/* RBS Desk v1.8.6 — UX, Cliente 360° e componentes */
:root{--v186-radius:18px;--v186-shadow:0 12px 30px rgba(15,38,64,.08)}
.rbs-ui-icon{width:20px;height:20px;display:inline-block;flex:0 0 auto}
.rbs-ui-btn{appearance:none;border:1px solid #d2deea;border-radius:14px;min-height:44px;padding:10px 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-size:13px;font-weight:750;line-height:1;color:#17324e;background:#fff;cursor:pointer;max-width:100%;box-sizing:border-box}.rbs-ui-btn .rbs-ui-icon{width:18px;height:18px}.rbs-ui-btn.primary{background:#0d2946;border-color:#0d2946;color:#fff}.rbs-ui-btn.soft{background:#e9f3fb;border-color:#cfe3f4;color:#176bba}.rbs-ui-btn.ghost{background:transparent;border-color:transparent;padding-left:5px;padding-right:9px}.rbs-ui-btn:active{transform:translateY(1px)}.rbs-ui-icon-btn{width:44px;height:44px;border-radius:14px;border:1px solid var(--line);display:grid;place-items:center;background:#fff;color:var(--navy);flex:0 0 auto}

/* Origem das mensagens */
.v186-source-line{display:flex;align-items:center;gap:6px;margin:0 0 7px;font-size:9px;font-weight:850;letter-spacing:.045em;text-transform:uppercase}.v186-source-line>span{display:grid;place-items:center}.v186-source-line .rbs-ui-icon{width:13px;height:13px}.v186-source-line.chat{color:#256c8a}.v186-source-line.ticket{color:#53697b}.v186-source-chat{background:#f6fbff!important;border-color:#bcdceb!important}.v186-source-ticket{background:#fff!important}.v186-message-source{display:inline-flex;border-radius:999px;padding:3px 7px;font-size:9px;font-weight:800;margin:5px 0 2px}.v186-message-source.chat{background:#e4f4fb;color:#17617f}.v186-message-source.ticket{background:#edf2f6;color:#536779}.v186-conversation-divider{display:flex;align-items:center;gap:7px;margin:15px 0 9px;padding:7px 10px;border-radius:10px;font-size:10px;text-transform:uppercase;letter-spacing:.045em}.v186-conversation-divider .rbs-ui-icon{width:15px;height:15px}.v186-conversation-divider.chat{background:#eaf7fc;color:#236d89}.v186-conversation-divider.ticket{background:#eef2f6;color:#4d6375}

/* Histórico de chat */
.v186-chat-history-head .ow-chat-title small{display:flex!important;align-items:center;gap:5px}.v186-history-pill{display:inline-flex;align-items:center;border-radius:999px;background:#eef2f5;color:#5d7081;padding:7px 10px;font-size:10px;font-weight:800}.v186-history-composer{padding:12px 14px!important}.v186-history-notice{display:flex;align-items:center;gap:10px;width:100%;border:1px solid #d4e0e9;border-radius:14px;background:#f7fafc;padding:10px 12px}.v186-history-notice>.rbs-ui-icon{color:#547086}.v186-history-notice>div{min-width:0;flex:1}.v186-history-notice strong,.v186-history-notice span{display:block}.v186-history-notice strong{font-size:12px;color:var(--navy)}.v186-history-notice span{font-size:10px;color:var(--muted);margin-top:2px}.v186-history-notice .rbs-ui-btn{min-height:38px}

/* Cliente 360°: nunca ultrapassar viewport */
.s14g-customers-page,.s14g-360,.v186-customer360,.ow-customer-page{width:100%!important;max-width:100%!important;min-width:0!important;box-sizing:border-box!important;overflow-x:clip!important}.s14g-customers-page *,.s14g-360 *,.v186-customer360 *{box-sizing:border-box;min-width:0}.s14g-customers-page .ow-ticket-toolbar,.s14g-customers-page .ow-page-title,.s14g-customers-page .ow-filterbar,.s14g-customers-page .ow-customer-grid{width:100%;max-width:100%;min-width:0}.s14g-customers-page .ow-customer-grid{grid-template-columns:repeat(auto-fit,minmax(min(270px,100%),1fr))!important}.s14g-customers-page .ow-filterbar>div{width:100%;min-width:0}.s14g-customers-page input{width:100%;min-width:0}.s14g-customer-card{width:100%!important;max-width:100%;overflow:hidden}.s14g-customer-card>div{overflow:hidden}.s14g-customer-card h3,.s14g-customer-card p,.s14g-customer-card small{max-width:100%}.v186-customer360 .ow-customer-hero{width:100%;display:grid;grid-template-columns:auto auto minmax(0,1fr) auto;align-items:center;gap:12px}.v186-customer-title{min-width:0}.v186-customer-title h1,.v186-customer-title p{overflow-wrap:anywhere}.v186-customer360 .ow-customer-metrics{width:100%;grid-template-columns:repeat(4,minmax(0,1fr))}.v186-customer360 .s14g-360-grid{width:100%;grid-template-columns:minmax(0,1.25fr) minmax(0,.75fr)!important}.v186-customer360 .card{width:100%;max-width:100%;overflow:hidden}.v186-customer360 .s14g-dl{min-width:0}.v186-customer360 .s14g-entity-list{width:100%}.v186-entity-list>button{display:grid!important;grid-template-columns:36px minmax(0,1fr) auto 20px!important;width:100%;max-width:100%;align-items:center!important}.v186-entity-icon{width:34px;height:34px;border-radius:11px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-entity-icon .rbs-ui-icon{width:17px;height:17px}.v186-row-arrow{display:grid;place-items:center;color:#7990a4}.v186-row-arrow .rbs-ui-icon{width:16px;height:16px}.v186-entity-list strong,.v186-entity-list small{white-space:normal!important;overflow-wrap:anywhere}.v186-actionable{appearance:none;width:100%;text-align:left;color:inherit;cursor:pointer}.v186-actionable:hover{border-color:#a9c9e4}.v186-timeline-open{display:flex;justify-content:flex-end;align-items:center;gap:4px;margin-top:7px;color:#176bba;font-size:9px;font-weight:800}.v186-timeline-open .rbs-ui-icon{width:13px;height:13px}

/* Avaliações clicáveis */
.v186-satisfaction .s14g-survey-list{display:grid;gap:8px}.v186-survey-row{appearance:none;width:100%;max-width:100%;display:grid;grid-template-columns:36px minmax(0,1fr) auto 18px;align-items:center;gap:9px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:10px;text-align:left;color:var(--text);cursor:pointer}.v186-survey-row:hover{border-color:#b8cde0;background:#f9fbfd}.v186-survey-icon{width:34px;height:34px;border-radius:11px;background:#f3edfb;color:#7652a4;display:grid;place-items:center}.v186-survey-icon .rbs-ui-icon{width:17px;height:17px}.v186-survey-row>div{min-width:0}.v186-survey-row strong,.v186-survey-row small{display:block;white-space:normal;overflow-wrap:anywhere}.v186-survey-row strong{font-size:11px;color:var(--navy)}.v186-survey-row small{font-size:9px;color:var(--muted);margin-top:2px}.v186-survey-row p{font-size:10px;color:var(--text);margin-top:5px;white-space:pre-wrap;overflow-wrap:anywhere}.v186-survey-row>b{border-radius:999px;background:#eef6fc;color:var(--blue);padding:6px 9px;font-size:11px;white-space:nowrap}.v186-survey-modal{text-align:left}.v186-modal-icon{width:48px;height:48px;border-radius:15px;background:#f3edfb;color:#7652a4;display:grid;place-items:center;margin-bottom:12px}.v186-modal-icon .rbs-ui-icon{width:24px;height:24px}.v186-score-big{font-size:32px;font-weight:850;color:var(--navy);margin:12px 0}.v186-survey-modal dl{display:grid;grid-template-columns:1fr 1fr;gap:8px}.v186-survey-modal dl>div{background:#f5f8fa;border-radius:11px;padding:9px}.v186-survey-modal dt{font-size:9px;color:var(--muted);text-transform:uppercase}.v186-survey-modal dd{font-size:12px;font-weight:700;margin:3px 0 0}.v186-survey-comment{margin-top:10px;padding:10px 11px;border:1px solid var(--line);border-radius:11px}.v186-survey-comment small{font-size:9px;color:var(--muted)}.v186-survey-comment p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:5px}

/* Portal do cliente */
.portal-client .page{background:linear-gradient(180deg,#f5f9fd 0,#f8fafc 42%,#f4f7fa 100%)}.v186-portal-home{display:grid;gap:14px}.v186-portal-hero{border-radius:24px!important;padding:22px!important;background:linear-gradient(135deg,#0d2946 0%,#154d78 68%,#1b6ca4 100%)!important;color:#fff!important;box-shadow:0 15px 36px rgba(13,41,70,.18);display:grid!important;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:18px}.v186-portal-hero .eyebrow,.v186-portal-hero h1,.v186-portal-hero p{color:#fff!important}.v186-portal-hero p{opacity:.82;max-width:600px}.v186-hero-copy{display:flex;align-items:flex-start;gap:13px}.v186-hero-icon{width:46px;height:46px;border-radius:15px;background:rgba(255,255,255,.13);display:grid;place-items:center;flex:0 0 auto}.v186-hero-icon .rbs-ui-icon{width:23px;height:23px}.v186-hero-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.v186-portal-hero .rbs-ui-btn.primary{background:#fff;border-color:#fff;color:#0d2946}.v186-portal-hero .rbs-ui-btn.soft{background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.3);color:#fff}.v186-portal-shortcuts{display:grid;grid-template-columns:1fr 1fr;gap:10px}.v186-portal-shortcuts>button{appearance:none;border:1px solid #d7e2eb;border-radius:17px;background:#fff;padding:13px;display:grid;grid-template-columns:38px minmax(0,1fr) 20px;gap:10px;align-items:center;text-align:left;color:#17324e;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-portal-shortcuts>button>.rbs-ui-icon:first-child{width:22px;height:22px;color:#176bba}.v186-portal-shortcuts span{min-width:0}.v186-portal-shortcuts strong,.v186-portal-shortcuts small{display:block}.v186-portal-shortcuts strong{font-size:12px}.v186-portal-shortcuts small{font-size:10px;color:#758697;margin-top:2px}.v186-stats .portal-stat{border-radius:17px!important;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-stats .portal-stat-icon{width:38px;height:38px;border-radius:12px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-stats .portal-stat-icon .rbs-ui-icon{width:20px;height:20px}.v186-portal-recent,.v186-attention{border-radius:20px!important}.v186-ticket-card{display:grid!important;grid-template-columns:38px minmax(0,1fr) 20px!important;gap:10px!important;align-items:center!important;border-radius:15px!important;padding:12px!important;text-align:left!important}.v186-ticket-icon{width:36px;height:36px;border-radius:11px;background:#edf5fb;color:#176bba;display:grid;place-items:center}.v186-ticket-icon .rbs-ui-icon{width:18px;height:18px}.v186-ticket-card-body{min-width:0}.v186-ticket-card-body>strong,.v186-ticket-card-body>small{display:block;overflow-wrap:anywhere}.v186-help-strip{display:grid!important;grid-template-columns:40px minmax(0,1fr) auto!important;align-items:center!important;gap:10px!important;border-radius:18px!important}.v186-help-icon{width:38px;height:38px;border-radius:12px;background:#eef5fb;color:#176bba;display:grid;place-items:center}.v186-portal-ticket{display:grid;gap:12px}.v186-back{justify-self:start}.v186-ticket-head{border-radius:20px;background:#fff;border:1px solid #d8e3ec;padding:18px;box-shadow:0 5px 16px rgba(20,50,80,.04)}.v186-ticket-head h1{overflow-wrap:anywhere}.v186-next-icon{display:grid!important;place-items:center!important}.v186-next-icon .rbs-ui-icon{width:21px;height:21px}.v186-portal-conversation{border-radius:20px!important}.v186-portal-conversation .portal-reply{border-radius:16px;background:#f8fafc;padding:12px}.v186-portal-conversation textarea{font-size:16px!important}.portal-client .btn,.portal-client button{touch-action:manipulation}

@media(max-width:900px){.v186-customer360 .s14g-360-grid{grid-template-columns:minmax(0,1fr)!important}.v186-customer360 .ow-customer-hero{grid-template-columns:auto auto minmax(0,1fr)}.v186-customer360 .ow-customer-actions{grid-column:1/-1;justify-self:start}.v186-portal-hero{grid-template-columns:1fr!important}.v186-hero-actions{justify-content:flex-start}}
@media(max-width:640px){
  .s14g-customers-page,.v186-customer360{padding-left:0!important;padding-right:0!important;overflow-x:hidden!important}.s14g-customers-page .ow-ticket-toolbar,.s14g-customers-page .ow-filterbar,.s14g-customers-page .ow-customer-grid,.v186-customer360>header,.v186-customer360>.ow-customer-metrics,.v186-customer360>.s14g-360-grid,.v186-customer360>.card{max-width:100%!important}
  .s14g-customers-page .ow-ticket-toolbar{display:block}.s14g-customers-page .ow-ticket-toolbar>.status{margin-top:8px;display:inline-flex}.s14g-customer-card{min-height:0!important;padding:12px!important;grid-template-columns:44px minmax(0,1fr)!important}.s14g-customer-card footer{grid-template-columns:repeat(3,minmax(0,1fr))!important}.s14g-customer-card footer span{padding:6px 3px!important;font-size:8px!important;overflow-wrap:anywhere}
  .v186-customer360 .ow-customer-hero{grid-template-columns:auto minmax(0,1fr)!important;padding:12px!important}.v186-customer360 .ow-customer-hero>.rbs-ui-icon-btn{grid-row:1}.v186-customer360 .ow-customer-hero>.ow-avatar{grid-row:2}.v186-customer360 .v186-customer-title{grid-column:2;grid-row:1/3}.v186-customer360 .ow-customer-actions{grid-column:1/-1;grid-row:auto}.v186-customer360 .ow-customer-metrics{grid-template-columns:repeat(2,minmax(0,1fr))!important}.v186-entity-list>button{grid-template-columns:34px minmax(0,1fr) 18px!important;gap:8px!important}.v186-entity-list>button>.status{grid-column:2;justify-self:start}.v186-survey-row{grid-template-columns:34px minmax(0,1fr) 18px}.v186-survey-row>b{grid-column:2;justify-self:start}.v186-survey-row>.v186-row-arrow{grid-column:3;grid-row:1/3}.v186-satisfaction .s14g-satisfaction-metrics{grid-template-columns:1fr 1fr!important}.v186-satisfaction .s14g-satisfaction-metrics>div:last-child{grid-column:1/-1}.v186-history-notice{align-items:flex-start;flex-wrap:wrap}.v186-history-notice .rbs-ui-btn{width:100%}
  .v186-portal-home{gap:11px}.v186-portal-hero{padding:18px 15px!important;border-radius:20px!important}.v186-hero-copy{display:block}.v186-hero-icon{margin-bottom:12px}.v186-hero-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}.v186-hero-actions .rbs-ui-btn{width:100%;padding:10px 7px}.v186-portal-shortcuts{grid-template-columns:1fr 1fr;gap:8px}.v186-portal-shortcuts>button{grid-template-columns:30px minmax(0,1fr) 16px;padding:10px 9px}.v186-portal-shortcuts>button>.rbs-ui-icon:first-child{width:18px;height:18px}.v186-ticket-card{grid-template-columns:34px minmax(0,1fr) 16px!important;padding:10px!important}.v186-ticket-icon{width:32px;height:32px}.v186-help-strip{grid-template-columns:36px minmax(0,1fr)!important}.v186-help-strip .rbs-ui-btn{grid-column:1/-1;width:100%}.v186-ticket-head{padding:14px}.v186-ticket-head h1{font-size:23px!important}.v186-portal-ticket .portal-next-action{border-radius:16px}.v186-portal-conversation{padding:14px!important}.v186-portal-conversation .portal-section-head{align-items:flex-start}.v186-portal-conversation .portal-reply>div{display:grid!important;gap:9px}.v186-portal-conversation .portal-reply .rbs-ui-btn{width:100%}
}