/* RBS Desk v1.8.5 — Governança operacional, RBS Assist e Cliente 360° */
.s14g-permission-card{margin-top:14px}.s14g-permission-card .section-head>div{min-width:0}.s14g-permission-card .section-head p{margin-top:4px;max-width:680px}.s14g-user-permission-list{display:grid;gap:8px;margin:12px 0}.s14g-user-permission{width:100%;border:1px solid var(--line);background:var(--card);border-radius:14px;padding:12px 14px;display:flex;align-items:center;justify-content:space-between;gap:14px;text-align:left;color:var(--text)}.s14g-user-permission:hover{border-color:#a9c9e4;background:#f8fbfe}.s14g-user-permission strong,.s14g-user-permission small{display:block}.s14g-user-permission strong{font-size:13px;color:var(--navy)}.s14g-user-permission small{font-size:11px;color:var(--muted);margin-top:3px}.s14g-user-permission b{font-size:11px;color:var(--blue);white-space:nowrap}.s14g-perm-switches{display:grid;gap:9px;margin:14px 0}.s14g-perm-switches .switchline{border:1px solid var(--line);border-radius:14px;padding:12px 13px;justify-content:space-between;align-items:center}.s14g-perm-switches .switchline>span{min-width:0;padding-right:10px}.s14g-perm-switches strong,.s14g-perm-switches small{display:block}.s14g-perm-switches strong{font-size:13px;color:var(--navy)}.s14g-perm-switches small{font-size:11px;color:var(--muted);line-height:1.4;margin-top:3px}.s14g-modal-loading{padding:24px 0;color:var(--muted);font-size:13px}
.btn.warn{color:#805600;border-color:#e7ca82;background:#fffaf0}.btn.warn:hover{background:#fff3cf}.btn.danger{color:var(--red);border-color:#efc0bb;background:#fff}.btn.danger:hover{background:#fff1ef}.s14g-cancelled-banner{margin:0 16px 12px}.s14g-danger-zone{margin-top:14px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-color:#efc4bf;background:#fffafa}.s14g-danger-zone h2{color:#8c2119}.s14g-danger-zone p{margin-top:3px}.s14g-ai-review-banner{margin-bottom:12px}.s14g-ai-badge{display:inline-flex!important;align-items:center;gap:4px;border-radius:999px;padding:5px 8px!important;background:#f4edff;color:#6540a1!important;font-size:10px!important;font-weight:850!important;white-space:nowrap}
.s14g-customers-page .ow-ticket-toolbar{align-items:flex-start}.s14g-customer-card{min-height:178px}.s14g-customer-card>div{min-width:0}.s14g-customer-card h3,.s14g-customer-card p,.s14g-customer-card small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-customer-card footer{grid-column:1/-1;display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px!important;margin-top:4px}.s14g-customer-card footer span{border-radius:10px;background:#f3f6f9;padding:7px 8px;text-align:center;font-size:10px!important}.s14g-customer-card footer b{display:block;color:var(--navy);font-size:14px;margin-bottom:1px}
.s14g-360{padding-bottom:24px}.s14g-360 .ow-customer-hero{margin-bottom:12px}.s14g-360 .ow-customer-metrics{margin-bottom:12px}.s14g-360-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr);gap:12px;margin-bottom:12px}.s14g-360-grid>.card{min-width:0}.s14g-dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;margin:0}.s14g-dl>div{padding:10px 0;border-bottom:1px solid var(--line)}.s14g-dl>div:nth-child(odd){padding-right:14px}.s14g-dl dt{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;font-weight:800}.s14g-dl dd{font-size:13px;color:var(--text);font-weight:700;margin:3px 0 0;overflow-wrap:anywhere}.s14g-contracts{display:grid;gap:7px;margin-top:12px}.s14g-contracts>div{border:1px solid var(--line);border-radius:11px;padding:9px 10px}.s14g-contracts strong,.s14g-contracts small{display:block}.s14g-contracts strong{font-size:12px;color:var(--navy)}.s14g-contracts small{font-size:10px;color:var(--muted);margin-top:2px}.s14g-pref-summary{margin-top:12px;border-radius:12px;background:#f4f8fc;padding:10px 11px}.s14g-pref-summary strong,.s14g-pref-summary span{display:block}.s14g-pref-summary strong{font-size:11px;color:var(--navy)}.s14g-pref-summary span{font-size:10px;color:var(--muted);margin-top:3px;line-height:1.45}.s14g-customer-notes textarea{width:100%;min-height:92px;border:1px solid var(--line);border-radius:12px;padding:10px 11px;color:var(--text);background:#fff;resize:vertical;font-size:13px}.s14g-customer-notes textarea:focus{outline:none;border-color:#78abd4;box-shadow:0 0 0 3px rgba(23,107,186,.12)}.s14g-note-actions{display:flex;justify-content:flex-end;margin:8px 0 12px}.s14g-note-list{display:grid;gap:7px;max-height:360px;overflow:auto}.s14g-note-list article{border:1px solid var(--line);border-radius:11px;padding:9px 10px;background:#fbfcfd}.s14g-note-list article strong{font-size:11px;color:var(--navy)}.s14g-note-list article>span{font-size:9px;color:var(--muted);float:right}.s14g-note-list article p{font-size:11px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere;margin-top:5px}.s14g-entity-list{display:grid;gap:7px}.s14g-entity-list>button,.s14g-chat-row{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px 11px;display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left;color:var(--text)}.s14g-entity-list>button:hover{border-color:#a9c9e4;background:#f8fbfe}.s14g-entity-list>button>div,.s14g-chat-row>div{min-width:0}.s14g-entity-list strong,.s14g-entity-list small,.s14g-chat-row strong,.s14g-chat-row small{display:block}.s14g-entity-list strong,.s14g-chat-row strong{font-size:11px;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-entity-list small,.s14g-chat-row small{font-size:9px;color:var(--muted);margin-top:3px}.s14g-360-timeline{margin-top:12px}.s14g-360-timeline>div:last-child{display:grid;gap:8px}.s14g-timeline-item{position:relative;border:1px solid var(--line);border-left:4px solid #8ea2b5;border-radius:12px;background:#fff;padding:10px 11px}.s14g-timeline-item.ticket{border-left-color:#2476b9}.s14g-timeline-item.chat{border-left-color:#1d8761}.s14g-timeline-item.note,.s14g-timeline-item.customer-note{border-left-color:#c29120;background:#fffaf0}.s14g-timeline-item header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.s14g-timeline-item header strong{font-size:11px;color:var(--navy)}.s14g-timeline-item header span{font-size:9px;color:var(--muted);white-space:nowrap}.s14g-timeline-item>small{display:block;font-size:9px;color:var(--muted);margin:2px 0 5px}.s14g-timeline-item p{font-size:11px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere}.s14g-spinner{width:30px;height:30px;border-radius:50%;border:3px solid #dbe5ee;border-top-color:var(--blue);display:inline-block;animation:s14gspin .8s linear infinite}@keyframes s14gspin{to{transform:rotate(360deg)}}
@media(max-width:900px){.s14g-360-grid{grid-template-columns:1fr}.s14g-danger-zone{align-items:flex-start;flex-direction:column}.s14g-danger-zone .btn{width:100%}}
@media(max-width:640px){.s14g-user-permission{padding:11px}.s14g-user-permission b{font-size:0}.s14g-user-permission b::after{content:'›';font-size:20px}.s14g-perm-switches .switchline{align-items:flex-start}.s14g-dl{grid-template-columns:1fr}.s14g-dl>div:nth-child(odd){padding-right:0}.s14g-customer-card footer{grid-template-columns:repeat(3,1fr)}.s14g-entity-list>button,.s14g-chat-row{align-items:flex-start}.s14g-timeline-item header{display:block}.s14g-timeline-item header span{display:block;margin-top:2px}.s14g-ai-badge{white-space:normal}.s14g-cancelled-banner{margin-left:12px;margin-right:12px}}
.s14g-satisfaction{margin-top:12px}.s14g-satisfaction .section-head p{margin-top:3px}.s14g-satisfaction-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:10px 0 12px}.s14g-satisfaction-metrics>div{border:1px solid var(--line);border-radius:12px;background:#fbfcfd;padding:10px 11px}.s14g-satisfaction-metrics small,.s14g-satisfaction-metrics strong,.s14g-satisfaction-metrics span{display:block}.s14g-satisfaction-metrics small{font-size:9px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-weight:800}.s14g-satisfaction-metrics strong{font-size:18px;color:var(--navy);margin:3px 0 1px}.s14g-satisfaction-metrics span{font-size:9px;color:var(--muted)}.s14g-survey-list{display:grid;gap:7px}.s14g-survey-list article{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px 12px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px 11px}.s14g-survey-list article>div{min-width:0}.s14g-survey-list article strong,.s14g-survey-list article small{display:block}.s14g-survey-list article strong{font-size:11px;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s14g-survey-list article small{font-size:9px;color:var(--muted);margin-top:2px}.s14g-survey-list article>b{align-self:center;border-radius:999px;background:#eef6fc;color:var(--blue);padding:6px 9px;font-size:11px}.s14g-survey-list article>p{grid-column:1/-1;font-size:10px;color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere}.s14g-survey-type{display:inline-block;margin-bottom:4px;border-radius:999px;background:#f4edff;color:#6540a1;padding:3px 6px;font-size:8px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.s14g-timeline-item.survey{border-left-color:#7f55b3;background:#fcfaff}
@media(max-width:640px){.s14g-satisfaction-metrics{grid-template-columns:1fr}.s14g-survey-list article{grid-template-columns:minmax(0,1fr) auto}}