/* RBS Desk v1.8.4 — Chat → Chamado */
.s14-ticket-pane{display:grid!important;grid-template-rows:auto minmax(0,1fr)!important;overflow:hidden}
.s14-ticket-content{min-height:0;overflow:auto;background:#fff;overscroll-behavior:contain}
.s14-conversation{overflow:visible!important;min-height:auto!important;padding-bottom:12px!important}
.s14-ticket-origin{display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;align-items:center;border:1px solid #cfe2f1;background:#f2f8fd;border-radius:14px;padding:10px 12px;margin:0 0 14px;color:#153a5d}
.s14-ticket-origin>span{width:34px;height:34px;border-radius:11px;background:#ddecf8;display:grid;place-items:center;font-weight:900}.s14-ticket-origin strong,.s14-ticket-origin small{display:block}.s14-ticket-origin strong{font-size:12px}.s14-ticket-origin small{font-size:10px;color:#65798b;margin-top:2px}
.s14-ticket-timeline{display:grid;gap:9px}.s14-ticket-message{margin:0!important;border-radius:14px}.s14-ticket-message.from-client{margin-right:8%!important;border-left:3px solid #2575b8}.s14-ticket-message.from-team:not(.internal){margin-left:8%!important;border-left:3px solid #2e8b57}.s14-ticket-message.internal{margin-left:4%!important;margin-right:4%!important;border:1px dashed #d5b96a!important;background:#fff9e9!important}.s14-ticket-message p{white-space:pre-wrap;overflow-wrap:anywhere}.s14-ticket-message footer{display:flex;gap:6px;margin-top:7px}.s14-ticket-message footer span{font-size:9px;font-weight:750;color:#738392;background:#eef2f5;border-radius:999px;padding:3px 7px}.s14-ticket-message.internal footer span{background:#f4e7b9;color:#796229}
.s14-composer-tools{padding:10px 16px 0;background:#fff;border-top:1px solid var(--line);margin:0!important}.s14-ticket-composer{position:relative!important;bottom:auto!important;background:#fff!important;border-top:0!important;padding-top:10px!important}.s14-ticket-composer textarea:focus{outline:2px solid rgba(23,107,186,.18);border-color:#6ba4d2}
.s14-ticket-actions-block{border-top:1px solid var(--line);padding:14px 16px;background:#f9fbfd}.s14-section-label span{font-size:9px;font-weight:850;letter-spacing:.08em;color:var(--muted)}.s14-ticket-actions-block .prod-quick-actions{margin:9px 0 8px;display:flex;gap:7px;flex-wrap:wrap}.s14-secondary-actions{display:flex;gap:7px;flex-wrap:wrap}.s14-secondary-actions .btn{min-height:38px}
.s14-ticket-support{display:grid;gap:12px;padding:14px 16px 22px;background:#f5f7f9;border-top:1px solid var(--line)}.s14-ticket-support>.cp-ticket-strip,.s14-ticket-support>.collab-panel{margin:0!important}.s14-ticket-head-main{min-width:0}.s14-requester{margin:7px 0 9px}.s14-fallback-avatar{width:38px;height:38px;border-radius:50%;background:#e9f2fa;color:#176bba;display:grid;place-items:center;font-size:11px;font-weight:900}
.s14-theme-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.s14-subject-preview{border:1px solid #cfe1ee;background:#f5faff;border-radius:13px;padding:11px 12px;margin:10px 0 14px}.s14-subject-preview small,.s14-subject-preview strong{display:block}.s14-subject-preview small{font-size:9px;letter-spacing:.08em;font-weight:850;color:#678}.s14-subject-preview strong{font-size:13px;color:#102b46;margin-top:4px}.s14-convert-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:10px 0}.s14-convert-stats span{border:1px solid var(--line);border-radius:11px;padding:9px;text-align:center;font-size:10px;color:var(--muted)}.s14-convert-stats b{display:block;font-size:17px;color:var(--navy)}
@media(max-width:760px){.s14-ticket-header{padding:10px 12px!important}.s14-ticket-header h1{font-size:17px!important}.s14-ticket-content{padding-bottom:max(8px,env(safe-area-inset-bottom))}.s14-conversation{padding:12px!important}.s14-ticket-composer{padding:10px 12px 12px!important}.s14-ticket-composer textarea{min-height:92px!important;font-size:16px!important}.s14-ticket-actions-block{padding:12px}.s14-ticket-actions-block .prod-quick-actions,.s14-secondary-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.s14-ticket-actions-block .btn{justify-content:center;width:100%}.s14-ticket-support{padding:12px 10px 20px}.s14-ticket-message.from-client{margin-right:3%!important}.s14-ticket-message.from-team:not(.internal){margin-left:3%!important}.s14-theme-row{grid-template-columns:1fr}.s14-theme-row .btn{width:100%}.s14-convert-stats{grid-template-columns:1fr 1fr 1fr}.s14-convert-stats span{padding:7px 4px}}