  /* Listas que possuem metadados laterais: metadados quebram para baixo, não espremem texto. */
  .ticket-row,.admin-item,.check,.comm-row,.notify-row,.pref-row,.presence-row,.mg-row{
    min-width:0;
    max-width:100%;
  }
  .ticket-row{grid-template-columns:minmax(0,1fr)!important}
  .ticket-row>.ticket-no,.ticket-row>.status{justify-self:start}
  .message header{flex-wrap:wrap;align-items:flex-start}
  .message header span{white-space:normal;text-align:left}

  /* Containers horizontais permitidos somente onde fazem sentido: tabs/chips/tabelas. */
  :where(.ow-tabs-scroll,.ow-inbox-tabs,.queue-tabs2,.r14-tabs,.i13-tabs,.mg12-dim-tabs,.v187-param-cats){
    max-width:100%;
    overflow-x:auto;
    overflow-y:hidden;
    -webkit-overflow-scrolling:touch;
    scrollbar-width:none;
  }
  :where(.ow-tabs-scroll,.ow-inbox-tabs,.queue-tabs2,.r14-tabs,.i13-tabs,.mg12-dim-tabs,.v187-param-cats)::-webkit-scrollbar{display:none}

  /* Paddings móveis consistentes: conteúdo respira sem desperdiçar área útil. */
  .ow-page{padding:10px!important}
  :where(.card,.mg12-card,.r14-section,.v187-more-card){max-width:100%}
}

@media(max-width:430px){
  /* Em iPhones estreitos, ações textuais viram uma coluna quando duas colunas perderiam legibilidade. */
  :where(.toolbar,.topbar-actions,.actions,.comm-actions,.context-actions2,.composer-actions,
         .modal-actions,.mg12-head-actions,.mg12-export-actions,.omni-head-actions,.i13-actions,
         .i13-doc-actions,.s11-card-actions,.s11-run-actions,.s14-secondary-actions,.s14g-note-actions,
         .v155-profile-actions,.v187-param-hero-actions,.v189-param-head-actions,.v189-secondary-actions,
         .ws-ticket-actions,.portal-wizard-actions,.prod-quick-actions){grid-template-columns:minmax(0,1fr)!important}

  .ow-central-actions,.ow-ticket-tools,.ow-customer-actions,.v189-ticket-actionbar,
  .v186-customer360 .ow-customer-actions,.omni-head-actions{grid-template-columns:minmax(0,1fr)!important}

  /* Mantém somente pares compactos realmente úteis em duas colunas. */
  .v186-hero-actions,.v188-tree-actions,.admin-quick-row,.mg12-kpis,.mg12-mini-grid,.mg12-compare-grid,
  .i13-head-kpis{grid-template-columns:repeat(2,minmax(0,1fr))!important}

  .v186-portal-shortcuts{grid-template-columns:minmax(0,1fr)!important}
  .v186-customer360 .ow-customer-metrics{grid-template-columns:minmax(0,1fr)!important}
  .s14g-customer-card footer{grid-template-columns:minmax(0,1fr)!important}
  .s14g-customer-card footer span{text-align:left!important}

  .page-head h1,.ow-central-head h1{font-size:clamp(22px,7vw,28px)!important}
  .v189-staff-head h1,.v186-ticket-head h1{font-size:clamp(21px,6.5vw,27px)!important}
}

@media(min-width:761px) and (max-width:1023px){
  /* Tablet / mobile landscape: impede colisões antes do breakpoint desktop. */
  :where(.page-head,.section-head,.ow-ticket-toolbar,.ow-customer-hero,.mg12-head,.i13-head,.omni-page-head){
    flex-wrap:wrap;
  }
  :where(.toolbar,.topbar-actions,.ow-ticket-tools,.ow-central-actions,.ow-customer-actions,.mg12-head-actions,
         .i13-actions,.omni-head-actions,.v189-ticket-actionbar){flex-wrap:wrap!important}
  :where(.btn,.rbs-ui-btn,input,select,textarea){max-width:100%;min-width:0}
  .v189-action-select{min-width:180px;flex:1 1 180px}
}

@media(max-width:430px){
  /* Header operacional: libera largura para aba e ações no iPhone sem perder identidade visual. */
  .ow-mobile-brand strong{display:none!important}
  .ow-mobile-brand{gap:0!important}
  .ow-tabs-scroll .ow-tab{min-width:82px!important;max-width:136px!important}
  .ow-tab-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .ow-top-actions{min-width:0}
  .ow-top-actions>button{flex:0 0 31px}
  .ow-mobile-nav button>span{max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

  /* Consulta histórica: nome do cliente é prioritário; estado permanece legível sem esmagar o header. */
  .v186-chat-history-head{height:auto!important;min-height:62px!important;padding:7px 8px!important;align-items:center!important}
  .v186-chat-history-head .ow-chat-title>small{font-size:9px!important;white-space:normal!important;line-height:1.15}
  .v186-chat-history-head .v186-history-pill{padding:6px 8px;font-size:9px;max-width:92px;text-align:center;white-space:normal;line-height:1.1}
}

@media(max-width:760px){
  /* A topbar legada é uma exceção: controles compactos permanecem lado a lado. */
  .topbar-actions{
    display:flex!important;
    width:auto!important;
    flex:0 0 auto;
    flex-wrap:nowrap!important;
    align-items:center!important;
    justify-content:flex-end!important;
    gap:6px!important;
  }
  .topbar-actions>button{width:auto!important;min-width:40px!important;max-width:44px!important;padding-inline:8px!important}
  .topbar-actions .density-toggle b,.topbar-actions .nav-global-trigger b,.topbar-actions .nav-global-trigger kbd{display:none!important}

  .composer-actions>div{display:flex;flex-wrap:wrap;gap:7px;min-width:0}
  .composer-actions>div>.btn{flex:1 1 130px}

  /* Textos que antigas versões mantinham em nowrap passam a quebrar dentro do próprio componente. */
  .v187-current-value,.omni-connection-card header p,.omni-webhook code,.v189-owner-flag b,
  .s14g-customer-card h3,.s14g-customer-card p,.s14g-customer-card small{
    white-space:normal!important;
    overflow-wrap:anywhere;
  }
  .omni-webhook code{display:block;max-width:100%}
}


/* ===== assets/s14_admin_consolidation_v1812.css ===== */
/* RBS Desk v1.8.12 — Sprint 14 — Administração canônica, timeline por ator e UX premium */

/* Timeline: cliente, equipe e nota interna possuem semântica visual inequívoca. */
.v189-tree-item.actor-client{--actor-accent:#1476c9;--actor-soft:#eef7ff;--actor-border:#b9d9f5}
.v189-tree-item.actor-staff{--actor-accent:#5750c9;--actor-soft:#f3f1ff;--actor-border:#d2cdfb}
.v189-tree-item.actor-internal,.v189-tree-item.internal{--actor-accent:#9a6700;--actor-soft:#fff8e7;--actor-border:#efd79d}
.v189-tree-item.actor-client>summary,.v189-tree-item.actor-staff>summary,.v189-tree-item.internal>summary{border-left:4px solid var(--actor-accent)!important;background:var(--actor-soft)!important}
.v189-tree-item.actor-client .v189-tree-icon,.v189-tree-item.actor-staff .v189-tree-icon,.v189-tree-item.internal .v189-tree-icon{background:color-mix(in srgb,var(--actor-accent) 12%,white)!important;color:var(--actor-accent)!important;border-color:var(--actor-border)!important}
.v189-tree-item.actor-client .v189-tree-meta em{color:#0d66aa;background:#e1f1ff}
.v189-tree-item.actor-staff .v189-tree-meta em{color:#4d45b4;background:#eae7ff}
.v189-tree-item.internal .v189-tree-meta em{color:#805700;background:#fff0c8}
.v189-tree-item.actor-client[open],.v189-tree-item.actor-staff[open],.v189-tree-item.internal[open]{border-color:var(--actor-border)!important;box-shadow:0 7px 22px color-mix(in srgb,var(--actor-accent) 7%,transparent)}
.v1810-ticket-pane>.v1812-new-interaction{order:30!important}.v1810-ticket-pane>.v1812-timeline{order:40!important}.v1810-ticket-pane>.v189-ticket-support{order:50!important}
.v1810-ticket-pane>.v189-staff-head{order:10!important}.v1810-ticket-pane>.v189-ticket-actionbar{order:20!important}.v1810-ticket-pane>.v1810-ticket-back{order:5!important}

/* Central de Administração: um padrão único — categorias + lista. */
.v1812-admin{display:grid;gap:16px;min-width:0;padding:2px 0 22px}.v1812-admin-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.v1812-admin-head h1{margin:5px 0 6px;font-size:clamp(26px,4vw,40px)}.v1812-admin-head p{max-width:760px;font-size:13px}.v1812-admin-badge{flex:0 0 auto;border:1px solid #d5e2ee;background:#fff;border-radius:999px;padding:9px 12px;font-size:11px;font-weight:800;color:#53697d}.v1812-admin-search{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;background:#fff;border:1px solid #d6e2ed;border-radius:15px;padding:0 13px;min-height:50px}.v1812-admin-search svg{width:18px;height:18px;color:#647a8d}.v1812-admin-search input{border:0;outline:0;background:transparent;min-width:0;width:100%;font:inherit;color:#10253c}.v1812-admin-search kbd{font-size:11px;border:1px solid #dbe4ec;border-radius:7px;padding:2px 6px;color:#718395;background:#f6f8fa}.v1812-admin-layout{display:grid;grid-template-columns:minmax(230px,285px) minmax(0,1fr);gap:14px;align-items:start}.v1812-admin-nav{display:grid;gap:7px;position:sticky;top:10px}.v1812-admin-nav>button{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:center;width:100%;text-align:left;border:1px solid #dce6ef;background:#fff;border-radius:15px;padding:10px 11px;color:#12283d}.v1812-admin-nav>button>span{width:36px;height:36px;border-radius:11px;background:#f0f6fb;display:grid;place-items:center;color:#1774c5}.v1812-admin-nav svg{width:18px;height:18px}.v1812-admin-nav b,.v1812-admin-nav small{display:block}.v1812-admin-nav b{font-size:12px}.v1812-admin-nav small{font-size:9px;line-height:1.35;color:#6d7f90;margin-top:2px}.v1812-admin-nav em{font-style:normal;font-size:10px;color:#708294}.v1812-admin-nav>button.active{border-color:#90c2ec;background:#eef7ff;box-shadow:0 0 0 2px rgba(23,116,197,.06)}.v1812-admin-main{background:#fff;border:1px solid #dce6ef;border-radius:18px;padding:14px;min-width:0}.v1812-admin-main>header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:2px 3px 13px;border-bottom:1px solid #edf1f5}.v1812-admin-main>header h2{font-size:18px;margin:2px 0}.v1812-admin-main>header p{font-size:11px}.v1812-admin-list{display:grid}.v1812-admin-list>button{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:11px;align-items:center;text-align:left;border:0;border-bottom:1px solid #edf1f5;background:transparent;padding:12px 3px;color:#11273b}.v1812-admin-list>button:last-child{border-bottom:0}.v1812-admin-item-icon{width:40px;height:40px;border-radius:12px;background:#f1f6fa;color:#1774c5;display:grid;place-items:center}.v1812-admin-item-icon svg{width:19px;height:19px}.v1812-admin-list strong,.v1812-admin-list small,.v1812-admin-list em{display:block}.v1812-admin-list strong{font-size:13px}.v1812-admin-list small{font-size:10px;color:#687b8d;margin-top:2px;line-height:1.4}.v1812-admin-list em{font-size:9px;color:#1774c5;font-style:normal;font-weight:700;margin-top:3px}.v1812-admin-open{display:flex;align-items:center;gap:5px;font-size:10px;font-weight:800;color:#1774c5;white-space:nowrap}.v1812-admin-open svg{width:15px;height:15px}.v1812-admin-list>button:hover{background:#f8fbfd}.v1812-admin-list>button:focus-visible,.v1812-admin-nav>button:focus-visible{outline:3px solid rgba(23,116,197,.18);outline-offset:1px}

/* Parâmetros: mesma linguagem de navegação da Administração. */
.v1812-params{display:grid;gap:14px;min-width:0;padding-bottom:24px}.v1812-param-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.v1812-param-head h1{margin:4px 0 5px}.v1812-param-head p{font-size:12px}.v1812-param-search{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;min-height:48px;padding:0 12px;border:1px solid #d8e4ee;border-radius:14px;background:#fff}.v1812-param-search input{border:0;outline:0;background:transparent;width:100%;min-width:0}.v1812-param-search>span{font-size:10px;font-weight:800;color:#6b7e90}.v1812-param-layout{display:grid;grid-template-columns:minmax(220px,270px) minmax(0,1fr);gap:14px;align-items:start}.v1812-param-nav{display:grid;gap:6px;position:sticky;top:10px;max-height:calc(100dvh - 150px);overflow:auto}.v1812-param-nav button{display:grid;grid-template-columns:31px minmax(0,1fr) auto;align-items:center;gap:9px;text-align:left;border:1px solid #dce6ef;border-radius:13px;background:#fff;padding:8px 10px;color:#14283c}.v1812-param-nav button span{width:31px;height:31px;border-radius:10px;background:#f0f6fb;display:grid;place-items:center;color:#1774c5}.v1812-param-nav button svg{width:16px;height:16px}.v1812-param-nav b{font-size:11px}.v1812-param-nav em{font-style:normal;font-size:9px;color:#718395}.v1812-param-nav button.active{background:#eef7ff;border-color:#8fc1eb}.v1812-param-main{min-width:0;display:grid;gap:12px}.v1812-param-scope{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:center;border:1px solid #cfe1f0;background:#edf7ff;border-radius:15px;padding:11px 12px}.v1812-param-scope>span{width:36px;height:36px;border-radius:11px;background:#fff;display:grid;place-items:center;color:#1774c5}.v1812-param-scope b,.v1812-param-scope small{display:block}.v1812-param-scope small{font-size:9px;color:#63788c;margin-top:2px}.v1812-param-main .v189-param-row>div:first-child em{display:block;font-size:8px;font-style:normal;color:#8a98a5;margin-top:4px;overflow-wrap:anywhere}

/* Permissões e carregamentos rápidos. */
.v1812-permissions{padding-bottom:24px}.v1812-admin-skeleton{display:grid;gap:9px}.v1812-admin-skeleton i{display:block;height:62px;border-radius:14px;background:linear-gradient(90deg,#eef2f5,#e4ebf1,#eef2f5);background-size:200% 100%;animation:v1812sh 1s linear infinite}@keyframes v1812sh{to{background-position:-200% 0}}

/* Feriados/status: evitar sensação de tela congelada em leituras focadas. */
.v1812-fast-enter{min-height:120px}.classification-list{content-visibility:auto;contain-intrinsic-size:400px}

@media(max-width:900px){
  .v1812-admin-head,.v1812-param-head{display:grid}.v1812-admin-badge{justify-self:start}.v1812-admin-layout,.v1812-param-layout{grid-template-columns:minmax(0,1fr)}
  .v1812-admin-nav,.v1812-param-nav{position:static;display:flex;overflow-x:auto;max-height:none;padding-bottom:2px;scrollbar-width:none;-webkit-overflow-scrolling:touch}.v1812-admin-nav::-webkit-scrollbar,.v1812-param-nav::-webkit-scrollbar{display:none}
  .v1812-admin-nav>button{min-width:220px;flex:0 0 220px}.v1812-param-nav button{min-width:150px;flex:0 0 150px}.v1812-param-main{min-width:0}
  .v1812-admin-main{padding:11px}.v1812-admin-list>button{grid-template-columns:38px minmax(0,1fr) auto}
}
@media(max-width:560px){
  .v1812-admin{gap:12px}.v1812-admin-head h1{font-size:26px}.v1812-admin-badge{display:none}.v1812-admin-search kbd{display:none}.v1812-admin-nav>button{min-width:200px;flex-basis:200px}.v1812-admin-open{font-size:0}.v1812-admin-open svg{width:18px;height:18px}.v1812-admin-list>button{padding:11px 1px;grid-template-columns:38px minmax(0,1fr) 20px}.v1812-admin-list small{font-size:9px}
  .v1812-param-head>.rbs-ui-btn{width:100%;justify-content:center}.v1812-param-search{grid-template-columns:auto minmax(0,1fr)}.v1812-param-search>span{display:none}.v1812-param-scope{grid-template-columns:34px minmax(0,1fr)}.v1812-param-scope>.btn{grid-column:1/-1;width:100%}.v1812-param-nav button{min-width:140px;flex-basis:140px}
  .v189-tree-item.actor-client>summary,.v189-tree-item.actor-staff>summary,.v189-tree-item.internal>summary{border-left-width:3px!important}
}


/* ===== assets/s14_profile_client_desktop_v1813.css ===== */
/* RBS Desk v1.8.13 — Perfil universal bottom sheet + shell desktop do cliente */

/* ---------- Portal do Cliente: desktop deixa de parecer PWA mobile em browser ---------- */
.v1813-client-shell{max-width:none!important;min-height:100dvh;padding:0!important;background:#f4f7fa}
.v1813-client-stage{min-width:0;min-height:100dvh;display:flex;flex-direction:column}
.v1813-client-rail{display:none}
.v1813-client-topbar{position:sticky;top:0;z-index:24}
.v1813-client-top-actions{margin-left:auto}
.v1813-client-search-top{display:none;width:42px;height:42px;border:1px solid var(--line);border-radius:13px;background:#fff;color:var(--navy);place-items:center}
.v1813-client-search-top svg{width:18px;height:18px}
.v1813-desktop-title{display:none}
.v1813-client-shell .topbar .avatar{overflow:hidden;padding:0;background:#fff}
.v1813-client-shell .topbar .avatar>.ow-avatar{width:100%;height:100%;border-radius:inherit}
.v1813-client-shell .topbar .avatar>.ow-avatar img{width:100%;height:100%;object-fit:cover}
.v1813-client-mobile-nav{z-index:26}

@media (min-width:1024px), (min-width:760px) and (pointer:fine){
  body.portal-client{overflow:hidden;background:#eef3f7}
  .v1813-client-shell{display:grid!important;grid-template-columns:104px minmax(0,1fr);height:100dvh;overflow:hidden}
  .v1813-client-rail{display:flex;flex-direction:column;grid-column:1;grid-row:1;background:#0d2946;color:#fff;padding:14px 10px 12px;border-right:1px solid rgba(255,255,255,.08);min-height:100dvh;overflow:hidden}
  .v1813-client-brand{display:grid;place-items:center;gap:5px;padding:2px 0 18px}
  .v1813-client-brand>span{width:48px;height:48px;border-radius:15px;display:grid;place-items:center;background:#fff;color:#0d2946;font-size:15px;font-weight:900;letter-spacing:-.03em}
  .v1813-client-brand>strong{font-size:13px;font-weight:800;letter-spacing:.01em}
  .v1813-client-rail nav{display:grid;gap:6px}
  .v1813-client-rail nav button,.v1813-client-rail-foot>button{appearance:none;border:0;background:transparent;color:#c9d7e4;border-radius:15px;min-height:62px;padding:8px 5px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;font:inherit;font-size:11px;font-weight:700;cursor:pointer;transition:.16s ease}
  .v1813-client-rail nav button svg,.v1813-client-rail-foot>button svg{width:21px;height:21px}
  .v1813-client-rail nav button:hover,.v1813-client-rail-foot>button:hover{background:rgba(255,255,255,.08);color:#fff}
  .v1813-client-rail nav button.active{background:#fff;color:#0d2946;box-shadow:0 8px 22px rgba(0,0,0,.13)}
  .v1813-client-rail-foot{margin-top:auto;display:grid;gap:7px;padding-top:12px}
  .v1813-client-profile{min-height:74px!important}
  .v1813-client-profile>.ow-avatar{width:34px;height:34px;border:2px solid rgba(255,255,255,.28)}
  .v1813-client-profile>span:last-child{display:grid;gap:1px;text-align:center;min-width:0}
  .v1813-client-profile strong{font-size:10px;color:inherit;max-width:82px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .v1813-client-profile small{font-size:9px;opacity:.75}
  .v1813-client-stage{grid-column:2;grid-row:1;height:100dvh;overflow:hidden;background:#f5f7fa}
  .v1813-client-topbar{height:68px;flex:0 0 68px;display:flex!important;align-items:center;border-bottom:1px solid #dfe7ee;background:rgba(255,255,255,.92);backdrop-filter:blur(18px);padding:0 22px!important}
  .v1813-mobile-brand{display:none!important}
  .v1813-desktop-title{display:grid;gap:2px;min-width:0}
  .v1813-desktop-title small{font-size:10px;font-weight:800;color:#718294;text-transform:uppercase;letter-spacing:.08em}
  .v1813-desktop-title strong{font-size:18px;color:#102235;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .v1813-client-search-top{display:grid}
  .v1813-client-shell .topbar .avatar{width:42px;height:42px;border-radius:13px}
  .v1813-client-shell .page{flex:1;min-height:0;overflow:auto;padding:22px 28px 30px!important;max-width:none!important;width:100%!important}
  .v1813-client-shell .bottom-nav{display:none!important}
  .v1813-client-shell .portal-home,.v1813-client-shell .v186-portal-ticket,.v1813-client-shell .portal-new{max-width:1240px;margin:0 auto}
  .v1813-client-shell .v186-portal-hero{border-radius:24px!important}
}

/* ---------- Perfil universal: bottom sheet premium ---------- */
body.v1813-sheet-open{overflow:hidden}
#modal.v1813-profile-sheet-shell{align-items:flex-end!important;padding:0!important;background:rgba(8,20,33,.44);backdrop-filter:blur(8px)}
#modal.v1813-profile-sheet-shell .modal-card{position:relative;width:min(760px,calc(100% - 24px))!important;max-width:760px!important;max-height:min(92dvh,920px)!important;margin:0 auto 10px!important;border-radius:30px 30px 24px 24px!important;padding:12px 18px calc(18px + env(safe-area-inset-bottom))!important;overflow:auto!important;overscroll-behavior:contain;background:#f2f2f7!important;box-shadow:0 -18px 70px rgba(9,24,40,.26)!important;scrollbar-width:thin}
.v1813-sheet-handle{width:44px;height:5px;border-radius:99px;background:#c2c7cd;margin:0 auto 14px;position:sticky;top:0;z-index:4}
.v1813-profile-sheet{display:grid;gap:16px}
.v1813-profile-hero{text-align:center;padding:4px 10px 2px}
.v1813-profile-avatar-wrap{display:grid;place-items:center;margin-bottom:10px}
.v1813-profile-avatar-wrap .v155-avatar.hero{width:104px!important;height:104px!important;border-radius:50%!important;box-shadow:0 7px 22px rgba(12,39,66,.16);border:4px solid #fff;font-size:28px!important}
.v1813-profile-avatar-wrap .v155-avatar.hero img{width:100%;height:100%;object-fit:cover;border-radius:inherit}
.v1813-profile-hero h2{font-size:27px!important;letter-spacing:-.035em;margin:3px 0 3px;color:#111820}
.v1813-profile-hero p{font-size:13px!important;color:#5f6975;margin:0;overflow-wrap:anywhere}
.v1813-profile-hero>span{display:block;font-size:12px;color:#79838d;margin-top:3px}
.v1813-photo-action{display:inline-flex;align-items:center;justify-content:center;margin-top:9px;color:#1473e6;font-size:12px;font-weight:750;cursor:pointer}
.v1813-profile-group{background:#fff;border-radius:20px;border:1px solid rgba(173,181,190,.28);overflow:hidden;box-shadow:0 2px 12px rgba(20,35,50,.035)}
.v1813-profile-group-title{padding:12px 15px 8px;font-size:10px;font-weight:850;letter-spacing:.065em;text-transform:uppercase;color:#697683;background:#fbfbfd}
.v1813-profile-row,.v1813-profile-link{min-height:58px;padding:10px 15px;display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:10px;align-items:center;border:0;border-top:1px solid #eceef1;background:#fff;width:100%;text-align:left;color:#111820;font:inherit}
.v1813-profile-row>span,.v1813-profile-link>span{width:30px;height:30px;border-radius:8px;background:#eef4fb;color:#176bba;display:grid;place-items:center}
.v1813-profile-row>span svg,.v1813-profile-link>span svg{width:16px;height:16px}
.v1813-profile-row>div,.v1813-profile-link>div{min-width:0}
.v1813-profile-row strong,.v1813-profile-row small,.v1813-profile-link strong,.v1813-profile-link small{display:block}
.v1813-profile-row strong,.v1813-profile-link strong{font-size:13px;color:#111820}
.v1813-profile-row small,.v1813-profile-link small{font-size:10px;color:#7b8692;margin-top:2px;line-height:1.35}
.v1813-profile-row>b{font-size:12px;color:#596572;font-weight:600;max-width:260px;text-align:right;overflow-wrap:anywhere}
.v1813-profile-link{cursor:pointer}
.v1813-profile-link:hover{background:#fafcff}
.v1813-profile-row-stack{grid-template-columns:30px minmax(0,1fr)}
.v1813-permission-chips{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}
.v1813-permission-chips i{font-style:normal;font-size:9px;font-weight:700;color:#53687b;background:#f0f4f7;border-radius:999px;padding:5px 7px}
.v1813-profile-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:14px 15px 4px;border-top:1px solid #eceef1}
.v1813-profile-form-grid .field{margin:0}
.v1813-profile-form-grid .field label{font-size:9px}
.v1813-profile-form-grid .field input{min-height:44px;background:#f9fafb}
.v1813-profile-form-grid .field small{font-size:9px;line-height:1.4;color:#7b8692;margin-top:5px}
.v1813-span-2{grid-column:1/-1}
.v1813-save-profile{margin:10px 15px 15px;width:calc(100% - 30px)}
.v1813-profile-setting{padding:14px 15px;border-top:1px solid #eceef1;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px}
.v1813-profile-setting>div:first-child strong,.v1813-profile-setting>div:first-child small{display:block}
.v1813-profile-setting>div:first-child strong{font-size:13px;color:#111820}
.v1813-profile-setting>div:first-child small{font-size:10px;color:#7b8692;margin-top:2px}
.v1813-profile-setting .ux-segmented{min-width:235px}
.v1813-typography-setting{grid-template-columns:minmax(0,1fr) minmax(260px,1fr)}
.v1813-type-controls{display:grid;grid-template-columns:minmax(0,1fr) 74px auto;gap:7px;align-items:center}
.v1813-type-controls select,.v1813-type-controls input{width:100%;min-height:40px;border:1px solid #d8dfe6;border-radius:10px;background:#f9fafb;padding:0 9px;color:#172536;font-size:12px}
.v1813-type-controls span{font-size:11px;font-weight:800;color:#607080;white-space:nowrap}
.v1813-text-button{grid-column:2;justify-self:end;border:0;background:transparent;color:#1473e6;font-size:10px;font-weight:750;cursor:pointer;padding:5px 0}
.v1813-profile-footer{display:grid;grid-template-columns:1fr 1fr;gap:9px;padding-bottom:2px}
.v1813-profile-footer .btn{width:100%;min-height:46px}
.v1813-client-more .hub-card span svg{width:21px;height:21px}

@media(max-width:760px){
  #modal.v1813-profile-sheet-shell .modal-card{width:100%!important;max-width:none!important;max-height:94dvh!important;margin:0!important;border-radius:28px 28px 0 0!important;padding:10px 12px calc(12px + env(safe-area-inset-bottom))!important}
  .v1813-profile-sheet{gap:12px}
  .v1813-profile-avatar-wrap .v155-avatar.hero{width:88px!important;height:88px!important}
  .v1813-profile-hero h2{font-size:24px!important}
  .v1813-profile-form-grid{grid-template-columns:1fr;padding:12px 12px 3px}
  .v1813-span-2{grid-column:auto}
  .v1813-save-profile{margin:9px 12px 12px;width:calc(100% - 24px)}
  .v1813-profile-row,.v1813-profile-link{padding:10px 12px;grid-template-columns:30px minmax(0,1fr) auto}
  .v1813-profile-row>b{max-width:125px;font-size:11px}
  .v1813-profile-setting{grid-template-columns:1fr;padding:12px}
  .v1813-profile-setting .ux-segmented{min-width:0;width:100%}
  .v1813-typography-setting{grid-template-columns:1fr}
  .v1813-type-controls{grid-template-columns:minmax(0,1fr) 68px auto}
  .v1813-text-button{grid-column:auto;justify-self:start}
  .v1813-profile-footer{grid-template-columns:1fr}
}


/* ===== assets/s14_interaction_semantics_v1814.css ===== */
/* RBS Desk v1.8.14 — Semântica visual da timeline + alerta interno de gravidade */
:root{
  --rbs-actor-client:#414A54;
  --rbs-actor-client-soft:#F2F4F6;
  --rbs-actor-client-border:#C9D0D6;
  --rbs-actor-staff:#0B5563;
  --rbs-actor-staff-soft:#EAF5F7;
  --rbs-actor-staff-border:#A8CFD5;
  --rbs-actor-closed:#1F7A4D;
  --rbs-actor-closed-soft:#EEF8F2;
  --rbs-actor-closed-border:#B7DEC6;
  --rbs-actor-note:#9A6700;
  --rbs-actor-note-soft:#FFF8E5;
  --rbs-actor-note-border:#EAD28F;
  --rbs-actor-severity:#B42318;
  --rbs-actor-severity-soft:#FFF0EF;
  --rbs-actor-severity-border:#F0B4AE;
}

/* Timeline — identidade semântica fixa por ator/tipo. */
.v189-tree-item.actor-client{--actor-accent:var(--rbs-actor-client)!important;--actor-soft:var(--rbs-actor-client-soft)!important;--actor-border:var(--rbs-actor-client-border)!important}
.v189-tree-item.actor-staff{--actor-accent:var(--rbs-actor-staff)!important;--actor-soft:var(--rbs-actor-staff-soft)!important;--actor-border:var(--rbs-actor-staff-border)!important}
.v189-tree-item.actor-closed,.v189-tree-item.closed-event{--actor-accent:var(--rbs-actor-closed)!important;--actor-soft:var(--rbs-actor-closed-soft)!important;--actor-border:var(--rbs-actor-closed-border)!important}
.v189-tree-item.actor-internal,.v189-tree-item.internal{--actor-accent:var(--rbs-actor-note)!important;--actor-soft:var(--rbs-actor-note-soft)!important;--actor-border:var(--rbs-actor-note-border)!important}
.v189-tree-item.actor-severity,.v189-tree-item.severity-alert{--actor-accent:var(--rbs-actor-severity)!important;--actor-soft:var(--rbs-actor-severity-soft)!important;--actor-border:var(--rbs-actor-severity-border)!important}
.v189-tree-item.actor-client>summary,.v189-tree-item.actor-staff>summary,.v189-tree-item.actor-closed>summary,.v189-tree-item.closed-event>summary,.v189-tree-item.internal>summary,.v189-tree-item.actor-severity>summary,.v189-tree-item.severity-alert>summary{
  border-left:4px solid var(--actor-accent)!important;
  background:var(--actor-soft)!important;
}
.v189-tree-item.actor-client .v189-tree-icon,.v189-tree-item.actor-staff .v189-tree-icon,.v189-tree-item.actor-closed .v189-tree-icon,.v189-tree-item.closed-event .v189-tree-icon,.v189-tree-item.internal .v189-tree-icon,.v189-tree-item.actor-severity .v189-tree-icon,.v189-tree-item.severity-alert .v189-tree-icon{
  background:color-mix(in srgb,var(--actor-accent) 12%,white)!important;
  color:var(--actor-accent)!important;
  border:1px solid var(--actor-border)!important;
}
.v189-tree-item.actor-client .v189-tree-meta em{color:#353D45!important;background:#E5E9EC!important}
.v189-tree-item.actor-staff .v189-tree-meta em{color:#084653!important;background:#DDEEF1!important}
.v189-tree-item.actor-closed .v189-tree-meta em,.v189-tree-item.closed-event .v189-tree-meta em{color:#17623D!important;background:#DFF1E6!important}
.v189-tree-item.internal .v189-tree-meta em{color:#805700!important;background:#FFF0C8!important}
.v189-tree-item.actor-severity .v189-tree-meta em,.v189-tree-item.severity-alert .v189-tree-meta em{color:#8F1B13!important;background:#FFDCD8!important}
.v189-tree-item.actor-client[open],.v189-tree-item.actor-staff[open],.v189-tree-item.actor-closed[open],.v189-tree-item.closed-event[open],.v189-tree-item.internal[open],.v189-tree-item.actor-severity[open],.v189-tree-item.severity-alert[open]{
  border-color:var(--actor-border)!important;
  box-shadow:0 7px 22px color-mix(in srgb,var(--actor-accent) 8%,transparent)!important;
}
.v189-tree-item.severity-alert .v189-tree-meta strong{color:#8F1B13}
.v189-tree-item.closed-event .v189-tree-meta strong{color:#17623D}

/* Composer — Resposta pública / Nota interna / Alerta de gravidade. */
.v1814-interaction-mode{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:10px 0 12px}
.v1814-interaction-mode label{min-width:0;position:relative;cursor:pointer}
.v1814-interaction-mode input{position:absolute;opacity:0;pointer-events:none}
.v1814-interaction-mode label>span{min-height:58px;display:flex;flex-direction:column;justify-content:center;gap:2px;padding:9px 11px;border:1px solid var(--border,#D7E1EB);border-radius:14px;background:var(--card,#fff);transition:border-color .16s ease,box-shadow .16s ease,background .16s ease,transform .16s ease}
.v1814-interaction-mode b{font-size:12px;line-height:1.2;color:var(--text,#10253C);overflow-wrap:anywhere}
.v1814-interaction-mode small{font-size:10px;line-height:1.25;color:var(--muted,#6C7E90);overflow-wrap:anywhere}
.v1814-interaction-mode label:has(input:focus-visible)>span{outline:3px solid color-mix(in srgb,var(--primary,#1476C9) 18%,transparent);outline-offset:2px}
.v1814-interaction-mode label.public:has(input:checked)>span{border-color:var(--rbs-actor-staff-border);background:var(--rbs-actor-staff-soft);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--rbs-actor-staff) 22%,transparent)}
.v1814-interaction-mode label.note:has(input:checked)>span{border-color:var(--rbs-actor-note-border);background:var(--rbs-actor-note-soft);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--rbs-actor-note) 22%,transparent)}
.v1814-interaction-mode label.severity:has(input:checked)>span{border-color:var(--rbs-actor-severity-border);background:var(--rbs-actor-severity-soft);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--rbs-actor-severity) 22%,transparent)}
.v1814-interaction-mode label.severity:has(input:checked) b{color:var(--rbs-actor-severity)}
.v1814-composer-footer{display:flex!important;align-items:center!important;justify-content:space-between!important;gap:12px!important;margin-top:10px!important}
#v1814InteractionHint{font-size:11px;color:var(--muted,#6C7E90);line-height:1.35;max-width:65%}
.v189-staff-reply[data-v1814-mode="severity"] textarea{border-color:var(--rbs-actor-severity-border);box-shadow:0 0 0 3px color-mix(in srgb,var(--rbs-actor-severity) 7%,transparent)}
.v189-staff-reply[data-v1814-mode="note"] textarea{border-color:var(--rbs-actor-note-border)}

@media(max-width:760px){
  .v1814-interaction-mode{grid-template-columns:1fr;gap:7px}
  .v1814-interaction-mode label>span{min-height:52px;padding:8px 10px}
  .v1814-composer-footer{align-items:stretch!important;flex-direction:column!important}
  #v1814InteractionHint{max-width:none}
  .v1814-composer-footer .btn,.v1814-composer-footer .rbs-ui-btn{width:100%}
  .v189-tree-item.actor-client>summary,.v189-tree-item.actor-staff>summary,.v189-tree-item.actor-closed>summary,.v189-tree-item.closed-event>summary,.v189-tree-item.internal>summary,.v189-tree-item.actor-severity>summary,.v189-tree-item.severity-alert>summary{border-left-width:3px!important}
}

/* v1.8.16: removido override isolado por prefers-color-scheme; a timeline segue o tema efetivamente exibido pelo RBS Desk. */


/* ===== assets/s14_help_crud_desktop_v1815.css ===== */
/* RBS Desk v1.8.15 — Ajuda útil + CRUD premium + shell cliente desktop */
.v1815-help-page{display:grid;gap:16px;max-width:1240px;margin:0 auto}.v1815-help-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:28px;border-radius:24px;background:linear-gradient(135deg,#0e3152,#175f87);color:#fff;box-shadow:0 18px 42px rgba(13,41,70,.16)}.v1815-help-hero h1{margin:5px 0 8px;font-size:clamp(28px,4vw,42px);letter-spacing:-.04em}.v1815-help-hero p{margin:0;max-width:720px;color:#d9e9f4;line-height:1.55}.v1815-help-hero .portal-kicker{color:#cce7f8}.v1815-help-hero-actions{display:flex;gap:10px;flex-wrap:wrap}.v1815-help-hero-actions .btn{min-height:46px}.v1815-help-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.v1815-help-card{border:1px solid var(--line,#dce5ec);background:#fff;border-radius:18px;padding:17px;display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:12px;text-align:left;color:var(--navy,#102235);font:inherit;cursor:pointer;box-shadow:0 7px 20px rgba(18,39,58,.04)}.v1815-help-card>span{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:#eef6fb;color:#176c96}.v1815-help-card>span svg{width:20px;height:20px}.v1815-help-card strong,.v1815-help-card small{display:block}.v1815-help-card strong{font-size:14px}.v1815-help-card small{margin-top:4px;color:#6b7c8c;line-height:1.4}.v1815-help-card>b{font-size:22px;color:#7b8b98}.v1815-help-steps{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.v1815-help-steps>div{display:grid;grid-template-columns:34px minmax(0,1fr);gap:10px;padding:13px;border-radius:14px;background:#f7fafc;border:1px solid #e4ebf0}.v1815-help-steps i{font-style:normal;width:34px;height:34px;border-radius:10px;background:#eaf3f9;color:#145e83;display:grid;place-items:center;font-weight:800}.v1815-help-steps strong,.v1815-help-steps small{display:block}.v1815-help-steps small{margin-top:4px;color:#70808f;line-height:1.35}.v1815-help-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.v1815-help-info-grid h3{margin:9px 0 6px}.v1815-help-info-grid p{margin:0;color:#657687;line-height:1.5}.v1815-help-info-icon{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:#edf5fa;color:#176c96}.v1815-help-faq details{border-top:1px solid #e5ebef;padding:13px 0}.v1815-help-faq details:first-of-type{border-top:0}.v1815-help-faq summary{cursor:pointer;font-weight:750}.v1815-help-faq p{color:#66788a;line-height:1.5;margin:8px 0 0}
.v1815-registry-page,.v1815-master-page{display:grid;gap:14px}.v1815-crud-head{margin-bottom:0}.v1815-crud-tools{display:flex;gap:14px;align-items:center;justify-content:space-between;padding:10px 12px;background:#f7fafc;border:1px solid #e0e8ee;border-radius:15px}.v1815-crud-tools>span{font-size:11px;color:#718191}.v1815-crud-search{display:flex;align-items:center;gap:8px;min-width:min(420px,100%);background:#fff;border:1px solid #dce5ec;border-radius:12px;padding:0 11px}.v1815-crud-search svg{width:17px;height:17px;color:#687b8c}.v1815-crud-search input{border:0;outline:0;background:transparent;min-height:40px;width:100%;font:inherit;color:#16283a}.v1815-crud-list{display:grid;gap:9px}.v1815-crud-row{padding:14px 15px;display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:12px}.v1815-crud-main{min-width:0}.v1815-crud-main strong,.v1815-crud-main small{display:block}.v1815-crud-main strong{font-size:14px}.v1815-crud-main small{font-size:10px;color:#718292;margin-top:3px}.v1815-crud-main p{font-size:11px;color:#66788a;line-height:1.4;margin:5px 0 0}.v1815-crud-actions{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.v1815-crud-actions .btn{min-height:38px;padding:0 12px}.v1815-crud-actions svg{width:15px;height:15px}.v1815-crud-tags{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.v1815-crud-tags i{font-style:normal;font-size:9px;font-weight:700;padding:4px 7px;border-radius:999px;background:#edf3f7;color:#5f7283}.v1815-master-section{display:grid;gap:10px;padding:16px;border:1px solid #dce5ec;border-radius:19px;background:#fff}.v1815-master-section>.section-head{margin:0}.v1815-master-section>.section-head p{margin:2px 0 0;font-size:10px;color:#748493}.v1815-inline-actions{display:flex;gap:7px;margin-left:auto}.v1815-field-row{display:flex!important;align-items:center;gap:12px}.v1815-field-row>div:first-child{flex:1;min-width:0}.v1815-kb-catalog{margin-bottom:14px}.v1815-kb-category-list{display:grid;gap:7px}.v1815-kb-category-row{display:grid;grid-template-columns:38px minmax(0,1fr) auto auto;gap:10px;align-items:center;padding:10px 11px;border:1px solid #e1e8ed;border-radius:13px;background:#fbfcfd}.v1815-kb-category-row>span:first-child{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:#edf5fa;color:#176c96;font-weight:800}.v1815-kb-category-row strong,.v1815-kb-category-row small{display:block}.v1815-kb-category-row small{font-size:10px;color:#718190;margin-top:2px}.v1815-kb-category-row>div:last-child{display:flex;gap:6px}.v1815-kb-card-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:12px;padding-top:10px;border-top:1px solid #e6ecef}.v1815-kb-card-actions .btn{min-height:34px;padding:0 10px;font-size:10px}
@media (min-width:760px) and (pointer:fine){body.v1815-client-desktop-web .v1813-client-shell .v1813-client-mobile-nav{display:none!important}body.v1815-client-desktop-web .v1813-client-rail{display:flex!important}}
@media(max-width:760px){.v1815-help-hero{align-items:flex-start;flex-direction:column;padding:20px;border-radius:20px}.v1815-help-hero-actions{width:100%}.v1815-help-hero-actions .btn{flex:1}.v1815-help-grid,.v1815-help-info-grid{grid-template-columns:1fr}.v1815-help-steps{grid-template-columns:1fr}.v1815-crud-tools{align-items:stretch;flex-direction:column}.v1815-crud-search{min-width:0}.v1815-crud-row{grid-template-columns:minmax(0,1fr) auto}.v1815-crud-actions{grid-column:1/-1;justify-content:stretch}.v1815-crud-actions .btn{flex:1}.v1815-kb-category-row{grid-template-columns:36px minmax(0,1fr) auto}.v1815-kb-category-row>div:last-child{grid-column:1/-1}.v1815-kb-category-row>div:last-child .btn{flex:1}.v1815-field-row{align-items:stretch;flex-direction:column}.v1815-inline-actions{width:100%;margin:0}.v1815-inline-actions .btn{flex:1}}

/* Desktop do cliente usa o mesmo Navigation Rail visual da operação; nunca uma taskbar móvel flutuante. */
@media (min-width:1024px), (min-width:760px) and (pointer:fine){
  body.v1813-client-desktop .v1813-client-shell,body.v1815-client-desktop-web .v1813-client-shell{grid-template-columns:84px minmax(0,1fr)!important}
  body.v1813-client-desktop .v1813-client-rail,body.v1815-client-desktop-web .v1813-client-rail{display:flex!important;background:#0d2238!important;padding:14px 10px!important;border-right:0!important}
  body.v1813-client-desktop .v1813-client-brand,body.v1815-client-desktop-web .v1813-client-brand{padding:0 0 8px!important}
  body.v1813-client-desktop .v1813-client-brand>span,body.v1815-client-desktop-web .v1813-client-brand>span{width:44px!important;height:44px!important;border-radius:13px!important;background:linear-gradient(145deg,#153f67,#1d6aa2)!important;color:#fff!important}
  body.v1813-client-desktop .v1813-client-brand>strong,body.v1815-client-desktop-web .v1813-client-brand>strong{display:none!important}
  body.v1813-client-desktop .v1813-client-rail nav,body.v1815-client-desktop-web .v1813-client-rail nav{gap:7px!important;margin-top:8px!important}
  body.v1813-client-desktop .v1813-client-rail nav button,body.v1813-client-desktop .v1813-client-rail-foot>button,body.v1815-client-desktop-web .v1813-client-rail nav button,body.v1815-client-desktop-web .v1813-client-rail-foot>button{min-height:58px!important;border-radius:14px!important;color:#b9c8d6!important;padding:6px 4px!important;font-size:10px!important}
  body.v1813-client-desktop .v1813-client-rail nav button.active,body.v1815-client-desktop-web .v1813-client-rail nav button.active{background:rgba(255,255,255,.11)!important;color:#fff!important;box-shadow:inset 3px 0 0 #55a8e0!important}
  body.v1813-client-desktop .v1813-client-rail nav button:hover,body.v1813-client-desktop .v1813-client-rail-foot>button:hover,body.v1815-client-desktop-web .v1813-client-rail nav button:hover,body.v1815-client-desktop-web .v1813-client-rail-foot>button:hover{background:rgba(255,255,255,.08)!important;color:#fff!important}
  body.v1813-client-desktop .v1813-client-profile,body.v1815-client-desktop-web .v1813-client-profile{min-height:58px!important}
  body.v1813-client-desktop .v1813-client-profile>span:last-child,body.v1815-client-desktop-web .v1813-client-profile>span:last-child{display:none!important}
  body.v1813-client-desktop .v1813-client-mobile-nav,body.v1815-client-desktop-web .v1813-client-mobile-nav{display:none!important}
}


/* ===== assets/s14_timeline_soft_palette_v1816.css ===== */
/* RBS Desk v1.8.16 — Timeline semântica suave
   Mantém a semântica por cor sem transformar a interação em um bloco escuro.
   As superfícies permanecem claras; cor fica concentrada em accent, ícone, badge e borda. */
:root{
  --rbs-actor-client:#4B5563;
  --rbs-actor-client-soft:#F6F7F8;
  --rbs-actor-client-border:#D5DAE0;
  --rbs-actor-staff:#0B5A68;
  --rbs-actor-staff-soft:#F0F8F9;
  --rbs-actor-staff-border:#C2DDE1;
  --rbs-actor-closed:#23784C;
  --rbs-actor-closed-soft:#F1F8F4;
  --rbs-actor-closed-border:#C5E0CF;
  --rbs-actor-note:#9A6700;
  --rbs-actor-note-soft:#FFFAEA;
  --rbs-actor-note-border:#EEDCA9;
  --rbs-actor-severity:#B42318;
  --rbs-actor-severity-soft:#FFF3F2;
  --rbs-actor-severity-border:#EEC5C1;
}

/* Override intencional do media prefers-color-scheme da v1.8.14.
   O RBS Desk não deve escurecer apenas a timeline quando a preferência do SO é dark
   se a interface exibida está em tema claro. */
.v189-tree-item.actor-client{--actor-accent:var(--rbs-actor-client)!important;--actor-soft:var(--rbs-actor-client-soft)!important;--actor-border:var(--rbs-actor-client-border)!important}
.v189-tree-item.actor-staff{--actor-accent:var(--rbs-actor-staff)!important;--actor-soft:var(--rbs-actor-staff-soft)!important;--actor-border:var(--rbs-actor-staff-border)!important}
.v189-tree-item.actor-closed,.v189-tree-item.closed-event{--actor-accent:var(--rbs-actor-closed)!important;--actor-soft:var(--rbs-actor-closed-soft)!important;--actor-border:var(--rbs-actor-closed-border)!important}
.v189-tree-item.actor-internal,.v189-tree-item.internal{--actor-accent:var(--rbs-actor-note)!important;--actor-soft:var(--rbs-actor-note-soft)!important;--actor-border:var(--rbs-actor-note-border)!important}
.v189-tree-item.actor-severity,.v189-tree-item.severity-alert{--actor-accent:var(--rbs-actor-severity)!important;--actor-soft:var(--rbs-actor-severity-soft)!important;--actor-border:var(--rbs-actor-severity-border)!important}

.v189-tree-item.actor-client>summary,
.v189-tree-item.actor-staff>summary,
.v189-tree-item.actor-closed>summary,
.v189-tree-item.closed-event>summary,
.v189-tree-item.actor-internal>summary,
.v189-tree-item.internal>summary,
.v189-tree-item.actor-severity>summary,
.v189-tree-item.severity-alert>summary{
  background:var(--actor-soft)!important;
  border-left:4px solid var(--actor-accent)!important;
  color:var(--text,#10253c)!important;
}

/* Mantém corpo da mensagem claro e legível ao expandir. */
.v189-tree-item.actor-client .v189-tree-body,
.v189-tree-item.actor-staff .v189-tree-body,
.v189-tree-item.actor-closed .v189-tree-body,
.v189-tree-item.closed-event .v189-tree-body,
.v189-tree-item.actor-internal .v189-tree-body,
.v189-tree-item.internal .v189-tree-body,
.v189-tree-item.actor-severity .v189-tree-body,
.v189-tree-item.severity-alert .v189-tree-body{
  background:var(--card,#fff)!important;
  color:var(--text,#10253c)!important;
}

.v189-tree-item .v189-tree-meta strong{color:var(--text,#10253c)!important}
.v189-tree-item .v189-tree-meta small,
.v189-tree-item .v189-tree-meta p,
.v189-tree-item .v189-tree-chevron{color:var(--muted,#6c7e90)!important}

.v189-tree-item.actor-client .v189-tree-icon{background:#ECEFF1!important;color:#46515C!important;border-color:#D4DADF!important}
.v189-tree-item.actor-staff .v189-tree-icon{background:#E4F2F4!important;color:#0A5360!important;border-color:#BEDCE1!important}
.v189-tree-item.actor-closed .v189-tree-icon,.v189-tree-item.closed-event .v189-tree-icon{background:#E7F4EC!important;color:#1D6E45!important;border-color:#C3E0CE!important}
.v189-tree-item.actor-internal .v189-tree-icon,.v189-tree-item.internal .v189-tree-icon{background:#FFF1C9!important;color:#805700!important;border-color:#E8D28F!important}
.v189-tree-item.actor-severity .v189-tree-icon,.v189-tree-item.severity-alert .v189-tree-icon{background:#FFE5E2!important;color:#9C2118!important;border-color:#EABCB7!important}

.v189-tree-item.actor-client .v189-tree-meta em{color:#3F4851!important;background:#E9ECEF!important}
.v189-tree-item.actor-staff .v189-tree-meta em{color:#084D59!important;background:#DDEFF2!important}
.v189-tree-item.actor-closed .v189-tree-meta em,.v189-tree-item.closed-event .v189-tree-meta em{color:#17623D!important;background:#DFF1E6!important}
.v189-tree-item.actor-internal .v189-tree-meta em,.v189-tree-item.internal .v189-tree-meta em{color:#805700!important;background:#FFF0C8!important}
.v189-tree-item.actor-severity .v189-tree-meta em,.v189-tree-item.severity-alert .v189-tree-meta em{color:#8F1B13!important;background:#FFE0DD!important}

.v189-tree-item.actor-client[open],.v189-tree-item.actor-staff[open],.v189-tree-item.actor-closed[open],.v189-tree-item.closed-event[open],.v189-tree-item.actor-internal[open],.v189-tree-item.internal[open],.v189-tree-item.actor-severity[open],.v189-tree-item.severity-alert[open]{
  border-color:var(--actor-border)!important;
  box-shadow:0 5px 16px color-mix(in srgb,var(--actor-accent) 6%,transparent)!important;
}

@media(max-width:760px){
  .v189-tree-item.actor-client>summary,.v189-tree-item.actor-staff>summary,.v189-tree-item.actor-closed>summary,.v189-tree-item.closed-event>summary,.v189-tree-item.actor-internal>summary,.v189-tree-item.internal>summary,.v189-tree-item.actor-severity>summary,.v189-tree-item.severity-alert>summary{border-left-width:3px!important}
}


/* ===== assets/s14_client_desktop_mobile_polish_v1818.css ===== */
/* RBS Desk v1.8.18 — Sprint 14
   Portal do Cliente: Navigation Rail premium SOMENTE no desktop + correções responsivas de conteúdo no mobile.
   REGRA: a bottom-nav mobile NÃO é redesenhada nesta release. */

/* --------------------------------------------------------------------------
   DESKTOP — mesma linguagem visual da Navigation Rail da operação
   -------------------------------------------------------------------------- */
body.v1818-client-desktop-rail{
  overflow:hidden;
  background:#eef3f7;
}
body.v1818-client-desktop-rail .v1813-client-shell{
  display:grid!important;
  grid-template-columns:84px minmax(0,1fr)!important;
  height:100dvh!important;
  min-height:100dvh!important;
  overflow:hidden!important;
  background:#eef3f7!important;
}
body.v1818-client-desktop-rail .v1813-client-rail{
  display:flex!important;
  flex-direction:column!important;
  grid-column:1!important;
  grid-row:1!important;
  min-height:100dvh!important;
  padding:14px 10px 12px!important;
  overflow:hidden!important;
  border-right:0!important;
  color:#fff!important;
  background:linear-gradient(180deg,#0d2238 0%,#0d2946 58%,#102f50 100%)!important;
  box-shadow:10px 0 28px rgba(13,34,56,.08)!important;
}
body.v1818-client-desktop-rail .v1813-client-brand{
  display:grid!important;
  place-items:center!important;
  gap:0!important;
  padding:0 0 8px!important;
}
body.v1818-client-desktop-rail .v1813-client-brand>span{
  width:44px!important;
  height:44px!important;
  border-radius:13px!important;
  display:grid!important;
  place-items:center!important;
  background:linear-gradient(145deg,#155081,#2379b7)!important;
  color:#fff!important;
  box-shadow:0 8px 20px rgba(0,0,0,.18),inset 0 1px 0 rgba(255,255,255,.18)!important;
  font-size:14px!important;
  font-weight:900!important;
  letter-spacing:-.03em!important;
}
body.v1818-client-desktop-rail .v1813-client-brand>strong{display:none!important}
body.v1818-client-desktop-rail .v1813-client-rail nav{
  display:flex!important;
  flex-direction:column!important;
  gap:7px!important;
  width:100%!important;
  margin-top:8px!important;
}
body.v1818-client-desktop-rail .v1813-client-rail nav button,
body.v1818-client-desktop-rail .v1813-client-rail-foot>button{
  appearance:none!important;
  border:0!important;
  width:100%!important;
  min-height:58px!important;
  padding:6px 4px!important;
  border-radius:14px!important;
  background:transparent!important;
  color:#bfd0df!important;
  display:flex!important;
  flex-direction:column!important;
  align-items:center!important;
  justify-content:center!important;
  gap:5px!important;
  font:inherit!important;
  font-size:10px!important;
  line-height:1.12!important;
  font-weight:750!important;
  text-align:center!important;
  transition:background .16s ease,color .16s ease,transform .16s ease,box-shadow .16s ease!important;
}
body.v1818-client-desktop-rail .v1813-client-rail nav button svg,
body.v1818-client-desktop-rail .v1813-client-rail-foot>button svg{
  width:21px!important;
  height:21px!important;
  flex:0 0 auto!important;
}
body.v1818-client-desktop-rail .v1813-client-rail nav button:hover,
body.v1818-client-desktop-rail .v1813-client-rail-foot>button:hover{
  background:rgba(255,255,255,.08)!important;
  color:#fff!important;
}
body.v1818-client-desktop-rail .v1813-client-rail nav button.active{
  background:linear-gradient(145deg,rgba(51,139,201,.34),rgba(255,255,255,.10))!important;
  color:#fff!important;
  box-shadow:inset 3px 0 0 #63b8ee,0 8px 18px rgba(0,0,0,.10)!important;
}
body.v1818-client-desktop-rail .v1813-client-rail nav button:active,
body.v1818-client-desktop-rail .v1813-client-rail-foot>button:active{transform:translateY(1px)!important}
body.v1818-client-desktop-rail .v1813-client-rail-foot{
  margin-top:auto!important;
  width:100%!important;
  display:grid!important;
  gap:7px!important;
  padding-top:12px!important;
}
body.v1818-client-desktop-rail .v1813-client-profile{min-height:58px!important}
body.v1818-client-desktop-rail .v1813-client-profile>.ow-avatar{
  width:36px!important;
  height:36px!important;
  border:2px solid rgba(255,255,255,.30)!important;
  box-shadow:0 4px 12px rgba(0,0,0,.16)!important;
}
body.v1818-client-desktop-rail .v1813-client-profile>span:last-child{display:none!important}
body.v1818-client-desktop-rail .v1813-client-stage{
  grid-column:2!important;
  grid-row:1!important;
  height:100dvh!important;
  min-width:0!important;
  min-height:0!important;
  overflow:hidden!important;
  background:#f4f7fa!important;
}
body.v1818-client-desktop-rail .v1813-client-topbar{
  height:68px!important;
  min-height:68px!important;
  flex:0 0 68px!important;
  display:flex!important;
  align-items:center!important;
  padding:0 22px!important;
  border-bottom:1px solid #dfe7ee!important;
  background:rgba(255,255,255,.94)!important;
  backdrop-filter:blur(18px)!important;
  -webkit-backdrop-filter:blur(18px)!important;
}
body.v1818-client-desktop-rail .v1813-mobile-brand{display:none!important}
body.v1818-client-desktop-rail .v1813-desktop-title{
  display:grid!important;
  gap:2px!important;
  min-width:0!important;
}
body.v1818-client-desktop-rail .v1813-desktop-title small{
  font-size:10px!important;
  font-weight:800!important;
  color:#718294!important;
  text-transform:uppercase!important;
  letter-spacing:.08em!important;
}
body.v1818-client-desktop-rail .v1813-desktop-title strong{
  font-size:18px!important;
  color:#102235!important;
  white-space:nowrap!important;
  overflow:hidden!important;
  text-overflow:ellipsis!important;
}
body.v1818-client-desktop-rail .v1813-client-search-top{display:grid!important}
body.v1818-client-desktop-rail .v1813-client-shell .topbar .avatar{
  width:42px!important;
  height:42px!important;
  border-radius:13px!important;
}
body.v1818-client-desktop-rail .v1813-client-shell .page{
  flex:1!important;
  min-width:0!important;
  min-height:0!important;
  width:100%!important;
  max-width:none!important;
  overflow:auto!important;
  padding:22px 28px 30px!important;
}
/* IMPORTANTE: a bottom-nav só é suprimida no modo desktop detectado. */
body.v1818-client-desktop-rail .v1813-client-mobile-nav{display:none!important}
body.v1818-client-desktop-rail .v1813-client-shell :where(.portal-home,.v186-portal-ticket,.portal-new,.kb-page-head,.kb-grid,.v1815-help-page){
  max-width:1240px;
  margin-left:auto;
  margin-right:auto;
}

/* --------------------------------------------------------------------------
   MOBILE — apenas correções de conteúdo/responsividade. A navegação permanece.
   -------------------------------------------------------------------------- */
@media (max-width:759px){
  body.portal-client,
  body.portal-client #app,
  body.portal-client .v1813-client-shell,
  body.portal-client .v1813-client-stage{
    width:100%!important;
    max-width:100%!important;
    min-width:0!important;
    overflow-x:hidden!important;
  }

  /* Shell/content: espaço correto para safe-area e taskbar existente. */
  body.portal-client .v1813-client-topbar{
    width:100%!important;
    min-width:0!important;
    height:auto!important;
    min-height:60px!important;
    padding:calc(env(safe-area-inset-top) + 8px) 12px 8px!important;
    gap:8px!important;
    background:rgba(248,250,252,.96)!important;
    border-bottom:1px solid rgba(215,226,235,.78)!important;
    backdrop-filter:blur(16px)!important;
    -webkit-backdrop-filter:blur(16px)!important;
  }
  body.portal-client .v1813-client-topbar .brand{min-width:0!important;gap:9px!important}
  body.portal-client .v1813-client-topbar .mark{width:40px!important;height:40px!important;border-radius:13px!important;flex:0 0 40px!important}
  body.portal-client .v1813-client-topbar .brand>div:last-child{min-width:0!important}
  body.portal-client .v1813-client-topbar .brand strong{font-size:18px!important;line-height:1.15!important;white-space:nowrap!important}
  body.portal-client .v1813-client-topbar .brand small{font-size:12px!important;line-height:1.2!important;white-space:nowrap!important;overflow:hidden!important;text-overflow:ellipsis!important}
  body.portal-client .v1813-client-top-actions{min-width:0!important;flex:0 0 auto!important}
  body.portal-client .v1813-client-shell .topbar .avatar{width:42px!important;height:42px!important;flex:0 0 42px!important}

  body.portal-client .v1813-client-stage>.page{
    width:100%!important;
    max-width:100%!important;
    min-width:0!important;
    padding:12px 12px calc(104px + env(safe-area-inset-bottom))!important;
    overflow-x:hidden!important;
  }

  /* Guardrails: componentes nunca atravessam o viewport. */
  body.portal-client .page :where(section,article,div,header,footer,form,fieldset,button,input,select,textarea){max-width:100%}
  body.portal-client .page :where(h1,h2,h3,h4,p,strong,small,span,label,a,b,em){overflow-wrap:anywhere}
  body.portal-client .page :where(.card,.section,.portal-hero,.portal-attention,.portal-recent,.portal-help-strip,
    .portal-ticket-card,.v186-portal-shortcuts>button,.kb-card,.v1815-help-card,.v1815-help-hero){min-width:0!important;width:100%!important}

  /* Home cliente: compacta e legível sem alterar a taskbar. */
  body.portal-client .v186-portal-home{gap:12px!important}
  body.portal-client .v186-portal-hero{
    padding:18px!important;
    border-radius:22px!important;
    gap:15px!important;
    grid-template-columns:minmax(0,1fr)!important;
  }
  body.portal-client .v186-hero-copy{display:grid!important;grid-template-columns:42px minmax(0,1fr)!important;gap:12px!important;min-width:0!important}
  body.portal-client .v186-hero-icon{width:42px!important;height:42px!important;border-radius:13px!important}
  body.portal-client .v186-portal-hero h1{font-size:clamp(25px,7.2vw,31px)!important;line-height:1.08!important;letter-spacing:-.035em!important;margin:4px 0 7px!important}
  body.portal-client .v186-portal-hero p{font-size:clamp(13px,3.7vw,16px)!important;line-height:1.48!important;overflow-wrap:normal!important;word-break:normal!important}
  body.portal-client .v186-portal-hero .eyebrow{font-size:11px!important;letter-spacing:.12em!important}
  body.portal-client .v186-hero-actions{
    display:grid!important;
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
    gap:8px!important;
    width:100%!important;
  }
  body.portal-client .v186-hero-actions .rbs-ui-btn{width:100%!important;min-width:0!important;min-height:48px!important;padding:9px 10px!important;font-size:13px!important;white-space:normal!important}

  body.portal-client .v186-portal-shortcuts{grid-template-columns:minmax(0,1fr)!important;gap:9px!important}
  body.portal-client .v186-portal-shortcuts>button{grid-template-columns:38px minmax(0,1fr) 18px!important;padding:12px!important;border-radius:16px!important}
  body.portal-client .v186-portal-shortcuts strong{font-size:13px!important;line-height:1.25!important}
  body.portal-client .v186-portal-shortcuts small{font-size:11px!important;line-height:1.3!important}

  body.portal-client .portal-home-grid.v186-stats{
    grid-template-columns:repeat(3,minmax(0,1fr))!important;
    gap:8px!important;
  }
  body.portal-client .v186-stats .portal-stat{
    display:grid!important;
    grid-template-columns:minmax(0,1fr)!important;
    align-content:start!important;
    gap:6px!important;
    padding:11px!important;
    min-height:116px!important;
    overflow:hidden!important;
  }
  body.portal-client .v186-stats .portal-stat-icon{width:34px!important;height:34px!important}
  body.portal-client .v186-stats .portal-stat strong{font-size:23px!important;line-height:1!important}
  body.portal-client .v186-stats .portal-stat small{font-size:11px!important;line-height:1.22!important;overflow-wrap:normal!important;word-break:normal!important}

  body.portal-client .portal-section-head{display:grid!important;grid-template-columns:minmax(0,1fr)!important;gap:8px!important;align-items:start!important}
  body.portal-client .portal-section-head h2{font-size:18px!important;line-height:1.2!important}
  body.portal-client .portal-kicker{font-size:10px!important;line-height:1.2!important}
  body.portal-client .v186-ticket-card{grid-template-columns:36px minmax(0,1fr) 18px!important;gap:9px!important;padding:12px!important;overflow:hidden!important}
  body.portal-client .v186-ticket-card-body{min-width:0!important;overflow:hidden!important}
  body.portal-client .v186-ticket-card-body>strong{font-size:13px!important;line-height:1.32!important;white-space:normal!important;overflow-wrap:anywhere!important}
  body.portal-client .v186-ticket-card-body>small{font-size:10px!important;line-height:1.35!important;white-space:normal!important;overflow-wrap:anywhere!important}
  body.portal-client .portal-ticket-top{min-width:0!important;flex-wrap:wrap!important;align-items:flex-start!important}
  body.portal-client .portal-ticket-top>*{min-width:0!important;max-width:100%!important}
  body.portal-client .portal-next-inline{min-width:0!important;flex-wrap:wrap!important}
  body.portal-client .v186-help-strip{grid-template-columns:38px minmax(0,1fr)!important;gap:10px!important;padding:13px!important}
  body.portal-client .v186-help-strip>.rbs-ui-btn{grid-column:1/-1!important;width:100%!important}

  /* Base de Conhecimento: título, filtros, chips e cards sem deformação. */
  body.portal-client .kb-page-head{margin:8px 0 14px!important}
  body.portal-client .kb-page-head h1{font-size:clamp(26px,7.4vw,32px)!important;line-height:1.1!important;letter-spacing:-.035em!important}
  body.portal-client .kb-page-head p{font-size:14px!important;line-height:1.48!important;overflow-wrap:normal!important;word-break:normal!important}
  body.portal-client .kb-search-row,
  body.portal-client .kb-search-row:has(#kbStatusFilter){grid-template-columns:minmax(0,1fr)!important;gap:8px!important;width:100%!important}
  body.portal-client .kb-search{width:100%!important;min-width:0!important;min-height:46px!important;padding:0 12px!important}
  body.portal-client .kb-search input{min-width:0!important;width:100%!important;font-size:16px!important}
  body.portal-client .kb-search-row select{width:100%!important;min-width:0!important;font-size:16px!important}
  body.portal-client .kb-category-chips{
    width:100%!important;
    max-width:100%!important;
    min-width:0!important;
    overflow-x:auto!important;
    overflow-y:hidden!important;
    -webkit-overflow-scrolling:touch!important;
    overscroll-behavior-inline:contain!important;
    scrollbar-width:none!important;
    padding:2px 1px 7px!important;
    margin:0 0 11px!important;
  }
  body.portal-client .kb-category-chips::-webkit-scrollbar{display:none!important}
  body.portal-client .kb-category-chips button{flex:0 0 auto!important;max-width:78vw!important;padding:8px 11px!important;font-size:12px!important;overflow:hidden!important;text-overflow:ellipsis!important;white-space:nowrap!important}
  body.portal-client .kb-grid{grid-template-columns:minmax(0,1fr)!important;gap:10px!important;width:100%!important}
  body.portal-client .kb-card{padding:15px!important;border-radius:18px!important;overflow:hidden!important}
  body.portal-client .kb-card-top{min-width:0!important;flex-wrap:wrap!important}
  body.portal-client .kb-category{font-size:11px!important}
  body.portal-client .kb-card h3{font-size:18px!important;line-height:1.3!important;margin:8px 0 6px!important;white-space:normal!important;overflow-wrap:anywhere!important}
  body.portal-client .kb-card p{font-size:13px!important;line-height:1.5!important;white-space:normal!important;overflow-wrap:anywhere!important}
  body.portal-client .kb-card-meta{gap:6px!important}
  body.portal-client .kb-card-meta span{font-size:11px!important;max-width:100%!important;white-space:normal!important}

  /* Chamados, novo chamado e detalhes: grids viram uma coluna antes de esmagar texto. */
  body.portal-client :where(.portal-service-grid,.portal-choice-grid,.portal-review,.portal-ticket-grid){grid-template-columns:minmax(0,1fr)!important}
  body.portal-client .portal-service-card{grid-template-columns:40px minmax(0,1fr) 18px!important;padding:12px!important}
  body.portal-client .portal-service-card strong{font-size:13px!important;line-height:1.3!important}
  body.portal-client .portal-service-card small{font-size:11px!important;line-height:1.38!important}
  body.portal-client .portal-wizard-card{padding:15px!important}
  body.portal-client .portal-wizard-title h1{font-size:clamp(23px,6.5vw,28px)!important;line-height:1.12!important}
  body.portal-client .portal-stepper{grid-template-columns:repeat(4,minmax(0,1fr))!important;gap:4px!important;overflow:hidden!important}
  body.portal-client .portal-step span{font-size:9px!important;line-height:1.15!important;overflow-wrap:normal!important}
  body.portal-client .portal-ticket-header h1{font-size:clamp(23px,6.5vw,29px)!important;line-height:1.15!important;overflow-wrap:anywhere!important}
  body.portal-client .portal-sla-dates{grid-template-columns:repeat(2,minmax(0,1fr))!important;width:100%!important}
  body.portal-client .portal-sla-dates>span{min-width:0!important;padding:9px!important}
  body.portal-client .portal-message{grid-template-columns:32px minmax(0,1fr)!important;gap:8px!important;min-width:0!important}
  body.portal-client .portal-message>div:last-child{min-width:0!important;padding:10px!important}
  body.portal-client .portal-message header{flex-wrap:wrap!important;align-items:flex-start!important}
  body.portal-client .portal-message p{font-size:13px!important;line-height:1.5!important;overflow-wrap:anywhere!important}
  body.portal-client .portal-attachment-list>div{grid-template-columns:28px minmax(0,1fr)!important}
  body.portal-client .portal-attachment-list>div>a,
  body.portal-client .portal-attachment-list>div>span:last-child{grid-column:2!important;justify-self:start!important}

  /* Mais / Ajuda: cards flexíveis e CTAs em largura segura. */
  body.portal-client .more-grid,
  body.portal-client .v1813-client-more{grid-template-columns:minmax(0,1fr)!important}
  body.portal-client .hub-card{min-width:0!important;width:100%!important}
  body.portal-client .v1815-help-page{gap:12px!important;width:100%!important}
  body.portal-client .v1815-help-hero{padding:18px!important;border-radius:20px!important;gap:16px!important}
  body.portal-client .v1815-help-hero h1{font-size:clamp(25px,7vw,31px)!important;line-height:1.1!important}
  body.portal-client .v1815-help-hero p{font-size:13px!important;line-height:1.5!important}
  body.portal-client .v1815-help-hero-actions{display:grid!important;grid-template-columns:minmax(0,1fr)!important;width:100%!important;gap:8px!important}
  body.portal-client .v1815-help-hero-actions .btn{width:100%!important}
  body.portal-client .v1815-help-grid,
  body.portal-client .v1815-help-info-grid,
  body.portal-client .v1815-help-steps{grid-template-columns:minmax(0,1fr)!important}
  body.portal-client .v1815-help-card{grid-template-columns:40px minmax(0,1fr) 18px!important;gap:10px!important;padding:13px!important}
  body.portal-client .v1815-help-card strong{font-size:13px!important;line-height:1.3!important}
  body.portal-client .v1815-help-card small{font-size:11px!important;line-height:1.4!important}
}

@media (max-width:360px){
  body.portal-client .v186-hero-actions{grid-template-columns:minmax(0,1fr)!important}
  body.portal-client .portal-home-grid.v186-stats{grid-template-columns:minmax(0,1fr)!important}
  body.portal-client .v186-stats .portal-stat{min-height:0!important;grid-template-columns:34px minmax(0,1fr)!important;align-items:center!important}
}


/* ===== assets/branding_v1819.css ===== */
/* RBS Desk v1.8.19 — identidade visual oficial (ícone aprovado) */
:root{--rbs-brand-icon:url('../icons/icon-512.png')}
.mark,
.startup-brand>span,
.v1813-client-brand>span,
body.v1818-client-desktop-rail .v1813-client-brand>span,
body.v1813-client-desktop .v1813-client-brand>span,
body.v1815-client-desktop-web .v1813-client-brand>span,
body.portal-client .v1813-client-topbar .mark,
.ws-rail-brand .mark{
  background:transparent var(--rbs-brand-icon) center/cover no-repeat !important;
  color:transparent !important;
  font-size:0 !important;
  line-height:0 !important;
  text-indent:-9999px !important;
  overflow:hidden !important;
  border:0 !important;
  box-shadow:0 10px 24px rgba(13,54,102,.16);
}
.brand .mark,.login-brand .mark,.startup-brand>span,.v1813-client-brand>span,.ws-rail-brand .mark{flex:0 0 auto}
.startup-brand>span{background:transparent var(--rbs-brand-icon) center/cover no-repeat !important}
.v1813-client-brand>strong{letter-spacing:.02em}


/* ===== assets/s15_control_tower.css ===== */
/* RBS Desk v1.9.0 — Sprint 15 · Excelência Operacional & Go-Live Control Tower */
.s15-tower{display:grid;gap:14px;min-width:0}.s15-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.s15-head h1{margin:4px 0}.s15-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.s15-state{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:8px 11px;font-size:11px;font-weight:850;border:1px solid #cfe0ee;background:#fff;color:#31506b}.s15-state.ok{background:#eaf7f0;border-color:#bde1cd;color:#126541}.s15-state.warn{background:#fff7e2;border-color:#efd89d;color:#835d00}.s15-state.err{background:#fff0ee;border-color:#efc1bb;color:#9c281d}.s15-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.s15-metric{padding:15px;min-width:0}.s15-metric small{display:block;color:#667789;font-size:10px;font-weight:750}.s15-metric strong{display:block;color:#0b1e34;font-size:27px;line-height:1.05;margin:7px 0 5px}.s15-metric span{font-size:10px;color:#6b7d8e}.s15-critical{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(280px,.8fr);gap:12px}.s15-panel{padding:16px;min-width:0}.s15-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:12px}.s15-panel-head h2{font-size:16px;margin:2px 0 0}.s15-panel-head p{font-size:11px;margin-top:4px}.s15-checks{display:grid;gap:7px}.s15-check{display:grid;grid-template-columns:28px minmax(0,1fr) auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid #e7edf2}.s15-check:last-child{border-bottom:0}.s15-check>i{width:26px;height:26px;border-radius:9px;display:grid;place-items:center;font-style:normal;font-weight:900;background:#eef3f7;color:#647789}.s15-check.ok>i{background:#e8f6ee;color:#147a50}.s15-check.warn>i{background:#fff4d8;color:#946400}.s15-check.err>i{background:#fdebe8;color:#b42318}.s15-check strong,.s15-check small{display:block}.s15-check strong{font-size:11px;color:#142a40}.s15-check small{font-size:9px;color:#6c7c8b;margin-top:2px;line-height:1.35}.s15-check em{font-size:9px;font-style:normal;font-weight:850}.s15-lanes{display:grid;gap:8px}.s15-lane{border:1px solid #dce6ee;border-radius:14px;padding:12px;background:#fbfcfd;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center}.s15-lane b{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;font-size:10px}.s15-lane.p0 b{background:#fdebe8;color:#a72b20}.s15-lane.p1 b{background:#fff3d8;color:#876000}.s15-lane.ok b{background:#e8f6ee;color:#147a50}.s15-lane strong,.s15-lane small{display:block}.s15-lane strong{font-size:11px}.s15-lane small{font-size:9px;color:#697b8b;margin-top:2px}.s15-lane span{font-weight:900;font-size:17px}.s15-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.s15-channel-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.s15-channel{border:1px solid #dfe8ef;border-radius:13px;padding:11px;background:#fbfcfe}.s15-channel header{display:flex;justify-content:space-between;gap:8px;align-items:center}.s15-channel strong{font-size:11px}.s15-channel small{display:block;font-size:9px;color:#6b7d8e;margin-top:4px;line-height:1.35}.s15-links{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.s15-link{border:1px solid #d8e4ed;background:#fff;border-radius:13px;padding:11px;text-align:left;display:flex;gap:9px;align-items:center;color:#102235}.s15-link:hover{border-color:#91b8d7;background:#f8fbfd}.s15-link span{width:34px;height:34px;border-radius:10px;background:#edf5fb;color:#176bba;display:grid;place-items:center;flex:0 0 auto}.s15-link strong,.s15-link small{display:block}.s15-link strong{font-size:10px}.s15-link small{font-size:8px;color:#6b7d8e;margin-top:2px}.s15-feed{display:grid;gap:0}.s15-feed-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:9px 0;border-bottom:1px solid #e8edf2}.s15-feed-row:last-child{border-bottom:0}.s15-feed-row strong,.s15-feed-row small{display:block}.s15-feed-row strong{font-size:10px;color:#17314a}.s15-feed-row small{font-size:8px;color:#71808d;margin-top:2px}.s15-feed-row time{font-size:8px;color:#80909e;white-space:nowrap}.s15-skeleton{min-height:260px;background:linear-gradient(90deg,#eaf0f5 20%,#f8fafc 40%,#eaf0f5 60%);background-size:220% 100%;animation:s15shim 1.2s linear infinite;border-radius:18px}@keyframes s15shim{to{background-position:-220% 0}}
@media(max-width:900px){.s15-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.s15-critical,.s15-grid{grid-template-columns:1fr}}
@media(max-width:560px){.s15-head{display:grid}.s15-actions{justify-content:flex-start}.s15-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.s15-channel-grid,.s15-links{grid-template-columns:1fr}.s15-metric{padding:12px}.s15-metric strong{font-size:24px}.s15-check{grid-template-columns:28px minmax(0,1fr)}.s15-check em{grid-column:2}.s15-lane{grid-template-columns:auto minmax(0,1fr)}.s15-lane span{grid-column:2}}


/* ===== assets/s16_release_center.css ===== */
/* RBS Desk v1.10.0 — Sprint 16 · Productização, Qualidade Final & Operação Sustentável */
.s16-release{display:grid;gap:14px;min-width:0}.s16-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.s16-head h1{margin:4px 0}.s16-head-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.s16-grade{min-width:88px;border:1px solid #d4e0e9;border-radius:16px;background:#fff;padding:10px 12px;text-align:center}.s16-grade b{display:block;font-size:24px;color:#0b1e34}.s16-grade span{font-size:9px;color:#667789;font-weight:850}.s16-grade.ok{background:#eaf7f0;border-color:#bde1cd}.s16-grade.warn{background:#fff7e2;border-color:#efd89d}.s16-grade.err{background:#fff0ee;border-color:#efc1bb}.s16-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.s16-kpi{padding:15px;min-width:0}.s16-kpi small{display:block;font-size:10px;color:#6b7c8b;font-weight:750}.s16-kpi strong{display:block;font-size:27px;line-height:1.05;color:#0b1e34;margin:7px 0 5px;overflow-wrap:anywhere}.s16-kpi span{display:block;font-size:9px;color:#71818f}.s16-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);gap:12px}.s16-panel{padding:16px;min-width:0}.s16-panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px}.s16-panel-head h2{font-size:16px;margin:2px 0}.s16-panel-head p{font-size:10px;margin-top:3px}.s16-checks{display:grid;gap:7px}.s16-check{display:grid;grid-template-columns:28px minmax(0,1fr) auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid #e7edf2}.s16-check:last-child{border-bottom:0}.s16-check>i{width:26px;height:26px;border-radius:9px;display:grid;place-items:center;font-style:normal;font-weight:900;background:#eef3f7;color:#647789}.s16-check.ok>i{background:#e8f6ee;color:#147a50}.s16-check.warn>i{background:#fff4d8;color:#946400}.s16-check.err>i{background:#fdebe8;color:#b42318}.s16-check strong,.s16-check small{display:block;overflow-wrap:anywhere}.s16-check strong{font-size:11px;color:#142a40}.s16-check small{font-size:9px;color:#6c7c8b;margin-top:2px;line-height:1.35}.s16-check em{font-style:normal;font-size:9px;font-weight:850;white-space:nowrap}.s16-check.ok em{color:#147a50}.s16-check.warn em{color:#946400}.s16-check.err em{color:#b42318}.s16-blockers{display:grid;gap:7px}.s16-blocker{border:1px solid #e4eaf0;border-radius:13px;padding:11px;background:#fbfcfd}.s16-blocker.err{border-color:#f0c5bf;background:#fff7f6}.s16-blocker.warn{border-color:#ecdcae;background:#fffbef}.s16-blocker strong,.s16-blocker small{display:block}.s16-blocker strong{font-size:10px;color:#17314a}.s16-blocker small{font-size:9px;color:#6e7f8f;margin-top:3px;line-height:1.4}.s16-browser{display:grid;gap:7px}.s16-browser-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;padding:8px 0;border-bottom:1px solid #e8edf2}.s16-browser-row:last-child{border-bottom:0}.s16-browser-row strong,.s16-browser-row small{display:block}.s16-browser-row strong{font-size:10px}.s16-browser-row small{font-size:8px;color:#728290;margin-top:2px}.s16-browser-row span{font-size:9px;font-weight:850}.s16-links{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.s16-link{border:1px solid #d8e4ed;background:#fff;border-radius:13px;padding:11px;text-align:left;display:flex;gap:9px;align-items:center;color:#102235;min-width:0}.s16-link:hover{border-color:#91b8d7;background:#f8fbfd}.s16-link>span{width:34px;height:34px;border-radius:10px;background:#edf5fb;color:#176bba;display:grid;place-items:center;flex:0 0 auto}.s16-link strong,.s16-link small{display:block;overflow-wrap:anywhere}.s16-link strong{font-size:10px}.s16-link small{font-size:8px;color:#6b7d8e;margin-top:2px}.s16-release-id{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:9px;color:#52677b;overflow-wrap:anywhere}.s16-skeleton{min-height:320px;border-radius:18px;background:linear-gradient(90deg,#eaf0f5 20%,#f8fafc 40%,#eaf0f5 60%);background-size:220% 100%;animation:s16shim 1.2s linear infinite}@keyframes s16shim{to{background-position:-220% 0}}
/* Hardening de acessibilidade e layout final */
:where(button,a,input,select,textarea,[tabindex]):focus-visible{outline:3px solid rgba(23,107,186,.34)!important;outline-offset:2px!important}.page,.ow-workspace,.v1813-client-main{min-width:0}.card,button,input,select,textarea{max-width:100%}p,small,strong,h1,h2,h3,.tag,.status{overflow-wrap:anywhere}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important}}
@media(max-width:900px){.s16-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.s16-grid{grid-template-columns:1fr}}
@media(max-width:560px){.s16-head{display:grid}.s16-head-actions{justify-content:flex-start}.s16-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.s16-kpi{padding:12px}.s16-kpi strong{font-size:23px}.s16-check{grid-template-columns:28px minmax(0,1fr)}.s16-check em{grid-column:2}.s16-links{grid-template-columns:1fr}}


/* ===== assets/r2s1_observability.css ===== */
/* RBS Desk R2.01 — Observabilidade Real */
.r2obs{display:grid;gap:14px;min-width:0;padding-bottom:24px}.r2obs-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap}.r2obs-head h1{margin:4px 0 5px}.r2obs-head p{max-width:760px}.r2obs-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.r2obs-window{display:flex;padding:3px;border:1px solid var(--line);border-radius:13px;background:#fff}.r2obs-window button{border:0;background:transparent;border-radius:10px;padding:8px 10px;font-size:12px;font-weight:800;color:var(--muted)}.r2obs-window button.active{background:#eaf3fb;color:#0d5f9e}.r2obs-health{display:grid;grid-template-columns:1.2fr repeat(4,minmax(0,1fr));gap:10px}.r2obs-score,.r2obs-metric{background:#fff;border:1px solid var(--line);border-radius:18px;padding:14px;min-width:0}.r2obs-score{display:flex;gap:13px;align-items:center}.r2obs-score-ring{width:62px;height:62px;flex:0 0 62px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(#176bba calc(var(--score)*1%),#e8eef4 0);position:relative}.r2obs-score-ring:after{content:'';position:absolute;inset:7px;border-radius:50%;background:#fff}.r2obs-score-ring b{position:relative;z-index:1;font-size:16px;color:var(--navy)}.r2obs-score strong,.r2obs-metric strong{display:block;color:var(--navy)}.r2obs-score small,.r2obs-metric small{display:block;color:var(--muted);margin-top:4px;line-height:1.35}.r2obs-metric strong{font-size:24px;margin-top:4px}.r2obs-metric em{font-style:normal;font-size:11px;font-weight:800}.r2obs-metric.ok em{color:#147a50}.r2obs-metric.warn em{color:#9b6500}.r2obs-metric.err em{color:#b42318}.r2obs-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(320px,.65fr);gap:12px}.r2obs-panel{padding:15px;min-width:0}.r2obs-panel-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start;margin-bottom:11px}.r2obs-panel-head h2{font-size:15px}.r2obs-panel-head p{margin-top:3px}.r2obs-table{overflow:auto;border:1px solid var(--line);border-radius:14px}.r2obs-tr{display:grid;grid-template-columns:minmax(220px,1.6fr) 72px 72px 72px 70px;gap:8px;align-items:center;padding:10px 12px;border-top:1px solid #edf1f4;min-width:620px;font-size:12px}.r2obs-tr:first-child{border-top:0}.r2obs-tr.head{background:#f7f9fb;color:var(--muted);font-size:10px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.r2obs-tr strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.r2obs-tr .bad{color:#b42318;font-weight:850}.r2obs-tr .warn{color:#9b6500;font-weight:850}.r2obs-list{display:grid;gap:8px}.r2obs-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:start;padding:10px 11px;border:1px solid var(--line);border-radius:13px;background:#fff}.r2obs-row strong,.r2obs-row small{display:block}.r2obs-row strong{font-size:12px;color:var(--navy)}.r2obs-row small{font-size:10px;color:var(--muted);margin-top:3px;line-height:1.4}.r2obs-row time{font-size:10px;color:var(--muted);white-space:nowrap}.r2obs-tag{display:inline-flex;padding:4px 7px;border-radius:999px;font-size:9px;font-weight:900;margin-right:5px}.r2obs-tag.err{background:#fdebe8;color:#b42318}.r2obs-tag.warn{background:#fff4d8;color:#946400}.r2obs-tag.ok{background:#e7f6ee;color:#147a50}.r2obs-browser{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.r2obs-browser>div{padding:10px;border-radius:13px;background:#f7f9fb;border:1px solid #e6edf3}.r2obs-browser strong,.r2obs-browser small{display:block}.r2obs-browser strong{font-size:18px}.r2obs-browser small{font-size:10px;color:var(--muted);margin-top:2px}.r2obs-empty{padding:18px;text-align:center;color:var(--muted);font-size:12px}.r2obs-live{display:inline-flex;align-items:center;gap:6px;font-size:10px;font-weight:850;color:#147a50}.r2obs-live:before{content:'';width:7px;height:7px;border-radius:50%;background:#1aa36f;box-shadow:0 0 0 4px #e6f7f0}
@media(max-width:900px){.r2obs-health{grid-template-columns:repeat(2,minmax(0,1fr))}.r2obs-score{grid-column:1/-1}.r2obs-grid{grid-template-columns:1fr}}
@media(max-width:600px){.r2obs{gap:10px}.r2obs-head{display:grid}.r2obs-actions{display:grid;grid-template-columns:1fr auto}.r2obs-window{grid-column:1/-1;justify-content:stretch}.r2obs-window button{flex:1}.r2obs-health{grid-template-columns:1fr 1fr}.r2obs-score{grid-column:1/-1}.r2obs-metric{padding:12px}.r2obs-metric strong{font-size:20px}.r2obs-browser{grid-template-columns:1fr}.r2obs-panel{padding:12px}.r2obs-row{grid-template-columns:1fr}.r2obs-row time{white-space:normal}}


/* ===== assets/rbs_labs_v01.css ===== */
/* RBS Desk Labs v0.1 */
.labs-shell,.labs-exp{display:grid;gap:14px;min-width:0}.labs-hero,.labs-exp-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding:6px 0 4px}.labs-kicker{font-size:11px;font-weight:900;letter-spacing:.12em;color:#0f6b86;text-transform:uppercase}.labs-hero h1,.labs-exp-head h1{margin:5px 0 6px}.labs-hero p,.labs-exp-head p{max-width:760px;font-size:13px}.labs-master{min-width:300px;max-width:390px;padding:14px 16px;border:1px solid #cbdde5;border-radius:18px;background:linear-gradient(145deg,#f4fbfd,#eef5f8);display:flex;align-items:center;justify-content:space-between;gap:16px}.labs-master strong,.labs-master small{display:block}.labs-master small{margin-top:3px;color:#657b86;font-size:11px;line-height:1.35}.labs-switch,.labs-mini-switch{display:flex;align-items:center;gap:8px;cursor:pointer}.labs-switch input,.labs-mini-switch input{position:absolute;opacity:0;pointer-events:none}.labs-switch span,.labs-mini-switch span{display:block;width:46px;height:26px;background:#c8d4da;border-radius:999px;position:relative;transition:.18s}.labs-switch span:after,.labs-mini-switch span:after{content:"";position:absolute;width:20px;height:20px;border-radius:50%;background:#fff;left:3px;top:3px;box-shadow:0 2px 7px rgba(0,0,0,.15);transition:.18s}.labs-switch input:checked+span,.labs-mini-switch input:checked+span{background:#0f6b86}.labs-switch input:checked+span:after,.labs-mini-switch input:checked+span:after{transform:translateX(20px)}.labs-policy{display:flex;gap:12px;align-items:center;padding:12px 14px;border:1px solid #f0d69e;background:#fff9e9;border-radius:16px}.labs-policy>span{font-size:24px}.labs-policy b,.labs-policy small{display:block}.labs-policy small{font-size:11px;color:#796c52;margin-top:3px}.labs-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.labs-card{padding:16px;border:1px solid #dde7eb;border-radius:20px;background:#fff;box-shadow:0 10px 28px rgba(18,53,90,.06)}.labs-card.on{border-color:#9cc4d1;box-shadow:0 12px 34px rgba(15,107,134,.12)}.labs-card header{display:flex;gap:12px;align-items:flex-start}.labs-card header>span{width:42px;height:42px;display:grid;place-items:center;border-radius:14px;background:#edf6f8;color:#0f6b86;font-size:22px}.labs-card strong,.labs-card small{display:block}.labs-card small{margin-top:4px;color:#687d87;font-size:11px;line-height:1.4}.labs-card-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:16px}.labs-mini-switch span{width:38px;height:22px}.labs-mini-switch span:after{width:16px;height:16px}.labs-mini-switch input:checked+span:after{transform:translateX(16px)}.labs-mini-switch b{font-size:10px;color:#5f7480}.labs-roadmap{padding:15px;display:flex;align-items:center;justify-content:space-between;gap:15px}.labs-roadmap h2{margin-top:3px}.labs-roadmap p{font-size:11px}.labs-version-badge,.labs-safety{padding:7px 10px;border-radius:999px;font-size:10px;font-weight:900;background:#eaf5f8;color:#0f6b86;white-space:nowrap}.labs-safety{background:#fff0ee;color:#a22c21}.labs-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.labs-metrics>div{padding:13px;border-radius:16px;background:#fff;border:1px solid #dce7ec}.labs-metrics small,.labs-metrics strong{display:block}.labs-metrics small{font-size:10px;color:#6a7d86}.labs-metrics strong{font-size:22px;margin-top:3px;color:#12355a}.labs-panel{padding:16px}.labs-panel-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:12px}.labs-findings,.labs-list{display:grid;gap:8px}.labs-finding{display:grid;grid-template-columns:9px 1fr;gap:10px;padding:11px 12px;border-radius:13px;background:#f7fafb}.labs-finding>span{width:9px;height:9px;border-radius:50%;margin-top:4px;background:#7c8d95}.labs-finding.err>span{background:#b42318}.labs-finding.warn>span{background:#b47700}.labs-finding.info>span{background:#176bba}.labs-finding.ok>span{background:#147a50}.labs-finding strong,.labs-finding small,.labs-list strong,.labs-list small{display:block}.labs-finding small,.labs-list small{font-size:11px;color:#6c7e86;margin-top:2px}.labs-list>div{padding:10px 0;border-bottom:1px solid #edf1f3}.labs-empty{color:#71838c;font-size:12px}.labs-voice-status{padding:11px 12px;border-radius:13px;margin-bottom:8px}.labs-voice-status.ok{background:#eaf7f0;color:#176441}.labs-voice-status.warn{background:#fff7e4;color:#805b00}.labs-voice-status b,.labs-voice-status small{display:block}.labs-voice-status small{margin-top:2px;font-size:11px}.labs-inline-actions{display:flex;gap:8px;flex-wrap:wrap}.labs-output{margin-top:14px}.labs-result,.labs-twin{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:12px;border:1px solid #dce7ec;background:#f8fbfc;border-radius:15px}.labs-result>div,.labs-twin>div{padding:9px;background:#fff;border:1px solid #e5ecef;border-radius:12px}.labs-result small,.labs-result strong,.labs-twin small,.labs-twin strong{display:block}.labs-result small,.labs-twin small{font-size:9px;color:#75848b;text-transform:uppercase;letter-spacing:.05em}.labs-result strong,.labs-twin strong{margin-top:3px;font-size:12px;line-height:1.35}.labs-plan-head{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:10px 12px;background:#edf6f8;border-radius:12px}.labs-plan-head span{font-size:10px;color:#0f6b86}.labs-plan{margin:10px 0 0;padding-left:22px;display:grid;gap:9px}.labs-plan li strong,.labs-plan li small{display:block}.labs-plan li small{font-size:11px;color:#687c86;margin-top:2px}.labs-form-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.labs-twin.ok{border-color:#a9d6bd}.labs-twin.warn{border-color:#edd18c}.labs-twin.err{border-color:#efb1aa}.labs-twin .wide{grid-column:1/-1}.labs-entry span{color:#0f6b86}
@media(max-width:760px){.labs-hero,.labs-exp-head{display:grid}.labs-master{min-width:0;max-width:none;width:100%}.labs-grid{grid-template-columns:1fr}.labs-card-actions{align-items:stretch;flex-direction:column}.labs-card-actions .btn{width:100%}.labs-mini-switch{align-self:flex-start}.labs-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.labs-form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.labs-form-grid .field{min-width:0}.labs-result,.labs-twin{grid-template-columns:1fr}.labs-inline-actions .btn{flex:1 1 140px}.labs-roadmap{align-items:flex-start}.labs-version-badge{flex:0 0 auto}}


/* ===== assets/r2s2_command_center.css ===== */
/* RBS Desk Roadmap 2 · R2.02 — Busca Universal & Command Center */
#modal .modal-card:has(.r2s2-command){width:min(900px,calc(100vw - 28px));max-width:900px;padding:20px;border-radius:24px}
.r2s2-command .nav-command-head p{margin-top:5px;font-size:12px}.r2s2-input{min-height:56px;border-radius:17px;border-color:#a9c8dc;box-shadow:0 8px 28px rgba(14,62,92,.07)}.r2s2-types{display:flex;gap:6px;overflow:auto;padding:10px 0 2px;scrollbar-width:none}.r2s2-types::-webkit-scrollbar{display:none}.r2s2-types button{flex:0 0 auto;border:1px solid #dbe6ec;background:#fff;color:#526773;border-radius:999px;padding:7px 11px;font-size:11px;font-weight:800}.r2s2-types button.active{background:#0f5d7a;color:#fff;border-color:#0f5d7a}.r2s2-results{max-height:min(62vh,610px)}.r2s2-result{transition:border-color .12s ease,transform .12s ease}.r2s2-result:focus-within,.r2s2-result:hover{border-color:#a8c6d7}.r2s2-kind{display:grid!important;grid-template-columns:24px 1fr;gap:5px;align-items:center;min-width:86px}.r2s2-kind i{width:24px;height:24px;border-radius:8px;background:#edf5f8;color:#0f5d7a;display:grid;place-items:center;font-style:normal;font-size:12px}.r2s2-kind b{font-size:9px;color:#0f5d7a;text-transform:uppercase;letter-spacing:.04em}.r2s2-loading{display:flex;align-items:center;gap:12px;padding:20px;border:1px solid #e1e9ee;border-radius:16px;background:#f9fbfc}.r2s2-loading>span{width:18px;height:18px;border:2px solid #cbdce5;border-top-color:#0f5d7a;border-radius:50%;animation:r2s2spin .7s linear infinite}.r2s2-loading b,.r2s2-loading small{display:block}.r2s2-loading small{margin-top:2px;color:#73848e;font-size:11px}@keyframes r2s2spin{to{transform:rotate(360deg)}}.r2s2-history{display:flex;align-items:center;gap:6px;overflow:auto;padding:6px 0 2px}.r2s2-history>span{font-size:10px;font-weight:900;color:#74858f;text-transform:uppercase;white-space:nowrap}.r2s2-history button{border:1px solid #e0e8ed;background:#fff;border-radius:10px;padding:6px 9px;color:#405763;font-size:10px;white-space:nowrap}.r2s2-search-meta{font-size:10px;color:#7a8992;text-align:right;padding:8px 3px 2px}.r2s2-core{margin-left:auto;color:#0f5d7a;font-weight:800}
@media(max-width:620px){#modal.open{align-items:flex-end!important}#modal .modal-card:has(.r2s2-command){width:100%;max-width:none;max-height:88dvh;margin:0;border-radius:24px 24px 0 0;padding:16px 14px calc(14px + env(safe-area-inset-bottom))}.r2s2-command .nav-command-head h2{font-size:19px}.r2s2-command .nav-command-head p{font-size:11px}.r2s2-command .nav-command-head kbd{display:none}.r2s2-input{min-height:52px}.r2s2-results{max-height:58dvh}.r2s2-result .nav-result-main{grid-template-columns:72px minmax(0,1fr)}.r2s2-types{margin-right:-8px}.r2s2-core{display:none}}


/* ===== assets/r2s3_assist_operational.css ===== */
/* RBS Desk Roadmap 2 · R2.03 — RBS Assist Operacional */
.r2s3-ticket-strip{border-color:#cfe1e9;background:linear-gradient(180deg,#fbfdfe,#f7fbfc)}
.r2s3-ticket-strip>header{align-items:flex-start;gap:10px}.r2s3-ticket-strip .cp-spark{background:#e6f5f8;color:#0b6077;border:1px solid #c4e4eb}
.r2s3-assist-result{display:grid;gap:0}.r2s3-assist-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;padding:2px 0 10px;border-bottom:1px solid #e2ebef}.r2s3-assist-head>div{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.r2s3-assist-head>small{max-width:420px;text-align:right;color:#6c7f88;font-size:10px;line-height:1.45}.r2s3-confidence{font-size:9px;font-weight:900;border-radius:999px;padding:4px 7px;background:#eef4f6;color:#4b6673}.r2s3-confidence.ok{background:#eaf7ef;color:#17633b}.r2s3-confidence.warn{background:#fff5df;color:#876118}
.r2s3-insights{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px;padding:10px 0}.r2s3-insight{min-width:0;border:1px solid #dfe9ed;border-radius:12px;background:#fff;padding:9px}.r2s3-insight small,.r2s3-insight strong,.r2s3-insight span{display:block}.r2s3-insight small{font-size:8px;font-weight:900;letter-spacing:.06em;color:#71858e;text-transform:uppercase}.r2s3-insight strong{font-size:11px;margin-top:4px;color:#1b3440}.r2s3-insight span{font-size:9px;line-height:1.35;color:#6f8189;margin-top:4px}.r2s3-insight.ok{border-color:#cfe9d9;background:#f8fcf9}.r2s3-insight.info{border-color:#d6e8ef;background:#f9fcfd}.r2s3-insight.warn{border-color:#f0dfb9;background:#fffbf3}.r2s3-insight.danger{border-color:#efcfd2;background:#fff8f8}.r2s3-inline-action{border:0;background:transparent;color:#0e6b84;font-size:9px;font-weight:900;padding:5px 0 0;cursor:pointer;text-align:left}
.r2s3-assist-result>section{padding:10px 0;border-top:1px solid #edf2f4}.r2s3-summary{border-top:0!important}.r2s3-section-title{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-bottom:5px}.r2s3-section-title small{font-size:8px;font-weight:900;letter-spacing:.08em;color:#6b7f89}.r2s3-section-title span,.r2s3-section-title button{font-size:8px;color:#78909a}.r2s3-section-title button{border:0;background:none;font-weight:800;color:#0f6b86;cursor:pointer}.r2s3-assist-result section>p{font-size:11px;line-height:1.55;color:#2c454f;margin:0}
.r2s3-risk-list{display:grid;gap:6px}.r2s3-risk{border-left:3px solid #9db5c0;background:#f8fbfc;border-radius:8px;padding:7px 9px}.r2s3-risk b,.r2s3-risk span{display:block}.r2s3-risk b{font-size:10px;color:#263f4b}.r2s3-risk span{font-size:9px;color:#71838b;margin-top:2px}.r2s3-risk.warn{border-left-color:#c98c24;background:#fffaf0}.r2s3-risk.danger{border-left-color:#bb3f4a;background:#fff7f8}.r2s3-clear{display:flex;gap:8px;align-items:center;border:1px solid #d7eadf;background:#f8fcf9;border-radius:10px;padding:8px}.r2s3-clear>span{width:22px;height:22px;display:grid;place-items:center;border-radius:50%;background:#e4f4ea;color:#1b7044;font-weight:900}.r2s3-clear b,.r2s3-clear small{display:block}.r2s3-clear b{font-size:10px;color:#26513a}.r2s3-clear small{font-size:9px;color:#72847a;margin-top:2px}.r2s3-clear.compact{padding:7px}
.r2s3-missing{display:grid;gap:6px}.r2s3-missing button{display:grid;grid-template-columns:24px minmax(0,1fr) auto;gap:8px;align-items:center;text-align:left;border:1px solid #e0e9ed;background:#fff;border-radius:10px;padding:7px 8px;cursor:pointer}.r2s3-missing button>span{width:22px;height:22px;display:grid;place-items:center;background:#eef7fa;color:#0e657e;border-radius:50%;font-weight:900}.r2s3-missing b,.r2s3-missing small{display:block}.r2s3-missing b{font-size:10px;color:#263e49}.r2s3-missing small{font-size:9px;color:#71838c;margin-top:1px}.r2s3-missing em{font-style:normal;font-size:8px;font-weight:900;color:#0e6a83}.r2s3-next{padding-left:17px;margin:0;display:grid;gap:6px}.r2s3-next li{padding-left:2px}.r2s3-next strong,.r2s3-next small{display:block}.r2s3-next strong{font-size:10px;color:#2a414c}.r2s3-next small{font-size:9px;color:#74858d;margin-top:2px;line-height:1.4}.r2s3-reply{background:#f7fbfc!important;border:1px solid #d9e8ed!important;border-radius:12px!important;padding:10px!important}.r2s3-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.r2s3-actions .btn.ghost{background:transparent}.r2s3-empty{padding:12px}
@media(max-width:1100px){.r2s3-insights{grid-template-columns:repeat(3,minmax(0,1fr))}.r2s3-assist-head{flex-direction:column}.r2s3-assist-head>small{text-align:left;max-width:none}}
@media(max-width:680px){.r2s3-ticket-strip>header{display:grid}.r2s3-ticket-strip .cp-ticket-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}.r2s3-ticket-strip .cp-ticket-actions .btn:last-child{grid-column:1/-1}.r2s3-insights{grid-template-columns:1fr 1fr}.r2s3-insight:last-child{grid-column:1/-1}.r2s3-missing button{grid-template-columns:24px minmax(0,1fr)}.r2s3-missing em{grid-column:2}.r2s3-actions{display:grid;grid-template-columns:1fr 1fr}.r2s3-actions .btn{min-height:38px}.r2s3-assist-result section>p{font-size:12px}}


/* ===== assets/r2s4_intelligent_dispatcher.css ===== */
/* RBS Desk Roadmap 2 · R2.04 — Dispatcher Inteligente */
.r2d-strip{margin:0 0 14px;border:1px solid #c9d9e8;border-radius:20px;background:linear-gradient(180deg,#fafdff,#f3f8fc);overflow:hidden;box-shadow:0 10px 28px rgba(18,55,83,.06)}
.r2d-strip>header{display:flex;justify-content:space-between;gap:14px;align-items:center;padding:14px 16px;border-bottom:1px solid #dce7f0}.r2d-title{display:flex;align-items:center;gap:11px}.r2d-title>span{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:#0d4d78;color:#fff;font-size:20px;font-weight:900}.r2d-title strong{display:block;color:#102d43;font-size:15px}.r2d-title small{display:block;color:#647989;margin-top:2px}.r2d-top-actions,.r2d-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.r2d-body{display:none;padding:14px 16px}.r2d-body.open{display:block}.r2d-loading{display:flex;gap:10px;align-items:center;padding:18px;color:#506a7e}.r2d-loading i{width:18px;height:18px;border:2px solid #b9cad7;border-top-color:#0d4d78;border-radius:50%;animation:r2dspin .8s linear infinite}@keyframes r2dspin{to{transform:rotate(360deg)}}
.r2d-verdict{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;padding:14px;border:1px solid #d7e4ed;border-radius:16px;background:#fff}.r2d-score{width:84px;height:64px;border-radius:14px;display:grid;place-items:center;align-content:center;background:#eaf5ef;color:#176344}.r2d-score.warn{background:#fff6dd;color:#805a00}.r2d-score.low{background:#fff0ee;color:#9a3427}.r2d-score.good{background:#eef6fb;color:#205779}.r2d-score strong{font-size:20px}.r2d-score span{font-size:10px;text-align:center}.r2d-verdict small{color:#6d8191;font-size:10px;font-weight:800;letter-spacing:.08em}.r2d-verdict h3{margin:3px 0 4px;color:#14364f;font-size:17px}.r2d-verdict p{margin:0;color:#607586;font-size:12px}.r2d-human{font-size:10px;font-weight:800;padding:7px 9px;border-radius:999px;background:#e8f2f8;color:#225d7f;white-space:nowrap}
.r2d-class-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin-top:10px}.r2d-item{position:relative;min-height:92px;padding:11px 12px;border:1px solid #dae5ed;border-radius:14px;background:#fff;display:flex;flex-direction:column;gap:4px}.r2d-item.change{border-color:#e8bf64;background:#fffaf0}.r2d-item>small{font-size:10px;color:#728596;text-transform:uppercase;font-weight:800;letter-spacing:.05em}.r2d-item>strong{color:#173a54}.r2d-item>span{font-size:11px;color:#657a8b}.r2d-item>em{margin-top:auto;font-size:10px;font-style:normal;color:#6d8191}.r2d-item.change>em{color:#946900;font-weight:700}.r2d-item.muted{opacity:.75}
.r2d-candidates{margin-top:12px;padding:13px;border-radius:16px;background:#fff;border:1px solid #dce7ef}.r2d-section-head{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:9px}.r2d-section-head small{display:block;color:#617789;font-weight:800;font-size:10px;letter-spacing:.07em}.r2d-section-head strong{display:block;color:#15384f;margin-top:2px}.r2d-section-head>span{color:#667b8c;font-size:11px}.r2d-agents{display:grid;gap:7px}.r2d-agent{display:grid;grid-template-columns:30px 1fr auto;gap:10px;align-items:center;padding:9px;border-radius:12px;background:#f7fafc;border:1px solid transparent}.r2d-agent.selected{border-color:#8db9d3;background:#f0f8fc}.r2d-rank{width:28px;height:28px;border-radius:9px;background:#e3edf4;color:#285b7a;display:grid;place-items:center;font-weight:900}.r2d-agent-main strong{display:block;color:#18384e}.r2d-agent-main small{display:block;color:#6b7e8c;font-size:11px}.r2d-agent>b{color:#235c7d}.r2d-bar{height:4px;margin-top:5px;background:#e2eaf0;border-radius:99px;overflow:hidden}.r2d-bar i{display:block;height:100%;background:#3c799e;border-radius:99px}.r2d-why{margin-top:10px;padding:10px 12px;border:1px dashed #cbd9e3;border-radius:13px;color:#496579}.r2d-why summary{cursor:pointer;font-weight:800}.r2d-why ul{padding-left:18px;margin:9px 0}.r2d-why li{margin:4px 0;font-size:12px}.r2d-why>small{font-size:10px;color:#788c9a}.r2d-actions{margin-top:12px}.r2d-actions>small{color:#6d8191;font-size:11px}.r2d-error{padding:12px;border-radius:12px;background:#fff0ee;color:#922f24}.r2d-empty{padding:18px;color:#718493;text-align:center}
.r2d-center{max-width:1500px;margin:0 auto;padding-bottom:24px}.r2d-center-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:14px}.r2d-center-head h1{margin:4px 0;color:#102f46}.r2d-center-head p{max-width:760px;color:#617688}.r2d-center-head>div:last-child{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.r2d-schema{font-size:10px;font-weight:900;padding:7px 9px;border-radius:999px}.r2d-schema.ok{background:#e7f5ed;color:#176443}.r2d-schema.warn{background:#fff3d5;color:#815b00}.r2d-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:12px}.r2d-kpi{padding:14px;border:1px solid #d9e5ed;border-radius:16px;background:#fff}.r2d-kpi small,.r2d-kpi span{display:block;color:#6d8090}.r2d-kpi strong{display:block;font-size:26px;color:#14364f;margin:3px 0}.r2d-kpi.warn{border-color:#ead28c;background:#fffbef}.r2d-kpi.danger{border-color:#efb7af;background:#fff6f4}.r2d-center-panel{padding:14px}.r2d-center-list{display:grid;gap:7px}.r2d-center-row{width:100%;border:1px solid #dce6ed;background:#fff;border-radius:14px;padding:12px;text-align:left;display:flex;justify-content:space-between;gap:12px;align-items:center;cursor:pointer}.r2d-center-row:hover{border-color:#9bbdd2;background:#f8fbfd}.r2d-center-row strong,.r2d-center-row small{display:block}.r2d-center-row strong{margin:5px 0 2px;color:#15364e}.r2d-center-row small{color:#6e8190}.r2d-center-row>div:last-child{text-align:right;color:#345d77;display:grid;gap:5px}.r2d-state{display:inline-block;font-size:10px;font-weight:800;padding:4px 7px;border-radius:99px;background:#e7f5ed;color:#176443}.r2d-state.warn{background:#fff3d9;color:#825d00}.r2d-state.danger{background:#fde9e7;color:#9b3025}
@media(max-width:980px){.r2d-class-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.r2d-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.r2d-verdict{grid-template-columns:auto 1fr}.r2d-human{grid-column:1/-1;justify-self:start}.r2d-center-head{flex-direction:column}.r2d-center-head>div:last-child{justify-content:flex-start}}
@media(max-width:640px){.r2d-strip>header{align-items:flex-start;flex-direction:column}.r2d-top-actions{width:100%}.r2d-top-actions .btn{flex:1}.r2d-class-grid{grid-template-columns:1fr}.r2d-verdict{grid-template-columns:1fr}.r2d-score{width:100%;height:54px;grid-auto-flow:column;justify-content:start;padding:0 14px;gap:8px}.r2d-kpis{grid-template-columns:1fr 1fr}.r2d-center-row{align-items:flex-start;flex-direction:column}.r2d-center-row>div:last-child{text-align:left}.r2d-actions .btn{width:100%}}
.r2d-score.below{outline:2px solid rgba(183,116,24,.18)}


/* ===== assets/r2s5_service_quality.css ===== */
/* RBS Desk Roadmap 2 · R2.05 — Qualidade do Atendimento */
.r2q-strip{margin:0 0 14px;border:1px solid #d4e0e8;border-radius:20px;background:linear-gradient(180deg,#fff,#f7fafc);overflow:hidden;box-shadow:0 10px 28px rgba(18,55,83,.05)}
.r2q-strip>header{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:14px 16px;border-bottom:1px solid #e1e9ef}.r2q-title{display:flex;gap:11px;align-items:center}.r2q-title>span{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:#193f5a;color:#fff;font-size:18px;font-weight:900}.r2q-title strong{display:block;color:#102f46}.r2q-title small{display:block;color:#6b7d8b;margin-top:2px}.r2q-top-actions,.r2q-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.r2q-body{display:none;padding:14px 16px}.r2q-body.open{display:block}.r2q-loading{display:flex;align-items:center;gap:10px;padding:18px;color:#617788}.r2q-loading i{width:18px;height:18px;border:2px solid #cbd8e2;border-top-color:#193f5a;border-radius:50%;animation:r2qspin .8s linear infinite}@keyframes r2qspin{to{transform:rotate(360deg)}}
.r2q-verdict{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;padding:14px;border:1px solid #dbe6ed;border-radius:16px;background:#fff}.r2q-score{width:88px;height:68px;border-radius:15px;display:grid;place-items:center;align-content:center;background:#e9f5ee;color:#176447}.r2q-score.good{background:#eef6fb;color:#245e80}.r2q-score.warn{background:#fff5dc;color:#805b00}.r2q-score.danger{background:#ffebe8;color:#9a3027}.r2q-score strong{font-size:24px;line-height:1}.r2q-score span{font-size:10px;margin-top:3px}.r2q-verdict h3{margin:2px 0 4px;color:#12354d;font-size:17px}.r2q-verdict p{margin:0;color:#627789;font-size:12px}.r2q-badge{font-size:10px;font-weight:900;padding:7px 9px;border-radius:999px;background:#edf3f7;color:#405f73;white-space:nowrap}.r2q-badge.review{background:#fff2d3;color:#7e5700}.r2q-badge.confirmed{background:#e8f5ed;color:#176247}
.r2q-dims{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin-top:10px}.r2q-dim{padding:11px 12px;border:1px solid #dde7ee;border-radius:14px;background:#fff}.r2q-dim small{display:block;font-size:10px;color:#728596;text-transform:uppercase;font-weight:800;letter-spacing:.05em}.r2q-dim strong{display:block;color:#16384f;font-size:20px;margin:3px 0}.r2q-meter{height:5px;border-radius:999px;background:#e5edf2;overflow:hidden}.r2q-meter i{height:100%;display:block;background:#3b789d;border-radius:999px}.r2q-two{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:10px}.r2q-box{padding:13px;border:1px solid #dce6ed;border-radius:15px;background:#fff}.r2q-box h4{margin:0 0 8px;color:#17384e}.r2q-box ul{margin:0;padding-left:18px;color:#526b7d}.r2q-box li{margin:5px 0;font-size:12px}.r2q-signals{margin-top:10px;display:flex;gap:7px;flex-wrap:wrap}.r2q-signal{font-size:11px;padding:5px 8px;border-radius:999px;background:#eef3f7;color:#496579}.r2q-signal.warn{background:#fff3d8;color:#805c00}.r2q-signal.danger{background:#fde9e7;color:#9a3026}.r2q-signal.ok{background:#e8f5ed;color:#176247}.r2q-actions{margin-top:12px}.r2q-actions>small{color:#718392;font-size:11px}.r2q-error{padding:12px;border-radius:12px;background:#fff0ee;color:#912f25}
.r2q-center{max-width:1500px;margin:0 auto;padding-bottom:24px}.r2q-center-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:14px}.r2q-center-head h1{margin:4px 0;color:#102f46}.r2q-center-head p{max-width:820px;color:#617688}.r2q-center-head>div:last-child{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.r2q-schema{font-size:10px;font-weight:900;padding:7px 9px;border-radius:999px;background:#fff2d5;color:#815a00}.r2q-schema.ok{background:#e8f5ed;color:#176247}.r2q-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:12px}.r2q-kpi{padding:14px;border:1px solid #dae5ec;border-radius:16px;background:#fff}.r2q-kpi small,.r2q-kpi span{display:block;color:#6d8090}.r2q-kpi strong{display:block;font-size:27px;color:#14364f;margin:3px 0}.r2q-kpi.warn{border-color:#ead08a;background:#fffbef}.r2q-kpi.danger{border-color:#efb7af;background:#fff6f4}.r2q-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:12px}.r2q-panel{padding:14px}.r2q-panel-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px}.r2q-panel-head small{display:block;font-size:10px;font-weight:800;letter-spacing:.07em;color:#677c8c}.r2q-panel-head strong{display:block;color:#15384f;margin-top:2px}.r2q-list{display:grid;gap:7px}.r2q-row{width:100%;border:1px solid #dce6ed;background:#fff;border-radius:14px;padding:11px 12px;display:flex;justify-content:space-between;align-items:center;gap:12px;text-align:left;cursor:pointer}.r2q-row:hover{background:#f8fbfd;border-color:#9bbcd2}.r2q-row strong,.r2q-row small{display:block}.r2q-row strong{color:#16384f;margin:3px 0}.r2q-row small{color:#6e8190}.r2q-row-score{min-width:54px;text-align:center;padding:7px;border-radius:11px;background:#edf4f8;color:#245b7c;font-weight:900}.r2q-row-score.low{background:#fff0ee;color:#993126}.r2q-operators{display:grid;gap:7px}.r2q-operator{display:grid;grid-template-columns:1fr auto;gap:8px;padding:10px;border-radius:13px;background:#f8fafc;border:1px solid #e1e9ef}.r2q-operator small{display:block;color:#718393}.r2q-operator b{font-size:18px;color:#1c5576}.r2q-note{margin-top:10px;padding:10px 12px;border-radius:12px;background:#f2f6f9;color:#536d7f;font-size:11px}.r2q-empty{padding:18px;text-align:center;color:#718493}
@media(max-width:980px){.r2q-dims{grid-template-columns:repeat(2,minmax(0,1fr))}.r2q-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.r2q-grid{grid-template-columns:1fr}.r2q-verdict{grid-template-columns:auto 1fr}.r2q-badge{grid-column:1/-1;justify-self:start}.r2q-center-head{flex-direction:column}}
@media(max-width:640px){.r2q-strip>header{align-items:flex-start;flex-direction:column}.r2q-top-actions{width:100%}.r2q-top-actions .btn{flex:1}.r2q-dims,.r2q-two{grid-template-columns:1fr}.r2q-verdict{grid-template-columns:1fr}.r2q-score{width:100%;height:54px;grid-auto-flow:column;justify-content:start;padding:0 14px;gap:8px}.r2q-kpis{grid-template-columns:1fr 1fr}.r2q-row{align-items:flex-start;flex-direction:column}.r2q-row-score{align-self:flex-start}.r2q-actions .btn{width:100%}}


/* ===== assets/r2s6_omnichannel2.css ===== */
/* RBS Desk · Roadmap 2 · R2.06 — Omnichannel 2.0 */
.r2o-shell{padding:18px 18px 30px;max-width:1500px;margin:0 auto}.r2o-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:16px}.r2o-head h1{margin:4px 0 6px;font-size:clamp(24px,3vw,34px)}.r2o-head p{margin:0;color:#627789;max-width:820px}.r2o-head-actions{display:flex;gap:8px;flex-wrap:wrap}.r2o-schema{display:inline-flex;align-items:center;border:1px solid #ead9a9;background:#fff8e5;color:#785a08;border-radius:999px;padding:8px 11px;font-size:11px;font-weight:800;letter-spacing:.03em}.r2o-schema.ok{border-color:#bfdfd0;background:#effaf5;color:#256248}.r2o-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:14px}.r2o-kpi{border:1px solid #dbe5ec;background:#fff;border-radius:17px;padding:14px;min-width:0}.r2o-kpi small{display:block;color:#6e8292;font-size:11px;font-weight:700}.r2o-kpi strong{display:block;font-size:27px;color:#153b56;margin:4px 0}.r2o-kpi span{display:block;color:#7990a0;font-size:11px}.r2o-toolbar{display:grid;grid-template-columns:minmax(220px,1fr) auto;gap:10px;margin-bottom:12px}.r2o-search{display:flex;align-items:center;gap:8px;border:1px solid #cfdae2;background:#fff;border-radius:14px;padding:0 12px}.r2o-search input{border:0;outline:0;background:transparent;width:100%;min-height:44px;color:#18384f}.r2o-filters{display:flex;gap:7px;flex-wrap:wrap}.r2o-filters button{border:1px solid #d5e0e7;background:#fff;color:#4e6779;border-radius:12px;padding:9px 11px;font-weight:700}.r2o-filters button.active{background:#143f5d;color:#fff;border-color:#143f5d}.r2o-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.8fr);gap:12px}.r2o-panel{border:1px solid #dbe5ec;border-radius:18px;background:#fff;overflow:hidden}.r2o-panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 15px;border-bottom:1px solid #e6edf2}.r2o-panel-head small{display:block;color:#6d8392;font-weight:800}.r2o-panel-head strong{display:block;color:#16384f;font-size:16px}.r2o-list{display:flex;flex-direction:column}.r2o-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:14px 15px;border:0;border-bottom:1px solid #edf2f5;background:#fff;text-align:left;color:inherit;cursor:pointer}.r2o-row:hover{background:#f8fbfd}.r2o-row:last-child{border-bottom:0}.r2o-row-title{display:flex;gap:10px;min-width:0}.r2o-avatar{width:38px;height:38px;border-radius:13px;background:#eaf2f7;color:#174865;display:grid;place-items:center;flex:0 0 auto;font-weight:800}.r2o-row-main{min-width:0}.r2o-row-main strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#16394f}.r2o-row-main small{display:block;margin-top:4px;color:#6b8190;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.r2o-channel-line{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.r2o-ch{display:inline-flex;align-items:center;gap:4px;padding:4px 7px;border-radius:999px;font-size:10px;font-weight:800;background:#eef4f7;color:#45667a}.r2o-ch.whatsapp{background:#eaf8ef;color:#267349}.r2o-ch.email{background:#eef2ff;color:#475b9f}.r2o-ch.portal{background:#edf6fb;color:#27617f}.r2o-ch.chat{background:#f4efff;color:#67509a}.r2o-row-meta{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:5px}.r2o-row-meta b{font-size:12px;color:#274a60}.r2o-row-meta span{font-size:10px;color:#79909f}.r2o-empty{padding:24px;text-align:center;color:#6d8290}.r2o-duplicates{display:flex;flex-direction:column}.r2o-dup{padding:13px 14px;border-bottom:1px solid #edf2f5}.r2o-dup:last-child{border-bottom:0}.r2o-dup strong,.r2o-dup small{display:block}.r2o-dup small{color:#6c8190;margin-top:3px}.r2o-dup-actions{display:flex;gap:7px;margin-top:9px}.r2o-confidence{display:inline-flex;padding:4px 7px;border-radius:999px;background:#fff3d6;color:#72530a;font-size:10px;font-weight:800}.r2o-detail-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin:8px 0 14px}.r2o-detail-head h2{margin:3px 0 5px}.r2o-detail-head p{margin:0;color:#647b8b}.r2o-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:12px}.r2o-timeline{padding:12px}.r2o-event{display:grid;grid-template-columns:34px minmax(0,1fr);gap:10px;padding:11px;border-radius:14px;margin-bottom:8px;background:#f8fbfd;border:1px solid #e5edf2}.r2o-event-icon{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:#e8f0f5;color:#2f617d}.r2o-event-main header{display:flex;justify-content:space-between;gap:8px}.r2o-event-main strong{font-size:13px;color:#17384e}.r2o-event-main time{font-size:10px;color:#7a909f;white-space:nowrap}.r2o-event-main p{margin:5px 0 0;color:#4f6879;white-space:pre-wrap;word-break:break-word}.r2o-event-main small{display:block;margin-top:5px;color:#8195a2}.r2o-side-list{padding:12px}.r2o-side-item{padding:10px;border:1px solid #e2eaf0;border-radius:13px;margin-bottom:8px}.r2o-side-item strong,.r2o-side-item small{display:block}.r2o-side-item small{color:#738896;margin-top:3px}.r2o-back{margin-bottom:6px}.r2o-lab-note{padding:12px;border-radius:14px;background:#f5f1ff;border:1px solid #e1d9f7;color:#5d4f84;font-size:11px}.r2o-loading{padding:30px;text-align:center;color:#6a8190}
@media(max-width:1050px){.r2o-layout,.r2o-detail-grid{grid-template-columns:1fr}.r2o-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:720px){.r2o-shell{padding:14px 12px calc(86px + env(safe-area-inset-bottom))}.r2o-head{display:block}.r2o-head-actions{margin-top:12px}.r2o-toolbar{grid-template-columns:1fr}.r2o-kpis{grid-template-columns:1fr 1fr}.r2o-row{grid-template-columns:1fr}.r2o-row-meta{align-items:flex-start;text-align:left;flex-direction:row}.r2o-detail-head{display:block}.r2o-detail-head .r2o-head-actions{margin-top:10px}.r2o-event-main header{display:block}.r2o-event-main time{display:block;margin-top:2px}}
@media(max-width:460px){.r2o-kpis{grid-template-columns:1fr}.r2o-filters{display:grid;grid-template-columns:1fr 1fr}.r2o-filters button{width:100%}}
.r2o-ticket-strip{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:10px 0;padding:11px 12px;border:1px solid #d9e5ec;border-radius:15px;background:#f7fbfd}.r2o-ticket-strip>div{display:flex;gap:9px;align-items:center;min-width:0}.r2o-ticket-strip>div>span{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:#e6f0f6;color:#255b79;font-weight:900}.r2o-ticket-strip strong,.r2o-ticket-strip small{display:block}.r2o-ticket-strip small{color:#6b8190;margin-top:2px}@media(max-width:620px){.r2o-ticket-strip{align-items:stretch;flex-direction:column}.r2o-ticket-strip .btn{width:100%}}


/* ===== assets/r2s7_customer_experience.css ===== */
/* RBS Desk Roadmap 2 · R2.07 — Customer Experience Center */
.r2cx-shell{max-width:1460px;margin:0 auto;padding:18px 18px 42px}.r2cx-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:14px}.r2cx-head h1{margin:3px 0 5px;color:var(--navy,#17384e)}.r2cx-head p{max-width:830px;margin:0;color:var(--muted,#6b8190)}.r2cx-head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.r2cx-schema{padding:7px 9px;border-radius:999px;background:#fff4d8;color:#74560d;font-size:10px;font-weight:850;white-space:nowrap}.r2cx-schema.ok{background:#e9f7ef;color:#27694a}.r2cx-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:12px}.r2cx-kpi{padding:14px;border:1px solid #dfe8ee;background:#fff;border-radius:17px;box-shadow:0 7px 22px rgba(19,54,78,.045)}.r2cx-kpi small,.r2cx-kpi span{display:block;color:#728897}.r2cx-kpi strong{display:block;font-size:27px;line-height:1.05;color:#183b51;margin:6px 0}.r2cx-kpi.warn{border-color:#f0d399;background:#fffaf0}.r2cx-kpi.danger{border-color:#ecc0c0;background:#fff6f6}.r2cx-toolbar{display:grid;grid-template-columns:minmax(240px,1fr) auto auto;gap:9px;margin:12px 0}.r2cx-search{display:flex;align-items:center;gap:8px;border:1px solid #d9e5ec;background:#fff;border-radius:14px;padding:0 11px}.r2cx-search input{border:0!important;background:transparent!important;outline:0;width:100%;min-width:0;padding:11px 0!important}.r2cx-filter{display:flex;gap:5px;flex-wrap:wrap}.r2cx-filter button{border:1px solid #dbe5eb;background:#fff;color:#506c7f;border-radius:999px;padding:9px 11px;font-size:11px;font-weight:800}.r2cx-filter button.active{background:#143c58;color:#fff;border-color:#143c58}.r2cx-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(320px,.75fr);gap:12px}.r2cx-panel{background:#fff;border:1px solid #dfe8ee;border-radius:18px;overflow:hidden;box-shadow:0 7px 22px rgba(19,54,78,.04)}.r2cx-panel-head{display:flex;justify-content:space-between;align-items:center;gap:9px;padding:13px 14px;border-bottom:1px solid #edf2f5}.r2cx-panel-head small,.r2cx-panel-head strong{display:block}.r2cx-panel-head small{color:#718695;font-size:9px;letter-spacing:.08em}.r2cx-panel-head strong{color:#1d4056;margin-top:2px}.r2cx-list{display:flex;flex-direction:column}.r2cx-row{width:100%;border:0;border-bottom:1px solid #edf2f5;background:#fff;padding:13px 14px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;text-align:left;color:inherit;cursor:pointer}.r2cx-row:hover{background:#f8fbfd}.r2cx-row:last-child{border-bottom:0}.r2cx-row-main{display:flex;gap:11px;min-width:0}.r2cx-avatar{width:42px;height:42px;border-radius:14px;background:#eaf2f7;color:#174865;display:grid;place-items:center;font-weight:850;flex:0 0 auto}.r2cx-row-text{min-width:0}.r2cx-row-text strong{display:block;color:#17394f;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.r2cx-row-text small{display:block;color:#708695;margin-top:4px;white-space:normal}.r2cx-driver-line{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.r2cx-driver{display:inline-flex;padding:4px 7px;border-radius:999px;background:#eef4f7;color:#4e6c7f;font-size:9px;font-weight:800}.r2cx-driver.bad{background:#fff0ed;color:#a5483c}.r2cx-row-score{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:5px}.r2cx-health{width:52px;height:52px;border-radius:17px;display:grid;place-items:center;font-size:18px;font-weight:900;background:#e8f6ee;color:#246d49}.r2cx-health.watch{background:#fff7dd;color:#7f6115}.r2cx-health.risk{background:#fff0df;color:#9b5f18}.r2cx-health.critical{background:#fdeaea;color:#9b3e3e}.r2cx-row-score small{color:#7d909c;font-size:9px}.r2cx-side{padding:12px}.r2cx-driver-card{padding:11px;border:1px solid #e2eaf0;border-radius:14px;margin-bottom:8px}.r2cx-driver-card header{display:flex;justify-content:space-between;gap:8px}.r2cx-driver-card strong{color:#1c4057}.r2cx-driver-card p{margin:5px 0 0;color:#687f8f;font-size:11px}.r2cx-driver-card span{font-size:10px;font-weight:850;color:#9a5546}.r2cx-feedback{padding:11px 0;border-bottom:1px solid #edf2f5}.r2cx-feedback:last-child{border-bottom:0}.r2cx-feedback small,.r2cx-feedback strong,.r2cx-feedback p{display:block}.r2cx-feedback small{color:#718695;font-size:9px}.r2cx-feedback strong{color:#17394f;margin-top:3px}.r2cx-feedback p{margin:5px 0 0;color:#5e7686;font-size:11px}.r2cx-empty{padding:24px;text-align:center;color:#728796}.r2cx-detail-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin:8px 0 13px}.r2cx-detail-head h2{margin:3px 0 5px}.r2cx-detail-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(300px,.8fr);gap:12px}.r2cx-scoreboard{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:12px}.r2cx-score-cell{padding:11px;border:1px solid #e5edf2;border-radius:14px;background:#f9fbfc}.r2cx-score-cell small,.r2cx-score-cell strong{display:block}.r2cx-score-cell strong{font-size:19px;color:#1b4057;margin-top:4px}.r2cx-actions{padding:12px}.r2cx-action{padding:11px;border:1px solid #e1e9ef;border-radius:14px;margin-bottom:8px}.r2cx-action header{display:flex;justify-content:space-between;gap:8px}.r2cx-action strong,.r2cx-action small{display:block}.r2cx-action small{color:#718696;margin-top:3px}.r2cx-action footer{display:flex;gap:6px;flex-wrap:wrap;margin-top:9px}.r2cx-status{padding:4px 7px;border-radius:999px;background:#edf4f8;color:#3e657c;font-size:9px;font-weight:850}.r2cx-status.done{background:#e8f6ee;color:#2b6f4b}.r2cx-ticket-strip{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;padding:11px 12px;border:1px solid #d9e5ec;border-radius:15px;background:#f8fbfd;margin:10px 0}.r2cx-ticket-strip>span{width:36px;height:36px;border-radius:12px;background:#e9f2f7;color:#215d7d;display:grid;place-items:center;font-weight:900}.r2cx-ticket-strip strong,.r2cx-ticket-strip small{display:block}.r2cx-ticket-strip small{color:#6d8290;margin-top:2px}.r2cx-risk-pill{display:inline-flex;padding:4px 7px;border-radius:999px;background:#edf6f1;color:#2c6b4b;font-size:9px;font-weight:850}.r2cx-risk-pill.risk,.r2cx-risk-pill.critical{background:#fff0ed;color:#9c4b40}.r2cx-ces{margin-top:12px}.r2cx-ces-scale{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:6px;margin-top:10px}.r2cx-ces-scale button{border:1px solid #dce6ec;border-radius:12px;background:#fff;padding:10px 3px;color:#183b52;font-weight:850}.r2cx-ces-scale button:hover{background:#edf6fb;border-color:#aac8da}.r2cx-ces-legend{display:flex;justify-content:space-between;gap:10px;color:#718695;font-size:9px;margin-top:5px}.r2cx-chart{display:flex;align-items:flex-end;gap:6px;height:116px;padding:12px 12px 8px}.r2cx-bar{flex:1;min-width:10px;border-radius:8px 8px 3px 3px;background:#cfe0ea;position:relative}.r2cx-bar:last-child{background:#5e91ad}.r2cx-bar span{position:absolute;bottom:calc(100% + 4px);left:50%;transform:translateX(-50%);font-size:8px;color:#6b8190;white-space:nowrap}
@media(max-width:1120px){.r2cx-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.r2cx-layout,.r2cx-detail-grid{grid-template-columns:1fr}.r2cx-scoreboard{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:720px){.r2cx-shell{padding:14px 12px calc(86px + env(safe-area-inset-bottom))}.r2cx-head,.r2cx-detail-head{display:block}.r2cx-head-actions{justify-content:flex-start;margin-top:10px}.r2cx-kpis{grid-template-columns:1fr 1fr}.r2cx-toolbar{grid-template-columns:1fr}.r2cx-row{grid-template-columns:1fr}.r2cx-row-score{align-items:flex-start;flex-direction:row}.r2cx-scoreboard{grid-template-columns:1fr 1fr}.r2cx-ticket-strip{grid-template-columns:auto minmax(0,1fr)}.r2cx-ticket-strip .btn{grid-column:1/-1;width:100%}}
@media(max-width:460px){.r2cx-kpis,.r2cx-scoreboard{grid-template-columns:1fr}.r2cx-filter{display:grid;grid-template-columns:1fr 1fr}.r2cx-filter button{width:100%}.r2cx-ces-scale{grid-template-columns:repeat(4,minmax(0,1fr))}}


/* ===== assets/r2s8_self_service2.css ===== */
/* RBS Desk Roadmap 2 · R2.08 — Portal Self-Service 2.0 */
.ss2-home{margin:12px 0}.ss2-home-head,.ss2-preflight-head,.ss2-center-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.ss2-home-head h2,.ss2-preflight-head h2{margin:2px 0 4px}.ss2-home-head p,.ss2-preflight-head p{margin:0;color:var(--muted,#68798a)}
.ss2-intents{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin-top:12px}.ss2-intent{border:1px solid #dbe4ec;background:#fff;border-radius:16px;padding:13px;text-align:left;min-width:0;display:flex;flex-direction:column;gap:8px;cursor:pointer;transition:.15s transform,.15s border-color,.15s box-shadow}.ss2-intent:hover{transform:translateY(-1px);border-color:#9eb8d0;box-shadow:0 8px 24px rgba(24,52,76,.08)}.ss2-intent>span{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:#eaf2f8;color:#0f4d75;font-weight:900}.ss2-intent strong{font-size:13px;color:#17324a}.ss2-intent small{font-size:10px;line-height:1.45;color:#6c7c8b}.ss2-recent{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px}.ss2-recent button{border:1px solid #dbe4ec;background:#f8fafc;border-radius:999px;padding:8px 11px;font-size:10px;font-weight:800;color:#35516a;cursor:pointer}
.ss2-draft{margin-top:10px;padding:11px 12px;border:1px solid #cbddeb;background:#f3f8fc;border-radius:14px;display:flex;align-items:center;justify-content:space-between;gap:10px}.ss2-draft strong,.ss2-draft small{display:block}.ss2-draft small{margin-top:2px;color:#657789}.ss2-draft-actions{display:flex;gap:6px;flex-shrink:0}
.ss2-guide{border:1px solid #d8e3ec;background:linear-gradient(180deg,#fbfdff,#f5f9fc);border-radius:16px;padding:13px;margin:0 0 12px}.ss2-guide-top{display:flex;gap:10px;align-items:flex-start}.ss2-guide-icon{width:38px;height:38px;border-radius:12px;background:#0f4d75;color:#fff;display:grid;place-items:center;font-weight:900}.ss2-guide strong,.ss2-guide small{display:block}.ss2-guide small{color:#66798a;margin-top:3px}.ss2-guide-change{margin-left:auto;border:0;background:transparent;color:#0f5d8d;font-size:10px;font-weight:900;cursor:pointer}
.ss2-need-box{border:1px solid #d9e4ed;border-radius:16px;padding:13px;background:#fff;margin-bottom:12px}.ss2-need-box label{font-size:11px;font-weight:900;color:#25455f}.ss2-need-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;margin-top:7px}.ss2-need-row input{min-width:0;border:1px solid #cbd9e4;border-radius:12px;padding:11px 12px;font:inherit}.ss2-need-hint{display:block;color:#71818f;font-size:9px;margin-top:6px}
.ss2-preflight{margin:12px 0;border:1px solid #dbe4ec;border-radius:16px;background:#fff;overflow:hidden}.ss2-preflight-head{padding:12px 13px;border-bottom:1px solid #edf1f4}.ss2-preflight-badge{font-size:9px;font-weight:900;padding:6px 8px;border-radius:999px;background:#edf6fb;color:#15587e;white-space:nowrap}.ss2-preflight-body{padding:10px;display:grid;gap:8px}.ss2-rec-service,.ss2-duplicate,.ss2-solution{border:1px solid #dfe7ed;border-radius:13px;padding:10px;background:#fbfcfd;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}.ss2-rec-service strong,.ss2-rec-service small,.ss2-duplicate strong,.ss2-duplicate small,.ss2-solution strong,.ss2-solution small{display:block}.ss2-rec-service small,.ss2-duplicate small,.ss2-solution small{color:#6f7f8c;margin-top:2px}.ss2-duplicate{border-color:#ead9a8;background:#fffaf0}.ss2-solution{border-color:#cfe6d8;background:#f5fbf7}.ss2-preflight-empty{padding:8px;color:#6d7e8c;font-size:10px}.ss2-preflight-loading{padding:12px;color:#667889;font-size:10px}
.ss2-submit-check{display:grid;grid-template-columns:auto minmax(0,1fr);gap:9px;padding:10px 12px;border:1px solid #dfe8ee;background:#f8fbfd;border-radius:13px;margin-top:10px}.ss2-submit-check>span{width:25px;height:25px;border-radius:9px;background:#e6f3ea;color:#267447;display:grid;place-items:center;font-weight:900}.ss2-submit-check strong,.ss2-submit-check small{display:block}.ss2-submit-check small{color:#6d7d89;margin-top:2px}
.ss2-center{max-width:1280px;margin:0 auto}.ss2-center-head{margin-bottom:12px}.ss2-center-head h1{margin:3px 0 5px}.ss2-center-head p{margin:0;color:#6c7b88}.ss2-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:9px}.ss2-kpi{padding:12px;border:1px solid #dce5ec;background:#fff;border-radius:15px}.ss2-kpi small,.ss2-kpi strong,.ss2-kpi span{display:block}.ss2-kpi strong{font-size:25px;color:#17364e;margin:4px 0}.ss2-kpi span{font-size:9px;color:#74838f}.ss2-center-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);gap:10px;margin-top:10px}.ss2-panel{border:1px solid #dce5ec;background:#fff;border-radius:16px;overflow:hidden}.ss2-panel-head{padding:11px 12px;border-bottom:1px solid #edf1f4;display:flex;align-items:center;justify-content:space-between;gap:8px}.ss2-panel-head strong,.ss2-panel-head small{display:block}.ss2-panel-head small{color:#778692;font-size:9px}.ss2-funnel{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:12px}.ss2-funnel>div{padding:11px;background:#f7fafc;border-radius:12px}.ss2-funnel small,.ss2-funnel strong{display:block}.ss2-funnel strong{font-size:20px;margin-top:4px}.ss2-table{width:100%;border-collapse:collapse}.ss2-table th,.ss2-table td{padding:9px 11px;text-align:left;border-bottom:1px solid #edf1f4;font-size:10px}.ss2-table th{font-size:8px;color:#738390;text-transform:uppercase;letter-spacing:.04em}.ss2-side-list{padding:8px}.ss2-side-row{display:flex;justify-content:space-between;gap:10px;padding:9px;border-radius:11px}.ss2-side-row:nth-child(odd){background:#f7fafc}.ss2-side-row strong,.ss2-side-row small{display:block}.ss2-side-row small{color:#758490;font-size:9px}
@media(max-width:900px){.ss2-intents{grid-template-columns:1fr 1fr}.ss2-kpis{grid-template-columns:1fr 1fr}.ss2-center-grid{grid-template-columns:1fr}.ss2-funnel{grid-template-columns:1fr 1fr}}
@media(max-width:520px){.ss2-intents{grid-template-columns:1fr}.ss2-home-head,.ss2-preflight-head,.ss2-center-head{display:block}.ss2-draft{align-items:flex-start;flex-direction:column}.ss2-draft-actions{width:100%}.ss2-draft-actions .btn{flex:1}.ss2-need-row{grid-template-columns:1fr}.ss2-rec-service,.ss2-duplicate,.ss2-solution{grid-template-columns:1fr}.ss2-kpis{grid-template-columns:1fr 1fr}.ss2-funnel{grid-template-columns:1fr 1fr}}


/* ===== assets/r2s9_sla_enterprise.css ===== */
/* RBS Desk R2.09 — SLA Enterprise */
.r2sla-shell{max-width:1460px;margin:0 auto;padding:18px 18px 42px}.r2sla-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.r2sla-head h1{margin:3px 0 5px;color:#17384e}.r2sla-head p{margin:0;max-width:820px;color:#6b8190}.r2sla-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.r2sla-schema{padding:7px 9px;border-radius:999px;background:#fff3d7;color:#77550e;font-size:10px;font-weight:850}.r2sla-schema.ok{background:#e8f6ef;color:#286c4a}.r2sla-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin:14px 0}.r2sla-kpi{background:#fff;border:1px solid #dfe8ee;border-radius:17px;padding:14px}.r2sla-kpi small,.r2sla-kpi span{display:block;color:#728897}.r2sla-kpi strong{display:block;font-size:26px;color:#183b51;margin:5px 0}.r2sla-kpi.warn{background:#fffaf0;border-color:#efd49d}.r2sla-kpi.bad{background:#fff5f4;border-color:#ecc1bd}.r2sla-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(320px,.75fr);gap:12px}.r2sla-panel{background:#fff;border:1px solid #dfe8ee;border-radius:18px;overflow:hidden}.r2sla-panel-head{padding:13px 14px;border-bottom:1px solid #edf2f5;display:flex;justify-content:space-between;gap:10px;align-items:center}.r2sla-panel-head small,.r2sla-panel-head strong{display:block}.r2sla-panel-head small{color:#718695;font-size:9px;letter-spacing:.08em}.r2sla-panel-head.inline{margin:10px -12px 0}.r2sla-list,.r2sla-side{padding:12px}.r2sla-clock{display:grid;grid-template-columns:minmax(0,1fr) minmax(240px,.6fr);gap:14px;padding:12px;border:1px solid #e1e9ee;border-radius:14px;margin-bottom:8px}.r2sla-clock strong,.r2sla-clock small{display:block}.r2sla-clock small{color:#708493;margin-top:3px}.r2sla-progress>div{height:8px;border-radius:999px;background:#edf2f5;overflow:hidden}.r2sla-progress>div span{display:block;height:100%;background:#6b9bb5;border-radius:999px}.r2sla-policy,.r2sla-event{padding:10px;border:1px solid #e4ebf0;border-radius:13px;margin-bottom:8px}.r2sla-policy strong,.r2sla-policy small,.r2sla-policy span,.r2sla-event strong,.r2sla-event small{display:block}.r2sla-policy small,.r2sla-policy span,.r2sla-event small{font-size:10px;color:#718695;margin-top:4px}.r2sla-event.critical{background:#fff5f4;border-color:#efc6c1}.r2sla-ticket{margin:10px 0;padding:12px;border:1px solid #d8e5ec;background:#f8fbfd;border-radius:15px}.r2sla-ticket header{display:flex;justify-content:space-between;gap:8px}.r2sla-ticket header small{color:#728897}.r2sla-ticket>div{display:flex;gap:6px;flex-wrap:wrap;margin-top:9px}.r2sla-ticket>div span{padding:6px 8px;border-radius:999px;background:#edf4f8;font-size:10px}.r2sla-ticket>div span.breached{background:#fdeceb;color:#983e3e}.r2sla-ticket>div span.paused{background:#fff5dc;color:#7d6015}.r2sla-ticket p{font-size:10px;color:#6d8190;margin:8px 0 0}.empty{padding:18px;text-align:center;color:#728796}@media(max-width:1000px){.r2sla-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.r2sla-grid{grid-template-columns:1fr}}@media(max-width:720px){.r2sla-shell{padding:14px 12px calc(86px + env(safe-area-inset-bottom))}.r2sla-head{display:block}.r2sla-actions{margin-top:10px}.r2sla-kpis{grid-template-columns:1fr 1fr}.r2sla-clock{grid-template-columns:1fr}}@media(max-width:460px){.r2sla-kpis{grid-template-columns:1fr}}


/* ===== assets/v281_realtime_performance.css ===== */
/* RBS Desk v2.8.1 — Realtime & Performance */
.rbs-realtime-head{display:flex;align-items:center;gap:7px;margin-left:auto;position:relative;flex:0 0 auto}.rbs-refresh-btn{height:38px;border:1px solid rgba(18,67,108,.16);background:rgba(255,255,255,.82);color:#123f66;border-radius:12px;padding:0 11px;display:inline-flex;align-items:center;gap:7px;font:700 12px/1 system-ui,-apple-system,sans-serif;cursor:pointer;box-shadow:0 4px 14px rgba(20,48,74,.05)}.rbs-refresh-btn:hover{background:#fff;border-color:rgba(18,67,108,.28)}.rbs-refresh-icon{display:inline-block;font-size:19px;line-height:1}.rbs-refresh-btn.spinning .rbs-refresh-icon{animation:rbs-spin .7s linear infinite}.rbs-pending-btn{position:absolute;right:-5px;top:-6px;min-width:19px;height:19px;padding:0 5px;border:2px solid #fff;border-radius:999px;background:#b54b2a;color:#fff;font:800 10px/1 system-ui;cursor:pointer}.rbs-live-dot{width:8px;height:8px;border-radius:50%;background:#9ba9b5;box-shadow:0 0 0 3px rgba(155,169,181,.14);flex:0 0 auto}.rbs-live-dot.live{background:#2e9366;box-shadow:0 0 0 3px rgba(46,147,102,.14)}.rbs-live-dot.fallback{background:#c38b24;box-shadow:0 0 0 3px rgba(195,139,36,.15)}.rbs-live-dot.warn{background:#b94b43}.rbs-pending-sheet>p{color:#687887;margin-top:-5px}.rbs-pending-list{display:grid;gap:9px;margin:16px 0;max-height:min(52vh,460px);overflow:auto}.rbs-pending-list article{display:flex;gap:12px;align-items:center;justify-content:space-between;border:1px solid #dfe7ed;border-radius:14px;padding:12px;background:#f9fbfc}.rbs-pending-list article>div{min-width:0;display:grid;gap:4px}.rbs-pending-list strong{font-size:12px;color:#1b354b;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rbs-pending-list small,.rbs-pending-list span{font-size:11px;color:#6b7d8d}.rbs-pending-list span{color:#9b503c}.rbs-pending-list .btn{flex:0 0 auto}@keyframes rbs-spin{to{transform:rotate(360deg)}}
@media(max-width:620px){.rbs-refresh-btn{width:38px;padding:0;justify-content:center;border-radius:12px}.rbs-refresh-label{display:none}.rbs-realtime-head{gap:5px}.rbs-live-dot{width:7px;height:7px}.v1813-client-top-actions .rbs-realtime-head{margin-left:0}.topbar .rbs-realtime-head{max-width:60px}.rbs-pending-list article{align-items:flex-start;flex-direction:column}.rbs-pending-list .btn{width:100%}}
@media(prefers-reduced-motion:reduce){.rbs-refresh-btn.spinning .rbs-refresh-icon{animation:none}}


/* ===== assets/r2s10_workforce_capacity.css ===== */
/* RBS Desk R2.10/36 — Workforce & Capacidade */
.wf-page{max-width:1500px;margin:0 auto;padding:18px 18px 44px;color:#18384e}.wf-head{display:flex;justify-content:space-between;align-items:flex-start;gap:18px}.wf-head h1{margin:3px 0 5px;font-size:28px}.wf-head p{margin:0;max-width:820px;color:#6e8290}.wf-actions,.wf-quick{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.wf-schema{padding:7px 10px;border-radius:999px;background:#fff2d9;color:#76540c;font-size:10px;font-weight:850}.wf-schema.ok{background:#e8f6ef;color:#266c49}.wf-migration-note{display:flex;gap:10px;align-items:center;margin:12px 0;padding:11px 13px;border:1px solid #efd59b;background:#fffaf0;border-radius:14px}.wf-migration-note strong{white-space:nowrap}.wf-migration-note span{color:#775f30;font-size:12px}.wf-controls{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:14px 0}.wf-controls label{display:flex;flex-direction:column;gap:5px;color:#728696;font-size:10px;font-weight:800}.wf-controls select,.wf-controls input{height:40px;border:1px solid #d9e4ea;border-radius:11px;background:#fff;color:#18384e;padding:0 10px;min-width:130px}.wf-controls .wf-quick{margin-left:auto}.wf-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:9px;margin:12px 0}.wf-kpis.personal{grid-template-columns:repeat(5,minmax(0,1fr))}.wf-kpi{border:1px solid #dde7ec;border-radius:16px;background:#fff;padding:13px}.wf-kpi small,.wf-kpi span{display:block;color:#738895}.wf-kpi strong{display:block;font-size:25px;margin:4px 0;color:#173a50}.wf-kpi.warn{background:#fffaf0;border-color:#efd49b}.wf-kpi.bad{background:#fff4f3;border-color:#edc4bf}.wf-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.65fr);gap:11px}.wf-panel{border:1px solid #dde7ec;border-radius:17px;background:#fff;overflow:hidden}.wf-panel>header{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:12px 13px;border-bottom:1px solid #edf2f5}.wf-panel>header small,.wf-panel>header strong{display:block}.wf-panel>header small{font-size:9px;letter-spacing:.09em;color:#758a98}.wf-panel>header>span{font-size:10px;color:#728796}.wf-days{padding:10px}.wf-day{display:grid;grid-template-columns:minmax(130px,1.2fr) repeat(4,minmax(80px,.7fr)) minmax(110px,.85fr);gap:7px;align-items:center;padding:10px;border:1px solid #e5edf1;border-radius:12px;margin-bottom:7px}.wf-day>div{display:flex;flex-direction:column;gap:2px}.wf-day small{font-size:10px;color:#728796}.wf-day b{font-size:14px}.wf-day.warning{background:#fffaf0;border-color:#efd8a8}.wf-day.critical{background:#fff5f4;border-color:#edc6c1}.wf-day.ok .wf-gap b{color:#2d7a55}.wf-day.critical .wf-gap b{color:#a33c35}.wf-gaps>div{padding:10px}.wf-gap-card{border:1px solid #e3eaee;border-radius:13px;margin-bottom:8px;overflow:hidden}.wf-gap-card>header{display:flex;justify-content:space-between;padding:10px;background:#fff8f4}.wf-gap-card>header div{display:flex;flex-direction:column;gap:2px}.wf-gap-card>header small{color:#8b6c5d}.wf-gap-card>header>span{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#b54c42;color:#fff;font-weight:800}.wf-gap-card>div{display:grid}.wf-gap-card button{border:0;border-top:1px solid #edf1f4;background:#fff;padding:9px 10px;text-align:left;color:#17384e}.wf-gap-card button b,.wf-gap-card button small{display:block}.wf-gap-card button small{margin-top:2px;color:#758a98}.wf-gap-card p{padding:10px;margin:0;color:#728796}.wf-section-head{display:flex;justify-content:space-between;align-items:end;margin:18px 2px 9px}.wf-section-head small{font-size:9px;letter-spacing:.1em;color:#728796}.wf-section-head h2{margin:2px 0 0;font-size:19px}.wf-section-head>span{font-size:11px;color:#728796}.wf-operators{display:grid;grid-template-columns:repeat(auto-fill,minmax(245px,1fr));gap:9px}.wf-operator{border:1px solid #dfe8ed;border-radius:15px;background:#fff;padding:12px}.wf-operator.warn{border-color:#ecd29b}.wf-operator.bad{border-color:#e9beb9}.wf-operator header{display:grid;grid-template-columns:36px minmax(0,1fr) 9px;gap:9px;align-items:center}.wf-avatar{width:36px;height:36px;border-radius:11px;background:#eaf2f7;color:#315d78;display:grid;place-items:center;font-size:11px;font-weight:850}.wf-operator header div:nth-child(2){display:flex;flex-direction:column}.wf-operator header small{color:#788b98}.wf-pres{width:8px;height:8px;border-radius:50%;background:#a3adb5}.wf-pres.online{background:#3b9b6b}.wf-pres.away{background:#d3a23c}.wf-pres.busy{background:#d46655}.wf-util{margin:10px 0}.wf-util>div{height:7px;border-radius:999px;background:#ecf1f4;overflow:hidden}.wf-util>div span{display:block;height:100%;background:#6795ad;border-radius:999px}.wf-util small{display:block;margin-top:4px;color:#728796}.wf-chips{display:flex;gap:5px;flex-wrap:wrap}.wf-chips span{padding:4px 7px;border-radius:999px;background:#eff5f8;color:#567186;font-size:9px;font-weight:750}.wf-chips span.warn{background:#fff1cf;color:#79580e}.wf-chips span.bad{background:#fde9e7;color:#963d36}.wf-operator footer{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-top:10px;border-top:1px solid #edf2f5;padding-top:9px}.wf-operator footer small{color:#728796;min-width:0}.wf-operator footer button,.wf-absence button{border:0;background:#edf4f8;color:#315f7b;border-radius:8px;padding:6px 8px;font-size:10px;font-weight:750}.wf-lower{display:grid;grid-template-columns:1fr 1fr;gap:11px;margin-top:13px}.wf-absence-list,.wf-coverage,.wf-my-list{padding:10px}.wf-absence,.wf-coverage-row,.wf-my-list>div{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:9px;align-items:center;padding:9px;border:1px solid #e7edf1;border-radius:11px;margin-bottom:6px}.wf-absence>div:first-child,.wf-coverage-row>div,.wf-my-list>div{min-width:0}.wf-absence strong,.wf-absence small,.wf-coverage-row strong,.wf-coverage-row small{display:block}.wf-absence small,.wf-coverage-row small,.wf-my-list span,.wf-my-list small{color:#748895;font-size:10px}.wf-absence>span{padding:5px 7px;border-radius:999px;background:#edf4f8;font-size:9px}.wf-absence>span.pending{background:#fff0cd;color:#76550e}.wf-coverage-row>span{font-size:11px}.wf-coverage-row>b{font-size:10px;color:#557083}.wf-empty{padding:16px;color:#728796;text-align:center}.wf-empty.ok{color:#2e7653}.wf-modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.wf-me .wf-my-list>div{grid-template-columns:120px minmax(0,1fr) auto}
@media(max-width:1100px){.wf-kpis{grid-template-columns:repeat(3,1fr)}.wf-grid,.wf-lower{grid-template-columns:1fr}.wf-day{grid-template-columns:minmax(120px,1.2fr) repeat(3,minmax(75px,.7fr));}.wf-day>div:nth-child(5),.wf-day>div:nth-child(6){grid-column:auto}.wf-head{flex-direction:column}.wf-controls .wf-quick{margin-left:0}}
@media(max-width:700px){.wf-page{padding:12px 10px 96px}.wf-head h1{font-size:23px}.wf-kpis,.wf-kpis.personal{grid-template-columns:repeat(2,1fr)}.wf-day{grid-template-columns:1fr 1fr}.wf-day>div:first-child{grid-column:1/-1}.wf-operators{grid-template-columns:1fr}.wf-controls{display:grid;grid-template-columns:1fr 1fr}.wf-controls label,.wf-controls select,.wf-controls input{min-width:0;width:100%}.wf-controls .wf-quick{grid-column:1/-1}.wf-modal-grid{grid-template-columns:1fr}.wf-absence,.wf-coverage-row,.wf-my-list>div,.wf-me .wf-my-list>div{grid-template-columns:1fr}.wf-migration-note{align-items:flex-start;flex-direction:column}}
@media(prefers-reduced-motion:reduce){.wf-page *{scroll-behavior:auto!important;transition:none!important}}
.wf-lower-three{grid-template-columns:repeat(3,minmax(0,1fr))}.wf-schedule-list{padding:10px}.wf-schedule-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:9px;align-items:center;padding:9px;border:1px solid #e7edf1;border-radius:11px;margin-bottom:6px}.wf-schedule-row strong,.wf-schedule-row small{display:block}.wf-schedule-row small{color:#748895;font-size:10px}.wf-schedule-row>span{font-size:10px;color:#557083}.wf-schedule-row button,.wf-row-actions button{border:0;background:#edf4f8;color:#315f7b;border-radius:8px;padding:6px 8px;font-size:10px;font-weight:750}.wf-schedule-row>div:last-child,.wf-row-actions{display:flex;gap:5px;justify-content:flex-end}.wf-coverage-row{grid-template-columns:minmax(0,1fr) auto auto auto}
@media(max-width:1250px){.wf-lower-three{grid-template-columns:1fr 1fr}.wf-lower-three>article:last-child{grid-column:1/-1}}
@media(max-width:800px){.wf-lower-three{grid-template-columns:1fr}.wf-lower-three>article:last-child{grid-column:auto}.wf-schedule-row,.wf-coverage-row{grid-template-columns:1fr}.wf-schedule-row>div:last-child,.wf-row-actions{justify-content:flex-start}}


/* ===== assets/r2s11_skill_matrix.css ===== */
/* RBS Desk v3.0.0 · R2.11 Skill Matrix */
.sk-page{display:grid;gap:14px;padding:18px;min-width:0}.sk-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.sk-head h1{margin:3px 0 4px;font-size:28px;letter-spacing:-.03em}.sk-head p{margin:0;color:var(--muted,#6f7d8d);max-width:760px}.sk-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.sk-schema{display:inline-flex;align-items:center;min-height:34px;padding:0 10px;border-radius:999px;background:#fff4dd;color:#8a5a00;font-size:10px;font-weight:900;letter-spacing:.06em}.sk-schema.ok{background:#e8f7ee;color:#20643b}.sk-migration-note{display:flex;gap:8px;align-items:center;padding:10px 12px;border:1px solid #f0d89d;border-radius:12px;background:#fff9ec;color:#72551c}.sk-controls{display:flex;gap:8px;align-items:end;flex-wrap:wrap}.sk-controls>label{display:grid;gap:4px;font-size:11px;font-weight:800;color:var(--muted,#657385)}.sk-controls select{min-width:180px;height:40px;border:1px solid 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/* ===== assets/r2s12_operator_cockpit.css ===== */
/* RBS Desk Roadmap 2 · R2.12/36 — Operator Cockpit · candidato v3.1.0 */
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/* ===== assets/r2s13_shift_handoff.css ===== */
/* RBS Desk Roadmap 2 · R2.13 — Shift Handoff · v3.2.0 */
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/* ===== assets/r2s14_swarming.css ===== */
/* RBS Desk Roadmap 2 · R2.14 — Swarming */
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/* ===== assets/r2s15_major_incident.css ===== */
/* R2.15 Major Incident Command */
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#e2711d}.mi-ticket.pending{opacity:.78}.mi-modal,.mi-form{width:min(1180px,94vw);max-height:90dvh;overflow:auto;padding:0 18px 18px}.mi-form{width:min(780px,94vw)}.mi-command-head,.mi-form>header{position:sticky;top:0;z-index:3;background:var(--card,#fff);padding:17px 0 13px;display:flex;justify-content:space-between;gap:16px}.mi-command-head{border-bottom:3px solid #788a99}.mi-command-head.sev1{border-color:#c62828}.mi-command-head.sev2{border-color:#e2711d}.mi-command-head.sev3{border-color:#d09b00}.mi-command-head h2,.mi-form h2{margin:3px 0 5px}.mi-command-head p,.mi-form header p{margin:0;color:var(--muted,#667789)}.mi-command-meta{display:flex;flex-wrap:wrap;gap:7px;margin-top:9px}.mi-command-meta span{font-size:11px;background:#edf1f5;padding:4px 7px;border-radius:999px}.mi-command-warning{padding:9px 12px;background:#fff2dd;color:#8d5200;border-radius:10px;margin:12px 0}.mi-command-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:12px 0}.mi-command-summary>div{padding:11px;border-radius:12px;background:var(--soft,#f3f6f8);display:grid;gap:3px}.mi-command-summary small{color:var(--muted,#697a8b)}.mi-command-actions{display:flex;gap:7px;flex-wrap:wrap;margin:10px 0 14px}.mi-detail-grid{display:grid;grid-template-columns:.95fr 1.05fr;gap:12px}.mi-detail-grid>section{border:1px solid var(--line,#dfe6ed);border-radius:15px;padding:12px}.mi-detail-grid section>header{display:grid;gap:2px;margin-bottom:9px}.mi-detail-grid section>header small{color:var(--muted,#6c7c8c)}.mi-role-list{display:flex;gap:7px;flex-wrap:wrap}.mi-role{position:relative;background:var(--soft,#f2f5f7);border-radius:11px;padding:8px 30px 8px 10px;display:grid;gap:1px;min-width:140px}.mi-role span,.mi-role small{font-size:10px;color:var(--muted,#6c7c8c)}.mi-role button{position:absolute;right:6px;top:6px;border:0;background:transparent}.mi-subhead{margin-top:16px!important}.mi-action-list,.mi-ticket-list,.mi-timeline{display:grid;gap:7px}.mi-action{padding:10px;border:1px solid var(--line,#dfe6ed);border-radius:11px;display:grid;gap:7px}.mi-action.critical{border-left:4px solid #c62828}.mi-action.blocked{background:#fff3e2}.mi-action.done{opacity:.65}.mi-action-top{display:flex;justify-content:space-between;gap:8px}.mi-action-top span{font-size:10px;text-transform:uppercase;font-weight:800;color:var(--muted,#667789)}.mi-action p{margin:5px 0}.mi-action em{font-size:12px;color:#9c5b00}.mi-action-buttons{display:flex;gap:5px;flex-wrap:wrap}.mi-linked-ticket{border:1px solid var(--line,#dfe6ed);background:transparent;text-align:left;border-radius:10px;padding:8px 10px;display:grid;gap:2px}.mi-linked-ticket span,.mi-linked-ticket small{font-size:10px;color:var(--muted,#657789)}.mi-update{border-left:3px solid #6c8499;padding:8px 10px;background:var(--soft,#f5f7f9);border-radius:8px}.mi-update.client{border-left-color:#26865d}.mi-update header{display:flex;gap:7px;align-items:center}.mi-update header span,.mi-update header b,.mi-update time,.mi-update small{font-size:10px;color:var(--muted,#657789)}.mi-update header time{margin-left:auto}.mi-update p{white-space:pre-wrap;margin:5px 0}.mi-event{padding:7px 10px;border-bottom:1px solid var(--line,#e2e7ec);display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:center}.mi-event time,.mi-event small{font-size:10px;color:var(--muted,#657789)}.mi-statusbar{position:sticky;bottom:-18px;background:var(--card,#fff);padding:12px 0 2px;margin-top:12px;display:flex;justify-content:flex-end;gap:7px;flex-wrap:wrap}.mi-form label{display:grid;gap:5px;margin:10px 0}.mi-form label>span{font-size:12px;font-weight:700}.mi-form input,.mi-form select,.mi-form textarea{width:100%;box-sizing:border-box}.mi-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.mi-form footer{display:flex;justify-content:flex-end;gap:7px;margin-top:14px}.mi-explain,.mi-swarm-bridge{padding:10px 12px;border-radius:11px;background:var(--soft,#f2f5f7);display:grid;gap:3px}.mi-explain span{font-size:12px;color:var(--muted,#657789)}.mi-swarm-bridge{margin-top:10px}.mi-swarm-bridge button{border:0;background:transparent;text-align:left;padding:3px 0;font-size:12px;color:inherit}
@media(max-width:900px){.mi-kpis,.mi-command-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.mi-detail-grid{grid-template-columns:1fr}.mi-head{display:grid}.mi-head-actions{justify-content:flex-start}.mi-card header,.mi-card footer,.mi-card .mi-meta{align-items:flex-start;flex-direction:column}.mi-form-grid{grid-template-columns:1fr}.mi-ticket{align-items:flex-start;flex-direction:column}.mi-modal,.mi-form{width:94vw;padding:0 12px 18px}.mi-command-head{position:relative}.mi-statusbar{bottom:-18px}}
@media(max-width:520px){.mi-page{padding:12px 12px calc(90px + env(safe-area-inset-bottom))}.mi-kpis,.mi-command-summary{grid-template-columns:1fr 1fr}.mi-kpi{padding:10px}.mi-head h1{font-size:23px}.mi-command-actions .btn,.mi-statusbar .btn{flex:1 1 45%}}


/* ===== assets/r2s16_noc_wall.css ===== */
/* R2.16 — Service Desk / NOC Wall */
.noc-wall{--noc-bg:var(--bg,#f3f6f8);--noc-card:var(--card,#fff);--noc-text:var(--text,#142334);--noc-muted:var(--muted,#68798a);--noc-line:var(--line,#dce4eb);--noc-good:#198754;--noc-warn:#b56b00;--noc-danger:#c92f3b;min-height:calc(100dvh - 80px);padding:14px 16px 76px;background:var(--noc-bg);color:var(--noc-text)}
.noc-head{display:grid;grid-template-columns:minmax(310px,1fr) auto auto;gap:14px;align-items:center;position:sticky;top:0;z-index:20;padding:10px 0;background:color-mix(in srgb,var(--noc-bg) 92%,transparent);backdrop-filter:blur(16px)}.noc-brand{display:flex;align-items:center;gap:12px}.noc-brand h1{font-size:26px;margin:2px 0}.noc-brand p{margin:0;color:var(--noc-muted);font-size:12px}.noc-pulse{width:12px;height:12px;border-radius:50%;background:var(--noc-good);box-shadow:0 0 0 0 color-mix(in srgb,var(--noc-good) 50%,transparent);animation:nocpulse 2s infinite}.state-attention .noc-pulse{background:#e29a18}.state-critical .noc-pulse{background:#d53542}.noc-state{min-width:245px;border:1px solid var(--noc-line);border-left:5px solid var(--noc-good);background:var(--noc-card);border-radius:14px;padding:9px 12px;display:grid;gap:1px}.state-attention .noc-state{border-left-color:#e29a18}.state-critical .noc-state{border-left-color:#d53542}.noc-state small,.noc-state span{font-size:10px;color:var(--noc-muted)}.noc-state strong{font-size:14px;letter-spacing:.03em}.noc-actions{display:flex;gap:6px;align-items:center}.noc-actions button,.noc-actions select,.noc-tabs button,.noc-panel header button{border:1px solid var(--noc-line);background:var(--noc-card);color:var(--noc-text);border-radius:10px;padding:8px 10px;font-weight:700}.noc-actions button.active{box-shadow:inset 0 0 0 2px #3779b9}.noc-actions select{max-width:190px}.noc-tabs{display:flex;gap:6px;margin:7px 0 12px;overflow:auto}.noc-tabs button{white-space:nowrap;background:transparent}.noc-tabs button.active{background:var(--noc-card);box-shadow:0 1px 5px #0000000d}.noc-view{display:none}.noc-view.active{display:block}.noc-kpis{display:grid;grid-template-columns:repeat(8,minmax(105px,1fr));gap:8px;margin-bottom:8px}.noc-kpi{border:1px solid var(--noc-line);background:var(--noc-card);color:var(--noc-text);border-radius:14px;padding:11px;text-align:left;display:grid;gap:2px;min-height:82px}.noc-kpi small,.noc-kpi span{font-size:10px;color:var(--noc-muted)}.noc-kpi strong{font-size:24px}.noc-kpi.warning{border-bottom:3px solid #e29a18}.noc-kpi.danger{border-bottom:3px solid var(--noc-danger)}.noc-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:8px;margin-bottom:8px}.noc-grid-main{grid-template-columns:1.4fr .6fr}.noc-grid-wide{grid-template-columns:1fr 1fr}.noc-panel{border:1px solid var(--noc-line);background:var(--noc-card);border-radius:15px;padding:12px;min-width:0}.noc-panel>header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:9px}.noc-panel>header span{font-size:9px;letter-spacing:.09em;color:var(--noc-muted);font-weight:800}.noc-panel>header h2{font-size:16px;margin:2px 0}.noc-panel>header small,.noc-panel>footer{color:var(--noc-muted);font-size:10px}.noc-panel>header>strong{font-size:20px}.noc-panel>header button{border:0;background:transparent;padding:4px}.noc-panel>footer{border-top:1px solid var(--noc-line);margin-top:9px;padding-top:8px}.noc-panel footer .bad{color:var(--noc-danger)}.noc-panel footer .good{color:var(--noc-good)}.noc-legend{font-size:10px;color:var(--noc-muted);display:flex;align-items:center;gap:4px}.noc-legend i{width:7px;height:7px;border-radius:2px;background:#7b93aa}.noc-legend i:nth-of-type(2){background:#36a56c}.noc-trend{height:160px;display:grid;grid-template-columns:repeat(12,1fr);gap:5px;align-items:end;border-bottom:1px solid var(--noc-line);padding:10px 4px 0}.noc-trend-col{height:100%;display:grid;grid-template-rows:1fr auto;gap:4px}.noc-trend-bars{height:100%;display:flex;align-items:flex-end;justify-content:center;gap:2px}.noc-trend-bars i{display:block;width:min(14px,42%);min-height:3px;border-radius:3px 3px 0 0;background:#7b93aa}.noc-trend-bars i.resolved{background:#36a56c}.noc-trend-col small{text-align:center;color:var(--noc-muted);font-size:8px}.noc-meter{display:grid;gap:5px;margin:10px 0}.noc-meter>div{display:grid;grid-template-columns:1fr auto;gap:2px}.noc-meter strong{font-size:12px}.noc-meter span{font-size:9px;color:var(--noc-muted)}.noc-meter b{grid-row:1/3;grid-column:2;font-size:14px}.noc-meter>i{height:7px;background:color-mix(in srgb,var(--noc-line) 65%,transparent);border-radius:999px;overflow:hidden}.noc-meter>i>em{display:block;height:100%;background:#4d87b8;border-radius:inherit}.noc-meter.warning>i>em{background:#e29a18}.noc-meter.danger>i>em{background:var(--noc-danger)}.noc-alerts,.noc-queues,.noc-services,.noc-incidents,.noc-swarms,.noc-operators,.noc-cap-days{display:grid;gap:6px}.noc-alert{display:grid;grid-template-columns:auto 1fr auto;gap:9px;align-items:center;border:1px solid var(--noc-line);background:transparent;color:inherit;border-radius:10px;padding:8px 9px;text-align:left}.noc-alert>span{width:22px;height:22px;border-radius:7px;display:grid;place-items:center;background:#e9f0f6;font-weight:900}.noc-alert.warning>span{background:#fff0d5;color:#9b5a00}.noc-alert.critical>span{background:#ffe1e4;color:#ac1f2b}.noc-alert div{display:grid;gap:1px}.noc-alert small{color:var(--noc-muted);font-size:10px}.noc-queue-row{display:grid;grid-template-columns:minmax(140px,1fr) repeat(4,minmax(58px,auto));gap:8px;align-items:center;padding:8px 10px;border:1px solid var(--noc-line);border-left:4px solid #8ca0b3;border-radius:10px}.noc-queue-row.warn{border-left-color:#e29a18}.noc-queue-row.danger{border-left-color:var(--noc-danger)}.noc-queue-row>div{display:grid;gap:1px}.noc-queue-row>div small{font-size:9px;color:var(--noc-muted)}.noc-queue-row>span{display:grid;text-align:center}.noc-queue-row>span b{font-size:15px}.noc-queue-row>span small{font-size:8px;color:var(--noc-muted)}.noc-queues.compact .noc-queue-row{grid-template-columns:minmax(120px,1fr) repeat(4,48px);padding:6px 8px}.noc-service-row{display:grid;grid-template-columns:minmax(130px,.8fr) 1.2fr;gap:12px;align-items:center;border-bottom:1px solid var(--noc-line);padding:7px 2px}.noc-service-row>div:first-child{display:grid}.noc-service-row small{color:var(--noc-muted);font-size:9px}.noc-incident,.noc-swarm{display:grid;grid-template-columns:auto 1fr auto;gap:9px;align-items:center;border:1px solid var(--noc-line);background:transparent;color:inherit;border-radius:10px;padding:9px;text-align:left}.noc-incident>span{font-size:9px;padding:5px 6px;border-radius:6px;background:#edf1f4;font-weight:900}.noc-incident.sev1{border-left:4px solid var(--noc-danger)}.noc-incident.sev2{border-left:4px solid #e2711d}.noc-incident div,.noc-swarm div{display:grid;gap:2px}.noc-incident small,.noc-swarm small{color:var(--noc-muted);font-size:9px}.noc-incident>b,.noc-swarm>b{font-size:10px}.noc-swarm.critical{border-left:4px solid var(--noc-danger)}.noc-swarm.high{border-left:4px solid #e2711d}.noc-cap-day{display:grid;grid-template-columns:minmax(130px,1fr) repeat(3,70px);gap:8px;align-items:center;padding:9px;border:1px solid var(--noc-line);border-left:4px solid var(--noc-good);border-radius:10px}.noc-cap-day.warning{border-left-color:#e29a18}.noc-cap-day.critical{border-left-color:var(--noc-danger)}.noc-cap-day>div{display:grid}.noc-cap-day small{font-size:9px;color:var(--noc-muted)}.noc-cap-day>span{display:grid;text-align:center}.noc-cap-day>span small{font-size:8px}.noc-op{display:grid;grid-template-columns:auto 1fr auto auto;gap:8px;align-items:center;border-bottom:1px solid var(--noc-line);padding:7px}.noc-op>div{display:grid}.noc-op small{font-size:9px;color:var(--noc-muted)}.noc-op b,.noc-op em{font-size:10px;font-style:normal}.noc-op.warning em{color:#b56b00}.noc-op.danger em{color:var(--noc-danger)}.presence{width:8px;height:8px;border-radius:50%;background:#929eaa}.presence.online{background:#24a15c}.presence.busy{background:#e29a18}.presence.away{background:#7890a6}.noc-empty{padding:18px;border:1px dashed var(--noc-line);border-radius:10px;text-align:center;color:var(--noc-muted);font-size:11px}.noc-empty.good{color:var(--noc-good)}.noc-footer{position:fixed;bottom:0;left:0;right:0;z-index:21;display:flex;justify-content:space-between;gap:12px;padding:6px 16px calc(6px + env(safe-area-inset-bottom));font-size:9px;color:var(--noc-muted);background:color-mix(in srgb,var(--noc-bg) 92%,transparent);backdrop-filter:blur(14px);border-top:1px solid var(--noc-line)}.state-normal .state-normal{color:var(--noc-good)}.state-attention .state-attention{color:#b56b00}.state-critical .state-critical{color:var(--noc-danger)}.noc-loading{min-height:65dvh;display:grid;place-items:center;align-content:center;gap:5px;color:var(--muted,#657789)}
.r2s16-presenting .app-shell>aside,.r2s16-presenting .app-shell>.sidebar,.r2s16-presenting .bottom-nav,.r2s16-presenting .dock,.r2s16-presenting [data-nav-shell]{display:none!important}.r2s16-presenting .app-shell,.r2s16-presenting #app,.r2s16-presenting .main-content{width:100%!important;max-width:none!important;margin:0!important;padding:0!important}.r2s16-presenting .noc-wall{min-height:100dvh;padding:10px 14px 42px}.r2s16-presenting .noc-head{top:0}.r2s16-presenting .noc-kpis{grid-template-columns:repeat(8,1fr)}
@media(prefers-color-scheme:dark){body:not(.light) .noc-wall{--noc-bg:#0b1118;--noc-card:#111b25;--noc-text:#eef5fb;--noc-muted:#9babb9;--noc-line:#263746}.noc-alert>span{background:#1a2936}.noc-alert.warning>span{background:#3a2a11}.noc-alert.critical>span{background:#3a171c}}
body.dark .noc-wall,[data-theme="dark"] .noc-wall{--noc-bg:#0b1118;--noc-card:#111b25;--noc-text:#eef5fb;--noc-muted:#9babb9;--noc-line:#263746}
@media(max-width:1180px){.noc-kpis{grid-template-columns:repeat(4,1fr)}.noc-head{grid-template-columns:1fr auto}.noc-state{grid-column:1/2;grid-row:2}.noc-actions{grid-column:2;grid-row:1/3;flex-wrap:wrap;justify-content:flex-end}.noc-grid,.noc-grid-main,.noc-grid-wide{grid-template-columns:1fr}}
@media(max-width:720px){.noc-wall{padding:10px 10px calc(88px + env(safe-area-inset-bottom))}.noc-head{position:relative;grid-template-columns:1fr}.noc-state,.noc-actions{grid-column:auto;grid-row:auto}.noc-state{min-width:0}.noc-actions{justify-content:flex-start}.noc-actions select{flex:1}.noc-kpis{grid-template-columns:repeat(2,1fr)}.noc-kpi{min-height:76px}.noc-queue-row,.noc-queues.compact .noc-queue-row{grid-template-columns:1fr repeat(2,50px)}.noc-queue-row>span:nth-of-type(3),.noc-queue-row>span:nth-of-type(4){display:none}.noc-service-row{grid-template-columns:1fr}.noc-cap-day{grid-template-columns:1fr repeat(3,58px)}.noc-footer{display:none}.noc-trend{height:120px}.noc-brand h1{font-size:22px}}
@keyframes nocpulse{0%{box-shadow:0 0 0 0 currentColor}70%{box-shadow:0 0 0 8px transparent}100%{box-shadow:0 0 0 0 transparent}}
@media(prefers-reduced-motion:reduce){.noc-pulse{animation:none}}


/* ===== assets/r2s17_portal2.css ===== */
/* RBS Desk R2.17 · Portal 2.0 — Jornada Omnichannel */
.r217-block{margin:14px 0}.r217-block>header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:10px}.r217-block h2{margin:2px 0 4px;font-size:18px}.r217-block p{margin:0;color:var(--muted);font-size:13px}.r217-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:12px 0}.r217-metrics button{border:1px solid var(--line);background:var(--surface,#fff);border-radius:16px;padding:13px;text-align:left;color:inherit;box-shadow:0 8px 24px rgba(15,23,42,.04)}.r217-metrics strong{display:block;font-size:22px;line-height:1.1}.r217-metrics span{display:block;margin-top:4px;color:var(--muted);font-size:12px}.r217-count{display:grid;place-items:center;min-width:30px;height:30px;border-radius:999px;background:color-mix(in srgb,var(--danger,#e11d48) 14%,transparent);font-weight:800}.r217-actions>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.r217-action-card,.r217-journey-item,.r217-more-card{width:100%;border:1px solid var(--line);background:var(--surface,#fff);color:inherit;border-radius:16px;display:flex;align-items:center;gap:12px;text-align:left}.r217-action-card{padding:12px}.r217-action-card>span{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:var(--soft,#f4f6f8);font-weight:900}.r217-action-card div,.r217-more-card div{min-width:0;flex:1}.r217-action-card strong,.r217-more-card strong{display:block}.r217-action-card small,.r217-more-card small{display:block;color:var(--muted);margin-top:3px}.r217-action-card>b,.r217-journey-item>b,.r217-more-card>b{font-size:22px;color:var(--muted)}.r217-action-card.warn{border-color:color-mix(in srgb,#f59e0b 35%,var(--line))}.r217-continuity-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.r217-journey-item{padding:12px;min-height:88px}.r217-channel{width:46px;height:48px;border-radius:14px;background:var(--soft,#f4f6f8);display:grid;place-items:center;align-content:center;font-weight:900;flex:0 0 auto}.r217-channel small{font-size:9px;font-weight:700;margin-top:2px;color:var(--muted)}.r217-channel.chat{background:color-mix(in srgb,#2563eb 12%,var(--surface,#fff))}.r217-channel.whatsapp{background:color-mix(in srgb,#16a34a 12%,var(--surface,#fff))}.r217-channel.email{background:color-mix(in srgb,#7c3aed 12%,var(--surface,#fff))}.r217-journey-copy{min-width:0;flex:1}.r217-journey-copy>div{display:flex;gap:8px;align-items:flex-start;justify-content:space-between}.r217-journey-copy strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.r217-journey-copy>div>span{font-size:10px;font-weight:800;border-radius:999px;padding:4px 7px;background:var(--soft,#f4f6f8);white-space:nowrap}.r217-journey-copy p{margin:5px 0 4px;color:var(--text);opacity:.8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12px}.r217-journey-copy small{color:var(--muted);font-size:11px}.r217-journey-item.warn{border-color:color-mix(in srgb,#f59e0b 42%,var(--line))}.r217-journey-item.live{border-color:color-mix(in srgb,#2563eb 38%,var(--line))}.r217-empty{grid-column:1/-1;padding:20px;border:1px dashed var(--line);border-radius:15px;text-align:center}.r217-empty b,.r217-empty span{display:block}.r217-empty span{color:var(--muted);font-size:12px;margin-top:4px}.r217-more-card{padding:13px;margin-bottom:10px}.r217-more-card>span{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:color-mix(in srgb,var(--accent,#2563eb) 12%,transparent)}
.r217-page{max-width:1180px;margin:0 auto}.r217-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;padding:6px 0 14px}.r217-hero h1{margin:2px 0 5px}.r217-hero p{margin:0;color:var(--muted);max-width:680px}.r217-hero-actions{display:flex;gap:8px;flex-wrap:wrap}.r217-journey-card{margin-top:12px}.r217-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.r217-tabs{display:flex;gap:6px;flex-wrap:wrap}.r217-tabs button{border:1px solid var(--line);background:transparent;color:inherit;border-radius:999px;padding:8px 11px;font-size:12px}.r217-tabs button.active{background:var(--text);color:var(--surface,#fff);border-color:var(--text)}.r217-toolbar label{display:flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:12px;padding:0 10px;min-width:300px;background:var(--surface,#fff)}.r217-toolbar input{border:0;background:transparent;color:inherit;width:100%;padding:10px 2px;outline:none}.r217-list{display:grid;gap:8px}.r217-omni-note{margin:14px 0;padding:14px 16px;border-radius:16px;background:color-mix(in srgb,var(--accent,#2563eb) 8%,var(--surface,#fff));border:1px solid color-mix(in srgb,var(--accent,#2563eb) 20%,var(--line))}.r217-omni-note p{margin:5px 0 0;color:var(--muted);font-size:12px}
@media(max-width:760px){.r217-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.r217-actions>div,.r217-continuity-grid{grid-template-columns:1fr}.r217-block>header,.r217-hero,.r217-toolbar{align-items:stretch;flex-direction:column}.r217-toolbar label{min-width:0;width:100%}.r217-hero-actions{display:grid;grid-template-columns:1fr 1fr}.r217-journey-item{min-height:82px}.r217-journey-copy>div{display:block}.r217-journey-copy>div>span{display:inline-block;margin-top:4px}}
@media(max-width:430px){.r217-hero-actions{grid-template-columns:1fr}.r217-metrics button{padding:11px}.r217-metrics strong{font-size:19px}.r217-channel{width:42px}.r217-journey-item{gap:9px;padding:10px}}


/* ===== assets/r2s32_service_economics.css ===== */
.r232-page{max-width:1500px;margin:0 auto;padding:20px 22px 56px}.r232-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:14px}.r232-head h1{margin:0 0 6px;font-size:28px;letter-spacing:-.03em}.r232-head p,.r232-section-head p{margin:0;color:var(--muted);max-width:850px}.r232-head-actions,.r232-modal-actions{display:flex;gap:8px;align-items:center}.r232-head-actions select{min-width:110px}.r232-banner{border:1px solid var(--line);background:var(--card);border-radius:16px;padding:12px 14px;margin:10px 0;display:grid;gap:4px}.r232-banner.warn{border-color:#f2b84b;background:color-mix(in srgb,#f2b84b 10%,var(--card))}.r232-banner span,.r232-company p,.r232-contract p,.r232-rate p,.r232-efforts small,.r232-method p{color:var(--muted)}.r232-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin:14px 0}.r232-metric{border:1px solid var(--line);background:var(--card);border-radius:16px;padding:14px;display:grid;gap:5px}.r232-metric strong{font-size:21px}.r232-metric small,.r232-metric span{color:var(--muted)}.r232-metric.warn{border-color:#f2b84b}.r232-metric.bad{border-color:#e87979}.r232-metric.good{border-color:#65b98b}.r232-tabs{display:flex;gap:6px;overflow:auto;padding:4px 0 14px}.r232-tabs button{border:1px solid var(--line);background:var(--card);color:inherit;border-radius:999px;padding:9px 13px;white-space:nowrap}.r232-tabs button.active{background:var(--navy);color:#fff;border-color:var(--navy)}.r232-section{display:grid;gap:12px}.r232-section-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.r232-section-head h2{margin:0 0 4px;font-size:19px}.r232-list{display:grid;gap:9px}.r232-company,.r232-contract,.r232-rate{border:1px solid var(--line);background:var(--card);border-radius:16px;padding:14px;display:grid;grid-template-columns:minmax(240px,1.2fr) minmax(360px,1fr) auto;gap:14px;align-items:center}.r232-company.partial{border-left:4px solid #f2b84b}.r232-company.complete{border-left:4px solid #65b98b}.r232-company h3,.r232-contract h3,.r232-rate h3{margin:5px 0 3px}.r232-tags{display:flex;gap:6px;flex-wrap:wrap}.r232-tags span{font-size:12px;border:1px solid var(--line);padding:3px 7px;border-radius:999px}.r232-tags .warn{border-color:#f2b84b}.r232-tags .ok{border-color:#65b98b}.r232-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px}.r232-kpis span{display:grid;gap:2px}.r232-kpis small{color:var(--muted);font-size:11px}.r232-kpis b{font-size:14px}.r232-rate{grid-template-columns:minmax(260px,1fr) auto auto}.r232-efforts{display:grid;gap:7px}.r232-efforts article{display:grid;grid-template-columns:minmax(260px,1fr) 90px 130px auto;gap:10px;align-items:center;border:1px solid var(--line);background:var(--card);border-radius:14px;padding:11px 13px}.r232-efforts article>div{display:grid;gap:3px}.r232-efforts .warn{color:#c77916}.r232-method{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.r232-method article{border:1px solid var(--line);background:var(--card);border-radius:16px;padding:16px}.r232-method h3{margin-top:0}.r232-empty{border:1px dashed var(--line);border-radius:14px;padding:24px;color:var(--muted);text-align:center}.r232-modal{min-width:min(620px,88vw)}.r232-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.r232-privacy{border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:grid;gap:3px;margin:8px 0}.r232-privacy span{color:var(--muted);font-size:13px}.r232-modal-actions{justify-content:flex-end;margin-top:14px}.r232-ticket-strip{border:1px solid var(--line);background:var(--card);border-radius:14px;padding:10px 12px;margin:0 0 12px;display:flex;align-items:center;justify-content:space-between;gap:10px}.r232-ticket-strip>div{display:grid;gap:2px}.r232-ticket-strip small{color:var(--muted)}
@media(max-width:1050px){.r232-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.r232-company,.r232-contract{grid-template-columns:1fr}.r232-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.r232-efforts article{grid-template-columns:1fr auto auto}.r232-efforts article .btn{grid-column:1/-1;justify-self:start}}
@media(max-width:680px){.r232-page{padding:14px 12px calc(80px + env(safe-area-inset-bottom))}.r232-head,.r232-section-head{flex-direction:column}.r232-head-actions{width:100%}.r232-head-actions select,.r232-head-actions .btn{flex:1}.r232-metrics,.r232-grid,.r232-method{grid-template-columns:1fr}.r232-rate{grid-template-columns:1fr}.r232-efforts article{grid-template-columns:1fr}.r232-ticket-strip{align-items:flex-start;flex-direction:column}.r232-ticket-strip .btn{width:100%}}



/* =========================================================
   v5.1.6 — Mobile Shell Navigation
   Regra estrutural: cabeçalho + conteúdo rolável + Tab Bar ancorada.
   Nenhuma navegação mobile deve flutuar por cima do conteúdo.
   ========================================================= */
:root{
  --rbs-mobile-header-h:56px;
  --rbs-mobile-tabbar-h:62px;
}

@media (max-width: 820px){
  html,body{height:100%;min-height:100%;}

  /* Shell padrão / Portal do Cliente */
  .app-shell,
  body.portal-client .app-shell,
  body.portal-client.portal-wizard-active .app-shell{
    width:100%!important;
    max-width:none!important;
    height:100dvh!important;
    min-height:100dvh!important;
    margin:0!important;
    padding:env(safe-area-inset-top) 0 0!important;
    display:grid!important;
    grid-template-columns:minmax(0,1fr)!important;
    grid-template-rows:var(--rbs-mobile-header-h) minmax(0,1fr) calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    align-content:stretch!important;
    overflow:hidden!important;
    background:var(--bg,#f4f7fa)!important;
  }

  .app-shell>.topbar,
  body.portal-client .app-shell>.topbar{
    position:relative!important;
    inset:auto!important;
    grid-row:1!important;
    height:var(--rbs-mobile-header-h)!important;
    min-height:var(--rbs-mobile-header-h)!important;
    padding:0 14px!important;
    margin:0!important;
    z-index:30!important;
    background:color-mix(in srgb,var(--card,#fff) 96%,transparent)!important;
    border-bottom:1px solid var(--line,#dde6ee)!important;
    box-shadow:none!important;
    backdrop-filter:blur(16px);
  }

  .app-shell>.page,
  .app-shell>#mainContent,
  body.portal-client .app-shell>.page,
  body.portal-client .app-shell>#mainContent{
    grid-row:2!important;
    min-width:0!important;
    min-height:0!important;
    height:auto!important;
    max-height:none!important;
    overflow-x:hidden!important;
    overflow-y:auto!important;
    overscroll-behavior:contain!important;
    -webkit-overflow-scrolling:touch!important;
    padding-bottom:16px!important;
    scroll-padding-bottom:18px!important;
  }

  /* Tab Bar mobile: parte do layout, nunca overlay */
  .app-shell>.bottom-nav,
  body.portal-client .bottom-nav,
  body.portal-client.portal-wizard-active .bottom-nav{
    grid-row:3!important;
    position:relative!important;
    inset:auto!important;
    left:auto!important;
    right:auto!important;
    top:auto!important;
    bottom:auto!important;
    transform:none!important;
    width:100%!important;
    max-width:none!important;
    height:calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    min-height:calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    margin:0!important;
    padding:5px max(6px,env(safe-area-inset-right)) max(5px,env(safe-area-inset-bottom)) max(6px,env(safe-area-inset-left))!important;
    border:0!important;
    border-top:1px solid var(--line,#dde6ee)!important;
    border-radius:0!important;
    background:color-mix(in srgb,var(--card,#fff) 98%,transparent)!important;
    box-shadow:0 -8px 24px rgba(15,38,62,.05)!important;
    backdrop-filter:blur(18px)!important;
    z-index:40!important;
    display:grid!important;
    grid-template-columns:none!important;
    grid-auto-flow:column!important;
    grid-auto-columns:minmax(0,1fr)!important;
    gap:2px!important;
    visibility:visible!important;
    opacity:1!important;
    pointer-events:auto!important;
  }

  .app-shell>.bottom-nav button,
  body.portal-client .bottom-nav button{
    min-width:0!important;
    min-height:50px!important;
    height:100%!important;
    padding:4px 2px!important;
    border:0!important;
    border-radius:12px!important;
    background:transparent!important;
    color:#697b8b!important;
    display:flex!important;
    flex-direction:column!important;
    align-items:center!important;
    justify-content:center!important;
    gap:2px!important;
    font-size:10px!important;
    font-weight:800!important;
    line-height:1.1!important;
    overflow:hidden!important;
    white-space:nowrap!important;
    text-overflow:ellipsis!important;
  }
  .app-shell>.bottom-nav button b,
  body.portal-client .bottom-nav button b{
    font-size:20px!important;
    line-height:1!important;
    font-weight:800!important;
  }
  .app-shell>.bottom-nav button span,
  body.portal-client .bottom-nav button span{
    max-width:100%!important;
    overflow:hidden!important;
    text-overflow:ellipsis!important;
    white-space:nowrap!important;
  }
  .app-shell>.bottom-nav button.active,
  body.portal-client .bottom-nav button.active{
    color:var(--navy,#0b1e34)!important;
    background:#eef4fa!important;
  }
  .app-shell>.bottom-nav button[data-nav="new"],
  body.portal-client .bottom-nav button[data-nav="new"]{
    color:var(--blue,#176bba)!important;
  }
  .app-shell>.bottom-nav button[data-nav="new"] b,
  body.portal-client .bottom-nav button[data-nav="new"] b{
    width:30px!important;height:30px!important;border-radius:10px!important;
    display:grid!important;place-items:center!important;
    background:var(--blue,#176bba)!important;color:#fff!important;
  }

  /* Remove compensações antigas usadas quando a barra era flutuante. */
  body.portal-client .app-shell,
  body.portal-client.portal-wizard-active .app-shell{
    padding-bottom:0!important;
  }
  body.portal-client .page,
  body.portal-client.portal-wizard-active .page{
    padding-bottom:16px!important;
  }

  /* Operator Workspace: mesma regra estrutural. */
  .ow-shell{
    --ow-top-h:54px!important;
    position:fixed!important;
    inset:0!important;
    top:0!important;
    left:0!important;
    right:0!important;
    bottom:0!important;
    height:100dvh!important;
    min-height:0!important;
    overflow:hidden!important;
    padding-top:env(safe-area-inset-top)!important;
    background:#f5f7f9!important;
  }
  .ow-stage{
    height:100%!important;
    min-height:0!important;
    display:grid!important;
    grid-template-rows:var(--ow-top-h) minmax(0,1fr) calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    overflow:hidden!important;
  }
  .ow-top{
    position:relative!important;
    height:var(--ow-top-h)!important;
    min-height:var(--ow-top-h)!important;
    padding:0 8px!important;
    background:#fff!important;
    border-bottom:1px solid #dbe3e9!important;
    z-index:30!important;
  }
  .ow-main{
    min-height:0!important;
    height:auto!important;
    overflow-x:hidden!important;
    overflow-y:auto!important;
    overscroll-behavior:contain!important;
    -webkit-overflow-scrolling:touch!important;
    padding-bottom:0!important;
  }
  .ow-mobile-nav{
    position:relative!important;
    inset:auto!important;
    height:calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    min-height:calc(var(--rbs-mobile-tabbar-h) + env(safe-area-inset-bottom))!important;
    padding:5px max(6px,env(safe-area-inset-right)) max(5px,env(safe-area-inset-bottom)) max(6px,env(safe-area-inset-left))!important;
    border:0!important;
    border-top:1px solid #dbe3e9!important;
    border-radius:0!important;
    background:#fff!important;
    box-shadow:0 -8px 24px rgba(15,38,62,.05)!important;
    z-index:40!important;
    grid-template-columns:repeat(5,minmax(0,1fr))!important;
  }
  .ow-mobile-nav button{
    min-width:0!important;
    min-height:50px!important;
    height:100%!important;
    border-radius:12px!important;
    font-size:10px!important;
    gap:2px!important;
  }
  .ow-mobile-nav button svg{width:20px!important;height:20px!important}
  .ow-mobile-nav button.active{background:#eef4fa!important;color:#176bba!important}

  /* Chats em modo foco mantêm seu compositor próprio, sem barra inferior concorrente. */
  .ow-chat-active .ow-stage{grid-template-rows:0 minmax(0,1fr) 0!important}
  .ow-chat-active .ow-mobile-nav{display:none!important}
}


/* =========================================================
   v5.1.7 — iOS Mobile Shell Stability
   Portal do Cliente: o container correto é .v1813-client-stage.
   Header e Tab Bar são chrome fixo do app; somente a região central rola.
   ========================================================= */
@media (max-width: 820px){
  html,body{
    width:100%!important;
    height:100%!important;
    min-height:100%!important;
    overflow:hidden!important;
    overscroll-behavior:none!important;
    background:var(--bg,#f4f7fa)!important;
  }
  body.portal-client{
    position:fixed!important;
    inset:0!important;
    width:100%!important;
    height:100dvh!important;
    min-height:0!important;
    overflow:hidden!important;
    touch-action:manipulation!important;
  }
  body.portal-client #app{
    width:100%!important;
    height:100%!important;
    min-height:0!important;
    overflow:hidden!important;
  }
  body.portal-client .v1813-client-shell{
    display:block!important;
    width:100%!important;
    height:100%!important;
    min-height:0!important;
    max-width:none!important;
    padding:0!important;
    margin:0!important;
    overflow:hidden!important;
    background:var(--bg,#f4f7fa)!important;
  }
  body.portal-client .v1813-client-rail{display:none!important;pointer-events:none!important}
  body.portal-client .v1813-client-stage{
    width:100%!important;
    height:100%!important;
    min-height:0!important;
    max-height:100%!important;
    display:grid!important;
    grid-template-columns:minmax(0,1fr)!important;
    grid-template-rows:auto minmax(0,1fr) auto!important;
    overflow:hidden!important;
    background:var(--bg,#f4f7fa)!important;
    isolation:isolate!important;
  }
  body.portal-client .v1813-client-topbar{
    grid-row:1!important;
    position:relative!important;
    inset:auto!important;
    top:auto!important;
    width:100%!important;
    height:auto!important;
    min-height:calc(58px + env(safe-area-inset-top))!important;
    padding:calc(env(safe-area-inset-top) + 7px) 12px 7px!important;
    margin:0!important;
    z-index:30!important;
    overflow:visible!important;
    flex:0 0 auto!important;
    background:rgba(248,250,252,.97)!important;
    border-bottom:1px solid rgba(215,226,235,.82)!important;
    -webkit-backdrop-filter:blur(18px)!important;
    backdrop-filter:blur(18px)!important;
    pointer-events:auto!important;
  }
  body.portal-client .v1813-client-stage>.page{
    grid-row:2!important;
    position:relative!important;
    width:100%!important;
    height:auto!important;
    min-height:0!important;
    max-height:none!important;
    margin:0!important;
    padding:12px 12px 22px!important;
    overflow-x:hidden!important;
    overflow-y:auto!important;
    -webkit-overflow-scrolling:touch!important;
    overscroll-behavior-y:contain!important;
    scroll-behavior:auto!important;
    scroll-padding-top:8px!important;
    scroll-padding-bottom:22px!important;
    touch-action:pan-y!important;
    pointer-events:auto!important;
    z-index:1!important;
  }
  body.portal-client .v1813-client-stage>.page>*:first-child{margin-top:0!important}
  body.portal-client .v1813-client-stage>.page>*:last-child{margin-bottom:0!important}
  body.portal-client .v1813-client-mobile-nav,
  body.portal-client.portal-wizard-active .v1813-client-mobile-nav{
    grid-row:3!important;
    position:relative!important;
    inset:auto!important;
    left:auto!important;right:auto!important;top:auto!important;bottom:auto!important;
    transform:none!important;
    width:100%!important;
    max-width:none!important;
    height:auto!important;
    min-height:calc(64px + env(safe-area-inset-bottom))!important;
    margin:0!important;
    padding:6px max(8px,env(safe-area-inset-right)) max(6px,env(safe-area-inset-bottom)) max(8px,env(safe-area-inset-left))!important;
    border:0!important;
    border-top:1px solid rgba(215,226,235,.9)!important;
    border-radius:0!important;
    background:rgba(255,255,255,.98)!important;
    box-shadow:0 -6px 20px rgba(11,30,52,.06)!important;
    -webkit-backdrop-filter:blur(20px)!important;
    backdrop-filter:blur(20px)!important;
    z-index:40!important;
    display:grid!important;
    grid-template-columns:repeat(4,minmax(0,1fr))!important;
    gap:4px!important;
    visibility:visible!important;
    opacity:1!important;
    pointer-events:auto!important;
    flex:0 0 auto!important;
  }
  body.portal-client .v1813-client-mobile-nav button{
    position:relative!important;
    min-width:0!important;
    min-height:52px!important;
    height:52px!important;
    padding:4px 2px!important;
    border:0!important;
    border-radius:13px!important;
    background:transparent!important;
    color:#697b8b!important;
    display:flex!important;
    flex-direction:column!important;
    align-items:center!important;
    justify-content:center!important;
    gap:3px!important;
    pointer-events:auto!important;
    touch-action:manipulation!important;
    -webkit-tap-highlight-color:transparent!important;
  }
  body.portal-client .v1813-client-mobile-nav button.active{
    color:var(--navy,#0b1e34)!important;
    background:#eef4fa!important;
  }
  body.portal-client .v1813-client-mobile-nav button[data-nav="new"]{color:var(--blue,#176bba)!important}
  body.portal-client .v1813-client-mobile-nav button[data-nav="new"] b{
    width:32px!important;height:32px!important;border-radius:10px!important;
    display:grid!important;place-items:center!important;
    color:#fff!important;background:var(--blue,#176bba)!important;
  }
  /* Todo elemento interativo visível no conteúdo deve receber toque. */
  body.portal-client .v1813-client-stage>.page :where(button,a,input,select,textarea,label,[role="button"],[data-ticket],[data-hub]){
    pointer-events:auto!important;
  }
  /* iOS shell: nenhum botão flutuante pode disputar a área útil do app.
     Chat continua acessível pelas rotas do Portal/"Mais". */
  body.portal-client .client-chat-widget-root{pointer-events:none!important}
  body.portal-client .cw-launcher{display:none!important;pointer-events:none!important}
  body.portal-client .cw-panel{pointer-events:auto!important;z-index:70!important}
  /* Nenhuma camada fechada pode interceptar o portal. */
  body.portal-client #modal:not(.open){display:none!important;pointer-events:none!important}
  body.portal-client .toast:not(.show){pointer-events:none!important}
}


/* v5.1.7 final mobile viewport contract — last rule wins over legacy portal CSS. */
@media (max-width:820px){
  body.portal-client .v1813-client-stage>.page{
    box-sizing:border-box!important;
    padding-top:12px!important;
    padding-right:max(12px,env(safe-area-inset-right))!important;
    padding-bottom:24px!important;
    padding-left:max(12px,env(safe-area-inset-left))!important;
    overscroll-behavior-y:auto!important;
  }
  body.portal-client .v1813-client-stage>.page::after{
    content:'';
    display:block;
    width:100%;
    height:1px;
    pointer-events:none;
  }
  body.portal-client .v1813-client-mobile-nav{touch-action:manipulation!important}
  body.portal-client .v1813-client-mobile-nav *{pointer-events:auto!important}
  body.portal-client .cw-launcher{display:none!important}
}
/* RBS Desk v5.1.8 — compact staff navigation + alert preferences */
.ow-nav .ow-nav-foot{gap:6px}
.ow-nav .ow-admin-shortcut{position:relative}
.ow-nav .ow-admin-shortcut span{font-size:10px;font-weight:750}
.v518-tools-section{margin-top:18px;padding-top:16px;border-top:1px solid var(--line,#dbe4ec)}
.v518-tools-head{margin-bottom:10px}.v518-tools-head small{font-size:10px;font-weight:900;letter-spacing:.08em;color:var(--muted,#6c7c8b)}.v518-tools-head h2{margin:3px 0;font-size:20px}.v518-tools-head p{margin:0;color:var(--muted,#6c7c8b)}
.v518-tools-grid{margin-top:10px}
.v518-alert-prefs{grid-column:1/-1;display:grid;gap:14px}
.v518-alert-title{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.v518-alert-title>div{display:grid;gap:3px}.v518-alert-title>span{font-size:10px;font-weight:850;padding:5px 8px;border-radius:999px;background:#eef4f8;color:#526879;white-space:nowrap}
.v518-pref-list{display:grid;gap:2px}.v518-pref-list>label{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-top:1px solid var(--line,#e2e8ee)}.v518-pref-list>label>span{display:grid;gap:2px}.v518-pref-list small{color:var(--muted,#667789)}
.v518-pref-list input,.v518-event-grid input{width:20px;height:20px;accent-color:#176fc1}
.v518-volume{display:grid;gap:8px}.v518-volume label{display:flex;justify-content:space-between;align-items:center}.v518-volume input{width:100%;accent-color:#176fc1}
.v518-event-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.v518-event-grid label{display:flex;align-items:center;gap:8px;padding:10px;border:1px solid var(--line,#dbe4ec);border-radius:12px;background:var(--surface,#fff);font-size:12px;font-weight:700}
.v518-alert-actions{display:flex;gap:8px;flex-wrap:wrap}
@media(max-width:760px){.v518-event-grid{grid-template-columns:1fr}.v518-alert-title{display:grid}.v518-alert-title>span{justify-self:start}}

/* ===== RBS Desk v5.1.16 — Staff Mobile Operations Stability ===== */
/* Chamados que pedem atenção: o SLA não divide mais letra por letra. */
.ow-central-list>button[data-ow-ticket]{
  grid-template-columns:44px minmax(0,1fr) auto!important;
  align-items:center!important;
  column-gap:12px!important;
}
.ow-central-list>button[data-ow-ticket]>div{min-width:0!important}
.ow-central-list>button[data-ow-ticket]>div>strong{
  display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;
  overflow-wrap:anywhere;word-break:normal;
}
.ow-central-list>button[data-ow-ticket]>em{
  min-width:max-content;max-width:180px;white-space:normal;word-break:normal;overflow-wrap:normal;
  line-height:1.25;text-align:right;justify-self:end;
}

/* Clientes paginados. */
.v5116-customers-page .ow-ticket-toolbar{gap:12px}
.v5116-customers-progress{min-height:20px;margin:-2px 0 6px;color:var(--muted,#6d7c8d);font-size:12px;font-weight:700}
.v5116-customers-pager{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:16px 0 4px;padding-top:14px;border-top:1px solid var(--line,#dbe3ea)}
.v5116-customers-pager>span{color:var(--muted,#6d7c8d);font-size:13px;font-weight:700}
.v5116-customers-pager>div{display:flex;gap:8px}
.v5116-customers-pager button:disabled{opacity:.45;cursor:not-allowed}
.v5116-customers-error{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;margin:12px 0}

/* Base: feedback instantâneo ao toque. */
.v5116-kb-loading{display:grid;gap:18px}
.v5116-kb-search-skeleton{height:52px;border-radius:16px;background:linear-gradient(90deg,#eef2f5,#e3e9ee,#eef2f5);background-size:180% 100%;animation:v5116Pulse 1.35s linear infinite}
.v5116-kb-grid-skeleton{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.v5116-kb-grid-skeleton article{min-height:170px;border:1px solid var(--line,#dbe3ea);border-radius:18px;padding:18px;background:var(--card,#fff)}
.v5116-kb-grid-skeleton i,.v5116-kb-grid-skeleton span{display:block;border-radius:999px;background:#e7ecf1;margin-bottom:16px}
.v5116-kb-grid-skeleton i{width:42px;height:42px}.v5116-kb-grid-skeleton span{height:13px}.v5116-kb-grid-skeleton span:last-child{width:68%}
.v5116-kb-retry{margin:-6px 0 16px}
@keyframes v5116Pulse{0%{background-position:100% 0}100%{background-position:-80% 0}}

@media(max-width:760px){
  .ow-central-list>button[data-ow-ticket]{
    grid-template-columns:42px minmax(0,1fr)!important;
    grid-template-areas:"avatar content" "avatar sla"!important;
    align-items:start!important;
    row-gap:8px!important;
    padding:14px 12px!important;
  }
  .ow-central-list>button[data-ow-ticket]>.ow-avatar{grid-area:avatar;margin-top:1px}
  .ow-central-list>button[data-ow-ticket]>div{grid-area:content}
  .ow-central-list>button[data-ow-ticket]>em{
    grid-area:sla!important;grid-column:auto!important;justify-self:start!important;
    min-width:0!important;max-width:100%!important;width:auto!important;text-align:left!important;
    white-space:normal!important;word-break:normal!important;overflow-wrap:break-word!important;
    font-size:12px!important;line-height:1.25!important;
  }
  .ow-central-list>button[data-ow-ticket]>em.risk{
    display:inline-flex!important;align-items:center;padding:5px 8px!important;border-radius:999px;
    background:rgba(184,49,42,.08);color:#b8312a!important;
  }
  .v5116-customers-page .ow-ticket-toolbar{align-items:flex-start}
  .v5116-customers-page .v5116-customers-summary{white-space:nowrap}
  .v5116-customers-pager{align-items:stretch;flex-direction:column}
  .v5116-customers-pager>div{display:grid;grid-template-columns:1fr 1fr}
  .v5116-customers-pager .btn{min-height:44px}
  .v5116-customers-error{grid-template-columns:auto minmax(0,1fr)}
  .v5116-customers-error .btn{grid-column:1/-1;width:100%}
  .v5116-kb-grid-skeleton{grid-template-columns:1fr}
}

@media(max-width:430px){
  /* v5.1.16: métricas do card de cliente são compactas; três números cabem lado a lado no iPhone. */
  .v5116-customers-page .s14g-customer-card footer{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:6px!important}
  .v5116-customers-page .s14g-customer-card footer span{text-align:center!important;padding:6px 3px!important;overflow-wrap:normal!important}
}


/* ===== RBS Desk v5.1.19 — P02 Instant Clients ===== */
.p02-customers-page .p02-customer-grid{align-content:start}
.p02-customer-card{content-visibility:auto;contain:layout paint style;contain-intrinsic-size:168px;will-change:auto}
.p02-customer-card .p02-customer-identity{min-width:0}
.p02-customer-card footer b{min-width:1.1em;display:inline-flex;align-items:center;justify-content:center}
.p02-metric-dot{width:18px;height:10px;border-radius:999px;display:inline-block;background:linear-gradient(90deg,#e5ebf1 25%,#f5f7f9 50%,#e5ebf1 75%);background-size:200% 100%;animation:p02pulse 1.2s linear infinite}
@keyframes p02pulse{to{background-position:-200% 0}}
.p02-customers-progress{min-height:22px;color:var(--muted,#667789);font-size:13px;padding:0 2px 8px}
.p02-customer-skeleton{min-height:150px;border:1px solid var(--border,#d9e2ea);border-radius:22px;background:var(--panel,#fff);padding:20px;display:grid;grid-template-columns:58px 1fr;grid-template-rows:22px 18px 16px;gap:12px 16px}
.p02-customer-skeleton i{grid-row:1/4;width:58px;height:58px;border-radius:50%;background:#e7edf3}
.p02-customer-skeleton span{border-radius:999px;background:#e7edf3}.p02-customer-skeleton span:nth-child(2){width:58%}.p02-customer-skeleton span:nth-child(3){width:82%}.p02-customer-skeleton span:nth-child(4){width:44%}
@media(max-width:720px){.p02-customers-page .ow-ticket-toolbar{align-items:flex-start}.p02-customers-page .p02-customers-summary{font-size:12px;white-space:nowrap}.p02-customers-pager{gap:10px}.p02-customers-pager>span{font-size:12px}.p02-customer-card{contain-intrinsic-size:190px}.p02-customer-card footer{grid-column:1/-1}}
@media(prefers-reduced-motion:reduce){.p02-metric-dot{animation:none}}


/* ===== RBS Desk v5.1.20 — P03 Instant Knowledge ===== */
.p03-kb-page{display:block;min-width:0}.p03-kb-progress{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:32px;margin:10px 2px 4px;color:var(--muted,#667789);font-size:12px}.p03-kb-progress small{font-size:11px}.p03-kb-pager{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}.p03-kb-retry{margin:8px 0}.p03-kb-page .kb-card{content-visibility:auto;contain:layout paint style;contain-intrinsic-size:180px}.p03-kb-skeleton{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px;grid-column:1/-1;width:100%}.p03-kb-skeleton article{min-height:170px;border:1px solid var(--line,#dfe6ec);border-radius:18px;background:var(--card,#fff);padding:16px;display:grid;align-content:start;gap:12px}.p03-kb-skeleton i,.p03-kb-skeleton b,.p03-kb-skeleton span{display:block;border-radius:999px;background:linear-gradient(90deg,#e7edf3 25%,#f6f8fa 50%,#e7edf3 75%);background-size:200% 100%;animation:p03shimmer 1.2s linear infinite}.p03-kb-skeleton i{width:72px;height:20px}.p03-kb-skeleton b{width:82%;height:20px}.p03-kb-skeleton span{height:13px}.p03-kb-skeleton span:last-child{width:58%}@keyframes p03shimmer{to{background-position:-200% 0}}@media(max-width:760px){.p03-kb-progress{align-items:flex-start;flex-direction:column;gap:2px}.p03-kb-pager{justify-content:stretch}.p03-kb-pager .btn{flex:1}.p03-kb-page .kb-card{contain-intrinsic-size:210px}.p03-kb-skeleton{grid-template-columns:1fr}}@media(prefers-reduced-motion:reduce){.p03-kb-skeleton i,.p03-kb-skeleton b,.p03-kb-skeleton span{animation:none}}


/* ===== RBS Desk v5.1.21 — P04 Runtime Architecture ===== */
.p04-chunk-loading{display:flex;align-items:center;gap:8px;color:var(--muted,#667789);font-size:12px}.p04-chunk-loading:before{content:"";width:12px;height:12px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:p04spin .7s linear infinite}@keyframes p04spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.p04-chunk-loading:before{animation:none}}


/* =========================================================
   RBS Desk v5.1.22 — Mobile Premium Navigation & Client Experience
   Escopo: somente Portal do Cliente mobile (<= 820px)
   ========================================================= */
@media (max-width:820px){
  body.portal-client{
    --v5122-glass:rgba(255,255,255,.92);
    --v5122-navy:#0b1e34;
    --v5122-blue:#176bba;
    --v5122-line:rgba(204,217,228,.82);
    --v5122-soft:#f3f7fb;
  }
  body.portal-client .v1813-client-topbar{
    background:rgba(249,251,253,.92)!important;
    border-bottom:1px solid rgba(205,218,229,.68)!important;
    box-shadow:0 8px 28px rgba(15,38,62,.035)!important;
    -webkit-backdrop-filter:blur(24px) saturate(1.3)!important;
    backdrop-filter:blur(24px) saturate(1.3)!important;
  }
  body.portal-client .v1813-client-mobile-nav{
    min-height:calc(70px + env(safe-area-inset-bottom))!important;
    padding:7px max(8px,env(safe-area-inset-right)) max(7px,env(safe-area-inset-bottom)) max(8px,env(safe-area-inset-left))!important;
    background:var(--v5122-glass)!important;
    border-top:1px solid rgba(205,218,229,.72)!important;
    box-shadow:0 -12px 34px rgba(15,38,62,.07)!important;
    -webkit-backdrop-filter:blur(28px) saturate(1.35)!important;
    backdrop-filter:blur(28px) saturate(1.35)!important;
    gap:5px!important;
  }
  body.portal-client .v1813-client-mobile-nav button{
    min-height:55px!important;height:55px!important;border-radius:16px!important;
    gap:3px!important;color:#728394!important;transition:transform .16s ease,background .16s ease,color .16s ease!important;
  }
  body.portal-client .v1813-client-mobile-nav button:active{transform:scale(.96)!important}
  body.portal-client .v1813-client-mobile-nav button b{width:27px;height:27px;display:grid;place-items:center;position:relative}
  body.portal-client .v1813-client-mobile-nav button b .rbs-ui-icon{width:22px;height:22px;stroke-width:2}
  body.portal-client .v1813-client-mobile-nav button span{font-size:10px!important;font-weight:760!important;letter-spacing:-.01em}
  body.portal-client .v1813-client-mobile-nav button.active{background:transparent!important;color:#728394!important}
  body.portal-client .v1813-client-mobile-nav button.v5122-current{
    background:linear-gradient(180deg,#edf5fc,#eaf2f9)!important;color:var(--v5122-blue)!important;
    box-shadow:inset 0 0 0 1px rgba(23,107,186,.04)!important;
  }
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"]{color:#61788d!important}
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"] b{
    width:32px!important;height:32px!important;border-radius:11px!important;background:#edf4fa!important;color:#245d87!important;
    box-shadow:inset 0 0 0 1px rgba(25,93,139,.08)!important;
  }
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"].v5122-current b{
    background:linear-gradient(145deg,#176bba,#0e4f87)!important;color:#fff!important;box-shadow:0 7px 18px rgba(23,107,186,.24)!important;
  }
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"].v5122-chat-live b::after{
    content:'';position:absolute;right:-2px;top:-2px;width:8px;height:8px;border-radius:50%;background:#25b873;border:2px solid #fff;
  }
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"][data-chat-state="queue"] b::after{background:#e8a72d}
  body.portal-client .v1813-client-mobile-nav button[data-nav="chat-home"][data-chat-state="nps"] b::after{background:#6c63d9}
  body.portal-client .v5122-tab-badge{
    position:absolute;top:2px;left:calc(50% + 9px);min-width:17px;height:17px;padding:0 4px;border-radius:99px;background:#d93838;color:#fff;
    border:2px solid #fff;display:grid;place-items:center;font-style:normal;font-size:8px;font-weight:900;line-height:1;z-index:2;
  }

  /* Mais premium */
  body.portal-client .v5122-more-page{display:grid;gap:14px;padding-bottom:4px}
  body.portal-client .v5122-more-hero{
    display:flex;align-items:center;gap:13px;padding:5px 2px 2px;
  }
  body.portal-client .v5122-more-hero>span{
    width:46px;height:46px;border-radius:15px;display:grid;place-items:center;color:#176bba;
    background:linear-gradient(145deg,#e8f3fc,#f8fbfe);border:1px solid rgba(23,107,186,.12);box-shadow:0 8px 22px rgba(20,67,105,.07)
  }
  body.portal-client .v5122-more-hero>span svg{width:23px;height:23px}
  body.portal-client .v5122-more-hero h1{font-size:30px!important;letter-spacing:-.035em;margin:2px 0 3px!important}
  body.portal-client .v5122-more-hero p{font-size:13px!important;line-height:1.4!important}
  body.portal-client .v5122-more-group{display:grid;gap:7px}
  body.portal-client .v5122-more-group>header{padding:0 4px}
  body.portal-client .v5122-more-group>header span{font-size:10px;font-weight:900;letter-spacing:.11em;color:#65798d}
  body.portal-client .v5122-more-group>div{
    overflow:hidden;border:1px solid var(--v5122-line);border-radius:21px;background:rgba(255,255,255,.94);box-shadow:0 10px 26px rgba(17,46,72,.045)
  }
  body.portal-client .v5122-more-row{
    position:relative;width:100%;min-height:72px;border:0;border-bottom:1px solid rgba(216,226,235,.76);background:transparent;color:inherit;
    display:grid;grid-template-columns:44px minmax(0,1fr) 22px;align-items:center;gap:11px;padding:11px 13px;text-align:left;
  }
  body.portal-client .v5122-more-row:last-child{border-bottom:0}
  body.portal-client .v5122-more-row:active{background:#f3f7fa}
  body.portal-client .v5122-more-icon{
    width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:#eef4f9;color:#315e7c;border:1px solid rgba(50,94,124,.06)
  }
  body.portal-client .v5122-more-icon svg{width:21px;height:21px}
  body.portal-client .v5122-more-row.primary .v5122-more-icon{background:linear-gradient(145deg,#2078c5,#125b9b);color:#fff;box-shadow:0 7px 18px rgba(23,107,186,.2)}
  body.portal-client .v5122-more-row>div{min-width:0;display:grid;gap:3px}
  body.portal-client .v5122-more-row strong{font-size:14px;color:#11283e;letter-spacing:-.01em}
  body.portal-client .v5122-more-row small{font-size:11px;line-height:1.35;color:#738598}
  body.portal-client .v5122-more-row>i{display:grid;place-items:center;color:#94a4b3;font-style:normal}
  body.portal-client .v5122-more-row>i svg{width:18px;height:18px}
  body.portal-client .v5122-support-strip{
    width:100%;border:1px solid rgba(31,111,171,.18);border-radius:19px;background:linear-gradient(120deg,#0f2943,#154d73);color:#fff;
    display:grid;grid-template-columns:43px minmax(0,1fr) auto 20px;gap:10px;align-items:center;padding:12px 13px;text-align:left;box-shadow:0 13px 30px rgba(12,45,71,.15)
  }
  body.portal-client .v5122-support-avatar{width:42px;height:42px;border-radius:14px;background:rgba(255,255,255,.12);display:grid;place-items:center}
  body.portal-client .v5122-support-avatar svg{width:21px;height:21px}
  body.portal-client .v5122-support-strip div{min-width:0}.v5122-support-strip small,.v5122-support-strip strong,.v5122-support-strip p{display:block}
  body.portal-client .v5122-support-strip small{font-size:9px;letter-spacing:.1em;color:#a9cbe3;font-weight:900}
  body.portal-client .v5122-support-strip strong{font-size:14px;margin-top:1px}.v5122-support-strip p{font-size:10px;color:#c8d8e5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  body.portal-client .v5122-support-strip>b{font-size:9px;background:#fff;color:#0f527f;border-radius:999px;padding:5px 7px;white-space:nowrap}
  body.portal-client .v5122-support-strip>i{display:grid;place-items:center}.v5122-support-strip>i svg{width:17px;height:17px}
  body.portal-client .v5122-trust-note{display:grid;grid-template-columns:28px minmax(0,1fr);gap:9px;align-items:start;padding:12px 13px;border-radius:17px;background:rgba(232,241,249,.72);color:#476176}
  body.portal-client .v5122-trust-note>svg{width:20px;height:20px;color:#176bba;margin-top:1px}
  body.portal-client .v5122-trust-note strong,.v5122-trust-note small{display:block}.v5122-trust-note strong{font-size:11px;color:#18374f}.v5122-trust-note small{font-size:10px;line-height:1.35;margin-top:2px;color:#718394}

  /* Chat: bottom sheet / tela cheia */
  body.portal-client .client-chat-widget-root.v5122-mobile{z-index:9500!important;transition:background .18s ease;-webkit-tap-highlight-color:transparent}
  body.portal-client .client-chat-widget-root.v5122-sheet{
    pointer-events:auto!important;background:rgba(6,21,36,.34);-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px)
  }
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-panel{
    position:fixed!important;left:0!important;right:0!important;bottom:0!important;top:auto!important;transform:none!important;
    width:100%!important;height:min(82dvh,calc(var(--cw-visual-height,100dvh) - 10px))!important;max-height:calc(var(--cw-visual-height,100dvh) - 10px)!important;
    border-radius:28px 28px 0 0!important;border:1px solid rgba(208,220,230,.9)!important;border-bottom:0!important;
    box-shadow:0 -22px 60px rgba(5,24,41,.22)!important;overflow:hidden!important;background:#f7f9fb!important;
    grid-template-rows:auto minmax(0,1fr) auto!important;animation:v5122SheetIn .22s cubic-bezier(.2,.75,.2,1)
  }
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-panel::before{
    content:'';position:absolute;z-index:3;top:8px;left:50%;transform:translateX(-50%);width:38px;height:5px;border-radius:99px;background:rgba(255,255,255,.42);pointer-events:none
  }
  @keyframes v5122SheetIn{from{transform:translateY(18px);opacity:.88}to{transform:none;opacity:1}}
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-header{padding:20px 15px 13px!important;background:linear-gradient(125deg,#0a223a,#124c73)!important}
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-body{padding:14px!important;background:linear-gradient(180deg,#f7f9fb,#f2f6f9)!important}
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-footer{padding:9px 12px calc(9px + env(safe-area-inset-bottom))!important;background:rgba(255,255,255,.94)!important}
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-availability,
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-queue-state,
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-state-card{border-radius:19px!important;box-shadow:0 7px 22px rgba(19,53,80,.045)!important}
  body.portal-client .client-chat-widget-root.v5122-sheet .field select,
  body.portal-client .client-chat-widget-root.v5122-sheet .field textarea{border-radius:16px!important;background:#fff!important;border-color:#d5e1ea!important}
  body.portal-client .client-chat-widget-root.v5122-sheet .cw-wide{min-height:51px!important;border-radius:16px!important;font-size:14px!important}

  body.portal-client .client-chat-widget-root.v5122-session{pointer-events:auto!important;background:#f3f6f9!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-panel{
    position:fixed!important;left:0!important;right:0!important;top:var(--cw-visual-top,0px)!important;bottom:auto!important;
    width:100%!important;height:var(--cw-visual-height,100dvh)!important;max-height:none!important;border:0!important;border-radius:0!important;
    box-shadow:none!important;background:#f4f7fa!important;grid-template-rows:auto minmax(0,1fr) auto!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-header{
    min-height:calc(58px + env(safe-area-inset-top));padding:calc(env(safe-area-inset-top) + 9px) 12px 9px!important;background:rgba(248,250,252,.97)!important;color:#102235!important;border-bottom:1px solid #dbe5ed!important;
    -webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px)
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-header>div:first-child span{color:#66809a!important}.v5122-session .cw-header>div:first-child strong{color:#102235!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-head-btn{background:#edf3f7!important;color:#244b67!important;border:1px solid #d7e2ea!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-body-session{padding:10px 10px max(8px,env(safe-area-inset-bottom))!important;background:#f3f6f9!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-agent{border-radius:17px!important;box-shadow:0 5px 18px rgba(20,49,73,.04)!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-thread{padding:4px 2px 10px!important;gap:10px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble{border-radius:18px 18px 18px 6px!important;padding:10px 11px!important;box-shadow:0 4px 16px rgba(17,36,55,.045)!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble.mine{border-radius:18px 18px 6px 18px!important;background:#dfeffb!important;border-color:#c8e0f1!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-composer{border-radius:19px!important;padding:7px 8px!important;box-shadow:0 8px 28px rgba(13,42,66,.08)!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-composer textarea{min-height:48px!important;max-height:110px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-send{height:39px!important;border-radius:12px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-footer{display:none!important}

  /* Activity pill: aparece apenas quando há fila/chat/NPS minimizado. */
  body.portal-client .client-chat-widget-root.v5122-mobile .cw-launcher{display:none!important}
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher.has-session,
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher.needs-nps{
    display:flex!important;pointer-events:auto!important;left:max(12px,env(safe-area-inset-left))!important;right:max(12px,env(safe-area-inset-right))!important;
    bottom:calc(76px + env(safe-area-inset-bottom))!important;width:auto!important;height:48px!important;padding:0 14px 0 8px!important;border-radius:17px!important;
    background:rgba(10,39,63,.96)!important;box-shadow:0 11px 28px rgba(7,28,45,.2)!important;gap:9px!important;
    -webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)
  }
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher-label{display:block!important;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px!important;flex:1}
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher-icon{width:34px;height:34px!important;flex:0 0 34px;border-radius:12px!important}
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-unread{right:5px!important;top:-7px!important}
  body.portal-client .client-chat-widget-root.open .cw-launcher{display:none!important}

  body.portal-client.chat-client-composing .client-chat-widget-root.v5122-sheet .cw-panel{height:calc(var(--cw-visual-height,100dvh) - 4px)!important;max-height:calc(var(--cw-visual-height,100dvh) - 4px)!important}
  body.portal-client.chat-client-composing .client-chat-widget-root.v5122-session .cw-panel{height:var(--cw-visual-height,100dvh)!important}
}

/* v5.1.22 — acabamento final do fluxo de suporte mobile */
@media(max-width:820px){
  body.portal-client .client-chat-widget-root.v5122-sheet #cwHome,
  body.portal-client .client-chat-widget-root.v5122-session #cwHome{display:none!important}
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher-icon{overflow:hidden;padding:0!important}
  body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher-icon img{width:100%!important;height:100%!important;object-fit:cover!important;border-radius:inherit!important}
}

/* ============================================================================
   RBS Desk v5.1.24 — Mobile Foundations & Design System
   Escopo: SOMENTE mobile (<= 820px), todos os perfis.
   Objetivo: unificar tokens, superfícies, tipografia, controles, feedback e
   chrome do app sem alterar a arquitetura funcional da v5.1.22.
   ============================================================================ */
@media (max-width:820px){
  :root{
    --rbs-m-bg:#f3f6f9;
    --rbs-m-surface:#ffffff;
    --rbs-m-surface-2:#f7f9fb;
    --rbs-m-surface-3:#eef4f8;
    --rbs-m-text:#10253a;
    --rbs-m-text-strong:#0b1e34;
    --rbs-m-muted:#6d7f91;
    --rbs-m-muted-2:#8b9aaa;
    --rbs-m-line:#dce5ec;
    --rbs-m-line-strong:#cdd9e2;
    --rbs-m-blue:#176bba;
    --rbs-m-blue-strong:#105a9f;
    --rbs-m-blue-soft:#eaf3fb;
    --rbs-m-green:#147a50;
    --rbs-m-green-soft:#e8f6ef;
    --rbs-m-amber:#986200;
    --rbs-m-amber-soft:#fff4d9;
    --rbs-m-red:#b42318;
    --rbs-m-red-soft:#fdecea;
    --rbs-m-radius-xs:10px;
    --rbs-m-radius-sm:13px;
    --rbs-m-radius-md:16px;
    --rbs-m-radius-lg:20px;
    --rbs-m-radius-xl:24px;
    --rbs-m-control-h:50px;
    --rbs-m-space-1:4px;
    --rbs-m-space-2:8px;
    --rbs-m-space-3:12px;
    --rbs-m-space-4:16px;
    --rbs-m-space-5:20px;
    --rbs-m-space-6:24px;
    --rbs-m-title-1:clamp(28px,7vw,34px);
    --rbs-m-title-2:22px;
    --rbs-m-body:14px;
    --rbs-m-caption:11px;
    --rbs-m-tap:44px;
    --rbs-m-shadow-1:0 1px 2px rgba(15,38,62,.03),0 8px 24px rgba(15,38,62,.045);
    --rbs-m-shadow-2:0 16px 42px rgba(15,38,62,.10);
    --rbs-m-shadow-float:0 20px 55px rgba(8,27,46,.18);
    --rbs-m-ease:cubic-bezier(.2,.78,.2,1);
    --rbs-m-fast:150ms;
    --rbs-m-normal:220ms;
    --rbs-m-page-x:max(16px,env(safe-area-inset-left));
  }

  html{-webkit-text-size-adjust:100%;text-size-adjust:100%;}
  body{
    background:var(--rbs-m-bg)!important;
    color:var(--rbs-m-text)!important;
    -webkit-font-smoothing:antialiased;
    -moz-osx-font-smoothing:grayscale;
    text-rendering:optimizeLegibility;
  }
  body,button,input,textarea,select{
    font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI",Inter,ui-sans-serif,sans-serif!important;
  }

  /* Typography scale */
  :where(.page,.ow-page,.v1813-client-stage,.modal-card,.client-chat-widget-root) h1{
    color:var(--rbs-m-text-strong)!important;
    letter-spacing:-.035em!important;
    line-height:1.08!important;
    font-weight:780!important;
  }
  :where(.page,.ow-page,.v1813-client-stage,.modal-card,.client-chat-widget-root) h2{
    color:var(--rbs-m-text-strong)!important;
    letter-spacing:-.02em!important;
    line-height:1.15!important;
    font-weight:760!important;
  }
  :where(.page,.ow-page,.v1813-client-stage,.modal-card,.client-chat-widget-root) h3{
    color:var(--rbs-m-text-strong)!important;
    letter-spacing:-.012em!important;
    line-height:1.22!important;
  }
  :where(.page,.ow-page,.v1813-client-stage,.modal-card,.client-chat-widget-root) p{
    color:var(--rbs-m-muted)!important;
    line-height:1.48!important;
  }
  :where(.eyebrow,.portal-kicker,.ow-eyebrow){
    color:var(--rbs-m-blue)!important;
    letter-spacing:.115em!important;
    font-weight:850!important;
  }

  /* Interaction foundation */
  button,a,[role="button"],input,textarea,select{-webkit-tap-highlight-color:transparent;}
  button,[role="button"],.btn,.iconbtn,.back{
    touch-action:manipulation;
    transition:transform var(--rbs-m-fast) var(--rbs-m-ease),background-color var(--rbs-m-fast) ease,border-color var(--rbs-m-fast) ease,box-shadow var(--rbs-m-fast) ease,opacity var(--rbs-m-fast) ease!important;
  }
  button:active,[role="button"]:active,.btn:active,.iconbtn:active{transform:scale(.975);}
  button:disabled,.btn:disabled{opacity:.48!important;filter:saturate(.72);}
  :where(button,a,input,textarea,select,[role="button"]):focus-visible{
    outline:3px solid color-mix(in srgb,var(--rbs-m-blue) 28%,transparent)!important;
    outline-offset:2px!important;
  }

  /* Official mobile button system */
  .btn{
    min-height:var(--rbs-m-tap)!important;
    border-radius:var(--rbs-m-radius-sm)!important;
    border-color:var(--rbs-m-line)!important;
    background:var(--rbs-m-surface)!important;
    color:var(--rbs-m-text-strong)!important;
    font-size:13px!important;
    font-weight:780!important;
    padding:10px 15px!important;
    box-shadow:none!important;
  }
  .btn.primary{
    background:linear-gradient(180deg,#102b47,#0b1e34)!important;
    border-color:#0b1e34!important;
    color:#fff!important;
    box-shadow:0 8px 20px rgba(11,30,52,.14)!important;
  }
  .btn.blue{
    background:linear-gradient(180deg,#1e77c6,#176bba)!important;
    border-color:#176bba!important;
    color:#fff!important;
    box-shadow:0 8px 20px rgba(23,107,186,.16)!important;
  }
  .btn.danger{background:#fff!important;border-color:#efc8c3!important;color:var(--rbs-m-red)!important;}
  .iconbtn{
    width:44px!important;height:44px!important;min-width:44px!important;min-height:44px!important;
    border-radius:14px!important;border:1px solid var(--rbs-m-line)!important;
    background:rgba(255,255,255,.94)!important;color:#476077!important;
    box-shadow:0 3px 12px rgba(15,38,62,.04)!important;
  }

  /* Form controls */
  .field{gap:7px!important;margin:12px 0!important;}
  .field label{
    color:#596f84!important;font-size:11px!important;line-height:1.15!important;
    letter-spacing:.075em!important;font-weight:820!important;
  }
  :where(.field input,.field textarea,.field select,.filter-row input,.filter-row select,.kb-search input,.kb-search-row select,.composer textarea,.cw-composer textarea){
    min-height:var(--rbs-m-control-h)!important;
    border:1px solid var(--rbs-m-line)!important;
    border-radius:var(--rbs-m-radius-md)!important;
    background:var(--rbs-m-surface)!important;
    color:var(--rbs-m-text)!important;
    font-size:16px!important;
    line-height:1.35!important;
    box-shadow:0 1px 0 rgba(255,255,255,.9) inset!important;
  }
  :where(.field input,.field textarea,.field select,.filter-row input,.filter-row select,.kb-search input,.kb-search-row select,.composer textarea,.cw-composer textarea):focus{
    border-color:#8abbe2!important;
    box-shadow:0 0 0 4px rgba(23,107,186,.10)!important;
    outline:none!important;
  }
  ::placeholder{color:#9ba9b6!important;opacity:1;}

  /* Surfaces */
  .card,.ticket-row,.hub-card,.kb-card,.message,.admin-item{
    border-color:var(--rbs-m-line)!important;
    border-radius:var(--rbs-m-radius-lg)!important;
    background:var(--rbs-m-surface)!important;
    box-shadow:var(--rbs-m-shadow-1)!important;
  }
  .card .card{box-shadow:none!important;}
  .section{padding:16px!important;}
  .banner{
    border-radius:var(--rbs-m-radius-md)!important;
    padding:13px 14px!important;
    box-shadow:none!important;
  }
  .banner.warn{background:var(--rbs-m-amber-soft)!important;border-color:#efd89f!important;}
  .banner.danger{background:var(--rbs-m-red-soft)!important;border-color:#efc7c2!important;}

  /* Status language */
  .tag,.status,.v189-owner-pill,.v186-history-pill,.s14g-ai-badge{
    min-height:25px!important;
    display:inline-flex!important;align-items:center!important;justify-content:center!important;
    border-radius:999px!important;padding:4px 9px!important;
    font-size:10px!important;font-weight:820!important;line-height:1!important;
    letter-spacing:.01em!important;
  }
  .tag.open,.status.ok{background:var(--rbs-m-blue-soft)!important;color:var(--rbs-m-blue)!important;}
  .tag.resolved,.tag.closed{background:var(--rbs-m-green-soft)!important;color:var(--rbs-m-green)!important;}
  .tag.waiting_customer,.status.warn{background:var(--rbs-m-amber-soft)!important;color:var(--rbs-m-amber)!important;}
  .tag.urgent,.status.err{background:var(--rbs-m-red-soft)!important;color:var(--rbs-m-red)!important;}

  /* Loading / empty / feedback */
  .empty,.ow-empty-small,.ow-zero{
    color:var(--rbs-m-muted)!important;
  }
  .empty{padding:30px 18px!important;line-height:1.45!important;}
  .skeleton,[class*="skeleton"]{
    background:linear-gradient(100deg,#e8edf2 20%,#f6f8fa 42%,#e8edf2 64%)!important;
    background-size:220% 100%!important;
    border-radius:var(--rbs-m-radius-md)!important;
  }
  .toast{
    left:max(14px,env(safe-area-inset-left))!important;
    right:max(14px,env(safe-area-inset-right))!important;
    bottom:calc(var(--rbs-mobile-tabbar-h,62px) + env(safe-area-inset-bottom) + 14px)!important;
    width:auto!important;max-width:none!important;
    transform:translateY(12px)!important;
    border-radius:16px!important;
    padding:12px 14px!important;
    background:rgba(11,30,52,.96)!important;
    color:#fff!important;
    font-size:12px!important;font-weight:650!important;
    box-shadow:var(--rbs-m-shadow-float)!important;
    backdrop-filter:blur(18px) saturate(130%);
    text-align:left!important;
  }
  .toast.show{transform:none!important;}

  /* Modal -> official mobile sheet behavior */
  .modal-shell{
    padding:0!important;
    align-items:flex-end!important;
    background:rgba(7,24,40,.40)!important;
    backdrop-filter:blur(6px)!important;
  }
  .modal-card{
    width:100%!important;max-width:none!important;
    max-height:min(88dvh,760px)!important;
    border-radius:24px 24px 0 0!important;
    border:1px solid rgba(255,255,255,.68)!important;
    border-bottom:0!important;
    padding:22px 18px calc(18px + env(safe-area-inset-bottom))!important;
    background:rgba(255,255,255,.985)!important;
    box-shadow:0 -22px 65px rgba(7,24,40,.20)!important;
    overscroll-behavior:contain!important;
  }
  .modal-card::before{
    content:"";display:block;width:38px;height:5px;border-radius:999px;
    background:#cad5de;margin:-10px auto 16px;
  }
  .modal-actions{gap:9px!important;margin-top:18px!important;}
  .modal-actions .btn{flex:1 1 0;}

  /* Login is part of the mobile product, not a detached web page */
  .login-wrap{
    padding:calc(env(safe-area-inset-top) + 26px) 18px calc(env(safe-area-inset-bottom) + 26px)!important;
    background:
      radial-gradient(circle at 86% 8%,rgba(59,137,203,.18),transparent 28%),
      radial-gradient(circle at 10% 85%,rgba(11,30,52,.08),transparent 34%),
      linear-gradient(180deg,#f7fafc,#eef3f7)!important;
  }
  .login-card{
    border-radius:28px!important;border-color:rgba(207,220,230,.9)!important;
    box-shadow:0 28px 78px rgba(11,30,52,.13)!important;
    padding:24px 20px!important;
  }
  .login-brand{gap:14px!important;margin-bottom:22px!important;}
  .login-brand .mark{width:54px!important;height:54px!important;border-radius:17px!important;}
  .login-brand h1{font-size:28px!important;letter-spacing:-.035em!important;}

  /* Client chrome */
  body.portal-client .v1813-client-topbar{
    background:rgba(255,255,255,.90)!important;
    border-bottom-color:rgba(208,221,231,.9)!important;
    backdrop-filter:blur(22px) saturate(145%)!important;
    box-shadow:0 8px 24px rgba(15,38,62,.025)!important;
  }
  body.portal-client .v1813-client-topbar .brand strong{color:var(--rbs-m-text-strong)!important;font-weight:780!important;letter-spacing:-.025em!important;}
  body.portal-client .v1813-client-topbar .brand small{color:var(--rbs-m-muted)!important;}
  body.portal-client .v1813-client-mobile-nav{
    background:rgba(255,255,255,.92)!important;
    border-top-color:rgba(208,221,231,.94)!important;
    backdrop-filter:blur(22px) saturate(145%)!important;
    box-shadow:0 -10px 34px rgba(15,38,62,.065)!important;
  }
  body.portal-client .v1813-client-mobile-nav button{
    min-height:52px!important;border-radius:15px!important;color:#718394!important;
  }
  body.portal-client .v1813-client-mobile-nav button.v5122-current{
    background:linear-gradient(180deg,#edf5fc,#e8f1f9)!important;
    color:var(--rbs-m-blue)!important;
    box-shadow:inset 0 0 0 1px rgba(23,107,186,.06)!important;
  }

  /* Staff chrome */
  .ow-shell{background:var(--rbs-m-bg)!important;}
  .ow-top{
    background:rgba(255,255,255,.91)!important;
    border-bottom-color:rgba(208,221,231,.94)!important;
    backdrop-filter:blur(22px) saturate(145%)!important;
    box-shadow:0 8px 24px rgba(15,38,62,.025)!important;
  }
  .ow-mobile-nav{
    background:rgba(255,255,255,.94)!important;
    border-top-color:rgba(208,221,231,.94)!important;
    backdrop-filter:blur(22px) saturate(145%)!important;
    box-shadow:0 -10px 34px rgba(15,38,62,.065)!important;
  }
  .ow-mobile-nav button{border-radius:15px!important;color:#718394!important;}
  .ow-mobile-nav button.active{
    background:linear-gradient(180deg,#edf5fc,#e8f1f9)!important;
    color:var(--rbs-m-blue)!important;
    box-shadow:inset 0 0 0 1px rgba(23,107,186,.06)!important;
  }
  .ow-page{padding:18px 14px 20px!important;}
  .ow-page-title h1,.ow-central-head h1{font-size:28px!important;letter-spacing:-.035em!important;}
  .ow-kpis>button,.ow-kpis>div,.ow-central-grid>section{
    border-color:var(--rbs-m-line)!important;
    border-radius:var(--rbs-m-radius-lg)!important;
    box-shadow:var(--rbs-m-shadow-1)!important;
  }

  /* Common list language */
  :where(.ticket-row,.hub-card,.kb-card,.ow-central-list>button,.v186-ticket-card,.v1815-help-card){
    transition:transform var(--rbs-m-fast) var(--rbs-m-ease),background-color var(--rbs-m-fast) ease,box-shadow var(--rbs-m-fast) ease!important;
  }
  :where(.ticket-row,.hub-card,.kb-card,.ow-central-list>button,.v186-ticket-card,.v1815-help-card):active{transform:scale(.985);}
  .ticket-row,.v186-ticket-card,.kb-card{padding:14px!important;}

  /* A premium app should not animate when the OS asked it not to. */
  @media (prefers-reduced-motion:reduce){
    *,*::before,*::after{
      scroll-behavior:auto!important;
      animation-duration:.001ms!important;
      animation-iteration-count:1!important;
      transition-duration:.001ms!important;
    }
  }
}


/* ============================================================================
   RBS Desk v5.1.24 — Mobile Navigation & Surfaces
   Escopo: SOMENTE mobile (<=820px). Release 2/4 do Mobile Experience Refinement.
   Foundation v5.1.23 preservada; esta camada organiza hierarquia, densidade e
   superfícies das páginas principais sem alterar regras de negócio.
   ============================================================================ */
@media (max-width:820px){
  :root{
    --rbs-m-page-gap:14px;
    --rbs-m-section-gap:12px;
    --rbs-m-surface-raised:rgba(255,255,255,.96);
    --rbs-m-surface-muted:#f6f8fa;
    --rbs-m-hairline:rgba(207,220,230,.78);
    --rbs-m-shadow-card:0 8px 28px rgba(15,38,62,.055);
    --rbs-m-shadow-control:0 5px 18px rgba(15,38,62,.045);
  }

  /* Page rhythm: fewer boxes, stronger hierarchy. */
  html[data-rbs-mobile-surface="navigation-surfaces"] :where(.page,.ow-page,.p03-kb-page,.v5122-more-page){
    scroll-padding-top:12px;
  }
  html[data-rbs-mobile-surface="navigation-surfaces"] :where(.page-head,.kb-page-head,.ow-ticket-toolbar){
    margin-top:4px!important;
    margin-bottom:16px!important;
  }
  html[data-rbs-mobile-surface="navigation-surfaces"] :where(.page-head,.kb-page-head) h1,
  html[data-rbs-mobile-surface="navigation-surfaces"] .ow-page-title h1{
    margin-top:4px!important;
    margin-bottom:6px!important;
    font-size:clamp(27px,7.2vw,32px)!important;
    line-height:1.05!important;
  }
  html[data-rbs-mobile-surface="navigation-surfaces"] :where(.page-head,.kb-page-head,.ow-page-title)>div>p,
  html[data-rbs-mobile-surface="navigation-surfaces"] .ow-page-title>p{
    max-width:36rem!important;
    font-size:12px!important;
    line-height:1.45!important;
    color:#718394!important;
  }

  /* CLIENT HOME — editorial hierarchy instead of a wall of cards. */
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client #newTop{display:none!important;}
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .page-head{
    padding:4px 2px 2px!important;
    margin-bottom:12px!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .page-head h1{
    font-size:clamp(30px,8vw,36px)!important;
    letter-spacing:-.045em!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .grid.g4{
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
    gap:9px!important;
    margin-bottom:16px!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .grid.g4>.metric{
    min-height:106px!important;
    padding:13px 14px!important;
    border:0!important;
    border-radius:19px!important;
    box-shadow:none!important;
    background:linear-gradient(145deg,#fff,#f8fafc)!important;
    outline:1px solid var(--rbs-m-hairline)!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .grid.g4>.metric:nth-child(1){background:linear-gradient(145deg,#f4f9fd,#eaf4fc)!important;outline-color:#d5e8f6!important;}
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .grid.g4>.metric:nth-child(2){background:linear-gradient(145deg,#fffaf0,#fff4dc)!important;outline-color:#f3e1b3!important;}
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .grid.g4>.metric:nth-child(4){background:linear-gradient(145deg,#f3fbf7,#eaf7f0)!important;outline-color:#d7eadf!important;}
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .metric small{
    font-size:10px!important;font-weight:760!important;color:#64788c!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .metric strong{
    font-size:28px!important;line-height:1!important;margin:9px 0 5px!important;letter-spacing:-.045em!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .metric em{
    font-size:10px!important;color:#60798f!important;text-transform:none!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .page>.card.section{
    border:0!important;background:transparent!important;box-shadow:none!important;padding:0!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .page>.card.section>.section-head{
    margin:0 2px 10px!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .section-head h2{
    font-size:17px!important;letter-spacing:-.02em!important;
  }
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client #allTickets{
    min-height:36px!important;padding:7px 10px!important;border:0!important;background:transparent!important;color:var(--rbs-m-blue)!important;
  }

  /* Tickets — search/filter becomes a compact control surface; rows become scan-friendly. */
  html[data-rbs-mobile-page="tickets"] .filter-row{
    grid-template-columns:minmax(0,1fr) minmax(112px,36%)!important;
    gap:6px!important;
    padding:5px!important;
    margin:0 0 12px!important;
    border:1px solid var(--rbs-m-hairline)!important;
    border-radius:18px!important;
    background:rgba(255,255,255,.94)!important;
    box-shadow:var(--rbs-m-shadow-control)!important;
  }
  html[data-rbs-mobile-page="tickets"] .filter-row :where(input,select){
    min-height:44px!important;
    border:0!important;
    border-radius:13px!important;
    background:var(--rbs-m-surface-muted)!important;
    box-shadow:none!important;
    padding-inline:12px!important;
  }
  html[data-rbs-mobile-page="tickets"] .ticket-list{gap:8px!important;}
  html[data-rbs-mobile-page="tickets"] .ticket-row,
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .ticket-row{
    position:relative!important;
    grid-template-columns:minmax(0,1fr) 30px!important;
    gap:8px!important;
    padding:14px 12px 13px 14px!important;
    border:0!important;
    border-radius:19px!important;
    outline:1px solid var(--rbs-m-hairline)!important;
    background:var(--rbs-m-surface-raised)!important;
    box-shadow:0 5px 20px rgba(15,38,62,.035)!important;
  }
  html[data-rbs-mobile-page="tickets"] .ticket-row strong,
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .ticket-row strong{
    font-size:13px!important;line-height:1.32!important;letter-spacing:-.012em!important;
  }
  html[data-rbs-mobile-page="tickets"] .ticket-row small,
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .ticket-row small{
    margin:5px 0 8px!important;font-size:10px!important;line-height:1.35!important;color:#788a9b!important;
  }
  html[data-rbs-mobile-page="tickets"] .ticket-row .sla,
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .ticket-row .sla{
    margin-top:8px!important;padding-top:8px!important;border-top:1px solid #edf1f4!important;font-size:9px!important;
  }
  html[data-rbs-mobile-page="tickets"] .ticket-row>.ticket-no,
  html[data-rbs-mobile-page="home"][data-rbs-mobile-role="client"] body.portal-client .ticket-row>.ticket-no{
    width:28px;height:28px;border-radius:10px;display:grid;place-items:center;align-self:center;
    background:#f0f5f8;color:#6d8193!important;font-size:18px!important;font-weight:700!important;
  }

  /* Staff/customer directory — identity dominates, counters become a quiet secondary strip. */
  html[data-rbs-mobile-page="customers"] .p02-customers-page .ow-ticket-toolbar{
    display:grid!important;grid-template-columns:minmax(0,1fr) auto!important;gap:10px!important;align-items:start!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customers-summary{
    min-height:28px!important;align-self:start!important;padding:6px 9px!important;white-space:nowrap!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customers-page .ow-filterbar.one{
    position:sticky!important;top:0!important;z-index:8!important;
    padding:6px!important;margin:0 -2px 8px!important;
    border:1px solid var(--rbs-m-hairline)!important;border-radius:18px!important;
    background:rgba(247,250,252,.94)!important;backdrop-filter:blur(16px) saturate(130%)!important;
    box-shadow:var(--rbs-m-shadow-control)!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customers-page .ow-filterbar.one>div{
    border:0!important;background:#fff!important;border-radius:13px!important;min-height:46px!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customer-grid{gap:9px!important;}
  html[data-rbs-mobile-page="customers"] .p02-customer-card{
    grid-template-columns:52px minmax(0,1fr)!important;
    gap:11px!important;
    padding:13px!important;
    border:0!important;
    outline:1px solid var(--rbs-m-hairline)!important;
    border-radius:20px!important;
    background:var(--rbs-m-surface-raised)!important;
    box-shadow:0 6px 22px rgba(15,38,62,.04)!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customer-card .ow-avatar.big,
  html[data-rbs-mobile-page="customers"] .p02-customer-card .s14g-avatar.big{
    width:52px!important;height:52px!important;min-width:52px!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customer-identity h3{font-size:14px!important;line-height:1.2!important;margin:1px 0 4px!important;}
  html[data-rbs-mobile-page="customers"] .p02-customer-identity p{font-size:10px!important;line-height:1.3!important;color:#718394!important;overflow:hidden;text-overflow:ellipsis;}
  html[data-rbs-mobile-page="customers"] .p02-customer-identity small{display:block;margin-top:3px!important;font-size:10px!important;color:#516b82!important;font-weight:650!important;}
  html[data-rbs-mobile-page="customers"] .p02-customer-card footer{
    grid-column:1/-1!important;
    display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr))!important;
    gap:4px!important;margin-top:1px!important;padding:7px 5px!important;
    border:0!important;border-radius:13px!important;background:#f4f7f9!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customer-card footer span{
    display:grid!important;gap:2px!important;text-align:center!important;font-size:9px!important;color:#748698!important;
  }
  html[data-rbs-mobile-page="customers"] .p02-customer-card footer b{font-size:12px!important;color:#24455f!important;}
  html[data-rbs-mobile-page="customers"] .p02-customers-progress{min-height:14px!important;padding:0 3px 5px!important;font-size:10px!important;}
  html[data-rbs-mobile-page="customers"] .p02-customers-pager{
    position:sticky!important;bottom:2px!important;z-index:7!important;
    margin:10px 0 0!important;padding:8px!important;border:1px solid var(--rbs-m-hairline)!important;
    border-radius:17px!important;background:rgba(255,255,255,.94)!important;backdrop-filter:blur(16px)!important;
    box-shadow:0 8px 30px rgba(15,38,62,.08)!important;
  }

  /* Knowledge — search first, horizontal category navigation, lighter article surfaces. */
  html[data-rbs-mobile-page="knowledge"] .kb-page-head{
    display:grid!important;grid-template-columns:1fr!important;gap:9px!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-page-head>.toolbar{
    display:flex!important;gap:6px!important;margin:0!important;overflow-x:auto!important;padding-bottom:2px!important;scrollbar-width:none;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-page-head>.toolbar::-webkit-scrollbar{display:none;}
  html[data-rbs-mobile-page="knowledge"] .kb-page-head>.toolbar .btn{white-space:nowrap!important;min-height:38px!important;padding:7px 11px!important;}
  html[data-rbs-mobile-page="knowledge"] .kb-search-row{
    display:grid!important;grid-template-columns:1fr!important;gap:7px!important;
    padding:6px!important;border:1px solid var(--rbs-m-hairline)!important;border-radius:19px!important;
    background:rgba(255,255,255,.95)!important;box-shadow:var(--rbs-m-shadow-control)!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-search{
    min-height:48px!important;border:0!important;border-radius:14px!important;background:#f5f8fa!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-search input{background:transparent!important;border:0!important;box-shadow:none!important;}
  html[data-rbs-mobile-page="knowledge"] .kb-search-row>select{
    min-height:42px!important;border:0!important;border-radius:13px!important;background:#f5f8fa!important;box-shadow:none!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-category-chips{
    display:flex!important;gap:7px!important;overflow-x:auto!important;padding:9px 1px 6px!important;margin:0!important;scroll-snap-type:x proximity;scrollbar-width:none;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-category-chips::-webkit-scrollbar{display:none;}
  html[data-rbs-mobile-page="knowledge"] .kb-category-chips button{
    flex:0 0 auto!important;scroll-snap-align:start;min-height:34px!important;
    border:1px solid #dce6ed!important;border-radius:999px!important;background:#fff!important;
    color:#60758a!important;padding:7px 11px!important;font-size:10px!important;font-weight:760!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-category-chips button.active{
    background:#eaf3fb!important;border-color:#cfe2f2!important;color:var(--rbs-m-blue)!important;box-shadow:none!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-grid{grid-template-columns:1fr!important;gap:9px!important;}
  html[data-rbs-mobile-page="knowledge"] .kb-card{
    padding:14px!important;border:0!important;outline:1px solid var(--rbs-m-hairline)!important;
    border-radius:20px!important;background:var(--rbs-m-surface-raised)!important;box-shadow:0 5px 20px rgba(15,38,62,.035)!important;
  }
  html[data-rbs-mobile-page="knowledge"] .kb-card h3{font-size:15px!important;line-height:1.28!important;margin:9px 0 5px!important;letter-spacing:-.015em!important;}
  html[data-rbs-mobile-page="knowledge"] .kb-card p{font-size:11px!important;line-height:1.45!important;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;}
  html[data-rbs-mobile-page="knowledge"] .kb-card-meta{margin-top:10px!important;padding-top:9px!important;border-top:1px solid #edf1f4!important;gap:8px!important;}
  html[data-rbs-mobile-page="knowledge"] .p03-kb-progress{margin:7px 2px 1px!important;min-height:22px!important;font-size:10px!important;}
  html[data-rbs-mobile-page="knowledge"] .p03-kb-pager{margin-top:9px!important;gap:7px!important;}

  /* More — preserve v5.1.22 architecture, make sections feel native rather than card-heavy. */
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-page{gap:16px!important;}
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-hero{
    border:0!important;background:transparent!important;box-shadow:none!important;padding:4px 2px 2px!important;
  }
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-hero>span{
    width:43px!important;height:43px!important;border-radius:14px!important;background:#eaf3fb!important;color:var(--rbs-m-blue)!important;box-shadow:none!important;
  }
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-group>div{
    border:0!important;outline:1px solid var(--rbs-m-hairline)!important;border-radius:20px!important;box-shadow:0 7px 24px rgba(15,38,62,.04)!important;
  }
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-row{min-height:68px!important;padding:11px 12px!important;}
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-icon{width:40px!important;height:40px!important;border-radius:13px!important;}
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-row strong{font-size:13px!important;}
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-more-row small{font-size:10px!important;}
  html[data-rbs-mobile-page="more"][data-rbs-mobile-role="client"] body.portal-client .v5122-trust-note{
    background:transparent!important;border:1px dashed #cfdde7!important;border-radius:17px!important;padding:11px 12px!important;
  }

  /* Staff home/central — same visual language, but operational density is preserved. */
  html[data-rbs-mobile-page="home"]:not([data-rbs-mobile-role="client"]) .ow-page{
    padding-top:14px!important;
  }
  html[data-rbs-mobile-page="home"]:not([data-rbs-mobile-role="client"]) .ow-kpis{
    gap:8px!important;
  }
  html[data-rbs-mobile-page="home"]:not([data-rbs-mobile-role="client"]) .ow-kpis>button,
  html[data-rbs-mobile-page="home"]:not([data-rbs-mobile-role="client"]) .ow-kpis>div{
    border:0!important;outline:1px solid var(--rbs-m-hairline)!important;border-radius:18px!important;box-shadow:0 5px 20px rgba(15,38,62,.035)!important;
  }
  html[data-rbs-mobile-page="home"]:not([data-rbs-mobile-role="client"]) .ow-central-grid>section{
    border:0!important;outline:1px solid var(--rbs-m-hairline)!important;border-radius:20px!important;box-shadow:0 6px 24px rgba(15,38,62,.04)!important;
  }

  /* Navigation chrome: stronger active affordance with less visual mass. */
  body.portal-client .v1813-client-mobile-nav,
  .ow-mobile-nav{
    border-top-color:rgba(206,219,229,.82)!important;
    box-shadow:0 -8px 28px rgba(15,38,62,.055)!important;
  }
  body.portal-client .v1813-client-mobile-nav button,
  .ow-mobile-nav button{
    transition:background-color var(--rbs-m-fast) ease,color var(--rbs-m-fast) ease,transform var(--rbs-m-fast) var(--rbs-m-ease)!important;
  }
  body.portal-client .v1813-client-mobile-nav button.v5122-current,
  .ow-mobile-nav button.active{
    background:#edf5fb!important;
    box-shadow:none!important;
  }

  @media(max-width:390px){
    html[data-rbs-mobile-page="tickets"] .filter-row{grid-template-columns:1fr!important;}
    html[data-rbs-mobile-page="customers"] .p02-customers-page .ow-ticket-toolbar{grid-template-columns:1fr!important;}
    html[data-rbs-mobile-page="customers"] .p02-customers-summary{justify-self:start!important;}
  }
}

/* ============================================================================
   RBS Desk v5.1.31 — Mobile Chat & Tickets Experience
   Release 3/4 · SOMENTE mobile. Consolida mensagens, timeline e composer.
   ============================================================================ */
@media (max-width:820px){
  :root{
    --rbs-chat-gap:10px;
    --rbs-chat-group-gap:3px;
    --rbs-chat-max:86%;
    --rbs-chat-team:#ffffff;
    --rbs-chat-client:#e4f2fb;
    --rbs-chat-client-line:#cce3f3;
    --rbs-chat-internal:#fff7df;
    --rbs-chat-internal-line:#ead28d;
  }

  /* Shared conversation rhythm */
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-day-separator{
    display:flex!important;align-items:center!important;justify-content:center!important;
    gap:8px!important;margin:12px 0 9px!important;color:#7a8c9d!important;
    font-size:9px!important;font-weight:800!important;letter-spacing:.045em!important;text-transform:uppercase!important;
  }
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-day-separator:before,
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-day-separator:after{content:"";height:1px;flex:1;background:#e4eaf0}
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-day-separator span{padding:0 3px;white-space:nowrap}
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-system-event{
    justify-self:center!important;max-width:92%!important;display:grid!important;justify-items:center!important;gap:2px!important;
    margin:7px auto!important;padding:7px 10px!important;border-radius:12px!important;background:#eef2f5!important;color:#607284!important;
    text-align:center!important;font-size:10px!important;line-height:1.35!important;box-shadow:none!important;
  }
  html[data-rbs-mobile-experience="chat-tickets"] .v5125-system-event small{font-size:8px!important;color:#8a99a7!important}

  /* Client full-screen chat */
  body.portal-client .client-chat-widget-root.v5122-session .cw-body-session{padding:8px 9px max(8px,env(safe-area-inset-bottom))!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-agent{
    position:relative!important;margin:0 1px 7px!important;padding:8px 9px!important;border:0!important;border-radius:16px!important;
    background:rgba(255,255,255,.88)!important;box-shadow:0 4px 16px rgba(20,49,73,.035)!important;outline:1px solid rgba(214,225,234,.86)!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-agent small{font-size:8px!important;letter-spacing:.07em!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-agent strong{font-size:12px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-agent p{font-size:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-thread{gap:var(--rbs-chat-gap)!important;padding:1px 1px 8px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row{max-width:96%!important;gap:6px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-continued{margin-top:calc(-1 * (var(--rbs-chat-gap) - var(--rbs-chat-group-gap)))!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-continued .cw-message-avatar{visibility:hidden!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-avatar{width:27px!important;height:27px!important;flex-basis:27px!important;box-shadow:0 0 0 2px #f3f6f9!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row .cw-bubble{
    max-width:var(--rbs-chat-max)!important;padding:9px 11px!important;border:1px solid #dce5ec!important;background:var(--rbs-chat-team)!important;
    box-shadow:none!important;border-radius:18px 18px 18px 7px!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.mine .cw-bubble{
    background:var(--rbs-chat-client)!important;border-color:var(--rbs-chat-client-line)!important;border-radius:18px 18px 7px 18px!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-continued.theirs .cw-bubble{border-top-left-radius:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-has-next.theirs .cw-bubble{border-bottom-left-radius:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-continued.mine .cw-bubble{border-top-right-radius:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-has-next.mine .cw-bubble{border-bottom-right-radius:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row.v5125-group-continued .cw-bubble header strong{display:none!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble header{align-items:center!important;margin-bottom:2px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble header strong{font-size:9px!important;color:#526a7d!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble header span{font-size:8px!important;color:#8a99a7!important;margin-left:auto!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-bubble p{font-size:14px!important;line-height:1.42!important;margin:1px 0 0!important;color:#173047!important}
  body.portal-client .client-chat-widget-root.v5122-session .chat-receipt{font-size:8px!important;margin-top:3px!important;color:#6c8295!important}
  body.portal-client .client-chat-widget-root.v5122-session .chat-receipt.read{color:#176bba!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-typing{min-height:18px!important;padding:2px 5px 3px!important;font-size:9px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-files{margin:3px 0 5px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-files span{border:1px solid #dde6ed!important;background:#fff!important;border-radius:12px!important;padding:6px 8px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-composer{
    display:grid!important;grid-template-columns:minmax(0,1fr) auto!important;align-items:end!important;gap:6px!important;
    padding:6px!important;border:1px solid #d3dfe8!important;border-radius:20px!important;background:rgba(255,255,255,.97)!important;
    box-shadow:0 8px 26px rgba(13,42,66,.075)!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-composer textarea{
    grid-column:1/-1!important;min-height:46px!important;max-height:132px!important;height:auto;resize:none!important;border:0!important;border-radius:15px!important;
    padding:10px 11px 5px!important;background:transparent!important;box-shadow:none!important;font-size:16px!important;
  }
  body.portal-client .client-chat-widget-root.v5122-session .cw-composer>div{grid-column:1/-1!important;padding:0 2px 1px!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-attach{width:42px!important;height:42px!important;border-radius:14px!important;background:#f3f6f9!important;border:0!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-send{min-width:86px!important;height:42px!important;border-radius:14px!important;font-size:12px!important;box-shadow:0 6px 15px rgba(23,107,186,.18)!important}

  /* Operator chat mobile */
  body.v5125-chat-screen .chat-ux-conversation{gap:9px!important}
  body.v5125-chat-screen .chat-ux-conv-head{padding:11px 12px!important;border-radius:17px!important;box-shadow:none!important}
  body.v5125-chat-screen .chat-ux-person{grid-template-columns:40px minmax(0,1fr)!important;gap:9px!important}
  body.v5125-chat-screen .chat-ux-person>span{width:40px!important;height:40px!important}
  body.v5125-chat-screen .chat-ux-person h1{font-size:17px!important;margin:1px 0 2px!important}
  body.v5125-chat-screen .chat-ux-person p{font-size:10px!important;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  body.v5125-chat-screen .chat-ux-thread,
  body.v5125-chat-screen .ow-chat-thread{
    gap:9px!important;padding:10px 8px!important;border-radius:18px!important;background:#f3f6f9!important;border-color:#dde5ec!important;
  }
  body.v5125-chat-screen .chat-bubble{
    max-width:86%!important;border-radius:18px 18px 18px 7px!important;padding:9px 11px!important;box-shadow:none!important;background:#fff!important;
  }
  body.v5125-chat-screen .chat-bubble.mine{justify-self:end!important;background:#e3f1fb!important;border-color:#c9e0f1!important;border-radius:18px 18px 7px 18px!important}
  body.v5125-chat-screen .chat-bubble.internal{justify-self:stretch!important;max-width:100%!important;background:var(--rbs-chat-internal)!important;border-color:var(--rbs-chat-internal-line)!important;border-radius:14px!important}
  body.v5125-chat-screen .chat-bubble.v5125-group-continued{margin-top:-6px!important}
  body.v5125-chat-screen .chat-bubble.v5125-group-continued>div>strong{display:none!important}
  body.v5125-chat-screen .chat-bubble>div{align-items:center!important}
  body.v5125-chat-screen .chat-bubble>div strong{font-size:9px!important;color:#566d80!important}
  body.v5125-chat-screen .chat-bubble>div span{font-size:8px!important;color:#8999a7!important}
  body.v5125-chat-screen .chat-bubble p{font-size:14px!important;line-height:1.42!important;margin:2px 0 0!important}
  body.v5125-chat-screen .chat-ux-composer{
    padding:7px!important;border-radius:19px!important;border-color:#d3dfe8!important;box-shadow:0 8px 24px rgba(17,38,59,.06)!important;
  }
  body.v5125-chat-screen .chat-ux-composer textarea{min-height:50px!important;max-height:132px!important;height:auto!important;resize:none!important;padding:9px!important}
  body.v5125-chat-screen .chat-ux-composer-meta{font-size:8px!important;padding:0 5px 5px!important}
  body.v5125-chat-screen .chat-ux-composer-meta span:last-child{display:none!important}
  body.v5125-chat-screen .chat-ux-composer-actions{padding-top:6px!important;gap:6px!important}
  body.v5125-chat-screen .chat-ux-send{min-height:44px!important;border-radius:14px!important}

  /* Ticket detail becomes a conversation surface, not a stack of admin cards. */
  body.v5125-ticket-screen .v189-portal-ticket,
  body.v5125-ticket-screen .v189-ticket-pane{padding-bottom:calc(84px + env(safe-area-inset-bottom))!important}
  body.v5125-ticket-screen .v189-portal-head{
    display:grid!important;gap:11px!important;padding:4px 1px 2px!important;margin-bottom:10px!important;
  }
  body.v5125-ticket-screen .v189-portal-head h1{font-size:clamp(25px,7vw,31px)!important;line-height:1.08!important;letter-spacing:-.035em!important;margin:4px 0 9px!important}
  body.v5125-ticket-screen .v189-responsible-card{justify-self:stretch!important;border:0!important;background:#eef4f8!important;border-radius:15px!important;padding:9px 11px!important;box-shadow:none!important}
  body.v5125-ticket-screen .portal-next-action{border-radius:17px!important;padding:12px!important;margin-bottom:10px!important;box-shadow:none!important}
  body.v5125-ticket-screen .v189-reply-first,
  body.v5125-ticket-screen .v189-staff-reply{
    border:1px solid #d4e0e9!important;border-radius:19px!important;background:#fff!important;padding:10px!important;box-shadow:0 7px 22px rgba(15,38,62,.05)!important;
  }
  body.v5125-ticket-screen .v189-reply-head{margin-bottom:6px!important;align-items:flex-start!important}
  body.v5125-ticket-screen .v189-reply-head strong{font-size:13px!important}
  body.v5125-ticket-screen .v189-reply-head small{font-size:9px!important;text-align:right!important;color:#7d8e9d!important}
  body.v5125-ticket-screen .v189-reply-first textarea,
  body.v5125-ticket-screen .v189-staff-reply textarea{
    min-height:52px!important;max-height:150px!important;height:auto!important;resize:none!important;border-radius:15px!important;padding:11px!important;font-size:16px!important;line-height:1.4!important;
  }
  body.v5125-ticket-screen .v189-reply-first>div:last-child{align-items:center!important;gap:8px!important}
  body.v5125-ticket-screen .v189-reply-first>div:last-child>span{font-size:9px!important;line-height:1.3!important;color:#7a8c9d!important}
  body.v5125-ticket-screen .v189-conversation,
  body.v5125-ticket-screen .v189-staff-history{
    border:0!important;background:transparent!important;box-shadow:none!important;padding:0!important;margin-top:16px!important;
  }
  body.v5125-ticket-screen .v189-conversation-head{margin:0 2px 9px!important;align-items:flex-start!important;gap:8px!important}
  body.v5125-ticket-screen .v189-conversation-head h2{font-size:19px!important;margin:2px 0!important}
  body.v5125-ticket-screen .v189-conversation-head small{font-size:9px!important;line-height:1.35!important;color:#8090a0!important}
  body.v5125-ticket-screen .v189-tree-tools{gap:4px!important}
  body.v5125-ticket-screen .v189-tree-tools .rbs-ui-btn{min-height:34px!important;padding:0 8px!important;font-size:9px!important;border-radius:11px!important}
  body.v5125-ticket-screen .v189-tree-group{
    border:0!important;background:transparent!important;box-shadow:none!important;margin:0 0 10px!important;border-radius:0!important;
  }
  body.v5125-ticket-screen .v189-tree-group>summary{
    min-height:42px!important;padding:8px 3px!important;border:0!important;border-bottom:1px solid #e4eaf0!important;background:transparent!important;border-radius:0!important;
  }
  body.v5125-ticket-screen .v189-tree-group>summary>span:first-child{width:31px!important;height:31px!important;border-radius:11px!important;background:#edf3f7!important}
  body.v5125-ticket-screen .v189-tree-group>summary strong{font-size:11px!important}
  body.v5125-ticket-screen .v189-tree-group>summary small{font-size:8px!important;color:#8494a3!important}
  body.v5125-ticket-screen .v189-tree-children{display:grid!important;gap:7px!important;padding:9px 0 2px!important}
  body.v5125-ticket-screen .v189-tree-item{
    width:min(88%,520px)!important;border:0!important;background:transparent!important;box-shadow:none!important;border-radius:0!important;overflow:visible!important;
  }
  body.v5125-ticket-screen .v189-tree-item.actor-client{justify-self:end!important}
  body.v5125-ticket-screen .v189-tree-item.actor-staff{justify-self:start!important}
  body.v5125-ticket-screen .v189-tree-item.internal,
  body.v5125-ticket-screen .v189-tree-item.severity-alert,
  body.v5125-ticket-screen .v189-tree-item.closed-event{width:100%!important;justify-self:stretch!important}
  body.v5125-ticket-screen .v189-tree-item>summary{
    display:grid!important;grid-template-columns:28px minmax(0,1fr) 18px!important;gap:7px!important;
    padding:9px 9px!important;border:1px solid #dce4eb!important;border-left:1px solid #dce4eb!important;border-radius:18px 18px 18px 7px!important;
    background:#fff!important;box-shadow:none!important;
  }
  body.v5125-ticket-screen .v189-tree-item.actor-client>summary{
    background:#eef1f3!important;border-color:#d8dde1!important;border-radius:18px 18px 7px 18px!important;
  }
  body.v5125-ticket-screen .v189-tree-item.actor-staff>summary{background:#edf7f8!important;border-color:#cfe5e8!important}
  body.v5125-ticket-screen .v189-tree-item.internal>summary{background:#fff8e7!important;border-color:#ebd79d!important;border-radius:15px!important}
  body.v5125-ticket-screen .v189-tree-item.severity-alert>summary{background:#fff1ef!important;border-color:#edc5c0!important;border-radius:15px!important}
  body.v5125-ticket-screen .v189-tree-item.closed-event>summary{background:#eef8f2!important;border-color:#cbe3d3!important;border-radius:15px!important}
  body.v5125-ticket-screen .v189-tree-icon{width:28px!important;height:28px!important;border:0!important;border-radius:10px!important}
  body.v5125-ticket-screen .v189-tree-meta>span{align-items:center!important}
  body.v5125-ticket-screen .v189-tree-meta strong{font-size:9px!important}
  body.v5125-ticket-screen .v189-tree-meta small{font-size:8px!important;margin-left:auto!important}
  body.v5125-ticket-screen .v189-tree-meta em{font-size:8px!important;padding:3px 6px!important;margin:2px 0!important;border-radius:999px!important}
  body.v5125-ticket-screen .v189-tree-meta p{font-size:12px!important;line-height:1.42!important;color:#263d51!important;margin-top:3px!important}
  body.v5125-ticket-screen .v189-tree-chevron{font-size:13px!important;align-self:center!important}
  body.v5125-ticket-screen .v189-tree-body{
    margin:-5px 7px 0!important;padding:12px 11px 9px!important;border:1px solid #e0e7ed!important;border-top:0!important;border-radius:0 0 15px 15px!important;background:#fff!important;
  }
  body.v5125-ticket-screen .v189-tree-body p{font-size:13px!important;line-height:1.5!important;color:#20374b!important}
  body.v5125-ticket-screen .portal-sla,
  body.v5125-ticket-screen .portal-ticket-grid{margin-top:12px!important}

  /* Staff ticket actions: compact and horizontally scrollable instead of wrapping into a wall. */
  body.v5125-ticket-screen .v189-ticket-actionbar{
    display:flex!important;overflow-x:auto!important;overscroll-behavior-inline:contain!important;scroll-snap-type:x proximity!important;
    gap:7px!important;padding:5px 1px 9px!important;margin-bottom:8px!important;background:transparent!important;border:0!important;box-shadow:none!important;
  }
  body.v5125-ticket-screen .v189-ticket-actionbar>*{flex:0 0 auto!important;scroll-snap-align:start}
  body.v5125-ticket-screen .v189-action-select{min-width:142px!important}
  body.v5125-ticket-screen .v189-secondary-actions{display:flex!important;gap:5px!important;flex-wrap:nowrap!important}
  body.v5125-ticket-screen .v1814-interaction-mode{grid-template-columns:1fr!important;gap:5px!important}
  body.v5125-ticket-screen .v1814-interaction-mode label{min-height:44px!important;border-radius:13px!important}

  /* Keyboard/focus state: reduce nonessential chrome, keep composer visible. */
  body.v5125-composer-focused .v5122-client-mobile-tabbar,
  body.v5125-composer-focused .v1813-client-mobile-nav{opacity:.22!important;pointer-events:none!important;transition:opacity .15s ease!important}
  body.v5125-composer-focused .cw-composer,
  body.v5125-composer-focused .chat-ux-composer,
  body.v5125-composer-focused .v189-reply-first,
  body.v5125-composer-focused .v189-staff-reply{box-shadow:0 10px 32px rgba(13,42,66,.11)!important}
}

@media (max-width:390px){
  body.v5125-ticket-screen .v189-tree-item{width:92%!important}
  body.v5125-ticket-screen .v189-conversation-head{display:grid!important}
  body.v5125-ticket-screen .v189-tree-tools{justify-self:start!important}
  body.portal-client .client-chat-widget-root.v5122-session .cw-message-row .cw-bubble{max-width:89%!important}
}

/* ==========================================================================
   RBS Desk v5.1.31 — Mobile Polish, Motion & Accessibility
   Release 4/4 · somente mobile (<=820px)
   ========================================================================== */
@media (max-width:820px){
  html[data-rbs-mobile-polish="true"]{
    --rbs-m-motion-fast:120ms;
    --rbs-m-motion:210ms;
    --rbs-m-motion-slow:320ms;
    --rbs-m-ease-spring:cubic-bezier(.2,.78,.2,1);
    --rbs-m-focus:0 0 0 4px color-mix(in srgb,var(--rbs-m-blue) 18%,transparent);
    --rbs-vv-height:100dvh;
    scroll-behavior:smooth;
  }

  html[data-rbs-mobile-polish="true"] body{
    min-height:var(--rbs-vv-height,100dvh)!important;
    overscroll-behavior-y:none;
  }

  /* Press feedback and motion grammar */
  html[data-rbs-mobile-polish="true"] :where(
    button,.btn,.iconbtn,[role="button"],.ticket-row,.p02-customer-card,.kb-card,
    .v5122-more-row,.v5122-support-strip,.hub-card,.admin-item
  ){
    transition:
      transform var(--rbs-m-motion-fast) var(--rbs-m-ease-spring),
      box-shadow var(--rbs-m-motion) ease,
      background-color var(--rbs-m-motion) ease,
      border-color var(--rbs-m-motion) ease,
      opacity var(--rbs-m-motion-fast) ease!important;
  }
  html[data-rbs-mobile-polish="true"] :where(button,.btn,.iconbtn,[role="button"]):active{
    transform:scale(.972)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(.ticket-row,.p02-customer-card,.kb-card,.v5122-more-row,.hub-card):active{
    transform:scale(.988)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(button,.btn,.iconbtn,[role="button"],input,textarea,select,a):focus-visible{
    outline:2px solid color-mix(in srgb,var(--rbs-m-blue) 65%,#fff)!important;
    outline-offset:3px!important;
    box-shadow:var(--rbs-m-focus)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(input,textarea,select):focus-visible{
    outline-offset:1px!important;
  }

  /* Page entrance is subtle, never theatrical. */
  html[data-rbs-mobile-polish="true"] :where(.page,.ow-page,.v1813-client-stage)>:where(.page-head,.ow-ticket-toolbar,.card,.section,.ticket-list,.p02-customer-grid,.kb-grid,.v5122-more-page){
    animation:rbsMContentIn var(--rbs-m-motion) var(--rbs-m-ease-spring) both;
  }
  @keyframes rbsMContentIn{from{opacity:.72;transform:translateY(5px)}to{opacity:1;transform:none}}

  /* Sheets, toasts and floating feedback */
  html[data-rbs-mobile-polish="true"] .modal-shell.open .modal-card{
    animation:rbsMSheetIn var(--rbs-m-motion-slow) var(--rbs-m-ease-spring) both;
  }
  html[data-rbs-mobile-polish="true"] body.portal-client .client-chat-widget-root.v5122-sheet .cw-panel{
    animation:rbsMSheetIn var(--rbs-m-motion-slow) var(--rbs-m-ease-spring) both;
  }
  html[data-rbs-mobile-polish="true"] body.portal-client .client-chat-widget-root.v5122-has-activity .cw-launcher{
    animation:rbsMPillIn var(--rbs-m-motion) var(--rbs-m-ease-spring) both;
  }
  html[data-rbs-mobile-polish="true"] .toast.show{animation:rbsMToastIn var(--rbs-m-motion) var(--rbs-m-ease-spring) both;}
  @keyframes rbsMSheetIn{from{opacity:.45;transform:translateY(28px) scale(.985)}to{opacity:1;transform:none}}
  @keyframes rbsMPillIn{from{opacity:.45;transform:translateY(8px) scale(.97)}to{opacity:1;transform:none}}
  @keyframes rbsMToastIn{from{opacity:0;transform:translateY(14px) scale(.98)}to{opacity:1;transform:none}}

  /* Loading feels intentional. */
  html[data-rbs-mobile-polish="true"] :where(.skeleton,[class*="skeleton"],.portal-intake-loading){
    position:relative;
    overflow:hidden;
    background:linear-gradient(100deg,#e7edf2 18%,#f7f9fb 42%,#e7edf2 66%)!important;
    background-size:220% 100%!important;
    animation:rbsMShimmer 1.25s linear infinite!important;
  }
  @keyframes rbsMShimmer{to{background-position:-220% 0}}
  html[data-rbs-mobile-polish="true"] :where(button,.btn)[aria-busy="true"],
  html[data-rbs-mobile-polish="true"] :where(button,.btn).rbs-mobile-busy{
    position:relative!important;
    pointer-events:none!important;
    color:transparent!important;
  }
  html[data-rbs-mobile-polish="true"] :where(button,.btn)[aria-busy="true"]::after,
  html[data-rbs-mobile-polish="true"] :where(button,.btn).rbs-mobile-busy::after{
    content:"";position:absolute;width:17px;height:17px;border-radius:50%;
    border:2px solid currentColor;border-right-color:transparent;color:#fff;
    animation:rbsMSpin .7s linear infinite;
  }
  @keyframes rbsMSpin{to{transform:rotate(360deg)}}

  /* Empty/error surfaces: quieter and consistent. */
  html[data-rbs-mobile-polish="true"] :where(.empty,.portal-empty,.ow-empty-small,.nav-search-empty,.company-service-empty){
    border-radius:18px!important;
    color:var(--rbs-m-muted)!important;
    text-wrap:balance;
  }
  html[data-rbs-mobile-polish="true"] :where(.empty,.portal-empty):not(.blocked){
    background:color-mix(in srgb,var(--rbs-m-surface-2) 90%,transparent)!important;
    border:1px dashed var(--rbs-m-line)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(.banner,.portal-empty.blocked){
    box-shadow:none!important;
  }

  /* Keyboard/visual viewport aware layout. */
  html[data-rbs-mobile-polish="true"][data-rbs-keyboard="open"] body{
    --rbs-mobile-tabbar-h:0px;
  }
  html[data-rbs-mobile-polish="true"][data-rbs-keyboard="open"] :where(.v5122-client-mobile-tabbar,.v1813-client-mobile-nav,.ow-mobile-tabs){
    opacity:0!important;
    pointer-events:none!important;
    transform:translateY(18px)!important;
  }
  html[data-rbs-mobile-polish="true"][data-rbs-keyboard="open"] :where(.modal-card,.cw-panel){
    max-height:calc(var(--rbs-vv-height,100dvh) - env(safe-area-inset-top) - 8px)!important;
  }

  /* Better scrolling on horizontal controls. */
  html[data-rbs-mobile-polish="true"] :where(.toolbar,.v189-ticket-actionbar,.kb-category-chips,.ow-mobile-tabs){
    -webkit-overflow-scrolling:touch;
    overscroll-behavior-inline:contain;
    scrollbar-width:none;
  }
  html[data-rbs-mobile-polish="true"] :where(.toolbar,.v189-ticket-actionbar,.kb-category-chips,.ow-mobile-tabs)::-webkit-scrollbar{display:none}

  /* Dark mode is a real surface system, not a color inversion. */
  html[data-rbs-mobile-polish="true"].dark,
  html[data-rbs-mobile-polish="true"][data-theme="dark"]{
    --rbs-m-bg:#08131f;
    --rbs-m-surface:#0f1d2a;
    --rbs-m-surface-2:#132330;
    --rbs-m-surface-3:#172a39;
    --rbs-m-text:#dce7f0;
    --rbs-m-text-strong:#f5f9fc;
    --rbs-m-muted:#9fb0bf;
    --rbs-m-muted-2:#7f93a5;
    --rbs-m-line:#253848;
    --rbs-m-line-strong:#33495b;
    --rbs-m-blue:#70b6f0;
    --rbs-m-blue-strong:#9acdf5;
    --rbs-m-blue-soft:#112c43;
    --rbs-m-green:#65c694;
    --rbs-m-green-soft:#102f26;
    --rbs-m-amber:#f0bd58;
    --rbs-m-amber-soft:#35280f;
    --rbs-m-red:#ff8c82;
    --rbs-m-red-soft:#391b1d;
    --rbs-m-shadow-1:0 1px 1px rgba(0,0,0,.22),0 10px 28px rgba(0,0,0,.18);
    --rbs-m-shadow-2:0 18px 46px rgba(0,0,0,.28);
    --rbs-m-shadow-float:0 24px 70px rgba(0,0,0,.42);
    color-scheme:dark;
  }
  html[data-rbs-mobile-polish="true"] body.dark,
  html[data-rbs-mobile-polish="true"] body[data-theme="dark"]{
    --rbs-m-bg:#08131f;--rbs-m-surface:#0f1d2a;--rbs-m-surface-2:#132330;--rbs-m-surface-3:#172a39;
    --rbs-m-text:#dce7f0;--rbs-m-text-strong:#f5f9fc;--rbs-m-muted:#9fb0bf;--rbs-m-muted-2:#7f93a5;
    --rbs-m-line:#253848;--rbs-m-line-strong:#33495b;--rbs-m-blue:#70b6f0;--rbs-m-blue-strong:#9acdf5;
    --rbs-m-blue-soft:#112c43;--rbs-m-green:#65c694;--rbs-m-green-soft:#102f26;--rbs-m-amber:#f0bd58;
    --rbs-m-amber-soft:#35280f;--rbs-m-red:#ff8c82;--rbs-m-red-soft:#391b1d;color-scheme:dark;
  }
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(
    .card,.ticket-row,.hub-card,.kb-card,.p02-customer-card,.admin-item,.modal-card,
    .v5122-more-row,.v5122-more-group>div,.v5122-support-strip,.chat-ux-composer,
    .v189-reply-first,.v189-staff-reply,.cw-panel,.cw-composer,.filter-row,.kb-search-row
  ){
    background:var(--rbs-m-surface)!important;
    border-color:var(--rbs-m-line)!important;
    outline-color:var(--rbs-m-line)!important;
    color:var(--rbs-m-text)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(
    h1,h2,h3,strong,.ticket-row strong,.p02-customer-identity h3,.kb-card h3,.v5122-more-row strong
  ){color:var(--rbs-m-text-strong)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(
    p,small,.muted,.ticket-row small,.p02-customer-identity p,.kb-card p,.v5122-more-row small
  ){color:var(--rbs-m-muted)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(input,textarea,select,.kb-search,.p02-customers-page .ow-filterbar.one>div){
    background:var(--rbs-m-surface-2)!important;color:var(--rbs-m-text)!important;border-color:var(--rbs-m-line)!important;
  }
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) .modal-shell{background:rgba(0,0,0,.58)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) .modal-card::before{background:#526879!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) .iconbtn{background:var(--rbs-m-surface)!important;color:var(--rbs-m-text)!important;border-color:var(--rbs-m-line)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) .btn:not(.primary):not(.blue){background:var(--rbs-m-surface-2)!important;color:var(--rbs-m-text-strong)!important;border-color:var(--rbs-m-line)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(.v5122-client-mobile-tabbar,.v1813-client-mobile-nav,.ow-mobile-tabs){background:rgba(12,26,38,.88)!important;border-color:rgba(72,94,111,.58)!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) :where(.skeleton,[class*="skeleton"],.portal-intake-loading){background:linear-gradient(100deg,#152431 18%,#233747 42%,#152431 66%)!important;background-size:220% 100%!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) body.v5125-ticket-screen .v189-tree-item.actor-client>summary{background:#172431!important;border-color:#293b49!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) body.v5125-ticket-screen .v189-tree-item.actor-staff>summary{background:#123036!important;border-color:#24505a!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) body.v5125-ticket-screen .v189-tree-item.internal>summary{background:#352b14!important;border-color:#5c4b22!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) body.v5125-ticket-screen .v189-tree-item.severity-alert>summary{background:#391c1d!important;border-color:#633033!important}
  html[data-rbs-mobile-polish="true"] :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body) body.v5125-ticket-screen .v189-tree-item.closed-event>summary{background:#102f26!important;border-color:#23533f!important}

  /* High-contrast users get stronger borders without a separate theme. */
  @media (prefers-contrast:more){
    html[data-rbs-mobile-polish="true"]{--rbs-m-line:#aebfcd;--rbs-m-line-strong:#8298aa}
    html[data-rbs-mobile-polish="true"] :where(.card,.ticket-row,.kb-card,.p02-customer-card,.modal-card,.btn,input,textarea,select){border-width:2px!important}
    html[data-rbs-mobile-polish="true"] :where(p,small,.muted){color:color-mix(in srgb,var(--rbs-m-text) 78%,var(--rbs-m-muted))!important}
  }

  /* Respect platform accessibility. */
  @media (prefers-reduced-motion:reduce){
    html[data-rbs-mobile-polish="true"]{scroll-behavior:auto!important}
    html[data-rbs-mobile-polish="true"] *,
    html[data-rbs-mobile-polish="true"] *::before,
    html[data-rbs-mobile-polish="true"] *::after{
      animation-duration:.001ms!important;
      animation-iteration-count:1!important;
      transition-duration:.001ms!important;
      scroll-behavior:auto!important;
    }
    html[data-rbs-mobile-polish="true"] :where(button,.btn,.iconbtn,[role="button"],.ticket-row,.p02-customer-card,.kb-card):active{transform:none!important}
  }

  @media (forced-colors:active){
    html[data-rbs-mobile-polish="true"] :where(.btn,.iconbtn,.card,.ticket-row,.kb-card,.p02-customer-card,.modal-card){forced-color-adjust:auto;border:1px solid CanvasText!important}
    html[data-rbs-mobile-polish="true"] :where(.tag,.status){border:1px solid CanvasText!important}
  }
}

/* ===== RBS Desk v5.1.31 — Staff Mobile Navigation & Base Isolation ===== */
@media (max-width:820px){
  body.v5127-staff-mobile .client-chat-widget-root,
  body.v5127-staff-mobile #clientChatWidget{display:none!important;visibility:hidden!important;pointer-events:none!important}
  body.v5127-staff-mobile #v519AdminShortcutTop,
  body.v5127-staff-mobile #owAdminShortcut,
  body.v5127-staff-mobile #v5110AdminRail,
  body.v5127-staff-mobile #v187AdminParamsTop,
  body.v5127-staff-mobile #v187AdminParamsSide{display:none!important}

  .v5127-more-page,.v5127-kb,.v5127-kb-settings,.v5127-notifications,.v5127-admin-tools{padding:4px 0 18px;max-width:100%;min-width:0}
  .v5127-more-head,.v5127-kb-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin:4px 0 18px;padding:0 2px}
  .v5127-more-head h1,.v5127-kb-head h1{margin:4px 0 5px;font-size:clamp(28px,8vw,36px)!important;line-height:1.02;letter-spacing:-.04em}
  .v5127-more-head p,.v5127-kb-head p{margin:0;color:var(--muted,#6b7b8d);font-size:14px;line-height:1.45}
  .v5127-more-head>span,.v5127-permission{flex:0 0 auto;border:1px solid rgba(26,80,119,.14);background:rgba(232,241,248,.82);color:#1b6599;border-radius:999px;padding:8px 10px;font-size:11px;font-weight:800}
  .v5127-more-group{margin:0 0 15px}
  .v5127-more-group>header{padding:0 10px 7px;color:#587085;font-size:11px;font-weight:900;letter-spacing:.11em}
  .v5127-more-group>div,.v5127-settings-card{overflow:hidden;border:1px solid rgba(98,125,146,.18);border-radius:22px;background:rgba(255,255,255,.94);box-shadow:0 10px 26px rgba(13,39,60,.055)}
  .v5127-more-row{width:100%;min-height:73px;border:0!important;border-bottom:1px solid rgba(98,125,146,.13)!important;border-radius:0!important;background:transparent!important;padding:11px 13px!important;display:grid;grid-template-columns:42px minmax(0,1fr) auto auto;gap:11px;align-items:center;text-align:left;color:inherit;box-shadow:none!important}
  .v5127-more-row:last-child{border-bottom:0!important}
  .v5127-more-row:active{background:rgba(35,112,166,.07)!important;transform:scale(.994)}
  .v5127-more-icon{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;background:#edf4f9;color:#1d70aa}
  .v5127-more-icon svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
  .v5127-more-row>div{min-width:0}
  .v5127-more-row strong{display:block;font-size:15px;line-height:1.2;color:#13283a}
  .v5127-more-row small{display:block;margin-top:3px;font-size:11px;line-height:1.35;color:#708293}
  .v5127-more-row>b{font-size:9px;padding:5px 7px;border-radius:999px;background:#eaf4fb;color:#1d70aa}
  .v5127-more-row>i{font-style:normal;color:#8191a0;font-size:22px;font-weight:500}
  .v5127-more-note{display:grid;grid-template-columns:36px 1fr;gap:10px;align-items:start;margin:18px 2px 0;padding:13px 14px;border-radius:18px;background:rgba(225,239,248,.7);color:#496578}
  .v5127-more-note svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8}
  .v5127-more-note strong{display:block;font-size:12px;color:#234b67}
  .v5127-more-note small{display:block;margin-top:2px;font-size:10px;line-height:1.4}

  .v5127-back-more{margin:0 0 13px!important;min-height:40px!important;padding:6px 3px!important;background:transparent!important;border:0!important;box-shadow:none!important;color:#176fba!important;font-weight:800!important}
  .v5127-kb-head>.btn{flex:0 0 auto;min-height:40px!important;border-radius:13px!important}
  .v5127-kb-controls{position:sticky;top:calc(env(safe-area-inset-top) + 56px);z-index:4;padding:7px 0 9px;background:linear-gradient(to bottom,rgba(244,247,250,.98) 75%,rgba(244,247,250,0))}
  .v5127-kb-search{height:50px;display:flex;align-items:center;gap:9px;padding:0 14px;border:1px solid rgba(95,125,148,.26);border-radius:16px;background:#fff;box-shadow:0 7px 20px rgba(16,42,62,.055)}
  .v5127-kb-search svg{width:19px;height:19px;fill:none;stroke:#60778a;stroke-width:1.8}
  .v5127-kb-search input{width:100%;border:0!important;outline:0!important;background:transparent!important;font-size:16px!important;box-shadow:none!important;padding:0!important;color:#142b3e}
  .v5127-kb-chips{display:flex;gap:7px;overflow-x:auto;padding:9px 1px 1px;scrollbar-width:none;-webkit-overflow-scrolling:touch}
  .v5127-kb-chips::-webkit-scrollbar{display:none}
  .v5127-kb-chips button{flex:0 0 auto;min-height:34px;border:1px solid rgba(95,125,148,.2);border-radius:999px;background:#fff;color:#536a7d;padding:6px 11px;font-size:11px;font-weight:800}
  .v5127-kb-chips button.active{background:#12365a;color:#fff;border-color:#12365a;box-shadow:0 6px 14px rgba(18,54,90,.16)}
  .v5127-kb-state{min-height:23px;padding:3px 3px 7px;color:#758696;font-size:10px;font-weight:700}
  .v5127-kb-list{display:grid;gap:9px}
  .v5127-kb-card{width:100%;text-align:left;border:1px solid rgba(98,125,146,.16)!important;border-radius:18px!important;background:#fff!important;padding:14px 15px!important;box-shadow:0 7px 20px rgba(13,39,60,.045)!important;color:inherit}
  .v5127-kb-card:active{transform:scale(.995);background:#f9fbfd!important}
  .v5127-kb-card>div{display:flex;align-items:center;gap:7px;margin-bottom:7px}
  .v5127-kb-card>div>span{color:#1e70aa;font-size:10px;font-weight:900;letter-spacing:.06em;text-transform:uppercase}
  .v5127-kb-card em{margin-left:auto;padding:4px 7px;border-radius:999px;font-size:8px;font-style:normal;font-weight:900;background:#eef3f7;color:#637686}
  .v5127-kb-card em[data-status="published"]{background:#e8f7f0;color:#14704d}
  .v5127-kb-card em[data-status="review"]{background:#fff4da;color:#966a10}
  .v5127-kb-card>strong{display:block;font-size:15px;line-height:1.25;color:#13283a}
  .v5127-kb-card>p{margin:5px 0 8px;font-size:12px;line-height:1.4;color:#667b8c;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
  .v5127-kb-card>small{font-size:9px;color:#8a98a5}
  .v5127-kb-skeleton{display:grid;gap:10px}
  .v5127-kb-skeleton article{height:116px;border-radius:18px;background:#fff;border:1px solid rgba(98,125,146,.12);padding:15px}
  .v5127-kb-skeleton i,.v5127-kb-skeleton b,.v5127-kb-skeleton span{display:block;border-radius:8px;background:linear-gradient(90deg,#eef2f5,#f8fafb,#eef2f5);background-size:200% 100%;animation:v5127Shimmer 1.25s linear infinite}
  .v5127-kb-skeleton i{width:75px;height:12px}.v5127-kb-skeleton b{width:78%;height:18px;margin-top:12px}.v5127-kb-skeleton span{width:94%;height:10px;margin-top:9px}.v5127-kb-skeleton span:last-child{width:57%}
  @keyframes v5127Shimmer{to{background-position:-200% 0}}
  .v5127-empty{padding:28px 18px;text-align:center;border-radius:18px;background:#fff;color:#6d8090}.v5127-empty strong{display:block;color:#243d50}.v5127-empty span{display:block;margin-top:4px;font-size:11px}
  .v5127-kb-retry{width:100%;margin-top:10px}

  .v5127-kb-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px;margin:0 0 12px}
  .v5127-kb-kpis article{min-width:0;padding:11px 8px;border:1px solid rgba(98,125,146,.15);border-radius:16px;background:#fff;text-align:center}
  .v5127-kb-kpis small{display:block;font-size:8px;color:#718495;text-transform:uppercase;font-weight:900;letter-spacing:.04em}.v5127-kb-kpis strong{display:block;margin-top:3px;font-size:20px;color:#13283a}
  .v5127-setting-actions{display:grid;grid-template-columns:1fr 1fr 1fr;gap:7px;margin:0 0 14px}.v5127-setting-actions .btn{min-width:0!important;padding:8px!important;font-size:11px!important}
  .v5127-settings-card{margin:0 0 13px;padding:15px}
  .v5127-settings-card>header{margin:0 0 11px}.v5127-settings-card>header h2{margin:2px 0;font-size:18px!important}.v5127-settings-card>header p{margin:0;color:#718293;font-size:11px}
  .v5127-category-list{display:grid;gap:7px}.v5127-category-list article{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:9px;align-items:center;padding:10px;border:1px solid rgba(98,125,146,.13);border-radius:15px;background:#fbfcfd}.v5127-category-icon{width:38px;height:38px;border-radius:12px;background:#edf4f9;color:#1d70aa;display:grid;place-items:center;font-weight:900}.v5127-category-list article>div strong{display:block;font-size:13px}.v5127-category-list article>div small{display:block;margin-top:2px;font-size:9px;color:#748696}.v5127-category-list article>.status{grid-column:3}.v5127-category-list article>button{min-height:34px;border-radius:11px;border:1px solid #d4e0e9;background:#fff;font-size:10px;font-weight:800}.v5127-category-list article>button:first-of-type{grid-column:2}.v5127-category-list article>button.danger{color:#a52a27;border-color:#efcfcd}
  .v5127-mini-loading{padding:18px;color:#6d8090;text-align:center}
  .v5127-config-shortcuts{display:grid;gap:7px}.v5127-config-shortcuts button{display:flex;align-items:center;justify-content:space-between;min-height:45px;border:0;border-top:1px solid rgba(98,125,146,.12);background:transparent;color:#18364e;text-align:left;font-weight:800}.v5127-config-shortcuts button:first-child{border-top:0}.v5127-config-shortcuts i{font-style:normal;font-size:20px;color:#7b8d9c}

  .v5127-pref-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 1px;border-top:1px solid rgba(98,125,146,.12)}.v5127-pref-row:first-of-type{border-top:0}.v5127-pref-row>div{min-width:0}.v5127-pref-row strong{display:block;font-size:13px}.v5127-pref-row small{display:block;margin-top:2px;font-size:9px;line-height:1.35;color:#778897}.v5127-pref-row input[type="checkbox"]{width:44px!important;height:26px!important;accent-color:#176fba;flex:0 0 auto}
  .v5127-volume{padding:12px 1px 4px;border-top:1px solid rgba(98,125,146,.12)}.v5127-volume label{display:flex;justify-content:space-between;font-size:11px;font-weight:800}.v5127-volume input{width:100%;margin-top:10px}.v5127-notif-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:12px 0}.v5127-notif-actions .btn{min-width:0!important;font-size:10px!important;padding:8px!important}

  .v5127-admin-tools>.v1812-admin{margin-top:4px}
  .v5127-admin-tools .v1812-admin-head{padding-top:0!important}

  body.v5127-staff-mobile .ow-mobile-nav{grid-template-columns:repeat(5,minmax(0,1fr))!important}
  body.v5127-staff-mobile .ow-mobile-nav button[data-ow-nav="more"] svg{fill:currentColor!important;stroke:none!important}
}

@media (max-width:820px) and (prefers-reduced-motion:reduce){
  .v5127-kb-skeleton i,.v5127-kb-skeleton b,.v5127-kb-skeleton span{animation:none!important}
  .v5127-more-row,.v5127-kb-card{transition:none!important}
}

@media (max-width:820px){
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-more-group>div,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-settings-card,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-card,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-search,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-kpis article{background:#122536!important;border-color:#2b4356!important;color:#e6edf3!important}
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-more-row strong,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-card>strong,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-kpis strong{color:#eef5fa!important}
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-more-row small,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-card>p,
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-head p{color:#a9b8c4!important}
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-search input{color:#eef5fa!important}
  :where(body.dark,body[data-theme="dark"],[data-theme="dark"] body).v5127-staff-mobile .v5127-kb-controls{background:linear-gradient(to bottom,rgba(11,27,40,.98) 75%,rgba(11,27,40,0))!important}
}


/* ===== v5.1.31 Desktop Knowledge & Reporting Architecture ===== */
@media (min-width:821px){
.v5130-page{padding:28px 30px 56px;max-width:1440px;margin:0 auto;color:var(--text,#172536)}
.v5130-head{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:24px}.v5130-head h1{font-size:32px;line-height:1.12;margin:4px 0 7px}.v5130-head p{margin:0;color:var(--muted,#65788c);font-size:15px;max-width:780px}
.v5130-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.v5130-tile{appearance:none;border:1px solid #dce5ed;background:#fff;border-radius:18px;min-height:120px;padding:20px;display:grid;grid-template-columns:48px 1fr auto auto;gap:14px;align-items:center;text-align:left;color:#14263a;cursor:pointer;box-shadow:0 8px 24px rgba(27,55,80,.045);transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.v5130-tile:hover{transform:translateY(-1px);border-color:#9fc0dc;box-shadow:0 12px 30px rgba(27,55,80,.09)}.v5130-tile-icon{width:48px;height:48px;border-radius:15px;background:#edf5fb;color:#126aa8;display:grid;place-items:center}.v5130-tile-icon svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.8}.v5130-tile strong{display:block;font-size:17px;margin-bottom:5px}.v5130-tile small{display:block;color:#667b8f;line-height:1.4}.v5130-tile em{font-style:normal;font-size:10px;font-weight:800;letter-spacing:.08em;color:#1c6fa9;background:#edf6fc;padding:6px 8px;border-radius:999px}.v5130-tile>i{font-style:normal;color:#8092a3;font-size:24px}
.v5130-performance-note{margin-top:18px;border:1px solid #dbe8f1;background:#f7fbfe;border-radius:15px;padding:14px 16px;display:flex;gap:10px;align-items:center}.v5130-performance-note b{color:#125f93}.v5130-performance-note span{color:#61778a}
.v5130-search{height:48px;border:1px solid #cfdce7;background:#fff;border-radius:14px;display:flex;align-items:center;gap:10px;padding:0 14px;margin-bottom:14px;max-width:760px}.v5130-search svg{width:20px;height:20px;fill:none;stroke:#5f7488;stroke-width:1.8}.v5130-search input{border:0;outline:0;background:transparent;width:100%;font-size:15px;color:#14263a}.v5130-chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}.v5130-chips button{border:1px solid #d4e0e9;background:#fff;color:#486074;border-radius:999px;padding:8px 12px;cursor:pointer}.v5130-chips button.active{background:#0c3557;color:#fff;border-color:#0c3557}
.v5130-article-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.v5130-article-grid>button{border:1px solid #dfe7ee;background:#fff;border-radius:16px;padding:18px;display:flex;justify-content:space-between;gap:16px;text-align:left;cursor:pointer;color:#172536}.v5130-article-grid small{color:#1e70a7;font-weight:800}.v5130-article-grid strong{display:block;font-size:17px;margin:5px 0}.v5130-article-grid p{margin:0;color:#65798c;line-height:1.45}.v5130-skeleton{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.v5130-skeleton i{height:120px;border-radius:16px;background:linear-gradient(90deg,#edf2f6,#f8fafc,#edf2f6);background-size:220% 100%;animation:v5130sh 1.2s linear infinite}@keyframes v5130sh{to{background-position:-220% 0}}
.v5130-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.v5130-kpis>div{background:#fff;border:1px solid #dfe7ee;border-radius:16px;padding:16px}.v5130-kpis small{display:block;color:#6b7d8d}.v5130-kpis strong{font-size:27px;display:block;margin-top:4px}.v5130-list{background:#fff;border:1px solid #dfe7ee;border-radius:17px;overflow:hidden}.v5130-list-row{display:flex;align-items:center;gap:14px;padding:15px 18px;border-bottom:1px solid #edf1f4}.v5130-list-row:last-child{border-bottom:0}.v5130-list-row>div{flex:1}.v5130-list-row small{display:block;color:#6d7f90;margin-top:3px}
.v5130-report-library{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.v5130-report-library>button{border:1px solid #dfe7ee;background:#fff;border-radius:17px;padding:18px;display:grid;grid-template-columns:42px 1fr auto;gap:14px;align-items:center;text-align:left;cursor:pointer;color:#172536}.v5130-report-library>button>span{width:42px;height:42px;border-radius:13px;background:#edf5fb;color:#146ba5;display:grid;place-items:center}.v5130-report-library svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8}.v5130-report-library strong{display:block;font-size:16px}.v5130-report-library small{display:block;color:#64798d;margin:4px 0}.v5130-report-library em{font-style:normal;color:#1f6f9f;font-size:11px;font-weight:800}.v5130-report-library>button>i{font-style:normal;font-size:23px;color:#8192a2}
}
@media (prefers-color-scheme:dark) and (min-width:821px){body:not([data-theme="light"]) .v5130-tile,body:not([data-theme="light"]) .v5130-search,body:not([data-theme="light"]) .v5130-article-grid>button,body:not([data-theme="light"]) .v5130-kpis>div,body:not([data-theme="light"]) .v5130-list,body:not([data-theme="light"]) .v5130-report-library>button{background:#12283a;border-color:#28465e;color:#edf5fb}body:not([data-theme="light"]) .v5130-head p,body:not([data-theme="light"]) .v5130-tile small,body:not([data-theme="light"]) .v5130-article-grid p,body:not([data-theme="light"]) .v5130-list-row small,body:not([data-theme="light"]) .v5130-report-library small{color:#a7bac9}body:not([data-theme="light"]) .v5130-performance-note{background:#10283a;border-color:#294a62}body:not([data-theme="light"]) .v5130-search input{color:#edf5fb}}


/* ===== v5.1.31 · Desktop Reporting & Navigation Fix ===== */
@media (min-width:821px){
.v5131-back,.v5130-page>.back,.mg12-page>.back{appearance:none!important;border:1px solid #d7e1ea!important;background:#fff!important;color:#183047!important;border-radius:12px!important;min-height:42px!important;padding:0 14px!important;display:inline-flex!important;align-items:center!important;gap:8px!important;font-weight:750!important;font-size:13px!important;text-decoration:none!important;cursor:pointer!important;box-shadow:0 3px 10px rgba(23,48,71,.05)!important;margin:0 0 18px!important;transition:background .15s ease,border-color .15s ease,transform .15s ease!important}.v5131-back:hover,.v5130-page>.back:hover,.mg12-page>.back:hover{background:#f5f9fc!important;border-color:#9fbbcf!important;transform:translateX(-1px)}.v5131-back svg,.v5130-page>.back svg,.mg12-page>.back svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2}.v5131-report-head{align-items:flex-end}.v5131-report-actions{display:flex;align-items:end;gap:10px}.v5131-report-actions label{font-size:11px;font-weight:800;color:#667b8f;display:grid;gap:5px}.v5131-report-actions select{min-width:120px;height:42px;border:1px solid #d9e3eb;border-radius:11px;background:#fff;padding:0 11px;color:#183047}.v5131-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin:18px 0}.v5131-kpis>div{border:1px solid #dce6ed;background:#fff;border-radius:15px;padding:14px}.v5131-kpis small{display:block;color:#6a7e91;font-weight:700;margin-bottom:7px}.v5131-kpis strong{font-size:23px;color:#142b40}.v5131-report-toolbar{display:flex;justify-content:space-between;gap:18px;align-items:center;margin:12px 0}.v5131-report-toolbar>div:first-child{display:grid;gap:2px}.v5131-report-toolbar span{font-size:12px;color:#738698}.v5131-report-toolbar>div:last-child{display:flex;gap:8px}.v5131-report-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(320px,.6fr);gap:14px}.v5131-panel{border:1px solid #dce6ed;background:#fff;border-radius:17px;padding:18px;box-shadow:0 7px 22px rgba(25,55,78,.04)}.v5131-panel>header{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px}.v5131-panel h2{margin:0;font-size:17px}.v5131-panel header span{font-size:12px;color:#718496}.v5131-bars{display:grid;gap:10px}.v5131-bars>button{border:0;background:transparent;padding:0;display:grid;gap:5px;text-align:left;cursor:pointer}.v5131-bars>button>div{display:flex;justify-content:space-between;gap:12px;font-size:12px}.v5131-bars>button>div strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:75%}.v5131-bars>button>div span{color:#657b8e;font-weight:700}.v5131-bars em{height:8px;border-radius:999px;background:#edf2f6;overflow:hidden}.v5131-bars em i{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,#176ca7,#2b94c9)}.v5131-compare{display:grid;grid-template-columns:1fr 1fr;gap:10px}.v5131-compare>div{background:#f6f9fb;border-radius:12px;padding:12px;display:grid;gap:3px}.v5131-compare small,.v5131-compare em{font-size:11px;color:#728597;font-style:normal}.v5131-compare strong{font-size:20px}.v5131-table-panel{margin-top:14px}.v5131-table-wrap{overflow:auto;border:1px solid #e1e8ee;border-radius:13px}.v5131-table{border-collapse:collapse;width:100%;min-width:950px}.v5131-table th,.v5131-table td{padding:11px 12px;border-bottom:1px solid #edf1f4;text-align:right;font-size:12px}.v5131-table th:first-child,.v5131-table td:first-child{text-align:left}.v5131-table th{background:#f6f9fb;color:#5d7487;font-size:11px;letter-spacing:.03em}.v5131-sla{font-weight:850}.v5131-sla.ok{color:#087b52}.v5131-sla.warn{color:#a76c00}.v5131-sla.bad{color:#b52c2c}.v5131-detail{border:0;background:#edf5fb;color:#126ca9;font-weight:800;border-radius:9px;padding:7px 10px;cursor:pointer}.v5131-report-skeleton{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:18px 0}.v5131-report-skeleton i{height:82px;border-radius:14px;background:linear-gradient(90deg,#eef2f5 25%,#f7f9fb 37%,#eef2f5 63%);background-size:400% 100%;animation:v5131Shimmer 1.2s infinite}@keyframes v5131Shimmer{0%{background-position:100% 0}100%{background-position:0 0}}.v5131-kb-ranking{display:grid}.v5131-kb-ranking>div{display:grid;grid-template-columns:32px 1fr auto;gap:12px;align-items:center;padding:12px 4px;border-bottom:1px solid #edf1f4}.v5131-kb-ranking>div>b{width:28px;height:28px;border-radius:9px;background:#edf5fb;color:#176da6;display:grid;place-items:center}.v5131-kb-ranking strong,.v5131-kb-ranking small{display:block}.v5131-kb-ranking small{color:#6b8092;margin-top:3px}.v5131-kb-ranking em{font-style:normal;font-size:11px;font-weight:800;color:#176da6;background:#edf5fb;padding:6px 8px;border-radius:999px}
}
@media (prefers-color-scheme:dark) and (min-width:821px){body:not([data-theme="light"]) .v5131-back,body:not([data-theme="light"]) .v5130-page>.back,body:not([data-theme="light"]) .mg12-page>.back,body:not([data-theme="light"]) .v5131-kpis>div,body:not([data-theme="light"]) .v5131-panel,body:not([data-theme="light"]) .v5131-report-actions select{background:#12283a!important;border-color:#29465d!important;color:#edf5fb!important}body:not([data-theme="light"]) .v5131-kpis strong,body:not([data-theme="light"]) .v5131-panel h2{color:#edf5fb}body:not([data-theme="light"]) .v5131-compare>div,body:not([data-theme="light"]) .v5131-table th{background:#102236}body:not([data-theme="light"]) .v5131-table td,body:not([data-theme="light"]) .v5131-table th{border-color:#284259;color:#dce8f1}}

/* ===== RBS Desk v5.1.32 — Canonical Light/Dark Theme + Dashboard Recovery ===== */
html[data-theme="light"]{color-scheme:light;--bg:#F4F7FA;--card:#FFFFFF;--line:#DDE6EE;--text:#102235;--muted:#667789;--shadow:0 12px 34px rgba(21,46,73,.08)}
html[data-theme="dark"]{color-scheme:dark;--bg:#08121C;--card:#101D29;--line:#263A4A;--text:#F1F6F9;--muted:#A7B6C3;--shadow:0 16px 36px rgba(0,0,0,.26)}
html[data-theme="dark"],html[data-theme="dark"] body{background:#08121C!important;color:#F1F6F9!important}
html[data-theme="dark"] [data-rbs-startup]{background:#08121C!important;color:#F1F6F9!important}
html[data-theme="dark"] [data-rbs-startup] small,html[data-theme="dark"] [data-rbs-startup] p{color:#A7B6C3!important}
html[data-theme="dark"] [data-rbs-startup] div[style*="background:#E7EDF3"]{background:#172635!important}
html[data-theme="dark"] :where(h1,h2,h3,h4,.brand strong,.ticket-row strong,.hub-card strong,.metric strong,.admin-item strong,.section-head h2,.modal-card h2,.v5130-tile strong,.v5131-panel h2,.v5131-kpis strong,.mg12-card h2,.mg12-kpi strong,.mg12-mini strong,.mg12-score strong){color:#F1F6F9!important}
html[data-theme="dark"] :where(p,small,.muted,.brand small,.ticket-row small,.metric small,.section-head span,.hub-card small,.v5130-head p,.v5130-tile small,.v5131-panel header span,.v5131-report-toolbar span,.v5131-kpis small,.mg12-card-head span,.mg12-mini small,.mg12-score span){color:#A7B6C3!important}
html[data-theme="dark"] :where(.card,.section,.ticket-row,.hub-card,.admin-item,.modal-card,.v5130-tile,.v5130-search,.v5130-article-grid>button,.v5130-kpis>div,.v5130-list,.v5130-report-library>button,.v5131-kpis>div,.v5131-panel,.mg12-card,.mg12-kpi,.mg12-mini,.mg12-hub button,.mg12-saved-item,.ux-density-card,.rbs-theme-card){background:#101D29!important;border-color:#263A4A!important;color:#F1F6F9!important;box-shadow:0 12px 26px rgba(0,0,0,.16)!important}
html[data-theme="dark"] :where(input,textarea,select,.field input,.field textarea,.field select,.filter-row input,.filter-row select,.v5131-report-actions select,.mg12-period,.mg12-dim-tabs button){background:#0C1823!important;border-color:#2B4153!important;color:#F1F6F9!important}
html[data-theme="dark"] :where(input,textarea)::placeholder{color:#758897!important}
html[data-theme="dark"] :where(.btn,.iconbtn,.density-toggle,.v5131-back,.v5130-page>.back,.mg12-page>.back){background:#122231!important;border-color:#2B4153!important;color:#EAF2F7!important}
html[data-theme="dark"] :where(.btn.primary,.btn.blue){background:#176BBA!important;border-color:#2A84CF!important;color:#FFFFFF!important}
html[data-theme="dark"] .bottom-nav,html[data-theme="dark"] .ow-mobile-tabbar,html[data-theme="dark"] .v5122-tabbar{background:rgba(10,22,32,.94)!important;border-color:#2A3D4C!important;color:#EAF2F7!important}
html[data-theme="dark"] .bottom-nav button.active,html[data-theme="dark"] .ow-mobile-tabbar button.active,html[data-theme="dark"] .v5122-tabbar button.active{background:#16334A!important;color:#EAF4FC!important}
html[data-theme="dark"] :where(.topbar,.ow-topbar,.ws-rail,.ws-sidebar,.ow-desktop-rail,.ow-desktop-sidebar){background:#0B1722!important;border-color:#233747!important;color:#F1F6F9!important}
html[data-theme="dark"] :where(.ws-main,.page,.ow-main,.ow-content){background:#08121C!important;color:#F1F6F9!important}
html[data-theme="dark"] .login-wrap{background:radial-gradient(circle at top right,#102C43 0,transparent 38%),linear-gradient(160deg,#07111A,#0B1722)!important}
html[data-theme="dark"] .login-card{background:#101D29!important;border-color:#2A3F50!important;color:#F1F6F9!important}
html[data-theme="dark"] :where(.banner){background:#102638!important;border-color:#2A4A61!important}html[data-theme="dark"] .banner.warn{background:#2B2414!important;border-color:#66532A!important}html[data-theme="dark"] .banner.danger{background:#311B1D!important;border-color:#71383B!important}
html[data-theme="dark"] :where(.tag,.mg12-chip){background:#172837!important;color:#C7D6E1!important}html[data-theme="dark"] :where(.tag.open,.mg12-chip.ok){background:#123B34!important;color:#8DE2BE!important}html[data-theme="dark"] :where(.tag.waiting_customer,.mg12-chip.warn){background:#392F17!important;color:#F0CC72!important}html[data-theme="dark"] :where(.tag.urgent,.mg12-chip.err){background:#3A1E21!important;color:#FFAAA4!important}
html[data-theme="dark"] :where(.v5131-table-wrap,.mg12-table-wrap){border-color:#294152!important}html[data-theme="dark"] :where(.v5131-table th,.mg12-table th){background:#0D1A25!important;color:#AFC0CD!important;border-color:#263A4A!important}html[data-theme="dark"] :where(.v5131-table td,.mg12-table td){color:#E7EEF3!important;border-color:#223645!important}html[data-theme="dark"] .mg12-table tbody tr:hover{background:#112332!important}
html[data-theme="dark"] :where(.v5131-compare>div,.v5132-mini-grid>div){background:#0C1823!important;color:#F1F6F9!important}
html[data-theme="dark"] :where(.skeleton,.v5131-report-skeleton i){background:linear-gradient(90deg,#162431 25%,#213241 37%,#162431 63%)!important;background-size:400% 100%!important}
html[data-theme="dark"] .modal-shell{background:rgba(2,8,13,.66)!important}
html[data-theme="dark"] .ux-segmented{background:#0C1823!important}html[data-theme="dark"] .ux-segmented button{color:#9FB0BD!important}html[data-theme="dark"] .ux-segmented button.active{background:#1A3042!important;color:#F4F8FB!important;box-shadow:none!important}
html[data-theme="light"] .rbs-theme-card{background:#F8FAFC!important}
.rbs-theme-card{margin-top:14px}.rbs-theme-segmented{grid-template-columns:repeat(3,1fr)!important}
.v5132-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin:18px 0}.v5132-kpis>article{background:var(--card);border:1px solid var(--line);border-radius:15px;padding:14px;box-shadow:var(--shadow)}.v5132-kpis small,.v5132-kpis span{display:block;color:var(--muted);font-size:11px}.v5132-kpis strong{display:block;font-size:24px;color:var(--text);margin:6px 0 4px}.v5132-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:14px}.v5132-mini-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.v5132-mini-grid>div{background:#F6F9FB;border-radius:12px;padding:13px}.v5132-mini-grid small{display:block;color:var(--muted);font-size:11px}.v5132-mini-grid strong{display:block;color:var(--text);font-size:22px;margin-top:5px}.v5132-partial-note{margin-top:12px;border-radius:10px;padding:10px 12px;background:#FFF8E7;color:#7C5900;font-size:11px;border:1px solid #E9D49B}
html[data-theme="dark"] .v5132-partial-note{background:#2B2414!important;color:#F0CC72!important;border-color:#66532A!important}
@media(max-width:1180px){.v5132-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.v5132-dashboard-grid{grid-template-columns:1fr}}
@media(max-width:820px){.v5132-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.v5132-dashboard-grid{grid-template-columns:1fr}}


/* Theme authority moved to visual-system-v5.1.36.css. */