/* RBS Desk v1.8.8 — feedback: fila, timeline árvore e administração */
.v188-client-queue-tools{display:grid;gap:12px;margin:14px 0 16px}.v188-status-chips{display:flex;gap:8px;overflow-x:auto;padding:2px 1px 5px;scrollbar-width:none;-webkit-overflow-scrolling:touch}.v188-status-chips::-webkit-scrollbar{display:none}.v188-status-chips button{border:1px solid var(--line,#d9e3ec);background:#fff;color:var(--muted,#607287);border-radius:999px;padding:9px 12px;display:flex;align-items:center;gap:8px;white-space:nowrap;font:inherit;font-weight:700}.v188-status-chips button b{min-width:22px;height:22px;border-radius:999px;background:#eef3f7;color:#53687a;display:grid;place-items:center;font-size:11px}.v188-status-chips button.active{border-color:#93c9f7;background:#eaf5ff;color:#1267aa}.v188-status-chips button.active b{background:#fff;color:#1267aa}.v188-ticket-groups{display:grid;gap:14px}.v188-client-status-group{display:grid;gap:9px}.v188-client-status-group>header{display:flex;align-items:center;justify-content:space-between;padding:0 4px}.v188-client-status-group>header>div{display:flex;align-items:center;gap:8px}.v188-client-status-group>header strong{font-size:14px;color:var(--navy,#102235)}.v188-client-status-group>header b{font-size:12px;background:#eaf0f5;border-radius:999px;padding:4px 8px;color:#607287}.v188-client-status-list{display:grid;gap:10px}.v188-status-dot{width:9px;height:9px;border-radius:999px;background:#9bacbb}.v188-status-dot.open{background:#1684d6}.v188-status-dot.pending{background:#e4a11b}.v188-status-dot.waiting_customer{background:#df7446}.v188-status-dot.resolved{background:#39a66d}.v188-status-dot.closed{background:#7a8b99}

.v188-conversation-head{align-items:flex-start}.v188-conversation-head small{display:block;color:#708195;margin-top:4px;font-size:12px}.v188-tree-actions{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0 14px}.v188-tree-actions .rbs-ui-btn{min-height:38px}.v188-tree{display:grid;gap:12px}.v188-tree-group{border:1px solid #dce6ee;border-radius:16px;background:#fbfdff;overflow:hidden}.v188-tree-group>summary{list-style:none;cursor:pointer;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 14px}.v188-tree-group>summary::-webkit-details-marker{display:none}.v188-tree-group>summary>span:first-child{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:#edf5fc;color:#1974b9}.v188-tree-group.chat>summary>span:first-child{background:#f0f2f5;color:#5d7081}.v188-tree-group>summary svg{width:19px;height:19px}.v188-tree-group>summary div{min-width:0}.v188-tree-group>summary strong{display:block;color:#102235;font-size:14px}.v188-tree-group>summary small{display:block;color:#708195;font-size:11px;margin-top:2px}.v188-tree-group>summary>b{min-width:28px;height:28px;border-radius:999px;display:grid;place-items:center;background:#e8eef3;color:#53697b;font-size:11px}.v188-tree-group[open]>summary{border-bottom:1px solid #e2eaf0;background:#f7fbfe}.v188-tree-children{position:relative;padding:10px 10px 12px 22px;display:grid;gap:8px}.v188-tree-children:before{content:"";position:absolute;left:16px;top:0;bottom:14px;width:2px;background:#dfe8ef}.v188-tree-message{position:relative;border:1px solid #e1e8ee;border-radius:14px;background:#fff;overflow:hidden}.v188-tree-message:before{content:"";position:absolute;left:-8px;top:22px;width:8px;height:2px;background:#dfe8ef}.v188-tree-message>summary{list-style:none;cursor:pointer;display:grid;grid-template-columns:30px minmax(0,1fr) 22px;gap:9px;align-items:start;padding:11px 12px}.v188-tree-message>summary::-webkit-details-marker{display:none}.v188-tree-rail{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:#eef6fd;color:#1472b8}.v188-tree-message.chat .v188-tree-rail{background:#f1f3f5;color:#647789}.v188-tree-rail svg{width:15px;height:15px}.v188-tree-summary{min-width:0}.v188-tree-summary>span{display:flex;align-items:center;justify-content:space-between;gap:8px}.v188-tree-summary strong{font-size:13px;color:#12263a;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.v188-tree-summary small{font-size:10px;color:#7a8a98;white-space:nowrap}.v188-tree-summary em{display:inline-block;font-style:normal;font-size:10px;font-weight:800;color:#547086;background:#eef3f7;border-radius:999px;padding:3px 7px;margin-top:4px}.v188-tree-message.ticket .v188-tree-summary em{color:#126caf;background:#eaf5ff}.v188-tree-summary p{margin:6px 0 0;color:#67798a;font-size:12px;line-height:1.4;overflow-wrap:anywhere}.v188-tree-chevron{color:#65798b;font-size:18px;line-height:1;transition:transform .16s ease}.v188-tree-message[open] .v188-tree-chevron{transform:rotate(180deg)}.v188-tree-body{border-top:1px solid #edf1f4;padding:12px 14px 14px 50px;background:#fff}.v188-tree-body p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;color:#22384c;font-size:13px;line-height:1.6}.v188-tree-message.mine{background:#f8fcff}.v188-tree-message.mine .v188-tree-body{background:#f8fcff}

.v188-ow-toolbar .ow-page-title p{margin:4px 0 0;color:#718294;font-size:12px}.v188-ow-filterbar{grid-template-columns:minmax(260px,1.5fr) repeat(5,minmax(150px,1fr));align-items:center}.v188-staff-groups{display:grid;gap:16px}.v188-staff-group{border:1px solid #dce6ee;border-radius:16px;background:#fff;overflow:hidden}.v188-staff-group>header{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;background:#f7fafc;border-bottom:1px solid #e4ebf0}.v188-staff-group>header strong{display:block;color:#102235;font-size:14px}.v188-staff-group>header small{display:block;color:#748596;font-size:11px;margin-top:2px}.v188-staff-group>header>b{min-width:30px;height:30px;border-radius:999px;background:#e9f1f7;color:#48677f;display:grid;place-items:center;font-size:11px}.v188-staff-group .ow-ticket-table{border:0;border-radius:0}

@media(max-width:1100px){.v188-ow-filterbar{grid-template-columns:repeat(2,minmax(0,1fr))}.v188-ow-filterbar>div:first-child{grid-column:1/-1}}
@media(max-width:760px){.v188-status-chips{margin-left:-2px;margin-right:-2px}.v188-tree-actions{display:grid;grid-template-columns:1fr 1fr}.v188-tree-actions .rbs-ui-btn{width:100%;justify-content:center}.v188-tree-group>summary{padding:11px}.v188-tree-children{padding-left:18px}.v188-tree-children:before{left:12px}.v188-tree-message>summary{grid-template-columns:28px minmax(0,1fr) 18px;padding:10px}.v188-tree-summary>span{display:grid;gap:2px}.v188-tree-summary small{white-space:normal}.v188-tree-body{padding:11px 12px 13px 47px}.v188-ow-filterbar{grid-template-columns:1fr}.v188-ow-filterbar>div:first-child{grid-column:auto}.v188-staff-group{border-radius:12px}}