/* RBS Desk v1.8.9 — performance, timeline e gestão */
.v189-client-ticket{width:100%;display:grid;grid-template-columns:46px minmax(0,1fr) 22px;gap:12px;align-items:start;text-align:left;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:22px;padding:16px;box-shadow:0 8px 24px rgba(20,50,78,.045);color:inherit}.v189-client-ticket:active{transform:scale(.995)}.v189-ticket-icon{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:rgba(25,118,210,.08);color:var(--primary,#1476c9)}.v189-ticket-icon svg{width:22px}.v189-ticket-main{min-width:0}.v189-ticket-main>strong{display:block;font-size:17px;line-height:1.32;color:var(--text,#10253c);margin:7px 0 4px;overflow-wrap:anywhere}.v189-ticket-main>small{display:block;color:var(--muted,#6c7e90);font-size:13px;line-height:1.35}.v189-ticket-top{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.v189-ticket-no{font-weight:800;color:var(--text,#10253c)}.v189-row-arrow{align-self:center;color:var(--primary,#1476c9)}.v189-owner-flag{display:inline-flex;align-items:center;gap:8px;margin-top:12px;padding:8px 10px;border-radius:13px;background:rgba(20,118,201,.07);color:var(--text,#10253c);max-width:100%}.v189-owner-flag svg{width:18px;color:var(--primary,#1476c9);flex:none}.v189-owner-flag span{min-width:0}.v189-owner-flag small,.v189-owner-flag b{display:block}.v189-owner-flag small{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90)}.v189-owner-flag b{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.v189-ticket-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-top:10px}.v189-next,.v189-sla{font-size:12px;color:var(--muted,#6c7e90)}.v189-sla{display:inline-flex;gap:5px;align-items:center}.v189-sla svg{width:15px}.v189-client-queue-tools{display:grid;gap:12px;margin:14px 0}.v189-status-chips{display:flex;gap:8px;overflow-x:auto;padding:2px 0 6px;scrollbar-width:none}.v189-status-chips::-webkit-scrollbar{display:none}.v189-status-chips button{display:flex;gap:7px;align-items:center;white-space:nowrap;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:999px;padding:9px 12px;color:var(--muted,#61758a)}.v189-status-chips button.active{background:rgba(20,118,201,.1);border-color:rgba(20,118,201,.32);color:var(--primary,#1476c9)}.v189-status-chips b{font-size:11px;background:rgba(0,0,0,.05);border-radius:999px;padding:2px 6px}.v189-client-groups{display:grid;gap:14px}.v189-client-status-group{display:grid;gap:10px}.v189-client-status-group>header{display:flex;justify-content:space-between;align-items:center;padding:0 4px}.v189-client-status-group>header>div{display:flex;align-items:center;gap:8px}.v189-client-status-group>header strong{font-size:14px}.v189-client-status-group>header>b{font-size:12px;color:var(--muted,#6c7e90)}.v189-client-status-group>div{display:grid;gap:10px}.v189-status-dot{width:9px;height:9px;border-radius:50%;background:#8da0b3}.v189-status-dot.open{background:#1985dc}.v189-status-dot.waiting_customer{background:#d79a13}.v189-status-dot.resolved{background:#21a168}.v189-status-dot.closed{background:#708090}

.v189-portal-ticket{display:grid;gap:14px;max-width:980px;margin:0 auto;padding-bottom:120px}.v189-portal-head{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:start;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:24px;padding:18px}.v189-portal-head h1{margin:5px 0 10px;font-size:clamp(24px,5vw,38px);line-height:1.08;overflow-wrap:anywhere}.v189-head-tags{display:flex;gap:7px;flex-wrap:wrap}.v189-responsible-card{display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:16px;background:rgba(20,118,201,.07);min-width:170px}.v189-responsible-card svg{width:20px;color:var(--primary,#1476c9)}.v189-responsible-card small,.v189-responsible-card b{display:block}.v189-responsible-card small{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90)}.v189-responsible-card b{font-size:13px}.v189-reply-first,.v189-staff-reply{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:22px;padding:16px;box-shadow:0 8px 26px rgba(16,43,68,.05)}.v189-reply-head{display:flex;justify-content:space-between;gap:14px;align-items:start;margin-bottom:10px}.v189-reply-head strong,.v189-reply-head span{display:block}.v189-reply-head span{font-size:10px;letter-spacing:.11em;color:var(--primary,#1476c9);font-weight:800}.v189-reply-head strong{font-size:17px;color:var(--text,#10253c)}.v189-reply-head small{color:var(--muted,#6c7e90);font-size:12px;text-align:right}.v189-reply-first textarea,.v189-staff-reply textarea{width:100%;min-height:110px;resize:vertical;border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:13px 14px;background:var(--input,#fff);color:var(--text,#10253c);font:inherit}.v189-reply-first>div:last-child,.v189-staff-reply>div:last-child{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px}.v189-reply-first>div:last-child>span{color:var(--muted,#6c7e90);font-size:12px}.v189-conversation,.v189-staff-history{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:22px;padding:16px}.v189-conversation-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:12px}.v189-conversation-head h2{margin:2px 0}.v189-conversation-head small{display:block;color:var(--muted,#6c7e90);font-size:12px}.v189-tree-tools{display:flex;gap:7px;flex-wrap:wrap}.v189-tree-tools .rbs-ui-btn{min-height:36px;padding:8px 10px;font-size:12px}.v189-tree{display:grid;gap:12px}.v189-tree-group{border:1px solid var(--border,#d7e1eb);border-radius:18px;overflow:hidden;background:rgba(247,250,253,.7)}.v189-tree-group>summary{list-style:none;display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 14px;cursor:pointer}.v189-tree-group>summary::-webkit-details-marker,.v189-tree-item>summary::-webkit-details-marker{display:none}.v189-tree-group>summary>span{width:36px;height:36px;display:grid;place-items:center;border-radius:12px;background:rgba(20,118,201,.08);color:var(--primary,#1476c9)}.v189-tree-group>summary svg{width:19px}.v189-tree-group>summary strong,.v189-tree-group>summary small{display:block}.v189-tree-group>summary small{color:var(--muted,#6c7e90);font-size:12px;margin-top:2px}.v189-tree-group>summary>b{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:rgba(0,0,0,.05);font-size:12px}.v189-tree-group.chat{border-color:rgba(20,118,201,.23)}.v189-tree-children{padding:0 12px 12px 22px;margin-left:18px;border-left:2px solid rgba(20,118,201,.13);display:grid;gap:9px}.v189-tree-item{border:1px solid var(--border,#d7e1eb);border-radius:16px;background:var(--card,#fff);overflow:hidden}.v189-tree-item>summary{list-style:none;display:grid;grid-template-columns:36px minmax(0,1fr) 18px;gap:10px;padding:12px;cursor:pointer;align-items:start}.v189-tree-icon{width:36px;height:36px;border-radius:12px;background:rgba(20,118,201,.07);display:grid;place-items:center;color:var(--primary,#1476c9)}.v189-tree-icon svg{width:18px}.v189-tree-meta{min-width:0}.v189-tree-meta>span{display:flex;justify-content:space-between;gap:8px;align-items:center}.v189-tree-meta strong{font-size:14px}.v189-tree-meta small{font-size:11px;color:var(--muted,#6c7e90);white-space:nowrap}.v189-tree-meta em{display:inline-block;margin-top:5px;padding:3px 7px;border-radius:999px;background:rgba(20,118,201,.07);font-size:10px;font-style:normal;font-weight:800;color:#557187}.v189-tree-item.internal .v189-tree-meta em{background:rgba(190,134,22,.12);color:#8a6414}.v189-tree-meta p{margin:7px 0 0;font-size:13px;color:var(--muted,#6c7e90);line-height:1.35;overflow-wrap:anywhere}.v189-tree-item[open] .v189-tree-meta p{display:none}.v189-tree-chevron{font-size:18px;color:var(--muted,#6c7e90);transition:.18s transform}.v189-tree-item[open] .v189-tree-chevron{transform:rotate(180deg)}.v189-tree-body{padding:0 12px 14px 58px}.v189-tree-body p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5}.v189-history-loading{min-height:170px;display:grid;gap:10px;align-content:center;padding:20px}.v189-history-loading i{height:18px;border-radius:9px;background:linear-gradient(90deg,rgba(130,150,170,.12),rgba(130,150,170,.23),rgba(130,150,170,.12));background-size:200% 100%;animation:v189sh 1.1s linear infinite}.v189-history-loading i:nth-child(2){width:85%}.v189-history-loading i:nth-child(3){width:67%}.v189-history-loading span{text-align:center;color:var(--muted,#6c7e90);font-size:12px}@keyframes v189sh{to{background-position:-200% 0}}

.v189-ticket-pane{display:grid;gap:12px;padding:12px;min-width:0}.v189-staff-head{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:15px}.v189-staff-head h1{margin:5px 0 10px;font-size:24px;line-height:1.12;overflow-wrap:anywhere}.v189-requester-link{display:flex;align-items:center;gap:9px;border:0;background:transparent;color:inherit;padding:7px 0;text-align:left;max-width:100%}.v189-requester-link>svg:first-child{width:22px;color:var(--primary,#1476c9)}.v189-requester-link>svg:last-child{width:16px;margin-left:auto;color:var(--muted,#6c7e90)}.v189-requester-link span{min-width:0}.v189-requester-link strong,.v189-requester-link small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.v189-requester-link small{color:var(--muted,#6c7e90);margin-top:2px}.v189-owner-pill{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;background:rgba(20,118,201,.07);font-size:11px;color:var(--muted,#61758a)}.v189-ticket-actionbar{display:flex;gap:8px;align-items:end;flex-wrap:wrap;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:12px}.v189-action-select{display:grid;gap:4px;min-width:145px}.v189-action-select label{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted,#6c7e90);font-weight:800}.v189-action-select select{height:40px;border:1px solid var(--border,#d7e1eb);border-radius:12px;padding:0 10px;background:var(--card,#fff);color:var(--text,#10253c)}.v189-secondary-actions{display:flex;gap:5px;align-items:center;flex-wrap:wrap;width:100%;padding-top:8px;border-top:1px solid rgba(130,150,170,.14)}.v189-secondary-actions .rbs-ui-btn{min-height:35px;padding:7px 9px;font-size:11px}.v189-staff-reply{margin:0}.v189-staff-history{min-height:250px}.v189-ticket-support{display:grid;gap:10px}.v189-ticket-workspace.context-closed{grid-template-columns:minmax(210px,290px) minmax(0,1fr)!important}.v189-ticket-workspace.context-open{grid-template-columns:minmax(210px,290px) minmax(0,1fr) minmax(280px,360px)!important}

.v189-filterbar{grid-template-columns:minmax(220px,1.5fr) repeat(6,minmax(140px,1fr))!important}.v189-filterbar select,.v189-filterbar input{min-width:0}.ow-tr>span:nth-child(2) small strong{font-weight:800;color:var(--text,#10253c)}

.v189-params{display:grid;gap:14px;max-width:1240px;margin:0 auto;padding-bottom:80px}.v189-param-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.v189-param-head h1{margin:5px 0 7px;font-size:clamp(26px,4vw,42px)}.v189-param-head p{margin:0;color:var(--muted,#6c7e90);max-width:680px}.v189-param-head-actions{display:flex;gap:8px;flex-wrap:wrap}.v189-param-search{display:flex;justify-content:space-between;gap:14px;align-items:center;background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:18px;padding:10px 12px}.v189-param-search>div{display:flex;align-items:center;gap:8px;flex:1;min-width:0}.v189-param-search svg{width:19px;color:var(--muted,#6c7e90)}.v189-param-search input{width:100%;border:0;outline:0;background:transparent;color:var(--text,#10253c);font:inherit}.v189-param-search>span{white-space:nowrap;font-size:12px;color:var(--muted,#6c7e90)}.v189-param-quick{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.v189-param-quick button{display:grid;grid-template-columns:38px minmax(0,1fr);gap:3px 9px;text-align:left;border:1px solid var(--border,#d7e1eb);background:var(--card,#fff);border-radius:16px;padding:12px;color:inherit}.v189-param-quick button>span{grid-row:1/3;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:rgba(20,118,201,.07);color:var(--primary,#1476c9)}.v189-param-quick button.active{border-color:rgba(20,118,201,.42);box-shadow:inset 0 0 0 1px rgba(20,118,201,.15)}.v189-param-quick b{font-size:13px;align-self:end}.v189-param-quick small{font-size:11px;color:var(--muted,#6c7e90)}.v189-param-category-select{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:rgba(247,250,253,.8);border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:10px}.v189-param-category-select label{font-size:12px;font-weight:800}.v189-param-category-select select{height:39px;min-width:220px;border:1px solid var(--border,#d7e1eb);border-radius:11px;background:var(--card,#fff);color:inherit;padding:0 10px}.v189-param-context{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:16px;padding:10px 12px}.v189-param-context summary{display:flex;align-items:center;gap:9px;cursor:pointer}.v189-param-context summary svg{width:20px;color:var(--primary,#1476c9)}.v189-param-context summary b,.v189-param-context summary small{display:block}.v189-param-context summary small{color:var(--muted,#6c7e90)}.v189-param-context .param-context{margin-top:12px}.v189-param-note{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:16px;background:rgba(20,118,201,.06);border:1px solid rgba(20,118,201,.15)}.v189-param-note svg{width:20px;color:var(--primary,#1476c9);flex:none}.v189-param-note b,.v189-param-note span{display:block}.v189-param-note span{font-size:12px;color:var(--muted,#6c7e90);margin-top:2px}.v189-param-results{background:var(--card,#fff);border:1px solid var(--border,#d7e1eb);border-radius:20px;padding:14px}.v189-param-results>header{margin-bottom:9px}.v189-param-results h2{margin:3px 0}.v189-param-list{display:grid;gap:7px}.v189-param-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(130px,220px) auto;gap:12px;align-items:center;padding:12px;border:1px solid rgba(130,150,170,.17);border-radius:14px}.v189-param-row>div:first-child strong,.v189-param-row>div:first-child small{display:block}.v189-param-row>div:first-child small{color:var(--muted,#6c7e90);font-size:12px;margin-top:3px}.v189-param-value b,.v189-param-value span{display:block;text-align:right}.v189-param-value b{font-size:13px}.v189-param-value span{font-size:10px;color:var(--muted,#6c7e90);margin-top:2px}.v189-status-help{display:flex;gap:10px;align-items:flex-start;background:rgba(20,118,201,.06);border:1px solid rgba(20,118,201,.15);border-radius:16px;padding:12px;margin-bottom:12px}.v189-status-help svg{width:20px;color:var(--primary,#1476c9)}.v189-status-help b,.v189-status-help span{display:block}.v189-status-help span{font-size:12px;color:var(--muted,#6c7e90)}.v189-status-flags{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px;background:rgba(130,150,170,.06);border-radius:12px}.v189-status-flags label{display:flex;gap:7px;align-items:center;font-size:13px}

@media(max-width:900px){.v189-portal-head{grid-template-columns:1fr}.v189-responsible-card{min-width:0;width:100%}.v189-param-quick{grid-template-columns:1fr 1fr}.v189-param-head{display:grid}.v189-filterbar{grid-template-columns:1fr 1fr!important}.v189-ticket-workspace.context-closed{grid-template-columns:1fr!important}.v189-ticket-workspace.context-closed>.ow-ticket-mini-list{display:none}.v189-ticket-workspace.context-open{grid-template-columns:1fr!important}.v189-ticket-workspace.context-open>.ow-ticket-mini-list{display:none}.v189-ticket-workspace.context-open>.ow-customer-context{position:fixed!important;inset:calc(env(safe-area-inset-top,0px) + 62px) 0 0 auto!important;width:min(92vw,420px)!important;z-index:1200!important}}
@media(max-width:620px){.v189-client-ticket{grid-template-columns:40px minmax(0,1fr) 18px;padding:13px;border-radius:18px}.v189-ticket-icon{width:40px;height:40px}.v189-portal-ticket{padding:0 10px 110px}.v189-portal-head,.v189-conversation,.v189-reply-first{border-radius:18px;padding:13px}.v189-conversation-head{display:grid}.v189-tree-tools{width:100%}.v189-tree-tools .rbs-ui-btn{flex:1}.v189-tree-children{padding-left:8px;margin-left:13px}.v189-tree-item>summary{grid-template-columns:32px minmax(0,1fr) 16px;padding:10px}.v189-tree-icon{width:32px;height:32px}.v189-tree-body{padding-left:52px}.v189-tree-meta>span{display:grid}.v189-tree-meta small{white-space:normal}.v189-ticket-actionbar{align-items:stretch}.v189-action-select{min-width:calc(50% - 4px);flex:1}.v189-ticket-actionbar>.rbs-ui-btn{flex:1}.v189-reply-head{display:grid}.v189-reply-head small{text-align:left}.v189-param-quick{grid-template-columns:1fr}.v189-param-category-select{display:grid}.v189-param-category-select select{min-width:0;width:100%}.v189-param-row{grid-template-columns:1fr}.v189-param-value b,.v189-param-value span{text-align:left}.v189-param-row>.rbs-ui-btn{width:100%}.v189-param-search{display:grid}.v189-filterbar{grid-template-columns:1fr!important}.v189-status-flags{grid-template-columns:1fr}}